Stroll-on Baby Reviews - www.stroll-on.co.uk

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★★★☆☆
2.9 / 5
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Latest Reviews

★★★★★

“A wonderful experience visiting the store - great...”

Written on: 15/08/2020 by Carly-Jade (1 review written)

My husband and I visited Stroll-on-Baby in Plymouth this morning, with my parents. We had undertaken some research online prior to our visit but were very keen to see the products 'in person' as this can be quite different from looking at photos/videos online. During our visit we were asked a few simple questions about what we would like to focus on (prams/travel systems/cots, etc) and their use (e.g.pram for off-road walking, urban trips, etc) and the assistant was able to guide us to a few… Read Full Review

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★☆☆☆☆

“No customer service ”

Written on: 24/07/2018 by Saige261 (1 review written)

We bought a buggy from here in order to get customer service. It was more expensive than online but we hoped that meant we’d get customer service in return. Instead when we returned with our buggy after one month as the hood had warped we were accused of putting something on the hood, then they changed their reasons to the way we’d put it in the car when we said, “who would put something on the hood to risk it falling onto the baby”. We’ve asked about the reliability of the buggy… Read Full Review

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★★★★★

“Fantastic friendly staff so helpful”

Written on: 06/03/2018 by 496McCain (1 review written)

Went into store today and the ladies in store were great. We have twins on the way and had no idea where to start. They guided myself and my husband through, it was no trouble at all for them to help us. We were in the store a long time. Even with store being busy made us feel so welcome. We even had the option to Do a payment plan,can't wait to pick up our pushchair ready for our twins. We have 1 less thing to think of now… Read Full Review

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★☆☆☆☆

“Rude and not interested”

Written on: 14/01/2016 by TuckerMedina336 (1 review written)

Went to buy some baby items for my expected baby. Lady in shop not interested and I seemed to be in the way of her day. Pointed out a few items ~depends on what you want dont it~ was all she said. Not informative on showing the items - wanted to see some cots for sizing and moses baskets but nah, not interested. Stroll on baby down the road with you… Read Full Review

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★☆☆☆☆

“Staff rude with strange attitude problems”

Written on: 02/01/2016 by Shafferyu1972 (1 review written)

The staff are awful , I can't put my finger on it . It's like they don't actually want anyone in the shop buying anything . We were going to buy an expensive pram from them but I've got a bad feeling about this shop and I'm glad I checked the reviews. We will be buying it from an online store… Read Full Review

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★☆☆☆☆

“NOT CHILD FRIENDLY AND very rude!!”

Written on: 11/12/2015 by Gunnerf335 (1 review written)

Disgusting customer service, even felt uncomfortable being there, had the attitude as if I was asking them a favour. I've spent over 1000 pound in that store aswell, don't know why I ever went back as they were just as rude the first time, except at that time I think the managers daughter was working in there and she was nice, a million time nicer then the sour face old bags that are usually there. Wouldn't recomend at all. Wouldn't swap a damaged pram of my friends neither, the same day that… Read Full Review

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★★★★★

“Great Pram Shop”

Written on: 26/06/2015 by ArabellaDaly (1 review written)

Lots of selection, helpful staff and free payment plans… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 18/05/2015 by Romanj359 (1 review written)

Ridiculously bad customer service....how this place has won an award for this stuff is completely beyond me!… Read Full Review

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★☆☆☆☆

“Really poor customer service & bad attitude”

Written on: 17/10/2014 by O'Connelles136 (1 review written)

i shopped around for a pushchair that i needed same day, i found one local but it was much more expensive than mothercare & babys R us but these people had it in stock, i went online to buy it and it was £300 (£50 more than both mothercare and Babys R Us) but i needed it, i bought it online so i could go and collect it but it put a charge on for postage and packing?? i phoned the rudest woman in the world at the Plymouth store and she said 'WELL ITS £320 IN STORE SO U GOT A BARGAIN' i told… Read Full Review

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Redbeetle's Comment

Written on: 18/10/2014

If its the manager you spoke to , she is really rude.She had my honest review removed from this page. Made myself and pregnant daughter (at the time) cry . Totally rude and unhelpful

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★☆☆☆☆

“Exchange Policy”

Written on: 06/10/2014 by leerobertellis (1 review written)

I was given 2 x twin pram sets as a gift for our new born twins who spent 3 weeks in ICU. We received two sets so wanted to return one. The store refused to exchange with no negotiations due to their 7 day exchange policy. These gifts were never used, never opened and kept in a clean house free from pets and smoke. The bags are sealed so they are in perfect shop condition. 

