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★★★★★

“Brilliant Service!”

Written on: 13/02/2018 by McDaniel251 (1 review written)

Was very impressed with my recent click and collect order from Tesco Direct (Tavistock branch). I was emailed and texted when my order was ready for collection. Easy to collect and easy to return items also. Will definitely be using again and would highly recommend… Read Full Review

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★★★★★

“fast delivery of 3 items”

Written on: 13/06/2017 by HaidenKelley (1 review written)

We ordered a larder fridge, a hob and a built in cooker, even though 2 of the items were showing as later dates they arrived within 2 days of ordering and one came before the one that said it was in stock and would be the next day, so in total we were expecting to have to wait over a week for the hob & cooker but all 3 came within 3 days so very happy. Really like that we get a text saying what time scale and day the delivery is going to be. Website easy to use and prices really good too for… Read Full Review

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★★★★★

“Ordered 3pm thursday.arrived 10'30nxt morn..impressed...”

Written on: 18/10/2015 by IsabellDickson (1 review written)

Ordered 3pm thursday.arrived 10'30nxt morn..impressed with dpd delivery… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 04/09/2015 by Jaden381 (1 review written)

I had a great experience in the Holywell store was clean and the staff were very nice. A young man called Ross helped me find exactly what I needed. I described a product to him and he knew exactly what I was looking for. He went out of his way to help me. All the staff were very lovely and friendly. Was a good shopping experience. Would highly recommend this store… Read Full Review

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★★★★★

“Duplicate and missing order”

Written on: 06/11/2014 by GillianBr (1 review written)

Review for Demi that helped me in Customer Services. Brilliant Customer Service .After phoning the freephone number the advisor was very pleasant noted my complaint and contacted my local store to enquire about my missing items from my order. I was phoned back within 10 minutes with a resolution to my problem. Demi Carver and her supervisor are a credit to Tesco. Thank you again. I will definitely shop again online again very soon with Tescos Direct if this is the quality of service we… Read Full Review

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★★★★★

“THE BEST CUSTOMER SERVICE I'VE EVER RECEIVED.”

Written on: 10/10/2014 by cece42 (1 review written)

I had an issue where my local store messed up my refund and I wasn't refunded the money I should have been. I spoke to Tesco Direct Customer Services a number of times while they helped me sort it out. Every one I spoke to was amazing but the Customer Service Manager went that extra mile for me and I am so grateful. Thank you xx… Read Full Review

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★★★★★

“Always 100% customer service and would recommend to others”

Written on: 02/04/2014 by max-sound (10 reviews written)

I've been using Tesco direct for years so there has to be a reason for that ? That reason is because I`ve never had any issue`s with there customer service even when there has been a fault or issue with an item they have been more than helpful in rectifying the problem along with being in a professional and courteous manor . If your looking at buying from tesco direct then don`t hesitate because I buy regularly from them because I trust there prices and after sales customer service 100% .Every… Read Full Review

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★★★★★

“Great Service from Stacey ”

Written on: 04/01/2014 by jakkiw (3 reviews written)

I bought a TV/DVD combo for my son for Christmas, unfortunately when he got it home the DVD stopped working, I called customer services and spoke to an advisor, she arranged for another to be delivered to my sons home address and the broken one to be collected on Monday! It's Saturday today! Also the one I bought is out of stock so she's sending the next one up, Amazing service! Originally it was the best price around but with this level of customer service too, will definitely be buying from… Read Full Review

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★★★★★

“Speedy delivery but order had wrong phone number”

Written on: 31/05/2013 by SuttonPensioner (1 review written)

From Tesco Shop Alfreton Derby My wife ordered a 'Beko Washing machine' on the 20th May and it was delivered on the 22 May, FANTASTIC. This was just a normal delivery and it was FREE. We could not believe it, when Argos say from 21 days from delivery which was over 2 months the last time we ordered from them and others charge for delivery. The only one bad point. The person at the Tesco shop Alfreton Derby who took our order she made TWO MISTAKES in typing in our PHONE NUMBER even though my… Read Full Review

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★★★★★

“Good, Quick & Easy”

Written on: 25/05/2013

Found Tesco Direct website easy to navigate and the ordering process was simple. Chose to collect goods from store and that too was quick and straight forward. Goods came 1 day earlier than predicted during the ordering process and as well as email updates on the progress of my order I received a text message to say the goods were ready for collection which was an unexpected nice touch. If the Tesco price for the goods you are looking for is competitive then Tesco Direct is well worth… Read Full Review

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★★★★★

“awesome,amazing and fabulous”

Written on: 17/04/2013 by jeffginge76 (1 review written)

We've got a new Tesco express open close to where I live its the best thing since sliced bread the staff the store are awesome… Read Full Review

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Hobohodou's Response to jeffginge76's Review

Written on: 28/04/2013

It appears this review is completely mistaken. The user has clearly not used the Direct service.

