Tesco Opticians Reviews - www.tescoopticians.com

Click here if this is your business
★★☆☆☆
1.8 / 5
22% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Tesco Opticians - www.tescoopticians.com - Ask a question now

Media Gallery for Tesco Opticians - www.tescoopticians.com

Tesco Opticians - www.tescoopticians.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“NOT A COMFORTABLE EXPERIENCE”

Written on: 28/10/2017 by NOSTARSFORTESCOOPTITIANS (1 review written)

I have never had glasses in my 60 years of being on this planet so as I had been experiencing bad headaches for quite a while and as my last test was some 6 years ago (35 years before that!) I went to my local Tesco in Portsmouth and arranged an appointment for 9.30. I arrived to only be told by the one staff member that they were running 30-60 minutes late albeit there were no customers there at that time. My personal time is very limited so trying to make the best of a bad situation I said I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“terrible experience..never again.”

Written on: 07/10/2017 by jdMcCartney486 (1 review written)

my wife chose glasses.ok.wanted varifocals.ok.except we were kept in friern barnet store 2to 3 hours.glasses were wrong for her{but still sold to her}bifocals put in wrong couldnt read with them. came back week later,girl bent frames down!put on glasses touching her eye lashes.still couldnt read!again kept in store. one week on kept in store another 2 hours.manager off work wouldnt refund.nightmare!manager stalling on phone to nice young helpful assistant.he was himself embaressed.inept staff… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Useles Time-Wasters”

Written on: 16/08/2017 by ShockedCustomerofTesco (1 review written)

My daughter had an eye test at the Tesco Colney Hatch branch. She informed the optician she was a university student with exams due in a weeks's time, & urgently required replacement glasses, as her old 4yr old glasses were broken, & actually, she had been using contact lenses for the past year. Optician contacted her former opticians (SpecSavers) for a copy of her previous prescriptions to check for any changes in her prescription, and then insisted that my daughter provide her old broken 4yr… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Islweorth Tesco glasses gave me headaches and dizziness”

Written on: 30/07/2017

First it took 3 months to get 2 pairs of glasses done. had trouble with first frame and glare/reflection despite having anti glare coating. Then I started having headaches and being a bit dizzy and out of focus in general. Reading was harder too. Prescription was too strong. So I just went back to my old glasses and forgot about it. Over a year later I took an eye test with proper opticians and it confirms that tesco prescription was wrong. Do they care? No, treated as a liar and not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible customer service Mansfield store”

Written on: 04/06/2017 by ClarenceVance309 (1 review written)

15 minutes late on first appointment. I was 5 mins late for second appointment and was told I was too late and tough luck! Awful customer service, the staff were terrible! They allow 5 mins for customers to be late yet would not budge, 10 mins later they insisted I was 10 mins late!! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“poor customer service and low quality frame”

Written on: 01/06/2017 by chanyim (1 review written)

I purchased a pair of glasses last September at the Surrey Quays branch. After only 6 months of use, one of the arms of the frame fell off. I took the frames back to the store and complained about the bad quality. The staff at the store refused to have the frames repaired and instead, accused me of breaking the arm off. They subsequently took another pair of glasses and broke the arm of that pair in front of me. I am disgusted at the behaviour of the customer service at this store. Only after… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible customer service!!!”

Written on: 22/05/2017 by SantiagoElliott1947 (1 review written)

I booked an eye test appointment at the tesco optician Crewe and arrived barely 5 minutes after my scheduled appointment and had to look around the opticians to speak to somebody to inform them I had an appoitment booked and was told I had missed it, which was ridiculous as only reason I was few minutes past was due to lack of spaces in the tesco car park and would not be able to be seen and was then told that they could arange an appointment in 2 weeks time which was not helpful, customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful Customer Care”

Written on: 11/05/2017 by MrPlodski (4 reviews written)

As I was greeted slovenly by "Are you alright", I should have assumed straight away that the experience was not going to be the same as I was used to with 'High Street' opticians. After he got over the shock of the fact that I was in fact a bone fide customer and not something that had blown in of the street (this is the impression I got), I was invited to take a seat on 'the bench'. I was left on the bench without any contact for a period of 12 minutes. As I felt that my custom was obviously… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Go to Asda instead!”

Written on: 22/07/2016 by RubenOrtega (1 review written)

I booked two consecutive appointments at Tesco opticians in Crewe. I had the initial tests and was told to wait. Having, subsequently, been ignored for 15 minutes, I was eventually approached and asked "are you all right there". My answer was in the negative and I asked to speak with the manager. Upon being informed that the lady who enquired as to my status was the manager, I informed her that I was not happy being kept waiting while she gossipped with colleagues and a friend who she… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mrplodski's Comment

Written on: 11/05/2017

The same thing happened to me yesterday at Altrincham branch. Sat there waiting to be seen for 12 minutes whilst they totally ignored me!
Avoid these supermarkets, it's the only way that they will learn.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Unacceptable”

Written on: 18/06/2016 by Sincerea453 (1 review written)

I have so far waited 41days for a pair of distance glasses so many problems hard to contact any kind of manager got the impression nobody cares about ther customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“one arm longer than other !”

