Britelite Windows

Britelite Windows
93.0% of users recommend this
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Latest Reviews

“Dreadful Customer Service”


written by rcYoung136 on 29/08/2023

We had all of our house double glazed and a brand new conservatory built at great expense. The conservatory has sprung multiple leaks in the skylights and also along the back wall where the conservatory meets the house wall. Britlelites have been out six times so far to repair the faults and still we have leaks! Each time we contact them we are told the6 offer sincere apologies that the issues are still occurring, last time we were told that it was a problem with the manufacturer and the sealant used as they had been having issues with other conservatories. In that case you would have thought they might have sorted the issue before! Having has to keep taking time off work for the visits to be facilitated the last attendance became a farce as on arrival I was told that the works could not be completed as they had been given the wrong part. We were then told that we would need to have all the motorised roof blinds taken down in order for them to do the necessary works (we have. Ever been asked to do this before.) The cost of the removal and refit I might add Britelites are expecting us to pay for even though it’s their fault they need to be removed! I wouldn’t recommend this company to anyone!

Was this review helpful? 1 0



written by HadassahHickey on 19/06/2023

I recently purchased my house, which came with a conservatory that was built only a few years before by Britelite. The conservatory had a 10 year 'guarantee' from them. We had a lot of heavy rain in the first half of 2023. Despite the gutters being clean and clear, the conservatory sprung a huge leak where it is connected to the house, and has caused a mass of water damage to the wall. Its now growing a lot of mildew / mold. Upon contacting Britelite about this, I was told that that this guarantee wasn't valid as I hadn't requested a transfer of the guarantee from the previous owner of the house to myself within 3 months of purchasing the house. This is not mentioned AT ALL on the guarantee. The only caveat mentioned on the certificate is that it is transferable subject to a satisfactory chargeable inspection. It seems like they will use any excuse to get out of putting right their faulty workmanship. Be aware. I'm now taking legal advice. I've requested to make a formal complaint to them but they wont respond.

Was this review helpful? 1 2

“Would NOT recommend”


written by victoriaporter on 28/05/2023

Would not recommend this company at all. I ordered new windows for my whole house back in July 22, it wasn't until April 23 that they finished fitting them. I was originally told me it would take a week to have all the windows fitted, however they sent one fitter to do the work. It is impossible for one man alone to fit multiples bay windows, he couldn't even get the bay out of his van without us helping him! I raised this multiple times but wasn't given an explanation. Secondly the quality of the work was diabolical. Nearly all windows weren’t level, handles were round the wrong way, windows were arriving damaged from the factory, the angle of the bay was wrong so had to be re-made and the list goes on. At one point the fitter was grinding bricks at 6.38pm because the bay had been made to the wrong size. They cost me upwards of £1000’s as the other work on my house fell behind whilst I was waiting for them to complete the job. I felt like it was a full time job trying to work with them to get all the issues solved. They pressurised me non-stop to sign the finance agreement so funds would be released to them despite the job not even being completed yet. I raised an official complaint before signing any paperwork and they offered me a measly £200 goodwill compensation and threatened me with legal action if I did not sign. £200 goodwill is absolutely insulting after what they have cost me, especially when last year their directors were paid dividends of £250k and salaries of £90k. It’s been a month since I signed the finance agreement and there has been no sign of the goodwill payment despite chasing a representative for this. Avoid Brightlite windows at all costs, would much rather have gone to Everest or Anglian.

Was this review helpful? 1 2

“Terrible company. ”


written by coStrong387 on 08/05/2023

This Company appointed us to do marketing for him on various platforms, we agreed a very low startup fee (£40) for advert creation and sharing across facebook etc... we had great difficulty from day 1 to get the payment of £40 from him and he decided not to pay us but keep using the advert we created for him. we have intellectual property rights on the advert also. He sent us a laughing emoji in response!!! check out his Google reviews and see the other people complaining. he has several other companies he operates from also.

Was this review helpful? 2 2

“Great service and product”


written by Laylahn392 on 07/03/2023

Very good service from start to finish, I will be using you again for future work.

