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“Windows did not fit, left holes in my house”
Written on: 21/01/2020 by Brooklynnl202 (1 review written)
The windows installed did not fit, the company just left me with holes in my house for 3 weeks until they installed new windows then wanted payment in full without offering any form of compensation. horrible company to deal with… Read Full Review
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“great job done”
Written on: 20/01/2020 by nssuthan (1 review written)
very clean, quality job done by friendly team… Read Full Review
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“Quality, Punctual, Value for money”
Written on: 20/01/2020 by Neavesy (1 review written)
We were very pleased with the whole service from start to finish. We would like to say a very big thank you to our fitters for an excellent installation, they were very clean, polite and professional. I have already recommended Britelite to family and friends. We love our new windows and front door… Read Full Review
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“Quick and Efficient”
Written on: 20/01/2020 by Graeme1960 (1 review written)
New door fitted in a couple of hours - quick, knowledgeable fitter and what a great difference it has made to the property not only in looks but also in draft illimination - would certainly recommend… Read Full Review
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“No hard sell, competitive pricing, great windows”
Written on: 19/01/2020 by JannyR84 (1 review written)
Having dealt with a number of window companies, from start to finish, Britelite has been by far the most professional. No hard sell, competitive pricing, clear communication, friendly and polite staff. The installation was efficient and tidy. A sight issue with one of our sandblasted panes of glass was sorted out quickly and a replacement part ordered and fitted as soon as it was available. Britelite offer interest free financing, making the windows more affordable. We have been… Read Full Review
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“Superb workmanship by britelite ”
Written on: 05/11/2019 by Robcafc (1 review written)
Very efficient from start to finish, absolutely superb finish and on time… Read Full Review
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“Fibreglass flat roof”
Written on: 01/11/2019 by dyorkie (1 review written)
The guys were great from start to finish. They kept me informed of everything they were doing as they went and the workmanship looks first class. I would certainly recommend Britelite for this type of work and would not hesitate to use them again… Read Full Review
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“Great new roof”
Written on: 31/10/2019 by Austindox (3 reviews written)
Very pleased with our new roof. The fitters worked wonders to avoid the rain and the whole job was completed cleanly, efficiently and to a very high standard. We had roof lights installed in our roof and they have brought so much more light into the rooms. The roof lights are well constructed and look great as well as being functional. The fibreglass finish has been expertly applied and the roof is robust and appealing to look at. Visible fixings are kept to a minimum and those that are on show… Read Full Review
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“Aftercare - what aftercare ????”
Written on: 04/10/2019 by Deangelol395 (1 review written)
We had bi fold doors fitted in May 2019. We quickly noticed issues and within a week the lock was faulty and the seals began falling off. We contacted the company who arranged for someone to inspect the doors. Following the inspection- Since June we have been waiting for the doors to be repaired. We have continually been told that the company are waiting for the parts and repair date is just being pushed back further and further. This was an expensive purchase and whilst the doors do look very… Read Full Review
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“After sales care”
Written on: 18/09/2019 by SusieTD (1 review written)
Had to recall Britelite for a replacement glass to my front bay window which previously installed by Britelite. Calls to service centre were dealt with a very friendly and helpful team. After sending photos to them the replacement window was ordered and has been installed today. Very friendly team of 2 guys replaced the window in under an hour. All I can say is that the whole experience for me has been dealt with in a very professional manner and I can't thank the whole team from start to… Read Full Review
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“Constant problems with them”
Written on: 08/09/2019 by TrevSpice (1 review written)
Ordered Windows from Britelitel 9 years ago Thought we ordered bay windows with window sill and paid them £5000.00 When the windows were installed there was no new window sill. When we contacted Britelitel they told us we had not paid for a new window sill We are still fighting them today We are starting to have trouble with the windows after their 10 year guarantee has expiired. First the beading around the Windows is starting to come away and now one of the upstairs window has jammed and… Read Full Review
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“Britelight took on a difficult job and did well.”
Written on: 10/08/2019 by EricBoi (1 review written)
Britelite took on the job of replacing windows in an old conservatory. The whole team were great, but we were most pleased with the fitters who coped with the slight settling of the old and made it look good as new. They left everything clean and tidy and we don't have to redecorate which we were anticipating. Thank you… Read Full Review
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“Conservatory instillation ”
Written on: 09/08/2019 by Barney3Belle (1 review written)
Excellent ,clean and tidy and very professional would recommend them for any of there services… Read Full Review
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“Recommended”
Written on: 31/07/2019 by Bennett1955 (1 review written)
Recommended to me. Team arrived early on installation day, were vey polite and kept me informed on what they were doing leaving the site clean and tidy once the job was completed. Everyone I dealt with was polite and efficient. … Read Full Review
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“Great job”
Written on: 28/07/2019 by Tweatherill (1 review written)
Very happy with the service I received from Britelite. All members of staff from the conservatory designer to the fitters were very professional. The conservatory itself is an amazing addition to our house. HIGHLY RECOMMEND… Read Full Review
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“Excellent service ”
Written on: 17/07/2019 by Montyhome1 (1 review written)
Great product and pricing. Excellent service from everyone who we dealt with. Quick efficient and clean… Read Full Review
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“Awful company”
Written on: 07/03/2019 by brianadams951 (1 review written)
Had windows fitted nine months ago,still waiting for completion,had so much remedial work done and so much glass replaced its getting ridiculous,came this morning(7 3 2019) to replace five panes, guess what, yes, one more to replace,this is the fifth time they have replaced these,all other glass covered in a dirty film which they have tried ten times to clean,guess what again,they didn't even try this time. I'm afraid I can see where we are going to end up… Read Full Review
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“Another excellent installation from Britelite”
Written on: 01/02/2019 by fxPalmer41 (1 review written)
Again another excellent installation from Britelite. This is the third time we have used Britelite and are extremely happy with the price, product and staff we dealt with. Thank you!… Read Full Review
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“Double glazed windows and patio door”
Written on: 31/01/2019 by Salazar199 (1 review written)
Work done to exact specification by one man who was very polite and helpful.Would recommend Britelite to friends and family. Very clean and tidy have no complaints at all… Read Full Review
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“Poor service after sales”
Written on: 25/01/2019 by Abdullah467 (1 review written)
I had a set of windows and a door replaced. The windows are ok, a bit stiff to open and close, but they keep the warm in, the main problem I have is with the door, It cost over £1000 and the handle keeps rusting, I find it very strange that something designed to withstand and hold out rain, heat and cold is rusting? This simple doorknob builds up condensation and rusts from the inside. Previously Britelite replaced this, but only with yet another rusty fixing, they won't replace it with a… Read Full Review
Britelite Windows's Comment
Written on: 01/02/2019
Hi Abdullah. We are sorry to read that you continue to have a problem with your door handle. We certainly agree that you should not be getting rust on the inside!! We have been unable to find your details from the information given and apologise for our failure to call you back; if you would kindly contact customers services we will ensure that the handle and screw get upgraded to external quality for you.
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Jossy01's Response to brianadams951's Review
Written on: 09/12/2019
Similar problem with my windows fitted 3 years ago. Rushed installation - crammed into 2 days instead of the 3 originally stated. Endless call outs over 7 months to deal with handles that were too stiff to open. Couldn't do anything about the dreadful fitting of bay window panes and botched job of trying to level them out.
Also have a strange film on windows which they cannot clean. 22/08/2019 they agreed to replace one pane that is leaded and has coloured glass. We are now in December and apart from putting in a 'holding pane' a few weeks after, no progress with this - unfulfilled appointments, unreturned phone calls etc. One person I spoke to said "this time we'll book your appointment as a definite go ahead" as if the previous one had just been arranged in case they, or I, had a spare morning or something!
The other annoying thing is their rate of staff turnover, so if one person is dealing with your query, they don't always follow through - I've been told more than once that delays were due to the person leaving the company