M And M Direct Reviews - www.mandmdirect.com

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★★☆☆☆
2.4 / 5
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Latest Reviews

★★★★☆

“cheap price”

Written on: 21/05/2021 by kesi-man (7 reviews written)

some good quality clothes for cheap price. Takes some time for delivery otherwise all good… Read Full Review

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★☆☆☆☆

“Totally Wrong Item Sent.”

Written on: 15/04/2021 by AJones9704 (1 review written)

Unfortunately there is no option for zero stars! I ordered a pair of shoes, paid express delivery as I needed them urgently. They delivered me a fleece instead. Nightmare trying to communicate with them, didn't appear to want to take any responsibility for their error. I used online shopping and courier delivery for a reason but apparently until I return the item wrongly despatched they wont process a refund or post the correct item. I don't have access to a printer to print a return label… Read Full Review

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★★★★★

“All good.”

Written on: 18/01/2021 by AlbertoSerra (1 review written)

honestly when i saw the bad comments i didn't want to buy from this site. Then the low prices pushed me to do it. My experience at MandM is fantastic, everything arrived quickly, low prices and the Customer service replied to my emails after only 2 hours. All very smoot, I can't believe… Read Full Review

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★★☆☆☆

“They have my money due to their error! ”

Written on: 24/09/2020

Sent a faulty item and then a completely unsuitable replacement (which they KNEW was unsuitable). I can't go to the hermes drop off place AGAIN and they are refusing to refund until they have the unsuitable item back. I've told them that they are welcome to pick it up but no, they need me to rectify their error AGAIN. They're happy to take your money, but they won't take responsibility for their mistakes… Read Full Review

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★☆☆☆☆

“Avoid M & M Direct!!!”

Written on: 19/10/2018 by Cathrinemandmhater (1 review written)

Worst company I've dealt with!! 80% of my order was unavailable, a fact I only discovered when I chased up my order. No full details give even though there were numerous emails back and forth. One operator told me the website was unreliable but they still took my order and payment. Especially annoying as one item was for a birthday present and I now have no time to arrange a replacement. Awful company, don't shop there!!… Read Full Review

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★★★★★

“great earrings”

Written on: 16/09/2018 by royston44 (1 review written)

ordered 2 pairs of earrings they were deliverd quick very pleasd with both pairs better than i expected… Read Full Review

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★☆☆☆☆

“B stock or damaged items ”

Written on: 17/12/2017

I bought a pair of lacoste trainers and I kid you not I wore them for two or three hours and they literally fell apart the seems on the trainers were glued and came apart after a hour or so of wearing them. I contacted customer service they told me it could take up three weeks to return them and get them back. So I didn’t bother I super glued them.ive been buying stuff from mnm for years and every now and then the item is damaged or mid coloured they say it’s end of line stock I beg to… Read Full Review

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★★★★★

“Exceptional service and quality product”

Written on: 11/12/2017 by AinsleyCarpenter375 (1 review written)

Superb service and excellent product. Would recommend to anyone… Read Full Review

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★☆☆☆☆

“Delivery Problems”

Written on: 06/12/2017 by paulwarden (2 reviews written)

I sent for some shoes for a present, I received an e-mail informing me that Hermes would be delivering later on that day. I then checked on the tracking to be informed they had been delivered to my house five minutes earlier, it said they were delivered in my locked porch! But the door was locked and no shoes were there. I contacted m and m direct who said we have checked with Hermes and they were delivered and advised me to check again my porch. Because they weren't delivered I have to either… Read Full Review

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★☆☆☆☆

“returns ”

Written on: 03/08/2017 by allwaysright (1 review written)

shocking customer service whenever you send a return for a different size they allways say out of stock and make a refund afte a week or so , but when you go on their website to look and low and behold they have the required size but you have to pay again postage costs… Read Full Review

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★☆☆☆☆

“Absolute let down in customer care!!”

