Britelite Windows Reviews - www.britelitewindows.co.uk
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“Superb workmanship by britelite ”
Written on: 05/11/2019 by Robcafc (1 review written)
Very efficient from start to finish, absolutely superb finish and on time… Read Full Review
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“Fibreglass flat roof”
Written on: 01/11/2019 by dyorkie (1 review written)
The guys were great from start to finish. They kept me informed of everything they were doing as they went and the workmanship looks first class. I would certainly recommend Britelite for this type of work and would not hesitate to use them again… Read Full Review
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“Great new roof”
Written on: 31/10/2019 by Austindox (3 reviews written)
Very pleased with our new roof. The fitters worked wonders to avoid the rain and the whole job was completed cleanly, efficiently and to a very high standard. We had roof lights installed in our roof and they have brought so much more light into the rooms. The roof lights are well constructed and look great as well as being functional. The fibreglass finish has been expertly applied and the roof is robust and appealing to look at. Visible fixings are kept to a minimum and those that are on show… Read Full Review
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“Aftercare - what aftercare ????”
Written on: 04/10/2019 by Deangelol395 (1 review written)
We had bi fold doors fitted in May 2019. We quickly noticed issues and within a week the lock was faulty and the seals began falling off. We contacted the company who arranged for someone to inspect the doors. Following the inspection- Since June we have been waiting for the doors to be repaired. We have continually been told that the company are waiting for the parts and repair date is just being pushed back further and further. This was an expensive purchase and whilst the doors do look very… Read Full Review
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“After sales care”
Written on: 18/09/2019 by SusieTD (1 review written)
Had to recall Britelite for a replacement glass to my front bay window which previously installed by Britelite. Calls to service centre were dealt with a very friendly and helpful team. After sending photos to them the replacement window was ordered and has been installed today. Very friendly team of 2 guys replaced the window in under an hour. All I can say is that the whole experience for me has been dealt with in a very professional manner and I can't thank the whole team from start to… Read Full Review
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“Constant problems with them”
Written on: 08/09/2019 by TrevSpice (1 review written)
Ordered Windows from Britelitel 9 years ago Thought we ordered bay windows with window sill and paid them £5000.00 When the windows were installed there was no new window sill. When we contacted Britelitel they told us we had not paid for a new window sill We are still fighting them today We are starting to have trouble with the windows after their 10 year guarantee has expiired. First the beading around the Windows is starting to come away and now one of the upstairs window has jammed and… Read Full Review
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“Britelight took on a difficult job and did well.”
Written on: 10/08/2019 by EricBoi (1 review written)
Britelite took on the job of replacing windows in an old conservatory. The whole team were great, but we were most pleased with the fitters who coped with the slight settling of the old and made it look good as new. They left everything clean and tidy and we don't have to redecorate which we were anticipating. Thank you… Read Full Review
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“Conservatory instillation ”
Written on: 09/08/2019 by Barney3Belle (1 review written)
Excellent ,clean and tidy and very professional would recommend them for any of there services… Read Full Review
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“Recommended”
Written on: 31/07/2019 by Bennett1955 (1 review written)
Recommended to me. Team arrived early on installation day, were vey polite and kept me informed on what they were doing leaving the site clean and tidy once the job was completed. Everyone I dealt with was polite and efficient. … Read Full Review
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“Great job”
Written on: 28/07/2019 by Tweatherill (1 review written)
Very happy with the service I received from Britelite. All members of staff from the conservatory designer to the fitters were very professional. The conservatory itself is an amazing addition to our house. HIGHLY RECOMMEND… Read Full Review
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“Excellent service ”
Written on: 17/07/2019 by Montyhome1 (1 review written)
Great product and pricing. Excellent service from everyone who we dealt with. Quick efficient and clean… Read Full Review
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“Awful company”
Written on: 07/03/2019 by brianadams951 (1 review written)
