Britelite Windows Reviews - www.britelitewindows.co.uk
Britelite House, Bircholt Road, Maidstone, Kent, ME15 9XY
Description (provided by business)
Britelite was founded in 1970 by John Baxter and his business partner Arthur Clacy. One of Arthur’s favourite adages was ‘If we supply the best product at the keenest price, we are sure to succeed’ and this policy has stood Britelite in good stead for over 45 years. It’s a simple adage, but it helps us remember to focus on what’s important: supplying the finest products available at the most competitive price possible.
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“Excellent products & service”
Written on: 02/11/2018 by sjellis (2 reviews written)
Excellent service and quality products from the salesman to the installer. Already received compliments and recommended to my neighbours. At the date of writing this review, my neighbours have already ordered two replacement windows from Britelite. Property is noticeably warmer since windows have been fitted… Read Full Review
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“Excellent products & service”
Written on: 02/11/2018 by sjellis (2 reviews written)
Excellent service and quality products from the salesman to the installer. Already received compliments and recommended to my neighbours. At the date of writing this review, my neighbours have already ordered two replacement windows from Britelite. Property is noticeably warmer since windows have been fitted… Read Full Review
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“Lean-to installation”
Written on: 01/11/2018 by DpFletcher (1 review written)
We are very pleased with the installation as it was hard to find someone to do the lean-to, the guys worked very efficiently & got the job done in a day! Left everything clean & tidy. Definately recommend to friends!… Read Full Review
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“Simply brilliant!”
Written on: 31/10/2018 by FrancescaQLondon (1 review written)
Excellent service, fast, efficient and friendly, went over and above what was required. Beautiful roof! The sales consultant was friendly and helpful explaining everything clearly and answering all my questions. The fitters were just tremendous, so so kind and helpful and worked long hours to get the job done. The product is so beautiful and I still keep looking at it and admiring it! I now have a beautiful glass conservatory roof that self cleans and looks lovely in the day and night… Read Full Review
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“Trustworththy, Professional and Excellent Service”
Written on: 18/10/2018 by Prince159 (1 review written)
Very professional. Helpful. Went out of his way to make sure we were happy with everything. We are completely happy with our new patio doors and new front door. Would recommend the Britelite name… Read Full Review
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“Trouble free process”
Written on: 17/10/2018 by SanJan15 (1 review written)
Such a straight forward process from start to finish. Fast service, excellent and speedy installation - Very happy thank you… Read Full Review
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“Replacement front door”
Written on: 16/10/2018 by Yosef1952 (1 review written)
Very good Installation, excellent job done by the fitter all cleaned up on completion… Read Full Review
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“My BriteLite Conservatory”
Written on: 12/09/2018 by CADavey (1 review written)
The guys worked flat out each day, didn't stop. We are so pleased with the brick work. All our neighbours commented what nice guys they are. Would highly recommend them… Read Full Review
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“Good service”
Written on: 02/09/2018 by Kochbs179 (1 review written)
We had 6 windows and patio doors fitted on one of the hottest days of the summer. the two fitters arrived at 8am and worked non stop in all that heat until 7pm to finish the job. They cleaned up after themselves so very little mess when they had gone.very satisfied with the service we received . some of the handles are a bit stiff when you open the windows but hopefully this is because they are new and will open easier in time. Can’t fault the workmanship or the service… Read Full Review
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“Constant non resolved issues”
Written on: 28/08/2018 by BenHensby (1 review written)
Very poor after sales service with constant false promises and no action. Our by-folding doors are still not working after several return visits and promise to resolve. The latest conversation was with their Operations director making apologies and further promises. The date came and the date went with an excuse of the goods not being received. a week later and still no date. I WOULD NOT RECOMMEND THIS COMPANY which is a shame as the sales guy was, for a window company very, very good!… Read Full Review
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“Want to throw your hard-earned cash away?”
Written on: 20/08/2018 by Richardsxp210 (1 review written)
Want to throw your hard-earned cash away? Then Britelite is the company to call! They will convince you to go through a lot of inconvenience while they do the work - and even more so after when you chase them to fix their own work I called Britelite to resolve a leaking roof issue and was advised I needed a new fibreglass roof. A few months later when the rains started the leak was still present in the EXACTLY the same place. The warranty is not worth the paper its written on as Britelite… Read Full Review
By Britelite Windows
Written on: 17/10/2018
Hi Richardsxp210. We are certain that our new roof is not leaking. Unfortunately your neighbour’s flat roof which runs straight onto yours is in a state of utter disrepair. We have tried unsuccessfully to contact you directly to discuss the situation, so if you would please contact us directly we would be happy to explore a solution with you.
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“Good quality, good service”
Written on: 17/08/2018 by WrightsofMaidstone (1 review written)
Very efficient and speedily fitted on one of the hottest days of the year, excellent… Read Full Review
Parvezt's Response to WrightsofMaidstone's Review
Written on: 20/08/2018
Want to throw your hard-earned cash away? Then Britelite is the company to call! They will convince you to go through a lot of inconvenience while they do the work - and even more so after when you chase them to fix their own work
I called Britelite to resolve a leaking roof issue and was advised I needed a new fibreglass roof. A few months later when the rains started the leak was still present in the EXACTLY the same place. The warranty is not worth the paper its written on as Britelite passed the buck on to the neighbours saying they know the leak was coming from their roof - without even re-attending the property.
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“Very professional and efficient job”
Written on: 16/08/2018 by Wood-Tonbridge (1 review written)
Initially delayed by a day and then one fitter came and was only able to install two small windows and then gad to leave. Next day two fitters came and they worked solidly for 12 hours to get the job done on time.Can't praise them enough and would recommend additional payment for their hard work and dedication. Overall a good experience from the initial sale to the surveyor to the fitters. Manager went out of his way to replace a cracked window… Read Full Review
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“Professional Service”
Written on: 16/08/2018 by Pope1946 (1 review written)
When we ordered our new conservatory we were confident regarding the quality, however, we were very impressed at the professional way the men worked during construction. The first team despite light rain (the first for several weeks) continued to work with a positive attitude and retained their sense of humour. The installation of the conservatory was carried out during the hottest days of the year and once again the men continued to work in very testing conditions. We had nothing but… Read Full Review
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“lovely door but faulty lock.”
Written on: 12/07/2018 by Bruce362 (1 review written)
Shame as the door is lovely but the double lock had been faulty since I got it and was told it would settle but it didn't but more annoying is a 3 (would have been 4 but I kicked up) week wait for a fix! No double lock means security compromise and no insurance pay out if burgled, they did not seem bothered so I am now waiting and will see if anything happens in the meantime!… Read Full Review
By Britelite Windows
Written on: 13/07/2018
We were sorry to learn that the door lock on your new Britelite door is not functioning fully. We assure you that we are bothered by any fault and a breakdown that stops your door locking properly is certainly given a high priority. We have brought the date forward as you state but were unable to agree an even earlier time that was convenient to you. Please accept our apologies for the fault, we will ensure that this is resolved on the appointed date.
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“First class service”
Written on: 25/06/2018 by footscray (1 review written)
This was our fifth time using Britelite. Every occasion, over a number of years, they have been clean, tidy, very efficient, punctual and friendly. The quality of the installations is superb. Would not hesitate to recommend or to use them again. … Read Full Review
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“Quick, polite, efficient”
Written on: 19/06/2018
When I called to initially ask about an installation, the receptionist checked and got me the same agent as the last time I had used the company. The survey was quick and efficient. The installer arrived promptly, was very polite and did his job quickly and well. Overall, a thoroughly professional job… Read Full Review
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“Britelite Clean and Efficient”
Written on: 18/06/2018 by Valerie42 (1 review written)
The company dealt with my order very quickly and efficiently,i liked the wide range of styles available and the modern look of the products. The company keep me informed on the progress of the window making and when the installation would be,they arranged a time that was suitable for me and they arrived when they said they were going to be at my home. The installer was fast,efficient,clean and friendly. he was very helpful and explained the operation of the doors i had fitted. … Read Full Review
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“Clean and Efficient workmanship”
Written on: 08/06/2018 by sdLyon237 (1 review written)
Initial planning and suggestions for replacing old Georgian Wired glass roof with double glazed units was good and helpful. Workman arrived on time and date given, work was carried out in a clean and efficient manner - good crew… Read Full Review
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“Fabulous Job”
Written on: 31/05/2018 by Franphleb (1 review written)
The whole experience from the initial visit, presentation and quote was excellent. The two guys I dealt with make an excellent team, on time, polite, professional and tidy. Thankyou Guys.I am very impressed with your work.Two days, amazing, I shall definitely recommend Britelite… Read Full Review
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By Britelite Windows
Written on: 17/10/2018
Hi Mr Hensby. I am so sorry to hear of your dissatisfaction with the delay in completing your new bi fold door installation. I understand that the doors are now working correctly and should like to offer my sincerest apologies for the number of visits that were needed to get the door in full working order for you. Of course there is no excuse for failing to keep you updated on progress and we have now reviewed our procedures to improve future communications.