360money Splash Plastic Reviews

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360money Splash Plastic

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Latest Reviews

★☆☆☆☆

“Card not provided”

Written on: 13/08/2017 by Shopper101abc (1 review written)

I completed the online purchase process. Two emails swiftly arrived confirming the payment, saying a card would be with me in 15 days. Three weeks later I see the charge on my bank statement, but the card has not arrived. In response to my complaint email, I am informed that I failed the online checks, and that a refund would be sent sometime in the next 30 days. I can't imagine why I failed the online checks, given that I have a good history. Why would they charge me, if I failed the online… Read Full Review

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★☆☆☆☆

“Avoid Credit Card”

Written on: 31/10/2015

I purchased this pre paid credit card using an e voucher, and sent all the identifacation they asked for. I never received this credit card, and they have never replied to any of my emails. I cannot find any reference on their website to complain. Only to contact customer services. The problem is, customer servives ignore me to. Avoid buying this credit card, and go somewhere else instead. … Read Full Review

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★☆☆☆☆

“trouble ”

Written on: 06/01/2014

oh what can i say trouble as soon as i got it never applying money when i asked and had to ring up every time to have benifits applyed to me account they rarely apply to your emailes customer service is the worsed iv experinced they never take blame for some think they have done if u hve a car sent out u hve to wait 10-15 days which i did leaving me pennyless with a 9 month old baby 15 days passed and i phoned to see what was goes on and they said its been lost and sending me another one out… Read Full Review

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★☆☆☆☆

“Bad Service, Impossible to Contact, High Charges AVOID !”

Written on: 24/06/2013

I have had this card for years however they started moving the goal posts a lot. It used to be a £3 per £100 top up fee and £2.50 to pull cash out at a cashline. There was an annual card fee of about £5. They then changed this so they now A. Charge you to put the money on at paypoint which was the most convenient way if you didnt want to risk waiting days on end by other methods. B. Charge you every time you use the card (stupid yes I know) C. Charge an increased amount on any gaming… Read Full Review

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★☆☆☆☆

“bad service”

Written on: 26/08/2012

i contacted your helpline with a promise theyd return my call nothing .im on benifits and all been used up trying to contact you im now on second card and thats now not working so sitting pennyless… Read Full Review

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★☆☆☆☆

“As I don't have a debit or credit card I thought this...”

Written on: 07/10/2010

As I don't have a debit or credit card I thought this would be a good option for me if I wanted to buy online, I noted that it stated there was NO ID REQUIRED, so bought myself the starter pack from WHSmiths at a cost of £9.95.
I activated it and got an email confirming payment with "Your card will be dispatched shortly. Please allow up to 15 days for delivery." about 5 days later I received an email asking for 1 document from List A and 1 from List B to confirm my ID (note it already said NO… Read Full Review

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★★★★☆

“Splash Plastic by 360 money is great! ”

Written on: 27/05/2010

Splash Plastic by 360 money is great!

Good company, but not so good customer service. Have had a couple of problems with the chip and pin (but it was my fault forgetting my pin!) however the card is a bit flimsy and mines almost snapped in half, still works though! Good card, it works but the work needs doing on the customer service side. I refuse to call them on an 0845 number and would rather wait days for an email reply.

One great thing though- no credit checks, under 18s can get one, you… Read Full Review

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★☆☆☆☆

“Had alot of trouble with "Pending" payments in. Often...”

Written on: 08/03/2010

Had alot of trouble with "Pending" payments in. Often taking days to reach account (even by top up voucher).

Once contacted their customer support via email, took days for them to reply, and then only received a basic "cut and paste" job, which never answered my problem. Spent days "ping-ponging" emails to and fro - got nowhere fast. All their emails were the same paste job!

Great to start with, ended up being V.Poor at the end.
If you must apply to SPLASH PLASTIC please make sure you READ… Read Full Review

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★☆☆☆☆

“Splash Plastic is a terrible card. I also have had...”

Written on: 15/02/2010

Splash Plastic is a terrible card. I also have had issues with pending payments on card that should of been non-existent and with arguement after arguement still never resolved. They rob you blind and have a terrible customer service help desk too. My advice; stay well clear… Read Full Review

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★☆☆☆☆

“A miserable weekend wasted trying to get them to...”

Written on: 07/02/2010

A miserable weekend wasted trying to get them to acknowledge that a 'pending payment' was non-existent through a series of increasingly irate emails. Eventually got my balance restored after asking for contact details of the of 360 Money CEO and saying I would charge them £150 a day until balance was restored. Could not phone customer services because they only operate 9 to 5 Monday to Friday...and charge £1 a minute for the pleasure of talking to them.

No apology.

A costly and inefficient… Read Full Review

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★☆☆☆☆

“please go else where. ”

Written on: 18/12/2009

please go else where.
the whole idea of a pre paid card is a good one;not splash.
nothing but hassle from the beginning.
with holding money through none existing pending transactions;
poor customer service;
blame everyone else for mistakes on their part;
none appologetic;
stay away… Read Full Review

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★☆☆☆☆

“Terrible purchase. 360money Splash Plastic customer...”

Written on: 10/08/2009

Terrible purchase. 360money Splash Plastic customer service is non-existent: if a problem arises, they will bounce you through countless e-mails, but never solve the problem.
In my case, we were not even able to move beyond the activation stage, as they messed everything up completely, by not considering documents I sent them multiple times, and not reading my e-mails. Desperate, in the end, I have put a stop loss and have just cancelled my card, with the possibility to incur five quid in… Read Full Review

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★★★★★

“There are some charges when you are using the 360Money...”

Written on: 23/07/2008 by rebbie (1 review written)

There are some charges when you are using the 360Money Splash card but you can also get cash back whilst using the card. You can also get £5 for every person that you ask to sign up and sign up. You can get money off voches from other companys when you use your card on their site or in their store. I hope this helps anyone looking… Read Full Review

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☆☆☆☆☆

“Expensive charges, bank transfer top up got lost and I...”

Written on: 10/07/2008 by speedscot (2 reviews written)

Expensive charges, bank transfer top up got lost and I had to chase them for a fortnight to find it, card is rejected at most on-line retailers despite having more than double the required balance. Customer Services is non-existent and any problem requires a massive email tennis marathon to get sorted out, their attitude stinks!… Read Full Review

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★☆☆☆☆

“360money Splash Plastic card charges are a tad high,...”

Written on: 19/02/2008

360money Splash Plastic card charges are a tad high, but that seems to be the case for all these type of "pre-paid" cards. Customer Services ... they will never, ever get back to you ... ever.

Tried to change my address details, after a move, and was told that I could not manually change them on the site because I had not been a customer long enough, so I must post documents with proof of my new address to them.

Did so, and heard nothing.

After endless phone calls, costing 50p per minute!, I was… Read Full Review

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385293_Rebbie's Comment

Written on: 23/07/2008

I disagree with this review because I have had nothing but helpfulness. I had my purse stolen and within 20 mins my account details were changed and I had a new card sent out free of charge, it arrived the next day.

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Nikki19912014's Comment

Written on: 05/01/2014

no totally not true i have been waiting over 2 weeks for a new card leaving me pennyless with a 9 month old baby phoned them endless times and according to them the card got lost in the post and had to wait another 15 days for a new card leaving me without money for over a month what terrible service would highly not recoomend to any one!

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