Sentinel Car Park

Easy to book

Simple drop off and transfer to airport

Return bus waiting,after long flight was hoping for a quick key pick up I was in my car and away in 5 mins

Superb no nonsence 5 star service

So well organised, friendly, just so good. First time I have used Sentinel but I'm hooked now will certainly use again.

It makes a change to find a company like Sentinal that deserves 5 Stars.

In / Out no fuss, all under control. Thank you

I'll start by saying that I have used Sentinel a couple of times in the past and have found the service to be very good. With that being said I always believe that the true test of a companies customer service happens whens things don't go according to plan and in this instance my experience has been very poor.

I collected my car keys on Sunday and was directed to the end of row 11. Whilst walking down the row, passing all the other vehicles parked neatly in the allocated bays I noticed that my car was not in an allocated parking spot and was parking alone against the perimeter fence on the exit road. This instantly raised my suspicions and rightly so, a quick inspection of the vehicle found extensive kerbing damage to my front alloy wheel and the driver had clearly parked the car tight to the back fence in the hope that I wouldn't notice the damage. Note that the booking T&C's clearly state that any damage must be reported before you leave the car park so be sure to do a thorough check.

Back at the front desk I was met by site manager who quickly grabbed his camera and we headed back out to the car. On the way over he explained that all vehicles are pictured on arrival which I found quite impressive and assumed would make the following process very simple. I directed him to the damaged wheel and he took several pictures, he also took pictures of the rear wheel which had existing kerb damage but I wanted to check the imagery to make sure no further damage had occurred due to the extent of the kerbing to the front wheel.

Back at the front desk he brought up the pictures which are actually just stills of the CCTV images of you driving your vehicle in to the car park at the barrier. These stills are obviously not taken at close range and would unlikely ever detail any acute damage.

The first image was of the rear wheel with the site manager being very quick to point out the existing kerbing damage which i explained that I already knew about but wanted to check for any new damage. I couldn't see anything obvious and agreed that the damage was all pre-existing so we moved on to the image of the offending front wheel ... this is where the tone changed. The image clearly showed no obvious damage however I was met with an accusation that because my rear wheel was already damaged, my front wheel must also have already been damaged .... very unprofessional. I insisted that the damage had occurred during Sentinels possession and also that the damage could not be seen on the CCTV image upon arrival. At this point he advised me that he would need to view the actual CCTV footage and disappeared to the back office. Why this couldn't be viewed on the screen we were already using I am unsure but at this point the process was becoming even more evasive.

Upon return I was told that the CCTV footage was inconclusive and that the situation would need to be escalated to the owner who wasn't available at that very time. I left my e-mail address and mobile telephone number and requested a copy of the pictures and CCTV footage be e-mailed to me. He assured me that I would be contacted within 1-2 days and feeling less that satisfied with how the whole situation has been handled, i left. It's now 3 days later and I have received zero phone calls or e-mails from Sentinel leaving me now contemplating my next course of action.

My advice to anyone thinking of using Sentinel would be to consider the additional cost of using a more premium onsite parking service and weigh that up against the thought of returning from a relaxing holiday to be met with a situation such as this.

No waiting about at all at Leeds Bradford. Got my keys back super quick and this was after our flight got re routed and we were late back. Absolutely use every time. Have just seen they service, mot or valet car if you need it adding on too.

We have used Sentinel previously, excellent service, well organised, professional, easy smooth process with good transfers to the airport

2 ladies travelling the drivers very helpful in lifting our cases on and off the bus with a smile on their faces

Highly recommend Sentinel

I have used your car park quite a few times .but this last time 14 may till 24 may this year. and have to say I was disappointed on my return. I don't know where you parked my car but it was covered in what looked like chicken feathers and droppings had to wash it down as soon has I got home. not the service I have come to expect from you. disappointed.

Having researched options for parking at the airport I decided to book with Sentinel as they were cheaper than the LBA car parks. Having not used them before I was slightly apprehensive but found the whole service to be very efficient. Instructions were given for the whole process of arriving at Sentinel, dropping your keys in to reception, being transferred to the airport by bus, and the return journey back to picking up the car - all went very smoothly and quickly. We returned after a very cold spell and the guy kindly jump started my car on my return. Excellent service which I will definitely use in the future.

I have used Sentinel on four previous occasions so was more than happy to book for my latest holiday on 18 September.

Due to illness I am unable to travel and after contacting Sentinel I was dealt with in an extremely professional manner by the person I dealt with the Managing Director.He quickly arranged for a full refund and I am now in a position to rebook for my rearranged holiday next year. I have only ever received first class service from this company and my latest experience only builds on my confidence in using them for years to come.