Had windows fitted nine months ago,still waiting for completion,had so much remedial work done and so much glass replaced its getting ridiculous,came this morning(7 3 2019) to replace five panes, guess what, yes, one more to replace,this is the fifth time they have replaced these,all other glass covered in a dirty film which they have tried ten times to clean,guess what again,they didn't even try this time. I'm afraid I can see where we are going to end up… Read Full Review
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“Another excellent installation from Britelite”
Written on: 01/02/2019 by fxPalmer41 (1 review written)
Again another excellent installation from Britelite. This is the third time we have used Britelite and are extremely happy with the price, product and staff we dealt with. Thank you!… Read Full Review
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“Double glazed windows and patio door”
Written on: 31/01/2019 by Salazar199 (1 review written)
Work done to exact specification by one man who was very polite and helpful.Would recommend Britelite to friends and family. Very clean and tidy have no complaints at all… Read Full Review
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“Poor service after sales”
Written on: 25/01/2019 by Abdullah467 (1 review written)
I had a set of windows and a door replaced. The windows are ok, a bit stiff to open and close, but they keep the warm in, the main problem I have is with the door, It cost over £1000 and the handle keeps rusting, I find it very strange that something designed to withstand and hold out rain, heat and cold is rusting? This simple doorknob builds up condensation and rusts from the inside. Previously Britelite replaced this, but only with yet another rusty fixing, they won't replace it with a… Read Full Review
Britelite Windows's Comment
Written on: 01/02/2019
Hi Abdullah. We are sorry to read that you continue to have a problem with your door handle. We certainly agree that you should not be getting rust on the inside!! We have been unable to find your details from the information given and apologise for our failure to call you back; if you would kindly contact customers services we will ensure that the handle and screw get upgraded to external quality for you.
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“Professional Installation”
Written on: 26/11/2018 by NewWindow (1 review written)
A good team who expertly carried out the new window installation and associated brickwork and plastering in a clean and tidy manner… Read Full Review
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“SPEEDY AND PROFESSIONAL”
Written on: 16/11/2018 by TrueBlue58 (1 review written)
Excellent,no complaints.Everything was done a lot quicker than I thought it would take and my door installations look very nice. Thank you !… Read Full Review
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“Excellent products & service”
Written on: 02/11/2018 by sjellis (1 review written)
Excellent service and quality products from the salesman to the installer. Already received compliments and recommended to my neighbours. At the date of writing this review, my neighbours have already ordered two replacement windows from Britelite. Property is noticeably warmer since windows have been fitted… Read Full Review
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“Lean-to installation”
Written on: 01/11/2018 by DpFletcher (1 review written)
We are very pleased with the installation as it was hard to find someone to do the lean-to, the guys worked very efficiently & got the job done in a day! Left everything clean & tidy. Definately recommend to friends!… Read Full Review
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“Simply brilliant!”
Written on: 31/10/2018 by FrancescaQLondon (1 review written)
Excellent service, fast, efficient and friendly, went over and above what was required. Beautiful roof! The sales consultant was friendly and helpful explaining everything clearly and answering all my questions. The fitters were just tremendous, so so kind and helpful and worked long hours to get the job done. The product is so beautiful and I still keep looking at it and admiring it! I now have a beautiful glass conservatory roof that self cleans and looks lovely in the day and night… Read Full Review
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Jossy01's Response to brianadams951's Review
Written on: 09/12/2019
Similar problem with my windows fitted 3 years ago. Rushed installation - crammed into 2 days instead of the 3 originally stated. Endless call outs over 7 months to deal with handles that were too stiff to open. Couldn't do anything about the dreadful fitting of bay window panes and botched job of trying to level them out.
Also have a strange film on windows which they cannot clean. 22/08/2019 they agreed to replace one pane that is leaded and has coloured glass. We are now in December and apart from putting in a 'holding pane' a few weeks after, no progress with this - unfulfilled appointments, unreturned phone calls etc. One person I spoke to said "this time we'll book your appointment as a definite go ahead" as if the previous one had just been arranged in case they, or I, had a spare morning or something!
The other annoying thing is their rate of staff turnover, so if one person is dealing with your query, they don't always follow through - I've been told more than once that delays were due to the person leaving the company