JD Sports Reviews - www.jdsports.co.uk

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★★☆☆☆
1.7 / 5
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Latest Reviews

★☆☆☆☆

“Avoid at all costs!”

Written on: 13/10/2020 by Melorwen (1 review written)

This company does not deserve even the 1 star I am giving them. First of all, the experience on their website is terrible, e.g. items are promoted as customisable, then when you click through it turns out they are not. My order was 8 days late from the final delivery deadline. Customer service is the worst that I've experienced; they send you templated responses that don't even touch upon the issue you raised, then at the end say they've closed the request because the enquiry has been satisfied… Read Full Review

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★☆☆☆☆

“Don’t shop online ”

Written on: 26/09/2020 by Stocka585 (1 review written)

Ordered items of clothing online so I had a nice outfit for family meet up today 6 days ago have had to go out and buy elsewhere now as nothing has been delivered and customer service can’t tell me when or what just had text message “thankyou for your patience.....”????? Asked for my order to be cancelled and money back as order not left warehouse yet but told I have to wait until package has been delivered to store before I can get my money back so this could go on for another couple of… Read Full Review

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★☆☆☆☆

“Worst experience ”

Written on: 21/09/2020 by Karleyw307 (1 review written)

I had a very horrible experience shopping online. I ordered in since july. I made my payment with clear pay within 4weeks and i didnt get my order still. I contacted customer service in August and i was told i will be refunded within 10 days. Is about a month now. And i am yet to get my money back. What an endless wait. … Read Full Review

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★☆☆☆☆

“Customer services is a joke and the JDX app is terrible ”

Written on: 20/09/2020 by satstuart01 (1 review written)

customer services is a joke and jdx app is terrible In the last 11 months I have ordered over 120 items from JDSports through the jdx app at a cost of £9.99 per year for unlimited 2 day delivery, which sounded great. But about 30-40% of the orders were either cancelled due to not arriving because the order was lost or out of stock or had to be sent back due to being damaged, wrong size, wrong item, or still had the security tags on. Nearly all the items that didn't arrive I had to contact… Read Full Review

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★☆☆☆☆

“Disgusting company ”

Written on: 17/09/2020 by Geertwabs (1 review written)

Ordered in June it’s now September and I’ve not received a refund or anything just frustration talking to very unhelpful staff on the phone. Do not order off jd sports just check trustpilot etc I’m not the only one facing this issue !!!… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 24/08/2020 by Peps105 (2 reviews written)

Ordered trainers online, took a week to turn up, sent me 2 x right foot trainers!! Told me to return them to store (no thanks COVID-19), told me to post back (no thanks COVID-19), told me to pay for a courier!! Shocking service. Then when they get them back they will refund money and I will have to place a new order for trainers - shocking. Should be immediately sending me another pair as a gesture of goodwill for their mistakes. So I’m out of pocket, I’m running around arranging courier… Read Full Review

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★☆☆☆☆

“If I could give zero stars I would ”

Written on: 23/07/2020

If I could give zero stars I would!!! Having read that many other reviews on trust pilot are bad (currently 88% 1 star!) I think they should be investigated by trading standards. Ordered my son 2 pairs of the same trousers using a discount code. When the parcel arrived it only contained one pair of trousers despite the receipt stating there should be 2 in the package. I immediately contacted JD by email (currently no other way to contact them). I have now been waiting approximately 8 weeks… Read Full Review

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Geertwabs's Comment

Written on: 17/09/2020

Worse company I’ve ever known they don’t care

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★☆☆☆☆

“Customer service horrendous”

Written on: 22/07/2020 by Kelly112xx (1 review written)

I ordered 2 pairs of trainers and returned one pair because they were too big. It was not clear how to return on the website and i had to pay £1.50 for return fee.Ive been waiting for my refund of £80 for over a month, and was told it would be processed within 10 business days so i waited and on the website it says wait 28 days and then get in touch with them if the refund has not been processed. I returned them 8th june. Ive sent numerous emails from my personal emails and have even been… Read Full Review

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★☆☆☆☆

“Terrible after sales ”

Written on: 13/07/2020 by seanogg12 (1 review written)

I ordered a Liverpool 3rd top for the champions league for disabled family member nearly 3 weeks ago this was once in life time celebration which we orderd the top to celebrate he has been so upset.i contacted 2 times customer care never acknowledge with a reply treating customers in bad way it must be illegal to take your hard earned money and not refund or send the item… Read Full Review

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★☆☆☆☆

“Disappointing experience. ”

Written on: 13/07/2020 by Areli449 (1 review written)

I ordered a pair of AirMax 270 men's. What I got was a cheap, fake pair that were even damaged. I've got the same pair form the junior section and they are nothing alike. I ordered before and I had no issues but I can guarantee that this was my last time ordering form them… Read Full Review

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★★☆☆☆

“I ordered a pair of trackpants and they cancelled...”

