Las Vegas, Wyndham Grand Desert Reviews

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“Customer Service non existant”


written by Bogtrotter121 on 26/07/2014

Lovely place to stay but my holiday was ruined when I returned home to find out they had fraudulently tried to double charge me for my stay. I have now spent almost 3 weeks trying to get them to correct their error. Don't stay with Wyndham its not worth it.

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“Stayed in tower 2 at the Wyndham Grand Desert which...”


written by on 13/08/2008

Stayed in tower 2 at the Wyndham Grand Desert which was the main building with check-in. Tower 3 is newest, but we preferred to have a poolside view of the kidde and adult pool located in the main courtyard for our stay. It is very pretty at night when lit up. We initially checked out a room in tower 3 (newest) but the view of the strip was slightly blocked and nothing special to look at. Tower 3 is a little more isolated from the rest of the property and has a small adult pool adjacent to the building. We had a two bedroom condo. King bed in the master suite and 2 queen beds in the second bedroom, plus a queen pull-out sofa sleeper in livingroom. First night we were exhausted from travelling, but got to listen to our next door neighbors tv show. Our bed was most likely adjacent to their wall with the t.v. The resort offers lots of activities, especially for children. A couple days a week snacks are put out for the guests. One day it was chips, salsa and lemonade. Another day it was meatballs, hot pasta in marinara, and a cold pasta salad. The bar on site had just opened the previous week, so they were no longer giving guests complimentary cocktails (margaritas) as they had in the past. The drinks at the bar are very pricey. I think they should put as much attention into the rooms for cleanliness and newness as they do for the front lobby. I saw some of their housekeeping staff scrubbing the elevator tracts and trash cans on a regular basis in the lobby, as the lobby was impeccable. They offered a complimentary USA Today paper in lobby every morning, VIP's had papers dropped off at their doors. Internet service was a pain, since they are going thru a conversion, so we used the internet room in tower 2 on the third floor. It had limited stations with computers, and a couple times I had to wait because it was full. Everyone was very friendly and the front desk check-in person wanted to make sure we were happy with our 2 bedroom condo, so she let us know our choices of available condos and allowed us to look at them first. before we settled into one. The kitchen was well equipped. I called housekeeping a couple times to refurbish paper towels, soap etc. and they were always very prompt and accommodating. Each bathroom had mini-sized Bath & Bodyworks lotions and toiletries. I recommend that you skip being sent over to the timeshare desk if you can. They send you over to get your activities sheet for the resort. We never went over there and were never pressured during our stay to attend a timeshare presentation. We reserved directly from an owner and thought our rate for 7 days at $865 (no extra tax) was a good deal seeing that basic rooms at MGM were going for $129 a night. We rented a minivan, and valet parked at all the casinos, which was very convenient. I would not recommend the shuttle that the property runs, as I heard complaints from others. All in all it was a nice place, but rooms need some updates. Our pilled bedspread should have been thrown out a long time ago.

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