Was this review helpful? 1 0

“Horrible. Avoid at all costs”


written by mkm87 on 27/11/2022

Had a new main door installed. Being new to this, we had asked again and again before playing the order whether they will fully secure the door before leaving. They promised to do so. On the day of installation, the fitters left at 1pm without informing me. Took me a while to figure out how to open the door and it was completely impossible to close the door. For £5k, we had an old but perfectly functional door replaced by something that couldn’t be locked!!! We slept all night in crime-infested London with an unlocked door. The next morning I confronted the fitters who came to finish the job. They flat out blamed me and threatened to leave there and then because they didn’t like my accusatory tone… Unprofessional! I will be raising a formal complaint and then take it up with the glass federation!

Britelite Windows's Response to mkm87's Review

Written on: 13/12/2022

Dear mkm87. We were sorry to read of your experience with our fitters. Of course, this was not your fault, and we completely accept that the fitters should not have blamed you for the problem. Our Installation Manual clearly requires fitters to demonstrate use of all our products before leaving site and we have reprimanded our team for failing to do so in your case. We have also reminded them that they should be polite and courteous at all times and accept responsibility for any errors they have made. We understand that the door is working perfectly now and hope that this experience will not detract from your long-term enjoyment of your new Britelite products. Kindest Regards Britelite Windows

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Was this review helpful? 2 4

“Great job”


written by Tilley350 on 18/07/2022

We recently had a couple of french doors and some windows installed. The installation team were fantastic the were very considerate of our house and the finish on the windows was better than expected (no need to redecorate). The product was of the highest quality which is what made us select Britelite originally and they did not disappoint

Was this review helpful? 3 0

“very poor guarantee service/Faulty glazed units”


written by rovi717 on 17/11/2021

When it comes to using the guarantee, you are looking at long periods of nothing happening and by long I mean two months. When an engineer turns up, I find that the glass in the replacement glazed unit is scratched even though I asked Britelite to check it before attending. I have waited another two months only to receive a text to say that the replacement glass unit has not been made yet. I have no doubt that when the glazed unit does arrive it will be damaged. I know this will happen because two years ago I went through the same procedure, it took three visits and three glazed units to get one that was not damaged. I really cannot believe that it takes two months to put two panes of glass together without damaging them. There is clearly something wrong with the after sales service which needs fixing.

Was this review helpful? 2 3

“Faultless service”


written by 131Henry on 25/05/2021

The sales team were very good on advice and not pushy. The on site team were good on time keeping, informing us of the work to be undertaken each day and tidying up at the end of each day. There was no mess and few interruptions to our day. I would recommend Britelite.

Was this review helpful? 2 0

“Excellent service and quality”


written by Furrya on 24/05/2021

We had our conservatory roof replaced by Britelite. Their service was excellent from our initial enquiry to the finished product. Their staff were personable and effective and the whole experience you could not have bettered. The conservatory is now a much more pleasant and useable space.

Was this review helpful? 5 0

“Excellent service and a good job done!”


written by on 24/05/2021

We had a new front door and French doors fitted. The service from the survey through to the final installation was excellent. We were offered good advice, and a specially shaped window that we needed for the front porch was arranged without any problems. The installer was particularly helpful, efficient and very professional. We are very pleased with the job that they have done, and I would happily recommend this company for similar jobs.

Was this review helpful? 2 0

“Excellent from start to finish ”


written by Maria38 on 19/05/2021

Excellent from start to finish, installation was painless.the team were very knowledgable and experienced. COVID 19 leaflet given and the workmen followed all guidelines. Very happy.

Was this review helpful? 3 0

“Avoid ”


written by GretchenLarsen130 on 17/03/2021

We have had nothing but problems from start to finish. Faulty windows, holes covered up, damage to property. Our bay window has leaked twice since it was installed. It transpired they had attached a pelmet above the window which was not fit for purpose. On removing they pulled off my render. They put a temporary fix which they filled with cement and all over my window frame. They then sent a plasterer who stated it all required removing. They have refused and told me I could just paint it in. I am appalled by this response. What about the missing render? What about the uneven finish all over the frame? What about what their contractor informed them? What about the filler all over the render where the pelmet was attached incorrectly? Just to be clear it is not redecoration that is required. I will now need to have another contractor to repair this poor workmanship. I did not refuse works to be carried out they refused.

Was this review helpful? 6 -1

“Avoid at all costs”


written by on 22/01/2021

We chose Britelite to replace our windows and conservatory doors as we found the salesman to be helpful, responsive and not pushy. Unfortunately, the rest of the experience didn’t match up. The fitters did not arrive on the date booked and I had to chase to find out when they would be coming. To name just a few of the issues we had, some of the windows had the wrong colour handles from what we had ordered, one of the bathroom window panes had the wrong pattern, another window pane was too small and 3 of the panes cracked either on arrival or while being fitted. The fitters were in a rush to get the work done and were not very careful resulting in the cracked glass and some other damage to our walls. Their attention to health and safety was appalling, highlighted by the fact they incorrectly propped up our conservatory roof with a support that was too high so they had to use this at an angle which we later found out is very dangerous. When we later complained about this to the Installation Manager, his response was “Well nothing happened”! It took 2 separate follow up visits for Britelite to eventually put the issues right. If you are considering Britelite for any work, I would strongly recommend looking elsewhere!

Was this review helpful? 2 3

“Initial Survey”


written by Marsurv on 03/12/2020

After a very informative and, apparently, knowledgeable vitist from the company representative we were contacted by the appointed surveyor. His arrival was noted to be exactly on schedule and some hours were spent conducting the survey. We were very involved with the process; our opinions, requirements and observations were idcussed at length with the surveyor offering alternatives to requirements which were deemed to be inappropriate. The finished article, in the form of a copy of the survey report, CAD drwaings and covering correspondence were received extremely quicklyand were found to accurately cover the discussions held with the surveyor. Thus far, we regard the process as highly professional and in keeping with the best Industry Standards.

Was this review helpful? 2 0

“Definatly recommend”


written by Reginald456 on 23/09/2020

We had our conservatory and new base works installed by Britelite. This was not a straight forward installation as the garden needed digging back and a new retaining wall installed along with the conservatory. We can not recommend them highly enough for their companies, fitters, surveyors and salesman professional approach, efficiency and the end finished product. Absolutely superb.

Was this review helpful? 2 0

“Highly recommended! ”


written by Sunita.Kaul on 07/09/2020

We had our windows replaced by an amazing gentleman from Britelite Windows. He was incredible from start to finish. His knowledge, professionalism and craftsmanship was clearly seen by his work. He fitted all 8 windows by himself in 2 days. My family and I cannot praise him enough. In addition to this, the salesman, was also very knowledgeable and really helped us chose the right windows for our home. Great Customer service ! Thank you ! Kind regards (West Byfleet)

Was this review helpful? 2 1

“Windows did not fit, left holes in my house”


written by Brooklynnl202 on 21/01/2020

The windows installed did not fit, the company just left me with holes in my house for 3 weeks until they installed new windows then wanted payment in full without offering any form of compensation. horrible company to deal with

Was this review helpful? 3 8

“great job done”


written by nssuthan on 20/01/2020

very clean, quality job done by friendly team

Was this review helpful? 2 0

“Quality, Punctual, Value for money”


written by Neavesy on 20/01/2020

We were very pleased with the whole service from start to finish. We would like to say a very big thank you to our fitters for an excellent installation, they were very clean, polite and professional. I have already recommended Britelite to family and friends. We love our new windows and front door.

Was this review helpful? 2 0

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Asked by tophound on 8th October 2015 Report this content
Do they normally send only 1 person to fit replacement windows and does it really take 3 days to replace 3 windows?

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Answers (3)
Report this content newhome336 Written on: 08/10/2015
Have had several contracts with Britelite and the fitters have always been a team of two. If windows were ground floor and of reasonable size example 1.5 mh x 2m I would expect job to be completed in one day subject to access. If access and height was a problem then probably two. The fitters are obviously paid to complete the job asap and in my case have always done so and left the site tidy as you would expect. Top Tip.....Plenty of tea and coffee helps. kind Regards Mr P
Report this content bithell Written on: 08/10/2015
britelie sent one fitter to me and he did three window in a day and was a very nice person cleaned up all his mess arrived about and was finished by
Report this content Eshallice Written on: 12/10/2015
In my case It took 3 visits per window, Britelite sent idiots along to install 5 windows and Bifold doors. It took 14 months and 18 plus visits. The only professional person was the independent structural engineer brought in to survey the damage caused by this outfit. I had to notify FENSA the work had finally been completed,after paying I would have expected paid final invoice none received after 6 months. Have they notified my council Building Control I doubt it. The worst company I had dealings with since owning an house
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