Beauty Bay Reviews - www.beautybay.com

Click here if this is your business
★★☆☆☆
2.3 / 5
289
33% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Beauty Bay www.beautybay.com - Ask a question now

Media Gallery for Beauty Bay www.beautybay.com

Beauty Bay www.beautybay.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Fast delivery, amazing qualify of products. Not the...”

Written on: 17/08/2017 by Teruks (1 review written)

Fast delivery, amazing qualify of products. Not the first time I am shopping on beauty bay and definitely not the last… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Stay away - literally absolutely diabolical ”

Written on: 13/12/2016 by Gmeravv (1 review written)

1 out of 5, reviewed on Dec 14, 2016 So where do I start, I ordered a few Christmas presents off the website, first time absolutely couldn't fault them, so I ordered some more Christmas presents (morphe palette, ABH stuff I got confirmation email that my parcel had be sent to the sorting hub, it's been 20 days, I tried to call them using the contact number it was out of use due to the High call volume, I emailed there customer service department asking where my delivery had got to, as they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Shocking service and company should not be allowed to...”

Written on: 09/12/2016 by Hernandez89 (1 review written)

Awful company and avoid like the plague. First of all I would like to say that when I did eventually get a response from them they did sort out a refund for me and it got credited back the next day but there is absolutely no forms of communication available to enable people to contact them if there is an issue with orders. My order never arrived as apparently it was lost in the post but they did not bother to tell me. No phone number available to call them, they take days to answer emails and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“MISLEADING WEBSITE”

Written on: 10/11/2016 by shopdirect (6 reviews written)

All is not as it seems on this Beauty Bay website. I got a makeup artists newsletter where she gave 105 off in an endorsement, I wanted a makeup brush drying tower so I got it along with what I thought was a Blue eyeliner advertised indigo blue, it turned out to be purple! Furthermore a red lipgloss sold as red and looked red on picture turned out to be clear pink! a carmel lip pencil was baby pink, a leave in conditioner turned out to be a rinse out one so there seems to be a pattern here. Two… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Biased Reviews”

Written on: 15/07/2016 by Enophpi (1 review written)

I am really disgusted with the way Beauty Bay alter their reviews on their products. Almost all the products they sell have a positive 5 star rating which is completely fixed and is misleading the consumer. No way is every product they sell 5 stars. I purchased a product from them which was of such poor quality and I submitted a review to warn other consumers not to purchase such an awful product, however they chose not to publish it, which makes me sick, they are such a twisted company. Do not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Shopdirect's Response to Enophpi's Review

Written on: 10/11/2016

Agree 100%
I wrote a review just to help other customers not to slate the product which was purple eyeliner not the indigo blue they advertise. Guess what? it never got published, quelle surprise!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Terrible customer service”

Written on: 05/04/2016 by Bluemonk31 (1 review written)

Wrong item sent, when I contacted them (by email only) I had to return the item and they told me that they didn't have the item I ordered in stock - shame they didn't tell me that before they took my money. It took 3 weeks to get confirmation they had received the returned item and I had to send a copy of the returns receipt, then they accused me of having used it so wouldn't refund me. They have now sent the item I ordered but I had already ordered it from somewhere else in the meantime. I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst customer service ever!”

Written on: 14/03/2016 by alinurzai (1 review written)

Firstly they sent me a used product. After emailing the customer service and explaining (with Pictures!) of what was the issue, I end up getting a refund of £1.20 in my account !?!! they just assumed that a 10% amount refund is the solution. W never agreed on this. I wanted to send the product back for a full refund… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Total disgrace - ordered a bkr water bottle from them...”

Written on: 25/01/2016 by Davislb200 (1 review written)

Total disgrace - ordered a bkr water bottle from them only to receive an EMPTY Antipodes honey mask box. Customer service number is non-existent they point blank do not answer phone regardless of time of call - automated 'high volume of calls' message. They have taken my money, sent me an empty box and I have no way of resolving it as impossible to contact them and no response to emails. Am reporting to Trading Standards - disgusting service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Never ever again!!! - Ridiculous returns policy”

Written on: 29/10/2015 by Schmatzi (1 review written)

Tell me, please, how on earth am I supposed to check an online ordered item when I am adviced not to unwrap and open it before returning? That's absolutely ridiculous! You know, I had ordered an Anna Sui make-up set and its colours looked perfectly suitable to me on their website. But when I received the goods, it was such a disappointment. Totally different colours from the online display. And, what a surprise, I actually had to open the box to realise this. Unfortunately, I am still not able… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Shopdirect's Response to Schmatzi's Review

Written on: 10/11/2016

Do NOT GIVE UP There is 14 days here too just tell your bank to take care of it.
The same has happened to me it is called miss selling

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Do not order anything , look on another website.”