Written on: 21/05/2020 by Yesmin (1 review written)

I ordered a pair of trackpants and they cancelled cause it was “out of stock“ when it was still up available to buy in the app and they refund within 28 days which is a long time… Read Full Review

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★☆☆☆☆

“Appalling customer ‘service’. ”

Written on: 25/04/2020 by dbDoherty207 (1 review written)

I’d give Zero stars if I could. Appalling customer service, item didn’t arrive over 2 weeks after ordering, then is out of stock, then I’m expected to pay almost twice the price for it when new stock comes and they won’t honour the original discount; then they stopped replying to my emails. I ordered a Lakers Basketball jersey for my son’s 16th birthday. It was on offer at £60 (from £80) with another 20% off (For orders over £100) so I paid £48. After waiting over 2 weeks for… Read Full Review

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★☆☆☆☆

“Christmas is cancelled!!”

Written on: 15/01/2020 by ChrisHughes75 (1 review written)

I ordered Christmas presents for my son with guaranteed delivery for Christmas. But they didn't get collected from the warehouse until Christmas Eve. Called them and they told me that they had a lot of orders at the warehouse. Wow, that was unexpected for them. Emailed to complain, had a reply to ask if they were delivered 27th, not heard from them since. No apology, nothing. Put a review on another review site, they asked me to contact them with a reference, 1 week later no reply despite… Read Full Review

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★☆☆☆☆

“don't order online”

Written on: 15/07/2019 by Sweeneynm35 (1 review written)

Ordered next day delivery (paid extra) and it did not come next day. A complete faff and I needed these trainers for Tuesday (I ordered them on Saturday)… Read Full Review

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★☆☆☆☆

“WARNING TO CUSTOMERS ”

Written on: 07/03/2019 by Maybenotbaby (1 review written)

Warning be carefull when buying from jd, if paying through paypal, weeks on and still no refund from jd sports, lucky for me i payed through paypal and i will eventually get my money but jd sports have taken my money, the service from this store in grimsby is absolutely poor, i never received notification when my order arrived in grimsby store and when the store returned my item weeks ago im still waiting for refund, and another complaint with jd sports is when they ask you to rate them and… Read Full Review

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★☆☆☆☆

“Rude obnoxious staffs ”

Written on: 09/03/2018 by Ileife (1 review written)

Some rude obnoxious girls in JD sports Queen Street Cardiff. Including the so called manager!… Read Full Review

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★☆☆☆☆

“JD lie about Delivery time ! ”

Written on: 19/12/2017 by DanPuma (1 review written)

I have orded a pair of shoes, i have paid for next day delivery but they charge me extra for nothing, they dont respect the customers and delivery time. I took a day of from work to wait the whole day for nothing !… Read Full Review

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Fisnik's Response to DanPuma's Review

Written on: 14/05/2020

Where about my delivery I said it’s supposed to be from yesterday or maybe in twisty and it didn’t come yet in my home where about that

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★☆☆☆☆

“Terrible service, lost delivery”

Written on: 13/12/2017 by RyderJarvis121 (1 review written)

Terrible customer service, not helpful, lost delivery and still chasing the items I ordered 10 days ago. It was the next day delivery but lost in delivery. Their delivery service say thry delivered to my neighbour but no note left into my house regarding this. They send me the form to fill it for investigation missing items. It took 5 days the form arrives and they now say the investigation can take another 2 weeks for making decision to refund or replacement. This is the one of the worst… Read Full Review

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★★★☆☆

“well it could be better”

Written on: 10/09/2017 by reviewtt7 (6 reviews written)

The prices were ok but the website is confusing and the delivery times varied depending on the product I bought… Read Full Review

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★☆☆☆☆

“Still no delivery despite paying for next day!!”

Written on: 04/06/2017 by Steeleez56 (1 review written)

Bought tracksuit top for son at Enfield branch. Ordered the trousers as store didn't have size. Manager insisted on nx day delivery. After 2 emails that night (May27th) no updates or delivery. Have phoned at least 20 times. Left 7 messages with useless call centre staff and branch. No one knows anything. THEY JUST TAKE YOUR MONEY AND KEEP IT, GAINING INTEREST ON IT!!!! Also emailed 'customer services' 5 days ago. No response apart from an automated reply. The only advice I've had is to go… Read Full Review

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