Boots Opticians/en/Opticians Reviews - www.boots.com

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Latest Reviews

★☆☆☆☆

“Garbage”

Written on: 05/09/2020 by kyleharris (1 review written)

Cancelled appointment and didn't tell me, disgusting service, DONT GO TO BOOTS OPTICIANS… Read Full Review

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★☆☆☆☆

“Eye test promised free, then they want to be paid ”

Written on: 04/03/2020 by McIntyre218 (1 review written)

Call to ask for the cost of an eye test in Hammersmith, they tell me it's free. After the eye test they want £25. When I complain they reply they have no record of the call, so no refund. They offer a partial refund if I go through printing a voucher and go to then, which makes me waste time for something that is their fault. Plus, they imply I lied. No thanks, and never again. … Read Full Review

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★★★☆☆

“Ray Ban prescription glasses nose pads”

Written on: 11/02/2020 by Ianwalton (1 review written)

RAY BAN RB 6375 - 2944 Matte Black Prescription glasses. Bought these Ray Ban prescription glasses at the end of January '20 at Boot's opticians in Stockton-on-Tees, UK, which cost (full Opticians price) £240 and a total of £497 after including top of the range Ziess Transition lens' etc and I collected them 8th Feb. After wearing them for only 3 days, I found the 'hard' nose pads were making the bridge of my nose sore, so I returned to the opticians this morning and requested them to replace… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 24/01/2020 by Joshua332 (1 review written)

Went to Boots in Ashby-del-zouchis, eye test was fine, picked out some specs,felt a bit pressurised into having lenses, they were transitions that darkened at night to help with headlights, had thinner lenses, was told could go thinner for extra £60,said I would think about it, paid, told phone back if want other lenses, phoned next morning, took them about 2hrs to answer phone,asked to change order, told could not, asked for manager she phoned back 1hr later, told her wanted to cancel… Read Full Review

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★★★★★

“King's Lynn Boots”

Written on: 15/01/2020 by Mnorgaileta (1 review written)

Following cataract surgery I went to Boots for an eye test. In trth it was the most thorough test I've ever had, and i had complete confidence in the guy. I usually see a coloured lady, who is also extremely thorough, but she was away and he was in hr place and I complimented him on how thorough she was..Apparently he supervised her and knew how good she was, but he really was the best man. I now have a new prescription, I understand how my eyes have changed over the last 18/12 (both eyes, not… Read Full Review

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★☆☆☆☆

“Wigan, Robin Park - Awful”

Written on: 31/08/2019

Went to Boots Robin Park to try a different optician to my normal one. Firstly I use about a 60/40 mix of glasses and rigid contacts. The bloke there told me I need bi-focals (never had them before) and that they can't be done as a contact lens. Had a 'eye test' and went back later to pick them up. He quick tested me and told me to go and have a look around to make sure they were fine. I went out into the shop, picked up a bottle and couldn't read the label. Went back and was told oh you didnt… Read Full Review

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★★★★★

“Best Service Received”

Written on: 07/07/2019 by VictorHus (1 review written)

Boots opticians are committed to supply excellent service to its customers. Specifically Boots opticians at Speke (Mersey Retail Park). The team are going an excellent job, will recommend them anytime. They are aimed at having satisfied customers at all times. From Eyes Test to dispensing excellent. No one is perfect but if there are any glitches they go all they always set it right. I am at my second term of eyewear, my wife is on first term, we will stay with Boots opticians Speke because… Read Full Review

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★★☆☆☆

“Very good optician, terrible sales ”

Written on: 09/02/2018 by BobM58 (1 review written)

I have been a regular customer of Boots, Lewisham, after my recent experience, never again. I have to say that the optician and all of the staff that did my eye test were top notch, the sales staff were terrible. The person who served me seemed only interested in getting me to agree to 'extras' that were expensive. She even went as far as to say that some had been recommended by the optician 'given my condition', which was not true. Also, she repeatedly blamed the 'new system' as to why she… Read Full Review

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★☆☆☆☆

“Appalling sales technique . . .”

