Fleetway Travel Reviews - www.fleetwaytravel.com

★★★★★
4.6 / 5
98% of users recommend this
? Ask our helpful community of experts about this product or company
Fleetway Travel - www.fleetwaytravel.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“impossible to contact”

Written on: 27/03/2020 by NikCox (1 review written)

It's true you can only judge how good a company is when something goes wrong, this is certainly true of Fleetway our holiday tour of Jordan was cancelled the day before we were due to leave, at which point it was too late to rearrange so we asked for a refund, this was refused despite numerous emails and phone calls to their sales team all we get was a possible offer of a credit note. We asked to reschedule 2 weeks before the FCO advice not to travel was issued and were told no even though i'm… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Virus cancellation Budapest ”

Written on: 23/03/2020 by Housevo90 (1 review written)

Fleetway cancelled my weekend in Budapest and sent an email saying "contact your insurer". No offer of a refund of my £1,400. After numerous attempts and hanging on phone eventually spoke to someone. After pressure,rep agreed to look and see what alternatives were available. Promised to get back to me. I've heard nothing, and can't get hold of them. Website shows "error" and phone rings and rings and then shuts off. Great customer service! Will never use them again - assuming they're still… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“HORRIBLE! DO NOT USE THEM!”

Written on: 22/03/2020 by KysonWilliamson491 (1 review written)

WE HAD 4 PEOPLE SCHEDULED FOR A TRIP TO ITALY IN APRIL, FLEETWAY REFUSES TO REFUND OUR FULLY PAID TRIP. THEY HAVE PAID OUT NOTHING ON OUR BEHALF FOR THIS TRIP, AIR, LODGING, TOURS- NONE OF IT TOOK PLACE YET THEY ARE KEEPING OUR MONEY! THEY WERE DIFFICULT TO COMMUNICATE WITH EITHER THRU EMAIL OR PHONE CALLS, DIDNT ANSWER THE PHONE DIDNT RETURN MESSAGES THAT WERE LEFT AND SPORADICALLY SENT AN EMAIL WITH INFO. THEY KEPT ALL OUR MONEY AND DID NOTHING FOR US AND IM SURE THEY KEPT A LOT OF OTHERS… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“ABTA need to act on Fleetway ”

Written on: 18/03/2020 by William181 (1 review written)

Fleetway, despite all the promises and T&Cs on their website, are trying to duck out of paying back for holiday cancelled by virus travel restrictions to Italy. Easyjet will be refunding them when the flight is cancelled. The hotel advise me that they haven't actually been paid at all. Fleetway are merely referring customers to their own insurers despite their legal obligations under Package Holiday regulations. It strikes me that they are trying to make money out of the Covid19… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Nonexistent customer service ”

Written on: 17/03/2020 by McKeedy111 (1 review written)

Dont book with them Nonexistent customer service Omg, they stole my money and did not provide me with a trip. Covid 19 caused my trip to be canceled. They are not responding to my emails so i am out all the money. I cant even say they have poor customer service, their customer service is nonexistent… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Wish i could rate them zero”

Written on: 14/03/2020 by PranavMcFarland (1 review written)

One star is too many If i could rate them zero, i would. One star is one too many. I have received almost nonexistent service from customer service. I have emailed and called several times since united cancelled flights to italy. I have not received any callbacks and not had information passed onto the relevant person. They are refusing to refund my vacation money following government banning travel to Italy and united airline not flying there. HOW CAN I GO TO ITALY IF UNITED IS NOT FLYING… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful Service. Violating their Terms & Conditions”

Written on: 11/03/2020 by kirstenpartridge (1 review written)

Awful service from the management and customer service teams. I have requested their complaints procedure 4 times, not received any callbacks and not had information passed onto the relevant person. I have chased via email and phone constantly. They are refusing to refund my holiday following government advice not to travel to Italy. This is considered as a major cancellation reason in the Terms & Conditions. They are violating their own Terms & Conditions with a 'because we can do what we… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Jasmine Palace Hurghada Egypt ”

Written on: 20/01/2020 by Kj300 (1 review written)

Jasmine Palace has an overall pleasing appearance with grass and flower borders.I particularly enjoyed the large outdoor heated pool. The beach area is clean and pleasant.There is a pier into the sea which makes an enjoyable walk,noticing the many varieties of fish.I found the large buffet restaurant had a good variety of meat fish and vegetables and fruit. We had a very enjoyable holiday… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Holiday put together without any thought. ”

Written on: 10/12/2019 by Tommy1946 (1 review written)

What should have been a holiday to remember it was, but for all the wrong reasons. No show from transfer coach company Until 2.5 hrs after arrival. Food the worse we have ever tasted and this was the same in all five hotels. Guide who knew nothing and smiled a lot to compensate for her lack of knowledge. She recommended that we visit the Egyptian Museum in Turin. Well we did and the queue was all along the block. Would have been impossible to get tickets for our time span. A Local Guide said it… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Worse experience ever”

Written on: 05/12/2019 by 310Dean (1 review written)

Visited Iberostar Playa Pilar in September 2019 we booked this 12 months ago and were told this was a 5 star luxurious resort and gastronomic experience and is being advertised as such currently. We certainly had an experience but it was not gastronomic .... Many aspects of the hotel were poor the hotel is not very old but very run down in places and some of the facilities were not available or just closed. Extremely disappointing AI with food and drinks being very basic. No lemonade, orange… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“No Magic in Southern Italy”

Written on: 05/10/2019 by Nana472906 (1 review written)

Recently returned from Magic of Southern Italy tour with Fleetway. 140+ in group, Not as described by Fleetway when I booked this holiday. All hotels were changed, supposed to be **** but some hotels were clearly not, and there were lengthy queues at hotel check in. Food was of a very poor standard in the Hotel Montana Sant Agata, we were served Instant mash, tinned peas and two slices of meat for dinner. The next night we ate out. Church Palace hotel in Rome was seriously under staffed, with… Read Full Review

Orlana's Response to Nana472906's Review

Written on: 10/12/2019

Fleetway are definitely slipping. Don’t deserve small Travel Agent win.

