Harveys, Middleton Reviews

★★★☆☆
3.4 / 5
62% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★★★★★

“Delighted with purchase”

Written on: 02/07/2016 by lesterry (1 review written)

Have used Harveys for many years and once again I am delighted with my purchase. My husband and I visited the store to purchase an eternity ring to celebrate my birthday. Excellent service throughout our visit and we decided on a beautiful design which was to be handmade. We were kept updated with the progress of the ring whilst it was being made. Many thanks to the 'backroom' staff who made the ring, exceptional quality and I am so happy to be wearing a fabulous piece of jewellery. Thanks to… Read Full Review

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★★★★★

“Great advice”

Written on: 16/05/2016 by 53Merritt (1 review written)

Visited this shop about 2 weeks ago for the first time as we were just browsing for our wedding rings. Was approached by a young girl who showed us some wedding rings and didn't feel pushy as most other shops we entered felt at ease and was impressed with the level of knowledge. To put a long story short we were very impressed and bought two wedding rings and are very happy with them. Very polite young girl and felt very welcome. Thank u everyone at Harvey's!… Read Full Review

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★★★★★

“necklace and bracelet”

Written on: 15/05/2016 by 455Berry (1 review written)

went into harveys after having necklace bracelet stolen harvey remembered me after 15 years the service i received was brilliant the manageress could not be more helpful as was harvey they made me a new bracelet and necklace such good people many thanks again… Read Full Review

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★☆☆☆☆

“Absolutely awful jewellers!”

Written on: 20/01/2016 by Ezekielw51 (1 review written)

Bought a diamond ring, diamonds have fallen out on three occasions, after a repair and remake I am still being refused a refund. Terrible customer service and terrible attitude. Quick enough to take money but beware if you want a refund because you will not get one! Have reported to trading standards who have told me I am well within my rights to demand a refund, yet Harvey's the jewellers do not seem to think they have to give me one after selling me faulty goods!… Read Full Review

Harveysthejewellers01's Comment

Written on: 25/01/2016

Dear Marriam, After speaking to you on Monday 18th I am slightly surprised and upset with the content of your review. As a company of 29 years standing we have an exellent repuation across the North West for our high standards of customer service. To be honest, we have very few problems with our goods and when problems do occur our proceedures are monitoured by the National Association of Goldsmiths, which we are proud members of. As I explained to you in the shop your assertion that the goods are faulty can only be verifed by an independent qualified goldsmith. This offer was made to you and for some reason you refused to except this fair and resonable conclusion to the problem. With the greatest respect you are not qualifed to assert the goods you have purchased are faulty. If however, a independent qualifed goldsmith asserts the golds are faulty at that point we will owe you an apology and of course you are legally entitled to a refund. If however, the ring has been accidentally damaged this of course is not a fault of maufacture. You have written to the company and I would appreciate you await our response before you state anymore UNPROVEN claims.

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★☆☆☆☆

“Ring Resized”

Written on: 12/11/2015 by MsGrimshaw (1 review written)

Took my engagement ring to be resized (Up 2 Sizes) to P (Note came back that it was badly worn, I asked for an estimate to restore ring to a good condition or any necessary work as they suggested. I asked for a phone call before doing anything, I received the phone call with the estimate I then asked how much was the ring worth he said between £2300.00 to £2800.00 so I said I would go ahead with the work. four weeks later after me chasing it up. I said before I pick it up I would like a… Read Full Review

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★★★★★

“Lovely staff”

Written on: 16/07/2015 by KATEWALTON86 (1 review written)

Only went into this shop for a battery for my watch as I was passing. I took it to TAG and was quoted £70 for a battery and seal!!! Went into the shop and had the same job done for 25 took a week and the young lady who served me was very friendly and helpful. Would recommend to all my friends and family. I am looking to buy a gift for my partner soon an will defiantly be coming into this shop more in the future!… Read Full Review

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★★★★★

“Very happy with service and my ring!”

Written on: 24/06/2015 by Katie1986x (1 review written)

I came into the shop to have a browse as I have been on the look out for an engagement ring for a while, me and my partner spotted a ring we adored and the lady showed it to us and helped us understand what we were buying, she was very friendly and relaxed us both. I am over the moon with my ring and had been shopping around for a while and very pleased I settled with Harvey's! Thank you for the great service and beautiful ring. I will defiantly be back for my wedding ring !… Read Full Review

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★★★★★

“Wouldnt go anywhere else”

Written on: 25/03/2015 by Dse111 (1 review written)

Great shop. Wife had her engagement ring redesigned and was very happy with it. Not a problem with it to this day, was giving great advice and have shopped here for years. Great jewellers, quality products and lovely staff. Would defiantly recommend to people. Aftetcare offers free of charge cleaning and checking of jewellery which is much appreciated!… Read Full Review

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★★★★★

“The best yet”

Written on: 24/03/2015 by TaniyahLindsey (1 review written)

We were overwhelmed with a friendly hospitality shown, who spent I'm sure a lot more time discussing the pros and cons of the benefits of the rings we were buying. I would highly recommend Harvey's the jewellers to any of my friends and colleagues. P.s great after service i'e cleaning of the rings… Read Full Review

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★★★★★

“brilliant service”

Written on: 24/03/2015 by SteS04 (1 review written)

I bought my wives engagement ring five years ago and also hers and my own wedding rings three years ago. We have them cleaned and polished free of charge on a regular bases. The last time I took them in I had them re rhodium plated at a very special price and we are delighted they look just like new again. The staff are very friendly and very helpful. I would not go to any other jewellers… Read Full Review

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★☆☆☆☆

“SHOCKING QUALITY JEWELLERY ”

Written on: 23/03/2015 by Deanstacey (1 review written)

We bought our engagement ring from harveys. It was sold to us as a beautiful one of a kind. We had it moulded to fit round my wifes wedding band which we also bought from harveys. Ever since we had nothing but problems with it stones came loose in the setting on numerous occasions and we even lost one at one point so we took it back and was basically told it was how it was being worn.my wife sits at a computer for her work and doesn't train or workout or do any gardening in her rings. Which… Read Full Review

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★★★★★

“Great shop ”

Written on: 01/03/2015 by TatumAtkinson (1 review written)

Bought my partner some lovely stuff from this shop, good products and great staff:)!… Read Full Review

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★★★★☆

“Lovely staff”

Written on: 17/02/2015 by Merritt38 (1 review written)

Great shop staff r a credit to the shop and give great advice. Very good customer service. Left happy !!! :)))))… Read Full Review

Harveysthejewellers's Comment

Written on: 23/02/2015

I really appreciate your comments. I take a lot of pride in my business & as you have experienced my colleagues have the same passion as I do.

I hope you enjoy wearing your Nomination bracelet.

Thank you again,

Harvey Morgan
Founder & Managing Director

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★★★★★

“Amazing customer service! ”

Written on: 11/02/2015 by Kenneth347 (1 review written)

I went to this store for the first time the other day to purchase my wife a Valentine's gift, the assistant sat down with me and spent a lot of time running around looking for things that I wanted and advising me, great aftercare service free lifetime cleaning and checking jewellery is in good condition and free gift wrapping! Staff are very polite and professional and knowledgable! Great shop… Read Full Review

Harveysthejewellers's Comment

Written on: 16/02/2015

Thank you for your kind words. In the 28 years we have traded in Middleton we have always prided ourselves on offering a genuine high level of customer service.

Once again, Thank you for your comments and I hope your good lady enjoys wearing her gift.

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★☆☆☆☆

“Appalling customer service”

Written on: 17/07/2014 by lxHarrison41 (1 review written)

I have been a loyal customer, shopping here for almost 20 years and I've spent thousands of pounds in this shop. The sales pitches are compelling and you feel as if you are buying quality, manufactured and designed by professionals. However, when it breaks within a very short space of time, you expect to have the faulty item corrected free of charge as it is not fit for purpose. This was my expectation when I took my diamond wedding in for repair for the 3rd time due to diamonds falling out… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 06/06/2014

We ordered a bracelet at the beginning of November 2013 and told the assistants it was for me for Christmas. We paid our deposit and were told it would be fine. It is now the beginning of June and I still don't have my Christmas present. All information received is down to me chasing and not being kept up to date by the store as promised. I last chased the item a week before Valentine's Day and was told by an assistant that the bracelet was being made and would be in store in time for… Read Full Review

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★☆☆☆☆

“Find a alternative jeweller.”

Written on: 03/05/2014 by hazelmurphy (2 reviews written)

I have had the misfortune to have a watch altered at this jewellers. They sized the watch strap and sent it for alteration but when I collected it the size was not right. The assistant , whose attitude was a disgrace suggested that I had lost weight ! Unfortunately not the case. As a "gesture of good will" they corrected the strap size. The cost for the alteration was £37.50 ,not cheap. I would not use this jeweller again for ANYTHING… Read Full Review

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★☆☆☆☆

“Disgusting customer service”

Written on: 15/10/2013

Owner is smarmy and overly nice to customers when selling you jewellery any problems after he has sold the jewellery and he does not want to know. After sales service is awful would not recommend anyone buy jewellery from this shop… Read Full Review

Hazelmurphy's Comment

Written on: 03/05/2014

Add to that the most condescending assistant and you have the perfect package!

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★☆☆☆☆

“shocking”

Written on: 05/03/2012

awful place- rip you off- promise you things and do not carry them through!1st occasion I took my ring to be resized (ring previously bought from there) I paid extra for more gold to be put into the ring as it was being made bigger- picked my ring up and the band was very thin- they hadnt added the extra gold! even though I had paid extra for this!!So as you would expect I was not happy and they sent my ring off again to add the extra white gold...My ring returned and i went to pick it up from… Read Full Review

Kaza245's Comment

Written on: 15/05/2012

I completely agree with this review, my experience is almost identical to this jewellers

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★★★★★

“Bought an engagement ring in the USA which was an odd...”

Written on: 23/01/2008 by Sergeant (1 review written)

Bought an engagement ring in the USA which was an odd shape (cluster of diamonds on an eliptical base which was of differing proportions). Took it to Harveys and he made the wedding ring. Not only did it match the shape, but it also 'locks' into the engagement ring when the correct sides are lined up. He also made my Gents wedding ring which is so smoothly finished it is hard to feel I am wearing it. We now go there for all our jewellery requirements… Read Full Review

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