Written on: 10/06/2016 by Pranav38 (1 review written)

PURCHASED SOME GLASSES LAST YEAR ,DAUGHTER SAID LOOK AT THESES THEY WERE LOP SIDED I THOUGHT SHE WAS JOKING AND JUST LAUGHED , AS SHE NEVER COMPLAINED OR MENTIONED IT AGAIN AND JUST EXCEPTED THEM I NEVER REALISED SHE WAS ACTUALLY SERIOUS.WHEN YOU LOOK AT THEM THEY ARE TILTED ON HER FACE !!!!! HOW ON EARTH COULD THEY HAVE SOLD US THESE GLASSES NOW AFTER A YEAR WE CAN NOT DO ANYTHING ABOUT THIS . SO PLEASE BE VERY CAREFUL AND CHECK AND CHECK YOUR GLASSES… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful customer service”

Written on: 29/05/2016 by Ross272 (1 review written)

I'm on a monthly direct debit for contact lenses and have to attend regular cheak ups. To start with no problems but when needed to book six month cheak up it was cancelled by tesco and rearranged four times as they cancel day before due to shortage of opticaisns. I eventually get to see one after having to complain about poor service having to travel 18 miles when there are two 3 miles away. He signs me off for a year with no problems. When my next package of lenses were due they failed to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AN APPOINTMENT THAT WAS NEVER TO BE OR ANYBODY THERE?”

Written on: 17/04/2016 by Abramp265 (1 review written)

I made an appointment for Mon 7 March 2016 for an eye test at Broughton Retail Park near Chester. On Fri. 4 March I had to cancel (giving four days notice), and requested they get back to me to rearrange. They never did. I contacted them but through very poor management my communication seemed to fall on deaf ears. I even contacted the store Customer Services to find out if the Opticians would be contacting me, and left my number again. This situation continued for something like two… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Cheap and nasty”

Written on: 17/04/2016 by sazzylou (2 reviews written)

I recently purchased a pair of glasses from Tesco Stockton-On-Tees i had to pay extra for anti glare (which is free from ASDA) within 4 days the arm snapped so they ordered new frames and a few days later the same happened again. As a busy mum who has to drive a lot i rely on my glasses as i suffer with being short sighted, astigmatism and cataract, i wear my glasses all day everyday and for the past 2 month i have rarely had them. My children got their glasses from ASDA with FREE anti glare… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Quickest eye test ever.”

Written on: 09/04/2016 by Yvonne1958 (1 review written)

Went to Tesco Bidston for an eye test in January this year, after having the normal eye pressure test I then went into another room to see the Optician, I was in there for only 8 minutes, I asked why I hadn't had a field test done, and he said " didn't they do it before you came into me" no I said, so he said " I will find out " just wait outside ". A lady then asked me if I wanted to choose my glasses, but what about the field test I asked, oh the machine is broken she said, then how come the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Repeated cancelled appointments”

Written on: 02/04/2016 by Elrarchie (1 review written)

Opticians Kingston Tesco, Milton Keynes .... Awful customer services. My first attempt was cancelled when I arrived with the staff stating they had tried to call and because I would have had a missed call identified on my phone I should have returned the call, even though I would not have known it was them. So basically it was my own fault ! They had all day to try and contact me a second time as my appointment was the last of the day ! I foolishly rebooked and have received a call this time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unorganised kids running the show”

Written on: 07/03/2016 by Guest98489398499 (1 review written)

Was so convenient for Tesco Opticians @ Tesco Extra, Cheam, to cancel my appointment to come right back on to their schedule as they themselves were running late. I went to these people 10 mins earlier then my scheduled appoint and noticed there was a back log as people already waiting there confirmed, who were there for 10 mins. So I quickly went to the pharmacy in the same premises to submit my prescription and was back in the queue in 5 mins only to be told that I was late for my appoint and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Easy to cancel for Tesco ?”

Written on: 06/02/2016 by Iris1959 (1 review written)

I booked my appointment on line because it was convienent for me to get the exact day and time I wanted, the system worked well and that's the only positive. The day before my appointment I received a text reminding me of my appointment time, but a few hours later I received a phone call from my Consett branch in Co Durham saying that the optician had resigned and that they had to cancel my appointment but I could have it two days later.This was no good to me and I informed the caller that I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID Blackpool Clifton Store Opticians”

Written on: 03/02/2016

Initial sight test free and good with pleasant optician. Downhill from there. Fitting not good. Pupil distances not measured right. Chipped frame. Scuffed lense. Decided to call it a day after the poor service involved with ordering a third replacement pair and got refund instead. Didn't have any faith they would sort things out properly. Dealt with several members of staff throughout, very poor customer service and lack of manners seems to be the culture. Never had an apology of any kind until… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appallingly poor service”

Written on: 05/01/2016 by 149Nichols (1 review written)

Decided to give Tesco a chance to avoid conveyor style service by others and found to my cost made a poor choice. At Aberdeen branch was tested and was advised my order was ready for collection earlier than expected. Great, I thought, until I went to collect them. Upon fitting them I was asked to read a chart which was held in front of me which I found impossible to do. The person who fitted them became agitated with my inability to comply and asked me if I could read. I informed her my reading… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview