M And M Direct Reviews - www.mandmdirect.com

Click here if this is your business
★★☆☆☆
2.4 / 5
34% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
M And M Direct - www.mandmdirect.com - Ask a question now

Media Gallery for M And M Direct - www.mandmdirect.com

M And M Direct - www.mandmdirect.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“B stock or damaged items ”

Written on: 17/12/2017

I bought a pair of lacoste trainers and I kid you not I wore them for two or three hours and they literally fell apart the seems on the trainers were glued and came apart after a hour or so of wearing them. I contacted customer service they told me it could take up three weeks to return them and get them back. So I didn’t bother I super glued them.ive been buying stuff from mnm for years and every now and then the item is damaged or mid coloured they say it’s end of line stock I beg to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Exceptional service and quality product”

Written on: 11/12/2017 by AinsleyCarpenter375 (1 review written)

Superb service and excellent product. Would recommend to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Delivery Problems”

Written on: 06/12/2017 by paulwarden (2 reviews written)

I sent for some shoes for a present, I received an e-mail informing me that Hermes would be delivering later on that day. I then checked on the tracking to be informed they had been delivered to my house five minutes earlier, it said they were delivered in my locked porch! But the door was locked and no shoes were there. I contacted m and m direct who said we have checked with Hermes and they were delivered and advised me to check again my porch. Because they weren't delivered I have to either… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“returns ”

Written on: 03/08/2017 by allwaysright (1 review written)

shocking customer service whenever you send a return for a different size they allways say out of stock and make a refund afte a week or so , but when you go on their website to look and low and behold they have the required size but you have to pay again postage costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Absolute let down in customer care!!”

Written on: 28/07/2017 by Todd3 (1 review written)

So ordered trainers, paid for express delivery and they arrived promptly. However in a shocking state and when called the first customer care agent asked me to send a pic??? What??? Passed on to another agent who didn't know what time of day it was, finally after asking for a manager was passed on to someone "pretending" to be the part, she was abrupt, spoke over me on every opportunity and have never been so patronised in my life!!! Shocking customer care!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Amazing bargains. great delivery time, great products.”

Written on: 14/07/2017 by LeeCambell (1 review written)

The prices are amazing. The merchandise is great. Website is easy to use to get to what you want. Fast delivery. Great communication to say when to expect delivery. A fantastic service all round. I have always been wary of buying stuff online from sites I haven't heard of before but there was no problems here. Lots of choice. I got JEans I love that normally cost over fifty quid for fourteen pounds! £14!!!! Thats cheaper than second hand ones on ebay. If you weren't sure then jump on to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★☆☆☆☆

“Never Again ”

Written on: 17/06/2017 by uuClancy410 (1 review written)

Will not use again. Returns using hermes stores is a joke. I live in a city. But was supposed to travel a 55 mile round trip to a village to return.. didn't paid via royal mail. Had been a loyal customer. Will never use again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor quality returns costs”

Written on: 07/06/2017 by Grandad678 (1 review written)

Customers should be aware that buying cheap poor quality goods could cost you a lot of money to return as you are not covered for poor quality But how can you tell poor quality from a photo and article information given.Not possible… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID”

Written on: 22/05/2017 by KristopherKenny (1 review written)

AVOID. Ordered a product twice from them only to discover that the item was out of stock even though they took the payment. Their stock control is not in real-time so no guarantee that they even have what you are about to purchase… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bad bad bad go elsewhere ”

Written on: 14/04/2017 by 390Dickson (1 review written)

Just don't use this company as they use hermes courier who are all bad. You will never get your order or your money back. Absolute joke company with repulsive customer care. You have been warned… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“RUBBISH!!”

Written on: 25/01/2017 by Lawrence216 (1 review written)

RUBBISH!!! sorry in one word, the staff don't have a clue and are RUDE!! I contacted them via facebook and they were simply shocking was if i was talking to a 6 year old.Kept asking me the same question OVER AND OVER AND OVER. Hassle to return anything AND I PAID FOR THE PRIVILEGE!! most other clothes retailer have free returns. Is in no way worth the agro it as their prices are not cheap really. Take ages also to issue refunds WILL NEVER BUY FROM AGAIN… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“Good but delivery not”

Written on: 02/01/2017

I received my parcel which I was really happy with. It came in the time it said it would which was 5-7 working days & it took 5 days. However the delivery company which are hermes is another story. I got an email this morning to say my parcel had been delivered securely however on arraving home my parcel had been left in full view outside where one could of taken it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor quality knitwear top”

Written on: 13/12/2016 by Amelie16 (1 review written)

I ordered a basic knitwear top from M&M for everyday use, my expectations were not high but yet I was bitterly disappointed. The quality of the knitting/knitwear is awful, loose and easily breakable. Furthermore, the top is completely shapeless. It looks cheap and got even worse even worse after the first (hand) wash. I would never recommend to this company or their products to anyone. Customer service was useless and I was just left with a top that I can't use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid”

Written on: 20/10/2016 by Wagner216 (1 review written)

Avoid ordering from this website if you want anything delivering quickly, ordered items for a wedding by express delivery what a joke !! Items not received although they have said they have been, now have to wait for a trace to be placed on the items.. no regards to the customer no apology, horrendous reviews online for the delivery company they use maybe they should re think but they didn't seemed surprised or in fact bothered in the slightest !! Whatever happened to good customer service ???… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“wrong thing delivered”

Written on: 10/07/2016 by Carolyn125 (1 review written)

i had to go out of my way to rectify there mistake. terrible customer service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst customer service ever”

Written on: 11/05/2016 by Hounslow80 (1 review written)

I ordered a pair of jeans and a t-shirt for my husbands birthday however neither fitted. I therefore ordered different sizes of the items along with a returns label. Unfortunately the jeans didn't fit again, I pacakaged the items up and sent them back. I have since received a refund for the items I ordered second time around however the items I originally ordered have simply been sent back to me as this has now gone over 28 days, even though you can still order these items online! After… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“excellent”

Written on: 17/04/2016 by Dickinson409 (1 review written)

Order from here a few times and never had any problems always fast delivery and good products. Recently ordered a pair of jogging bottoms that are lovely apart from having a big logo stitched in the back of them which is a little uncomfortable, but other than that good company would recommend to friends and family… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“LIARS”

Written on: 11/01/2016 by noguz (1 review written)

ordered 2 items.had messages saying processed and dispatched.then another message telling item out of stock n money will be refunded.shows you NO GARANTEE that you get what you ordered and paid for it.stay away !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Great products at great prices!”

Written on: 02/12/2015

So glad I have found this site, it has saved me a fortune in branded clothes and shoes for my family (and myself!). My delivery came quickly, I haven't returned anything so can't comment on that. I can't wait to buy more from them....overall 5* experience… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“very disappointed”

Written on: 15/11/2015 by clarelpatel (1 review written)

I recently purchased a onsie for my 11 year old son. When opened I discovered it was huge!! I tried it on and it fitted myself, adult size 10. When I looked back at the reviews for this product, every single one stated how massive this product was and many stated it should be resized appropriately. M&m should take note of customers reviews and the amount of returns for a product and act accordingly. I now have to waste money on returning an item that through no fault of my own was wrongly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview