Strutt & Parker Estate Agents Reviews

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Latest Reviews

★☆☆☆☆

“Avoid”

Written on: 13/01/2021 by O'Reillywo327 (1 review written)

They were a property managing agency for my previous flat. Nothing was ever done on time - to have anything fixed or replaced took absolute ages, then i moved out 6 weeks ago and they still haven’t returned my deposit. Choose another agency if you can… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 20/02/2020 by Penninn99 (1 review written)

Absolutely disgraceful service received from the person I dealt with at the Canterbury office. We had an offer accepted and had instructed solicitors, whom this person took it upon himself to call every two hours initially. Then the calls stopped and we (and our solicitor) were trying for two weeks to contact the same guy and he did not respond at all to calls, emails or texts. Eventually, we took the unusual step of contacting the vendor directly, to be informed that as the deal was 'not… Read Full Review

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★☆☆☆☆

“Would give zero stars if I could”

Written on: 20/06/2019 by 487Humphries (1 review written)

I have been in my home for 18 years, initially renting directly from the landlord. After 4 years they put Strutt & Parker Salisbury in charge. It’s easier for my to bullet point their actions; - it took 15 years to get new carpet. - they changed the payment date on my account illegally. - they refused to remedy the damp in the flat (96.1%) - the flat was not fire safe; no fire escape, hard wired smoke detectors, no thumb locks on the doors, no fire doors - calculated arrears when nine existed… Read Full Review

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★☆☆☆☆

“Bullies and highly unprofessional”

Written on: 15/11/2016 by Felipep422 (1 review written)

I had the misfortune to buy a property from them. They were more than happy to threaten me with withdrawing from the sale when - despite my best efforts - there were delays (caused by solicitors and bank) to finalise the transaction. Once I had everything in place, their client hadn't got their act together and this meant waiting weeks to complete. They didn't seem to care less, despite the fact weeks earlier they emailed and called in a threatening way to "get my act together". If you want… Read Full Review

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★☆☆☆☆

“Avoid - PR? Customer Relations 0”

Written on: 12/10/2015

Nothing but bad experiences with this company. Whoever is in charge of PR and/or Marketing with this company should hang their head in shame. The multiple bad reviews here speak volumes - Strutt & Parker have no idea about public relations or customer service… Read Full Review

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★☆☆☆☆

“Worse than useless and expensive”

Written on: 06/06/2015 by Wyatto78 (1 review written)

I am a landlord with a frustrated tenant. I paid thousands ins agent fees and in two years they didn't even inspect the house. They didn't respond to tenants and finally I fired them . Don't waste your time with these trumped up people. I have nothing good to say about them. They forever to find the tenant and suggested tenants who were clearly unsuitable. One ran a highly inappropriate business from home. No bank references offered. Only carried on because I was overseas . Bad experience… Read Full Review

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★☆☆☆☆

“Purchase of Land”

Written on: 02/06/2015 by Scubaqueen (1 review written)

We put in an offer for a piece of land in Chelmsford we received an e-mail which implied our offer had been accepted but the client wanted to leave on the market until the end of business on 01/06/15 a bit strange but accepted it. We never heard any more so sent an e-mail for update, a response was received only to be told that the land had been sold to some else at the same price. Spoke to the agent & was told that it sold for more than we offered. Raised a complaint with a manager he looked… Read Full Review

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★☆☆☆☆

“avoid, avoid, avoid ”

Written on: 01/10/2014 by Middleton187 (1 review written)

I wish someone had warned me of this agency and their non-existent ethics. We rented a flat in London managed by S&P and its been the worst service my partner and I have ever come across (we have rented over the years in London and abroad). As soon as they got our money they turned into these real estate monsters that you read about but never think will have to deal with yourselves. Without going into details, they are rude, liars, argumentative, will turn anything you say against you and will… Read Full Review

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★☆☆☆☆

“STRUTT ”

Written on: 14/04/2013 by Mmmhmm13 (1 review written)

One star should be NO STAR AT ALL! Strutt and Parker have a strategy to hound harass and misinform OAP's and for the privilege take a 15% monthly fee for their ( non!!) service; a years worth of fees totals £8000, so, over four years that's approximately £36,000 for a bare minimum of a service, after finding and placing a tenant;with no management of the property, it is NOT included in that ghastly amount of fees, so for a bit of paper each month it cost £660 PCM from one ( homeowner ) and who… Read Full Review

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★☆☆☆☆

“I was told they were happy to rent me the house, then...”

Written on: 11/11/2010

I was told they were happy to rent me the house, then week before moving we asked about signing papers and was told its no longer available. No reason give to us. There is others in the same boat now we have 1 week to find a new home. Highly unproffesional. No one would have know if we hadn't have called. They also recommend places then 10 people turn up at once to view because the fat lazy gitts cant be bothered viewing for more than 15 mins. DONT TOUCH STRUTT & PARKER there dung and treat… Read Full Review

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★☆☆☆☆

“I thought viewing houses to buy was going to be a fun...”

Written on: 21/04/2010

I thought viewing houses to buy was going to be a fun experience, but Strutt & Parker Canterbury are so rude and condescending during the process of making an offer on one of their properties that I will positively avoid viewing their houses in the future. I guess it could be a corporate culture to be 'up themselves', but that's no excuse for their open arrogance. Looking forward to the next property price crash after the election… Read Full Review

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★☆☆☆☆

“One of their agents so wanted to buy our house that...”

Written on: 03/03/2010

One of their agents so wanted to buy our house that she wrote us a personal letter saying it was the house of their dreams etc.,don't sell to another family who'd put in an offer etc. We accepted their lower offer because of her commitment. This morning they pulled out. Why? "Because that's house buying for you"! Turns out she had/has a habit of doing this. If this is typical Strutt & Partner personal morals, I'd hate to experience them when they have their estate agent hats on… Read Full Review

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★★☆☆☆

“I haven't actually rented a property with them (Strutt...”

Written on: 11/10/2009 by jeeping (9 reviews written)

I haven't actually rented a property with them (Strutt & Parker) yet, I have been trying to find out what charges / fees they make to tenants. We have been quoted £ 250 , for an £800 pcm house, I think that's disgusting, another house from another branch in Yorkshire was quoting £200 for a £750 pcm house, eh ? why the difference. I managed to find another of their properties where the charge was £150. I can't help feeling that someone just sticks their finger in the air and… Read Full Review

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