Halfords Reviews - www.halfords.com

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★★★☆☆
3.1 / 5
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  • Customer Service

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  • Value For Money

Summary

Halfords are a well known UK based car parts supplier. Their website also includes the Halfords Store Locator, which allows shoppers to find their nearest Halfords service centre.


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★☆☆☆☆

“Halfords windscreen wipers failure”

Written on: 14/12/2017 by super3richard (1 review written)

I visited the Dartford Heath Lane store no 0795 on Monday 4 December 2017 and had a new set of Halfords windscreen wipers fitted. All ok for two days then I noticed a noise from the wipers when in operation. Ten days later I inspected the wipers and found that one of the wipers had started to fall apart with thin strips of plastic sticking out of the end of the noisy wiper.I took the car back to Halfords, complained about the wipers and was immediately offered a replacement pair of Bosche… Read Full Review

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★☆☆☆☆

“halfords ashton under lyme bike sales”

Written on: 31/10/2017 by howardtheduck1969 (0 reviews written)

I web ordered a Boardman sport bike on Tuesday,that night they phoned to check when I would be collecting,I said Saturday and they said they would build it Friday. So Saturday I arrived at Ashton u Lyme to be told it was a display model, oops I thought but they knocked of 50 quid. So took it away, but when I got home I noticed some wear on the back tyre that led me to notice a rear wheel not to specification a front tyre not to spec.and a loose saddle,which I later found had a bolt missing… Read Full Review

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★☆☆☆☆

“Click And Nothing To Collect”

Written on: 19/08/2015 by Noemiz9 (1 review written)

Ordered on line website available for collection from 1 pm following day - was not available and now 8 days later I have received no communication as to availability, ordered elsewhere on line, delivered free the following day at half of Halfords price, will never use them again… Read Full Review

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★☆☆☆☆

“Zero communication between customer service and customer”

Written on: 01/07/2015 by Porter396 (1 review written)

After a very long wait on the phone, I was eventually put through to a female customer service agent. I needed an aircon recharge. She wasn't able to book an appointment but put me through to a branch in Croydon. I was cut off after 3 words. Called back and a male agent was able to book me an appointment first thing the following morning. GREAT... When I arrived at 0830 the manager told me he had my booking but the aircon machine had broken down the day before. Containing my anger I asked if… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 07/06/2015 by firebyrd (72 reviews written)

both myself and my partner got a garmin satnav each from the Stockport branch, both of them the same model, after a few months the internal battery would not hold the charge on either of them so we took them back and the staff just didn't want to know. they were sarcastic and they and just walked away. We will never use them again for anything… Read Full Review

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★☆☆☆☆

“MOT OFFER HARROW”

Written on: 30/04/2015 by KEVE (1 review written)

TOOK MY CAR TO HALFORDS AS THEY HAD A OFFER ON. THEY FAILED IT FAIR ENOUGH. BUT THE PRICES THEY QUOTED ME TO GET IT PASSED. NSR GAITOR £150 SHOCK ABSORBER £428 ADJUST HANDBRAKE 42.50 I DRIVE A 2007 VW PASSAT NOT A BENTLEY. I QUESTIONED THE PRICES THEY IT IS YOUR CHOICE SIR NEEDLESS TO SAY I HAD MOT DONE REDONE ELSEWHERE… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 21/03/2015 by Paulcolyer (1 review written)

Absolutely shocking. Orpington branch attempted to defraud me out of £540 on a bike. Member of staff told me he couldnt refund the bike but 'trust him' come back a day later and he will refund it without me walking out with the bike or any proof. Then i find the members at Orpington were all sacked that day!! Customer service awful and trying the distance themself from the situation. Halfords Orpington steer well clear, completely awful and Halfords as a company are awful. … Read Full Review

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★☆☆☆☆

“Online ordering is awful "in stock" took 7 weeks to...”

Written on: 13/02/2015 by AsiaGill (1 review written)

Ordered products online in October 2014. According to website, all items in stock and will be delivered within 5 days or so. Received some items within the allotted time, but some still outstanding 10 days later. Sent an email to Halfords which resulted in an automated response "someone will call within 48 hours" etc. They did not call me. 5 days later received now all but one item. Telephoned Halfords service desk who said the outstanding item was being delivered directly from the… Read Full Review

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★☆☆☆☆

“complete rip-off”

Written on: 05/01/2015

Wanted to purchase some small plain washers - blister pack of approx. 12 washers offered at £5.59. Refused to buy at this extortionate price and found same at another motorist's shop for 50p!… Read Full Review

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★☆☆☆☆

“tool chest”

Written on: 24/10/2014

DISCUSSTED!!! Ordered on 03/10 , wanted ASAP, Told would be with me before 08/10, did not receive until 22/10. If I was told it was going to take that long I would have ordered from somewhere else, NO UPDATES, even after calling time and time again !!!!! DISCUSSED !!!!… Read Full Review

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★☆☆☆☆

“Cycle store Altrincham”

Written on: 30/08/2014 by jlord (1 review written)

Staff useless - did not take security tag out of the shorts I bought. To underline how dopey the boy at the till was: I was the only customer there - no queue I bought one item only I asked him when I got to the till to make sure he removed the tag… Read Full Review

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★☆☆☆☆

“Wrong Tyres and overcharged”

Written on: 22/08/2014 by Peterr1000 (3 reviews written)

Booked two weeks in advance. Payment was taken for Bridgestones. I delivered my car for the 1 hour appointment & was called 40 minutes later to say only Goodyears were available & that even though they "were more expensive" they would honour the original price. They also advised one of my rear tyres had deep cuts so would have to be changed. The tyres were fitted after a 4.5 hour wait and according to Halfords website should have been £20 less. Summary : Dreadful service, wrong tyres… Read Full Review

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★☆☆☆☆

“terrible bike and service”

Written on: 08/11/2013

I bought a bicycle from halfords and have had nothing but problems. I paid two hundred pounds for a bike that has been poorly put together. The first day I bout this bike the inner tube in the back tyre exploded. I have had to change the back inner tube about six times and I haven;t used my bike that much. The handle bars on the bike were also not tight and I nearly had an accident not long after buying this bike. Also the pedals on the bike have had to be changed twice. Most times I have had… Read Full Review

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★☆☆☆☆

“service”

Written on: 24/04/2013 by Johnreef (1 review written)

I bought a bycicle from the branch in fareham on Sunday 21st April, i was told it would be in on the 23rd and i could collect after 5pm. I went up to Halfords at around 6.30 pm and was told the bike had not even arrived, and they could not give me a reason why they had not contacted me to tell me this and was told it would be in on wednesday.I left it untill 2.30pm and decided to phone, after being on hold for about 10 mins iwas told the Girl would phone me back and took my details again. Its… Read Full Review

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★☆☆☆☆

“5/32 ahset balls and grease ”

Written on: 30/03/2013 by Bmxisthebest (1 review written)

This product was terrible when I put it in my bmx headset it fell apart I would never recommend to anyone… Read Full Review

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★☆☆☆☆

“The worst online shopping experience ever. Ordered a...”

Written on: 28/12/2010 by shebray (1 review written)

The worst online shopping experience ever. Ordered a sledge as a Christmas gift for 7 year old boy. First - no option to pay by Paypal (although the website carries the Paypal logo). Sniffy response from Customer Services when I pointed this out. Informed that the sledge would be available to collect in store (Manchester Fort) in three days. TWO WEEKS later (after Christmas)were informed that the sledge was ready to collect. Went to collect but they have given it away to someone else who (a)… Read Full Review

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