I have used this card for over 4 years and found it suited my needs however over the past year they have got to be unreliable from not being able to access the account online for days on end to now my new card still not arrived and i have funds locked in the old card, after repeated calls total waste of time. Sorry but time to move on plenty of other of this type of card available.

Avoid this company, they are a rip off. I have £70 in there useless card and I could not spend, contacted them and they requested for heaven on earth which I provided yet I could not have my money. Avoid

I got the card in November 2015 ,paid 5 pounds and put 50 on.could not use card and was told to send email with proof of address, as i have no utility bills i sent copy of my driving licence which has my address on it ,that was not good enough so i asked to return card for my money back .. I have had enough of phoning ,this company are useless. If this company had an office in uk i would go and take my money back

Bought a card tried to top up again and was told you have to upgrade. So went on line tried to upgrade .then asked for bank account details ER HALLO I havent a bank account this is why I got card also ask for passport and driving licence .IDO NOT HAVE EITHER .so annoyed I destroyed the card  prime do not tellyyou that you have to upgrade card to use it steer clear people shame on you idtprime

Waiting 4 weeks now for a card I ordered. Contacted customer services via email on two occasion and no reply. I put £50 onto the card and a £5 charge for the privilege. I now need to somehow try and get the money back but not looking good. Very disappointed.

Whatever you do, do not purchase a Prime card!! It has been nothing but hassle from the start, and the call centre staff are useless!! I bought a card last week for my mums birthday, thinking it would be a great and convenient way for her to buy something special. Didn't know the amount I wanted to put on the card as it was shared between me and my brother so just paid the £5 for the card and put the minimum £10 on it to activate it...as it says you can upload it online. Tried to upload and was told I had to upgrade the card first, which was going to take 3-5 days (not sure if this was on top of the 3-5 days I was told the registration would take). Very helpful customer service told me this (note the sarcasm here). So I thought, I know, the amount to be put on the card has been decided now, so I'm quicker just buying a new card, paying another £5 fee and putting the full gift amount on it, as then I'd only have to wait the registration 3-5 days. Did this, and then tried to register the new card only to be told that because it had the same mobile number on this registration as was on the original that it couldn't be done!! Called the helpful customer service again, to be told that they would now need to send this off to Prime HQ to see if the "block" can be removed on the registration. Oh and that I might have to provide ID and address verification for this to be done!!! I currently have to wait 3-5 days before they decide if they will lift the block and whether I am going to have to provide ID etc. An absolute joke, the one time I didn't do my research on product reviews and I've been completely bitten in the *ss :( If any has any suggestions as to what I can, all options considered!!

I have been using this card for 4 years only had one problem of some ATMs not accepting when need post Office ATM always accepts. Used for Holidays in Mexico,Barbados,Sharm,Cyprus no problem bought from duty free in Dubai. I use to book and hold hotel room while traveling as I will not use a full credit card over the internet, used for internet purchases. Totally no problem with this card,and no I do not work for them.

Heading says it all, they screw you around, set the Ombudsman on them. It will cost them money to answer a case and every complaint will help to get their license revoked. The financial ombudsman service is free to use and they are very helpful. Your complaint can go back 6 years.

I deposited a few hundred pounds onto my Prime Card at the Post Office just like their customer staff recommended when I rang them. Firstly I was given the run around by Prime Card for several weeks as they told me the Post Office hadn't deposited the money. After wasting hours contacting the Post Office repeatedly etc. in the end it was discovered it was Prime Card's mistake! Anyhow, then I was advised to register. As soon as I registered, I receive an instant automated email from IDT Prime Card saying: "We are unable to complete your upgrade request. Our records indicate you have an existing Prime Card in use. We are only able to provide one Prime Card per customer." Completely not true. I've never used Prime Card before. Therefore the money I've deposited on my card can't be accessed. Frozen. The helpline is a premium rate number and the customer staff are awful, always passing the buck. Prime Card's charges are exorbitant. Their red tape and bureaucratic requirements are ridiculous... about 15 steps before you can start using your card - if you're lucky, otherwise your money is trapped as many people have commented. Far less hassle and headache to get a debit or credit card from a bank or card company; and much more secure. As many people are commenting, this is not a reliable card. Avoid Prime Card like the plague as you say.

I have used one of these cards before to pay for a couple of apps.A few days ago my brother bought one after I recommended prime.He was busy so I tried to activate it for him and was told I already have a card and would have to send them id for them to release the funds on this card.I explained that the card was suppose to be a gift for my brother and it would be in his name and he does not have a card in his name,but they refuse to activate the card.I haven't had any reply from 6 emails I have sent.I had to phone a premium number to speak to rude customer service reps.The security number on these cards are hard to see and you have to phone premium enquiry number.Ive lost £50 on the card,I spent about £5 on calls and nearly a week.There are a lot of safer ways to spend your money.beware

After using the card happily for 3-4 years, they "block" the card ( just after I had added considerable funds of course ) and refuse to unblock without unavailable documentation ID, proof of residence etc. Call centre very unheplful. Basically they have stolen my money.

retailers are refusing to stock their cards now. customet service appaulling, pricing expensive but we were not forced to use it.

IDT Prime PAYG cards should be avoided like the plague. I used one for a while for infrequent, simple and small online transaction purposes purely for security reasons. When it expired in Dec 2012 they failed to send a replacement card like the first time. I had to ring to find out why and they told me I had to buy another card. I refused and requested a refund of the small amount left on the card which I couldn't redeem. They told me I had to post the card to the Channel Islands which I refused to do because of the hassle and cost of registered post, hardly worth it to claim back a small amount. I emailed further a few times, all going unanswered and in the end told them to stuff the money and that I would in return notify the public of the disgusting treatment of a loyal customer. I use Virgin now, it works great. So the moral of the story is avoid IDT Prime cards, they will only turn you over.

bought this card for 5 pounds tried to top up and found the retailer dont even have the facility to top up finally got toped up then tried to register wouldnt allow me to ,so tried calling couldnt get thru requested cs got cut off ,wow cant believe in this day and age there are still companys that operate like this will be contacting fsa

I received a pin number for a Prime Payment Card in Dec 2010. I had no idea what this was as I had no such card. Quick research on the internet revealed:
- It is "linked "to Mastercard though run by a separate company IDT something
- It seems to be a very expensive prepaid card, with charges to load cash and to use it (though none of this is mentioned in my letter)
I concluded it was a "legitimate" scam along the lines of the scams that caused the baning system to nearly collapse and will be sending details to the FSA and suggesting the company be investigated for irregular trading practices.

I am not very happy, bought this card, had to register and reload, now they write to me and say they could not veryify my details, asked for my money back, this firm seems like con artists to me.