Written on: 28/09/2015 by 14Salazar (1 review written)

i ordered a few things with no problem, decided to try foundation , it kicked up my allergy! I tried for days to contact them by phone, no joy, decided to try e mail, once again no reply, with having very little time as I was taking my 80 year old husband for appointments I decided to just return the item. I then received a e-mail saying I couldn't return it, saying that they would return it back to me, as they wasn't going to give me a refund, they said I should read th small print on there… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Schmatzi's Comment

Written on: 29/10/2015

Had a similar experience just recently. It's a shame how they treat their customers.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Shopdirect's Comment

Written on: 10/11/2016

Absolutely agree. They should be shut down

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“I BEG YOU, DO NOT SHOP HERE”

Written on: 27/09/2015 by Muellercs6 (1 review written)

Please don't buy from beauty bay, I bought something here desperate to get it as quick as I can as the product is not sold in Australia paid $43AUD for express shipping (GUARANTEED 3-4 business days) On top of the $75AUD order and never recieved my order. Customer service will not respond, the telephone line doesn't actually connect you through to anyone and no one replies to my emails. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lgmua's Comment

Written on: 03/01/2016

did you get your package eventually?

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“RUBBISH !!”

Written on: 03/07/2015 by letta (3 reviews written)

Please do not order from this online store, the reviews are accurate and truthful. Non existant customer service, no response on the telephone or email.... BEWARE AWFUL,AWFUL AWFUL !! STEER CLEAR !!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“2nd order and the last. Awful service. ”

Written on: 16/05/2015 by 214Wyatt (1 review written)

I placed an order with beautybay after getting an email promo code from them and it was to be on a next day service. It was sent hermes which is the worst company for late deliverys. Its been a week and still no parcel, when I email them all i get is an email saying its been shipped! yeh i get that but when will i get my stuff? I have opened a papyal dispute as this service is awful, hernes tracking states order is generated and thats is not one trace of my parcel. other words beautybay have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Haven't received the item I've ordered”

Written on: 03/05/2015 by 1970RussoItalian (1 review written)

I have placed an order on April 1st, and a month later I still haven't received it. I've emailed them an enquiry about my order and am currently waiting for their reply. Though, judging from the reviews, I'll just have to dispute the charge on my credit card... BeautyBay.com doesn't provide you with a tracking number when you place the order, so it's impossible to see whether it was even shipped, which seems to be a problem with a lot of people who ordered from them. The company promises that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible.Never will guy agan.”

Written on: 09/02/2015 by htNewton495 (1 review written)

I ordered some items at the store and waited for delivery for one month, but I did not get anything. The customer service does not works.I just lost my money.I never had a so bad experience and did not write reviews.Do not buy at this store,save your money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Never received order”

Written on: 07/02/2015 by Damari232 (1 review written)

It took them 9 days to finally process my order for posting. When it didnt arrive I emailed them and got a computer generated email in return telling me to wait 20 working days and to check my post office. I did that but still no parcel. I again emailed them and have since got the same computer generated response from them, I've now had 3, they finally emailed telling me to print off an attatched form that was only allowed to be filled in by hand (not typed etc) and must be returned to the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Premium item was a FAKE!”

Written on: 31/12/2014 by Ashtyny181 (1 review written)

I ordered an ego therapy cold conditioning tool (rrp £109) from beautybay.com. When it arrived I was shocked by the look of the plug; it didn't look like a standard UK plug, but a cheap replacement had been fitted instead. Also the inner packaging was torn, so it had previously been tampered with. When I looked at the instructions I could barely understand it due to the amount of fragmented sentences and grammatical errors, which is one of the reasons I'm sure the product was a fake… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Never buy a product from them!”

Written on: 19/12/2014 by Danna370 (1 review written)

I ordered my products two weeks ago with a NEXTDAY delivery service as these items were gifts. Its now been two weeks and my package hasn't arrived. I've tried phoning their customer service number which is ridiculous as there is CONSTANT message, from when the open to when they shut, that all lines are busy and then cuts you off. You then send an email to customer services and they send an automated message back that doesn't answer what you've queried. Incredibly infuriating. Gave a contact… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Still waiting for my order”

Written on: 06/10/2014 by TAB2 (1 review written)

I ordered a small item from BeautyBay 03/09/14, it is now 06/10/14 and I am having discussions with their so call customer service dept about obtaining a refund as the order has not turned up. I paid extra for tracking my parcel but the tracking information was no help at all apart from saying that the order had been returned to BeautyBay and despite this information I have had to fill out a claims form. They are now 'investigating' where my order is. One of their 'customer service'… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“"TRESPASSERS"”

Written on: 14/09/2014 by 349Tobin (1 review written)

After ordering my product from beautybay i was surprised 2 days later how quickly it arrived.! However, as i wasnt in when the courier came he decided to go round the back of my house and open my conservatory door walk through my house and put it on the windowsill in another room! I tried contacting beautybay i dont think they know what a phone is.? Either that or theyre all polish.? USELESS.!!!!!!! I HAVE CONTACTED THE POLICE ABOUT THIS AS BEAUTYBAY ARE LIKE LORD LUCAN CANT GET HOLD OF THEM.!I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Agi220's Comment

Written on: 23/11/2014

Hi

I am in a same situation as you are. My order actually never arrived and I don't think it ever would. What the police said have they done any action? If my order wouldn't arrive in a next day or so I Was thinking to leave comments on their FB page in every single Post.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview