Beauty Bay Reviews - www.beautybay.com

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★★☆☆☆
2.3 / 5
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Latest Reviews

★☆☆☆☆

“Awful”

Written on: 01/06/2021 by Teresav1987 (1 review written)

Parcel was chucked outside front door on an open plan garden. Absolutely shocking customer service. As soon as the words i want to return the item it became a ping email for reasons why they dont want it back. The min u open a box to look thats it you have no rights. Well im going to trading standards and will be using the consumer act as i have a right to return i told them the day it was delivered. Avoid this company at all costs there are a lot better more professional ones… Read Full Review

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★☆☆☆☆

“Diabolical customer service ”

Written on: 19/03/2021 by DPikros (1 review written)

I agree with the other experience that the customer service is diabolical! When I was buying something I did not realize the shipping address until the moment I received the proof of purchase and saw the address. Without wasting time, immediately, I sent them an email - since there is no telephone service - and the response was quick but with no intention to help the client: “We have requested to amend your order with the warehouse.  However, please kindly be aware that once an order has… Read Full Review

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★☆☆☆☆

“Impossible to return faulty item.”

Written on: 01/02/2021 by Pekotski (1 review written)

My item arrived faulty and I am now engaged in never ending requirements from the customer service including making photos and videos to make the process of my obligatory return rights impossible to follow. They are in violation of several commerce treaties and I will be perusing my rights through those commerce organizations and credit card fraud division. Make yourself a favor and find other retailers. There is plenty. … Read Full Review

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Honestreviews12's Response to Pekotski's Review

Written on: 01/06/2021

I feel your pain its not right it was very evident from the first email to request a return that they were not going t0. You have rights as a consumer

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★☆☆☆☆

“Truly awful customer experience ”

Written on: 06/01/2019 by Erin475 (1 review written)

Possibly the worst company I have ever dealt with. Goods never arrived and no refund just endless stories and excuses with appalling customer service from rude ignorant staff, really deeply unpleasant experience, Do not order from this shoddy company because it’s unlikely you will receive your order and you will lose your money, search reviews for this company and you will see what I mean… Read Full Review

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★★★★★

“Great range of products”

Written on: 28/11/2018 by wnMedeiros165 (1 review written)

Really like the site - it's really easy to shop & there are loads of products to choose from… Read Full Review

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★☆☆☆☆

“...”

Written on: 17/03/2018 by Derickq342 (1 review written)

Stole my money, stupid customer service, don't reply to my emails, still haven't got a refund!!!!!!!!!!!!!!! Do not recommend. :( I am absolutely disgusted with this website they have messed me around after numerous emails DISGUSTED!!!!!!!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Don’t shop on beautybay.com!!!”

Written on: 16/02/2018 by vtGonzalez360 (1 review written)

Don’t waste your money on Beauty Bay. I’ve ordered makeup over 3 weeks ago and it hasn’t been delivered yet. The delivery time was 5-7 days and they haven’t bothered finding out what happened or offered to send a new package. I haven’t received a refund either all I’ve gotten is bad customer service. They don’t answer the questions asked and keep sending the same standard copied messages. The company does not follow their own terms or rules and regulations for trade in U.K. as… Read Full Review

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★☆☆☆☆

“NEVER AGAIN!!”

Written on: 12/01/2018 by Brown220 (1 review written)

NEVER received 2 orders! They said they refunded me but they didn't. Awful customer service. Do not give them your money!!!… Read Full Review

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★☆☆☆☆

“Non Delivery”

Written on: 12/12/2017 by badtel (2 reviews written)

ordered £130 OF GOODS FOR CHRISTMAS AND WAS PROMISED NEXT DAY DELIVERY. 7 days later no goods. Beauty Bay say Hermes lost the parcel… Read Full Review

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★☆☆☆☆

“Worst Service and Terrible Customer Service DONT USE”

Written on: 09/12/2017 by Gibsontj147 (1 review written)

Ordered product, said delivered on a Saturday to secure location . WAS NOT delivered so chased . Then said it was delivered on a Sunday through letterbox. Hermes website said don't deliver on Sunday's ?? Again checked, not delivered. Eventually on the Monday it was delivered and signed for by my son. IN short they lie about deliveries and Beuty Bay won't acknowledge ownership even though it's there carrier. Beauty Bay you can only contact via Messenger etc , the telephone number is not a human… Read Full Review

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★☆☆☆☆

“DONT ORDER FROM THEM ”

Written on: 29/11/2017 by Malcolmb495 (1 review written)

Awful company, the fact you cant actually ring and speak to anyone means if there is a problem (like i had) it doesn't get resolved and takes hours/days to get an online response which wasn't helpful at all. They show online there is a customer service line yet if you ring it its a recorded response saying to visit the website and fill in online form. The fact that Hermes delivers does not help as they are just as bad and obviously stole or mis-delivered my parcel ( so i never got it)! All… Read Full Review

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★★★★★

“Fast delivery, amazing qualify of products. Not the...”

Written on: 17/08/2017 by Teruks (1 review written)

Fast delivery, amazing qualify of products. Not the first time I am shopping on beauty bay and definitely not the last… Read Full Review

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★☆☆☆☆

“Stay away - literally absolutely diabolical ”

Written on: 13/12/2016 by Gmeravv (1 review written)

1 out of 5, reviewed on Dec 14, 2016 So where do I start, I ordered a few Christmas presents off the website, first time absolutely couldn't fault them, so I ordered some more Christmas presents (morphe palette, ABH stuff I got confirmation email that my parcel had be sent to the sorting hub, it's been 20 days, I tried to call them using the contact number it was out of use due to the High call volume, I emailed there customer service department asking where my delivery had got to, as they… Read Full Review

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★☆☆☆☆

“Shocking service and company should not be allowed to...”

Written on: 09/12/2016 by Hernandez89 (1 review written)

Awful company and avoid like the plague. First of all I would like to say that when I did eventually get a response from them they did sort out a refund for me and it got credited back the next day but there is absolutely no forms of communication available to enable people to contact them if there is an issue with orders. My order never arrived as apparently it was lost in the post but they did not bother to tell me. No phone number available to call them, they take days to answer emails and… Read Full Review

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★☆☆☆☆

“MISLEADING WEBSITE”

Written on: 10/11/2016 by shopdirect (7 reviews written)

All is not as it seems on this Beauty Bay website. I got a makeup artists newsletter where she gave 105 off in an endorsement, I wanted a makeup brush drying tower so I got it along with what I thought was a Blue eyeliner advertised indigo blue, it turned out to be purple! Furthermore a red lipgloss sold as red and looked red on picture turned out to be clear pink! a carmel lip pencil was baby pink, a leave in conditioner turned out to be a rinse out one so there seems to be a pattern here. Two… Read Full Review

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★☆☆☆☆

“Biased Reviews”

Written on: 15/07/2016 by Enophpi (1 review written)

I am really disgusted with the way Beauty Bay alter their reviews on their products. Almost all the products they sell have a positive 5 star rating which is completely fixed and is misleading the consumer. No way is every product they sell 5 stars. I purchased a product from them which was of such poor quality and I submitted a review to warn other consumers not to purchase such an awful product, however they chose not to publish it, which makes me sick, they are such a twisted company. Do not… Read Full Review

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Shopdirect's Response to Enophpi's Review

Written on: 10/11/2016

Agree 100%
I wrote a review just to help other customers not to slate the product which was purple eyeliner not the indigo blue they advertise. Guess what? it never got published, quelle surprise!

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★☆☆☆☆

“Terrible customer service”

Written on: 05/04/2016 by Bluemonk31 (1 review written)

Wrong item sent, when I contacted them (by email only) I had to return the item and they told me that they didn't have the item I ordered in stock - shame they didn't tell me that before they took my money. It took 3 weeks to get confirmation they had received the returned item and I had to send a copy of the returns receipt, then they accused me of having used it so wouldn't refund me. They have now sent the item I ordered but I had already ordered it from somewhere else in the meantime. I… Read Full Review

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★☆☆☆☆

“Worst customer service ever!”

Written on: 14/03/2016 by alinurzai (1 review written)

Firstly they sent me a used product. After emailing the customer service and explaining (with Pictures!) of what was the issue, I end up getting a refund of £1.20 in my account !?!! they just assumed that a 10% amount refund is the solution. W never agreed on this. I wanted to send the product back for a full refund… Read Full Review

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★☆☆☆☆

“Total disgrace - ordered a bkr water bottle from them...”

Written on: 25/01/2016 by Davislb200 (1 review written)

Total disgrace - ordered a bkr water bottle from them only to receive an EMPTY Antipodes honey mask box. Customer service number is non-existent they point blank do not answer phone regardless of time of call - automated 'high volume of calls' message. They have taken my money, sent me an empty box and I have no way of resolving it as impossible to contact them and no response to emails. Am reporting to Trading Standards - disgusting service… Read Full Review

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★☆☆☆☆

“Never ever again!!! - Ridiculous returns policy”

Written on: 29/10/2015 by Schmatzi (1 review written)

Tell me, please, how on earth am I supposed to check an online ordered item when I am adviced not to unwrap and open it before returning? That's absolutely ridiculous! You know, I had ordered an Anna Sui make-up set and its colours looked perfectly suitable to me on their website. But when I received the goods, it was such a disappointment. Totally different colours from the online display. And, what a surprise, I actually had to open the box to realise this. Unfortunately, I am still not able… Read Full Review

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Shopdirect's Response to Schmatzi's Review

Written on: 10/11/2016

Do NOT GIVE UP There is 14 days here too just tell your bank to take care of it.
The same has happened to me it is called miss selling

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