Written on: 28/07/2017 by Todd3 (1 review written)

So ordered trainers, paid for express delivery and they arrived promptly. However in a shocking state and when called the first customer care agent asked me to send a pic??? What??? Passed on to another agent who didn't know what time of day it was, finally after asking for a manager was passed on to someone "pretending" to be the part, she was abrupt, spoke over me on every opportunity and have never been so patronised in my life!!! Shocking customer care!!… Read Full Review

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★★★★★

“Amazing bargains. great delivery time, great products.”

Written on: 14/07/2017 by LeeCambell (1 review written)

The prices are amazing. The merchandise is great. Website is easy to use to get to what you want. Fast delivery. Great communication to say when to expect delivery. A fantastic service all round. I have always been wary of buying stuff online from sites I haven't heard of before but there was no problems here. Lots of choice. I got JEans I love that normally cost over fifty quid for fourteen pounds! £14!!!! Thats cheaper than second hand ones on ebay. If you weren't sure then jump on to… Read Full Review

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★☆☆☆☆

“Never Again ”

Written on: 17/06/2017 by uuClancy410 (1 review written)

Will not use again. Returns using hermes stores is a joke. I live in a city. But was supposed to travel a 55 mile round trip to a village to return.. didn't paid via royal mail. Had been a loyal customer. Will never use again… Read Full Review

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★☆☆☆☆

“Poor quality returns costs”

Written on: 07/06/2017 by Grandad678 (1 review written)

Customers should be aware that buying cheap poor quality goods could cost you a lot of money to return as you are not covered for poor quality But how can you tell poor quality from a photo and article information given.Not possible… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 22/05/2017 by KristopherKenny (1 review written)

AVOID. Ordered a product twice from them only to discover that the item was out of stock even though they took the payment. Their stock control is not in real-time so no guarantee that they even have what you are about to purchase… Read Full Review

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★☆☆☆☆

“Bad bad bad go elsewhere ”

Written on: 14/04/2017 by 390Dickson (1 review written)

Just don't use this company as they use hermes courier who are all bad. You will never get your order or your money back. Absolute joke company with repulsive customer care. You have been warned… Read Full Review

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★☆☆☆☆

“RUBBISH!!”

Written on: 25/01/2017 by Lawrence216 (1 review written)

RUBBISH!!! sorry in one word, the staff don't have a clue and are RUDE!! I contacted them via facebook and they were simply shocking was if i was talking to a 6 year old.Kept asking me the same question OVER AND OVER AND OVER. Hassle to return anything AND I PAID FOR THE PRIVILEGE!! most other clothes retailer have free returns. Is in no way worth the agro it as their prices are not cheap really. Take ages also to issue refunds WILL NEVER BUY FROM AGAIN… Read Full Review

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★★★☆☆

“Good but delivery not”

Written on: 02/01/2017

I received my parcel which I was really happy with. It came in the time it said it would which was 5-7 working days & it took 5 days. However the delivery company which are hermes is another story. I got an email this morning to say my parcel had been delivered securely however on arraving home my parcel had been left in full view outside where one could of taken it… Read Full Review

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★☆☆☆☆

“Poor quality knitwear top”

Written on: 13/12/2016 by Amelie16 (1 review written)

I ordered a basic knitwear top from M&M for everyday use, my expectations were not high but yet I was bitterly disappointed. The quality of the knitting/knitwear is awful, loose and easily breakable. Furthermore, the top is completely shapeless. It looks cheap and got even worse even worse after the first (hand) wash. I would never recommend to this company or their products to anyone. Customer service was useless and I was just left with a top that I can't use… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 20/10/2016 by Wagner216 (1 review written)

Avoid ordering from this website if you want anything delivering quickly, ordered items for a wedding by express delivery what a joke !! Items not received although they have said they have been, now have to wait for a trace to be placed on the items.. no regards to the customer no apology, horrendous reviews online for the delivery company they use maybe they should re think but they didn't seemed surprised or in fact bothered in the slightest !! Whatever happened to good customer service ???… Read Full Review

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