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“Awful company”
Written on: 07/03/2019 by brianadams951 (1 review written)
Had windows fitted nine months ago,still waiting for completion,had so much remedial work done and so much glass replaced its getting ridiculous,came this morning(7 3 2019) to replace five panes, guess what, yes, one more to replace,this is the fifth time they have replaced these,all other glass covered in a dirty film which they have tried ten times to clean,guess what again,they didn't even try this time. I'm afraid I can see where we are going to end up… Read Full Review
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“Another excellent installation from Britelite”
Written on: 01/02/2019 by fxPalmer41 (1 review written)
Again another excellent installation from Britelite. This is the third time we have used Britelite and are extremely happy with the price, product and staff we dealt with. Thank you!… Read Full Review
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“Double glazed windows and patio door”
Written on: 31/01/2019 by Salazar199 (1 review written)
Work done to exact specification by one man who was very polite and helpful.Would recommend Britelite to friends and family. Very clean and tidy have no complaints at all… Read Full Review
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“Poor service after sales”
Written on: 25/01/2019 by Abdullah467 (1 review written)
I had a set of windows and a door replaced. The windows are ok, a bit stiff to open and close, but they keep the warm in, the main problem I have is with the door, It cost over £1000 and the handle keeps rusting, I find it very strange that something designed to withstand and hold out rain, heat and cold is rusting? This simple doorknob builds up condensation and rusts from the inside. Previously Britelite replaced this, but only with yet another rusty fixing, they won't replace it with a… Read Full Review
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“Professional Installation”
Written on: 26/11/2018 by NewWindow (1 review written)
A good team who expertly carried out the new window installation and associated brickwork and plastering in a clean and tidy manner… Read Full Review
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“SPEEDY AND PROFESSIONAL”
Written on: 16/11/2018 by TrueBlue58 (1 review written)
Excellent,no complaints.Everything was done a lot quicker than I thought it would take and my door installations look very nice. Thank you !… Read Full Review
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“Excellent products & service”
Written on: 02/11/2018 by sjellis (1 review written)
Excellent service and quality products from the salesman to the installer. Already received compliments and recommended to my neighbours. At the date of writing this review, my neighbours have already ordered two replacement windows from Britelite. Property is noticeably warmer since windows have been fitted… Read Full Review
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“Lean-to installation”
Written on: 01/11/2018 by DpFletcher (1 review written)
We are very pleased with the installation as it was hard to find someone to do the lean-to, the guys worked very efficiently & got the job done in a day! Left everything clean & tidy. Definately recommend to friends!… Read Full Review
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“Simply brilliant!”
Written on: 31/10/2018 by FrancescaQLondon (1 review written)
Excellent service, fast, efficient and friendly, went over and above what was required. Beautiful roof! The sales consultant was friendly and helpful explaining everything clearly and answering all my questions. The fitters were just tremendous, so so kind and helpful and worked long hours to get the job done. The product is so beautiful and I still keep looking at it and admiring it! I now have a beautiful glass conservatory roof that self cleans and looks lovely in the day and night… Read Full Review
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“Trustworththy, Professional and Excellent Service”
Written on: 18/10/2018 by Prince159 (1 review written)
Very professional. Helpful. Went out of his way to make sure we were happy with everything. We are completely happy with our new patio doors and new front door. Would recommend the Britelite name… Read Full Review
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“Trouble free process”
Written on: 17/10/2018 by SanJan15 (1 review written)
Such a straight forward process from start to finish. Fast service, excellent and speedy installation - Very happy thank you… Read Full Review
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“Replacement front door”
Written on: 16/10/2018 by Yosef1952 (1 review written)
Very good Installation, excellent job done by the fitter all cleaned up on completion… Read Full Review
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“My BriteLite Conservatory”
Written on: 12/09/2018 by CADavey (1 review written)
The guys worked flat out each day, didn't stop. We are so pleased with the brick work. All our neighbours commented what nice guys they are. Would highly recommend them… Read Full Review
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“Good service”
Written on: 02/09/2018 by Kochbs179 (1 review written)
We had 6 windows and patio doors fitted on one of the hottest days of the summer. the two fitters arrived at 8am and worked non stop in all that heat until 7pm to finish the job. They cleaned up after themselves so very little mess when they had gone.very satisfied with the service we received . some of the handles are a bit stiff when you open the windows but hopefully this is because they are new and will open easier in time. Can’t fault the workmanship or the service… Read Full Review
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“Constant non resolved issues”
Written on: 28/08/2018 by BenHensby (1 review written)
Very poor after sales service with constant false promises and no action. Our by-folding doors are still not working after several return visits and promise to resolve. The latest conversation was with their Operations director making apologies and further promises. The date came and the date went with an excuse of the goods not being received. a week later and still no date. I WOULD NOT RECOMMEND THIS COMPANY which is a shame as the sales guy was, for a window company very, very good!… Read Full Review
Britelite Windows's Response to BenHensby's Review
Written on: 17/10/2018
Hi Mr Hensby. I am so sorry to hear of your dissatisfaction with the delay in completing your new bi fold door installation. I understand that the doors are now working correctly and should like to offer my sincerest apologies for the number of visits that were needed to get the door in full working order for you. Of course there is no excuse for failing to keep you updated on progress and we have now reviewed our procedures to improve future communications.