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★★★★★

“Outstanding service, could not be better”

Written on: 30/08/2012

Ordered two desks from tesco, pretty heavy, each weighing about 40kg. Delivery men carried them up 3 flights of stairs and took them into the rooms where I wanted to put them to save me from moving them myself. They even carried my sofa bed into my flat-not even ordered from tesco but the guy who delivered that "didn't do stairs" so had left it outside. Tesco called day before and again on the day of delivery to make sure the slot was convenient/give me notice. Impressed by their service, I… Read Full Review

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★★★★★

“Easy and convenient”

Written on: 05/06/2012 by Tiink (6 reviews written)

I have ordered a few things from Tesco direct on separate occasions to collect in store. I've had no problems with this service, its great to be able to browse the website at home, place your order and then just pop into the store the next day to pick up your stuff! Or even wait until you do your weekly shop and nip over to the counter! Defiantly beats waiting around for deliveries =)… Read Full Review

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★★★★★

“Delivery to store - money saving and efficient”

Written on: 04/05/2012 by Bellyjaby69 (4 reviews written)

Have bought a few items from Tesco Direct, but being a money pincher and living close to two Extras with a direct desk, I've always used the deliver to store option. Never had a problem with it or thir items… Read Full Review

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★★★★★

“great service”

Written on: 10/04/2012 by jb59 (1 review written)

completed an order in store and paid cash. Ended up finding a more suitable product on the same day elsewhere so called up to cancel order. This was done immediately and they requested a credit card number to complete the refund there and then even though I had paid cash. Service as to should be… Read Full Review

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★★★★★

“Super fast delivery! ”

Written on: 05/03/2012 by Andi1424 (5 reviews written)

Ordered my items on the Thursday afternoon and they arrived on the Saturday morning. Fast delivery from Tesco. Very impressed… Read Full Review

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★★★★★

“Very good customer service”

Written on: 03/03/2012 by Moduski (10 reviews written)

Really surprised to see the negative reviews on here after my own experience. I rodered two sofas which arrived last week but a couple of days later I noticed the arm of one of them was damaged. I called Tesco who said they would send a replacement and collect the other one three days later - better still on a Saturday so I was at home. On the Friday they sent me a 3 hour time slot as always. On Saturday they called to say the driver's phone had gone down so he wouldn't be able to call me an… Read Full Review

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★★★★★

“FAULTLESS CUSTOMER SERVICE AND DELIVERY!”

Written on: 13/10/2011 by mgmike37 (1 review written)

We truly cannot fault the excellent service we have received from Tesco Direct. Customer Service was brilliant, and the dishwasher was duly delivered on time (in fact 20 minutes early at 6.40 a.m. - first delivery of the day)! Life would be so much easier for us all if this type of service applied to all companies across the board, with absolutely no hassle or delays. Brilliant, Tesco, we are delighted with the product, and many thanks indeed for such exemplary customer service and… Read Full Review

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★★★★★

“Good value for money. Good returns process when...”

Written on: 08/12/2010 by nottinghamfella (41 reviews written)

Good value for money. Good returns process when picking up items from your local Direct desk. No deliver charge if using the facality to pick up your purchases at your local Tesco store. Clubcard points on all purchases… Read Full Review

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★★★★★

“I purchased a variety of toys for my place of work,...”

Written on: 26/11/2010 by kelloggs13 (2 reviews written)

I purchased a variety of toys for my place of work, roughly about £80.00 worth from the half price toy sale.
one of which was a pop up rock star stage. This was a bit like a pop up tent easy to pop up and let the kids play within a matter of minutes.
This did seem a little flimsy and after about 20 minutes one of the speakers which are attached to the sides had come unstitched and was hanging off. I decided to return this after a friend said they had pretty good customer service and it should… Read Full Review

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