Reply to this comment
Report this review
Was this review helpful? 2 0
Read 1 Comment
★★☆☆☆

“BAD START GOOD FINISH ”

Written on: 03/10/2019 by DominiquePenn (1 review written)

I was booked into castello di baccaresca for september 24 2019 after arriving into rome to find out there was a hydraulic problem at the hotel and i did not have my 2 rooms. Fleetway did move me into another hotel but this hotel did not meet the standards of what i paid for in my package deal. Relais la corte di bettona this was a beautiful hotel the view-the rooms-the service outstanding. Will i use fleetway again to book a trip probably not… Read Full Review

Report this review
Was this review helpful? 1 0
★★★☆☆

“Hotels disappointing”

Written on: 30/09/2019 by Sydney205 (1 review written)

We booked a holiday in Umbria that was offered as a package through Fleetway. The first thing that happened was we had to pay extra to upgrade to a superior room. When we arrived at the hotel, although the hotel was very pleasant, we were assigned one of two rooms in the basement. There was no view of the beautiful Umbrian countryside, just a view of the gravel service road behind the hotel. Because this package deal was very affordable, I just guessed that was how the hotel dealt with… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Thassos ”

Written on: 24/06/2019 by Gweng57 (1 review written)

Fabulous holiday from start to finish. Highly recommend Fleetway Travel for their choice of Holiday offers. From leaving home to returning a week later everything went to plan and transfers all there waiting for us with no hassle! Great! Can’t wait to return next year !… Read Full Review

Report this review
Was this review helpful? 0 2
★★★★☆

“Seamless travel arrangements”

Written on: 19/06/2019 by Coxy62 (1 review written)

We stayed at Hotel Zaro in Ischia at the beginning of June. I was concerned about travel arrangements to the island but not a problem and all transfers on time and well organised. The hotel had beautiful grounds and swimming pools in close proximity to the beach and a few restaurants. Our room was modern, clean and in a quiet relaxing annex area of the hotel. The main hotel is a typical old fashioned Italian hotel, well kept and well run. The food at evening meal was of good quality and… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Easy booking and no hitches ”

Written on: 17/06/2019 by SuziPhillips (1 review written)

We booked a holiday to the hotel Parco delle Agavi in ischia. We made our booking by phone and the staff member was polite, helpful and friendly. The small but lovely hotel is in Forio. 10 minutes walk from the beach and town centre. It was my partners first trip to Italy and he was not disappointed. The transfer from Naples to the port was easy, driver picked us up, bought ferry tickets and showed us where to wait. At the other end we were met and driven to the hotel. Check in went smoothly… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Surpassed expectations”

Written on: 09/06/2019 by darkhouse1 (1 review written)

Stayed at Parco Delle Agavi hotel on Ischia. Transfers were very good and professional to the island from Naples airport. Only problem, was easyjet flight delay by 2 hours, which was not Fleetways fault. The hotel exceeded expectations, for the price we paid, including transfers and flights. Clean,, beautiful garden room, functional bathroom, plenty of hot water for showers. Traditional Italian food with good choice. Friendly helpful staff, who spoke good English. A free shuttle bus… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“8 Days in Norway Were 8 Days in Misery”

Written on: 29/05/2019 by parmaitaly1 (1 review written)

Arrived in Oslo and Hotel Verdandi was a bit too far to walk. Took a taxi. Paid 200 Kroner, 166 K, 172K and 194- this last time I had to ask the driver to turn off the meter. First train from Oslo to Myrdal was canceled long before- had to take a bus. Arrived in Myrdal to take the scenic train to Flamm, but we were too late to get a nice seat. Had to see the view backwards. Boat ride on the fjord was okay- no memorable scenery. Left in Voss with 20 other people looking for a bus that was not… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“What a joke!”

Written on: 14/05/2019 by Marths (1 review written)

I am really disappointed in this. I bought a tour from them on Groupon. Contacted them the next day to schedule. Contact person said email vouchers and she would schedule. By today a curt email stating my dates were not available and contact Groupon for a refund. No attempt to resolve, work things out, or alternative dates. Simply kiss off. I cannot believe there were no alternative options or ideas offered. Appalling. They clearly do not even try to respect anyone who has bought something… Read Full Review

Fleetwaytravel1973's Response to Marths's Review

Written on: 15/05/2019

Good Afternoon

I am most disappointed that you were unable to book the holiday that you were looking for and for the shortfall in service you appear to have received.

If you would kindly contact me we will do our utmost to put things right.

Kind Regards

Lynn Kelly
Customer Services Manager

Reply to this comment
Report this review
Was this review helpful? 1 1
Read 1 Comment
★★★★★

“A very relaxing break”

Written on: 07/05/2019 by Kazbar15 (1 review written)

Booked this holiday with a lady who was very helpful and explained everything to me about the holiday I was booking and then I received all the documentation via email very quickly. The holiday it's self was fantastic from arriving in Menorca as it was easy to find the transfer bus to the hotel. The hotel was exactly as described which made our holiday very relaxing as we had nothing to worry about. The transfer back to the hotel was on time and no problems with the flight. Second time I… Read Full Review

Report this review
Was this review helpful? 0 0
overview