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“Want to throw your hard-earned cash away?”
Written on: 20/08/2018 by Richardsxp210 (1 review written)
Want to throw your hard-earned cash away? Then Britelite is the company to call! They will convince you to go through a lot of inconvenience while they do the work - and even more so after when you chase them to fix their own work I called Britelite to resolve a leaking roof issue and was advised I needed a new fibreglass roof. A few months later when the rains started the leak was still present in the EXACTLY the same place. The warranty is not worth the paper its written on as Britelite… Read Full Review
Britelite Windows's Comment
Written on: 17/10/2018
Hi Richardsxp210. We are certain that our new roof is not leaking. Unfortunately your neighbour’s flat roof which runs straight onto yours is in a state of utter disrepair. We have tried unsuccessfully to contact you directly to discuss the situation, so if you would please contact us directly we would be happy to explore a solution with you.
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“Good quality, good service”
Written on: 17/08/2018 by WrightsofMaidstone (1 review written)
Very efficient and speedily fitted on one of the hottest days of the year, excellent… Read Full Review
Parvezt's Response to WrightsofMaidstone's Review
Written on: 20/08/2018
Want to throw your hard-earned cash away? Then Britelite is the company to call! They will convince you to go through a lot of inconvenience while they do the work - and even more so after when you chase them to fix their own work
I called Britelite to resolve a leaking roof issue and was advised I needed a new fibreglass roof. A few months later when the rains started the leak was still present in the EXACTLY the same place. The warranty is not worth the paper its written on as Britelite passed the buck on to the neighbours saying they know the leak was coming from their roof - without even re-attending the property.
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“Very professional and efficient job”
Written on: 16/08/2018 by Wood-Tonbridge (1 review written)
Initially delayed by a day and then one fitter came and was only able to install two small windows and then gad to leave. Next day two fitters came and they worked solidly for 12 hours to get the job done on time.Can't praise them enough and would recommend additional payment for their hard work and dedication. Overall a good experience from the initial sale to the surveyor to the fitters. Manager went out of his way to replace a cracked window… Read Full Review
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“Professional Service”
Written on: 16/08/2018 by Pope1946 (1 review written)
When we ordered our new conservatory we were confident regarding the quality, however, we were very impressed at the professional way the men worked during construction. The first team despite light rain (the first for several weeks) continued to work with a positive attitude and retained their sense of humour. The installation of the conservatory was carried out during the hottest days of the year and once again the men continued to work in very testing conditions. We had nothing but… Read Full Review
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“lovely door but faulty lock.”
Written on: 12/07/2018 by Bruce362 (1 review written)
Shame as the door is lovely but the double lock had been faulty since I got it and was told it would settle but it didn't but more annoying is a 3 (would have been 4 but I kicked up) week wait for a fix! No double lock means security compromise and no insurance pay out if burgled, they did not seem bothered so I am now waiting and will see if anything happens in the meantime!… Read Full Review
Britelite Windows's Comment
Written on: 13/07/2018
We were sorry to learn that the door lock on your new Britelite door is not functioning fully. We assure you that we are bothered by any fault and a breakdown that stops your door locking properly is certainly given a high priority. We have brought the date forward as you state but were unable to agree an even earlier time that was convenient to you. Please accept our apologies for the fault, we will ensure that this is resolved on the appointed date.
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Britelite Windows's Comment
Written on: 01/02/2019
Hi Abdullah. We are sorry to read that you continue to have a problem with your door handle. We certainly agree that you should not be getting rust on the inside!! We have been unable to find your details from the information given and apologise for our failure to call you back; if you would kindly contact customers services we will ensure that the handle and screw get upgraded to external quality for you.