Written on: 04/01/2018 by Coraz295 (1 review written)

Went to Boots Bluewater for an eye test. Told my prescription had changed very little since the last test, but I was still handed over to a very sharp salesman. This super-spiv ignored my request just for new lenses in my existing frames and gave me a price for their "SPECIAL OFFER". This was £495. Since I am a pensioner this was way over a price I could manage, so I asked just for my prescription. Without a word, super-salesman threw it at me - I do not exaggerate - and stalked off. Now I… Read Full Review

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★★★★★

“First class service”

Written on: 05/12/2017 by AraceliFoster (1 review written)

First class service one of the best eye test every and a very helpful man, the dispensing optician, very good value for money would recommend Bridlington branch to all my friends… Read Full Review

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★☆☆☆☆

“Most horrible experience ”

Written on: 29/10/2017 by DonteCruz (1 review written)

Boots Opticians gave me the wrong prescription for my glasses and contactlenses for the last 10months i been suffering bad headaches. When i went to get copy of my hard copy last month thats when I realised that i was wearing the wrong prescription. When I questioned the lady who checked my eyes she wasn’t sure which prescription was ringht one for me. On the top if it i been chasing them to fix my glasses for past 1 month and had no results… Read Full Review

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★★☆☆☆

“No information availabe regarding lens classes! ”

Written on: 27/09/2017

Prices dusplayed instore list e.g. 'Boots Protect Plus finish' or P'latinum Varifocals', but there is no explanatory material available as to what are the features and benefits if each type. Seems like a deliberate ploy to put you at the mercy of staff so as to upsell… Read Full Review

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★★☆☆☆

“Very very slow and rather inefficient. Disappointing”

Written on: 04/09/2017 by 238Blackwell (1 review written)

Sitting here in Boots Opticians in Bicester. Very disappointing. Don't seem to know or understand their products, terribly slow, not enough staff. Taking several visits to sort contact lenses out. Specsavers is much quicker and have better knowledge of their products and contracts… Read Full Review

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★★★★★

“Fantastic experience at Boots Opticians Lewisham”

Written on: 10/08/2017 by HonestE (1 review written)

I hate how I look in glasses and the experience of going to the opticians but this visit was like no other. During my consultation, everything was made extremely clear and thorough, all questions were answered. It is an understatement to say that the dispensing optician was extremely accommodating. I have never enjoyed my experience in all the years that I have had my eyes tested but particularly as a patient at Boots opticians as the staff previously were quiet disinterested, but the… Read Full Review

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★★☆☆☆

“Beware if you fail to make a yearly check up ”

Written on: 28/07/2017 by GillO1 (1 review written)

I have had lenses from Boots for years on their monthly scheme . Recently I moved and I was late in making the review appointment. After the 2 nd reminder I went to make an appointment which I had to wait over a month for. My next delivery was due but instead of sending to me it was sent to the original store over 100 miles from where I now live. I drove there to collect them as I have nearly run out and they refused to give them to me because my review was over due. The fact that I had paid… Read Full Review

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★★☆☆☆

“Poor Quality Frames”

Written on: 01/07/2017

Bought 2 pairs, within one week screw had fallen out resulting in lens falling out, repaired by Boots, happened again 2 weeks later. Second pair, nose pad fell of after 3 weeks, very disappointed in the shoddy quality of the frames… Read Full Review

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★☆☆☆☆

“Peterborough - unwelcoming, unfriendly, unhappy”

Written on: 24/06/2017 by fgCraig353 (1 review written)

Had an eye test in Boots, Long Causeway Peterborough. Optician was good. I ordered a pair each of reading and long distance specs. As I was leaving the optician asked if I had considered contact lenses so I made an appointment for a contact lens test. Second appointment with contact lens specialist Third appointment to pick up trial lenses and be shown how to use Fourth appointment with lens specialist to check all ok, he handed me over to one of the assistants to sign me up for the scheme… Read Full Review

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★☆☆☆☆

“Very bad service”

Written on: 20/06/2017 by Dempsey231 (1 review written)

Very bad service , there was 9 staff and I had to sit and wait for an hour even though I had booked an appointment total waste of time I will not be back… Read Full Review

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★☆☆☆☆

“Boots Durham City”

Written on: 09/06/2017 by Hanley294 (1 review written)

I've had glasses from boots before so when I got my 2 yearly reminder that another eye test was due I called into the shop and booked an appointment, I went down at said time to be told by a very arrogant, aloof, the woman who tests your eyes herself, that I wasn't on the computer so I showed her the letter that I had the appointment written down ( staff had written it down for me previous week ) well she was very disinterested and said the appointment hadn't gone through for some reason, I'm a… Read Full Review

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★☆☆☆☆

“Boots weston super mare”

Written on: 05/06/2017 by Rauld58 (1 review written)

Terrible service would never go to this opticians again… Read Full Review

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