My advice - Shop online, you get a better exchange policy and better customer service. Stay clear of this shop, do not
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Redbeetle's Response to leerobertellis's Review

Written on: 18/10/2014

Absolutely agree with you , so unhelpful and rude

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Redbeetle's Response to leerobertellis's Review

Written on: 18/10/2014

Absolutely agree with you , so unhelpful and rude

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★★★★★

“Excellent Service”

Written on: 21/04/2014 by jazzmolly (1 review written)

It's not very often you find excellent customer service and we are all very quick to moan we we have'nt recieved this. Which is why I wanted to give this company the thumb's up for friendly helpful staff and the product was just unbelievable. There was so much to choose from but they went through everything we us and we were abble to make an informed decision from there masses of product. Nothing was too much trouble and they really made us feel special being new to be parents and not having a… Read Full Review

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★★★★★

“Massive pram shop”

Written on: 11/11/2013

Fantastic shop. I found the staff very helpful… Read Full Review

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★★★★★

“Fantastic package. Very impressed”

Written on: 16/09/2013

Just bought a Pram and fantastic package. Very impressed with the service. The sales assistant from Newton Abbott was very helpful and so where the staff in Plymouth. Will be back to buy other stuff… Read Full Review

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★☆☆☆☆

“Awful service and attitude”

Written on: 07/09/2013 by Baby23 (1 review written)

We were looking for a travel system for our baby and thought we'd try stroll on baby in exeter. On entering the shop we noticed two very miserable and uninviting female members of staff. We instantly felt unwelcome and wanted to leave. We asked a few questions about a particular pram and received very uninterested and unhelpful answers. The attitude of both women were rude, stuck up and fake.. I could feel them snigger as we turned our backs. I would not recommend you go here to purchase a… Read Full Review

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Redbeetle's Response to Baby23's Review

Written on: 01/04/2014

Totally agree with you.

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★★★★★

“Wide selection, knowlegable staff”

Written on: 04/06/2013 by plodder123 (1 review written)

I went in to Stroll-On Baby and my husband and I didn't have a clue. The lady talked through all the options with us, which was very helpful. They even offer payment plans to help spread the cost. Just perfect… Read Full Review

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★☆☆☆☆

“Dreadful owner who implied I was faking my pregnancy loss.”

Written on: 26/03/2013

I purchase a travel system using their payment plan option. Unfortunately at 21 weeks pregnant I lost my son. We were informed that we would be given a refund. However, we provided a letter from my Dr and this wasn't good enough for the owner who wanted actual discharge papers from the hospital (which I had not actually been given). An email exchange began between the owner and myself in which she heavily implied that I was lying about what had happened. Eventually I obtained a refund… Read Full Review

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123Janet's Comment

Written on: 14/01/2016

similar happened to someone i new. rude staff and not compassionate

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★★★★★

“Great customer service.”

Written on: 26/03/2013

Lovely pushchair, good customer service. Would recommend… Read Full Review

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★★★★★

“My pushchair was delivered promptly and I was kept...”

Written on: 18/07/2008

My pushchair was delivered promptly and I was kept informed at all times… Read Full Review

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★☆☆☆☆

“I hope the push chair has been worth all the waiting...”

Written on: 14/08/2007 by bexnjoshie (8 reviews written)

I hope the push chair has been worth all the waiting in. I've not been able to go out of the house for a few days which is annoying, especially after sending 3 emails asking when i can expect the pram to arrive and no-one answer's my question… Read Full Review

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