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Latest Reviews

★☆☆☆☆

“ Where is the customer service I’ve ever known”

Written on: 12/05/2018 by Lindao141 (1 review written)

Bought a brand-new mobile phone from Tesco’s it was 40 from the day we bought it for some reason they decided they wanted to repair it the repair centre the worst mistake we ever done was bought a phone from Tesco’s direct for some reason they will not send us the phone back repaired they like to us all the time we are getting no joy we spent £600 on the phone never again will I go to Tesco’s direct the worst customer service I’ve ever known… Read Full Review

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★☆☆☆☆

“Extremely poor service”

Written on: 27/04/2018 by RiverWoodward137 (1 review written)

Ordered a bed was given a delivery date and time, took day of work only to be told , when I rang them , we haven't even got your bed on the van. After several irate calls, which I had to make as no one called me back, I was given another date and time and promised that this mistake would not happen again. Guess what it did. After more several calls again made by me , my bed was finally delivered on the 3rd attempt. I was asked at one point if you are not in to take delivery can we leave it… Read Full Review

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★☆☆☆☆

“FAILED TO DELIVER”

Written on: 15/04/2018

Ordered a product with Tesco Direct on line. Signature required on delivery. Did not receive product Tesco will not/ can not provide a proof of signature. Will not refund my money. First time I have ordered with them. WILL NEVER ORDERED ANYTHING FROM THEM AGAIN. ADVISE ANYBODY OF THINKING OF DOING SO TO THINK AGAIN… Read Full Review

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★★★★★

“Brilliant Service!”

Written on: 13/02/2018 by McDaniel251 (1 review written)

Was very impressed with my recent click and collect order from Tesco Direct (Tavistock branch). I was emailed and texted when my order was ready for collection. Easy to collect and easy to return items also. Will definitely be using again and would highly recommend… Read Full Review

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★☆☆☆☆

“Click and collect”

Written on: 15/12/2017 by 35McCracken (1 review written)

Ordered click and collect with a time slot between 4.00pm and 6.00pm . On arriving at 5.45 told they running behind slightly and shopping not ready yet . 2 hours is classed by them as slightly behind… Read Full Review

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★☆☆☆☆

“FAILED TO DELIVER !!”

Written on: 21/10/2017 by roscorover (1 review written)

I ordered a garage storage box from Tesco Direct. The delivery was arranged for a Saturday. On the Thursday before, I was notified it had been despatched. The notice said delivery time would be 7am to 7pm. I stayed in all day.. NO delivery. I phoned Tesco, they could'nt get hold of the courier's , all they said that it had been despatched. BE AWARE TESCO USE EXTERNAL COURIERS, who they have no control over. Surely in this day and age, it should be easier to keep your customers informed. For… Read Full Review

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★☆☆☆☆

“Will never use again”

Written on: 21/10/2017 by DerekSinclair (1 review written)

They're the worst. Lied about trying to deliver something… Read Full Review

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★★★★☆

“Trio Home Phones”

Written on: 20/08/2017 by 429Hatch (1 review written)

I haven't used them yet but I am happy with them… Read Full Review

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★☆☆☆☆

“Apparently 'in stock' but still awaiting arrival at store”

Written on: 09/07/2017 by 40Crowley (1 review written)

I ordered an Amazon Firestick and checked online to see that it was available. It was shown as 'In Stock' at my local Bognor Regis store, so I ordered and paid for it, assuming I would collect it within thirty minutes or so as it was shown as 'in stock'. Here I am, THIRTY HOURS later, a day after ordering, still awaiting the email staing it was awaiting collection from my local store. Should the situation remain the same in the morning, the order will be immediately cancelled and I shall go to… Read Full Review

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★★★☆☆

“Lack of communication”

Written on: 02/07/2017 by Ogle476 (1 review written)

I ordered a laptop to be delivered, next day to local store. Instructions were that a confirmation email would be sent upon dispatch - it was. Not to go to store until received further email and text message of delivery - neither received. Unable to use "track order" facility as several attempts kept showing error message/service unavailable. Upon phone customer services to query, turned out my order was indeed at my cal store awaiting collection it no contact to inform me of this!… Read Full Review

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★☆☆☆☆

“Poor customer care, BE WARNED.”

Written on: 27/06/2017 by Doyzer (1 review written)

Order item on the 15th June for delivery on the 21th. Received voicemail 8.58 on the 21th, Item has not arrived for dispatch. No update on the 21st or 22nd Contacted customer service on 23rd, they could not advise anything and will look into it. update in the afternoon... we are still looking into it.... Monday 26th updated to say item will be delivered next Saturday. customer service called Monday to say they are still looking into it.... with no delivery scheduled..... Called customer service… Read Full Review

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★★★★★

“fast delivery of 3 items”

Written on: 13/06/2017 by HaidenKelley (1 review written)

We ordered a larder fridge, a hob and a built in cooker, even though 2 of the items were showing as later dates they arrived within 2 days of ordering and one came before the one that said it was in stock and would be the next day, so in total we were expecting to have to wait over a week for the hob & cooker but all 3 came within 3 days so very happy. Really like that we get a text saying what time scale and day the delivery is going to be. Website easy to use and prices really good too for… Read Full Review

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★☆☆☆☆

“Delivery Chaos”

Written on: 08/06/2017 by Lisawalker15 (1 review written)

Ok so i ordered a tv on the 2nd June and select delivery date to ME for today 8th June. Good enough i got a confirmation email to say the order was placed, and it noted that i would receive another email once dispatched. Sitting yesterday i thought i would check the status and track my order, it hadnt been set to dispatched. Same again this morning when i checked. So i phoned Tesco and the woman told me that the date that i chose was the day that it is actually delivered to the courier service… Read Full Review

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★☆☆☆☆

“Total Clowns”

Written on: 05/06/2017 by eoFrazier70 (1 review written)

Terrible service Listing on Tesco's website said "in stock" Purchased item on 30th may.Conformation email sent to me saying item in stock and will be dispatched soon.The day of the first expected delivery date email received saying item out of stock.Tesco had also taken the money from my account 3 days earlier.I had to cancel order and spend 20 minutes on phone to get refund.Also still being advertised as in stock on Tesco Direct and 8 available on sellers (Sustuu) ebay shop!!!!???.A case for… Read Full Review

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★☆☆☆☆

“worst service do not use this company ”

Written on: 26/05/2017 by Layne136 (1 review written)

I ordered a sofa bed and a double bed from Tesco direct which comes from there third party.the sofa bed had extensive damage and the bed had dents all over the framework i called Tesco direct and they said nothing to do with them and was there third party that was at fault i never heard from Tesco again the third party Tesco comfy living called after i had sent images and email and said sorry about your experience and as its a bank holiday wont collect till Tuesday and hung up the phone.The… Read Full Review

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★☆☆☆☆

“SHOP ELSEWHERE!”

Written on: 29/04/2017 by pudseykid (9 reviews written)

You would think given the name and brand that shopping direct would be a really easy experience. Ordering and paying was. After that-money taken ALL DOWNHILL. in my case T D used a company called "Product Care" for its delivery to me. the time was confirmed in a text giving the 2 hour window, so we knew to be in...all good! once we were "in the time window" Product Care rang and told us that the delivery wasn't happening as they didn't have the appliance to deliver. I rang rang T D to ask about… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 14/12/2016 by peeveeeee (1 review written)

Ordered a sandpit to collect from store...never arrived. Phoned them up...they read out the exact same tracking order details that I could see on the website and said they couldn't find the number for the warehouse. Never using them again and strongly urge everyone to avoid… Read Full Review

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★☆☆☆☆

“Stupid ”

Written on: 30/11/2016 by DemarcusMcLeod151 (1 review written)

So ordered my present for my mum from tesco direct due to Black Friday sale it arrived at Hayes and 10:53pm the night before I get a email saying we have refunded you as you have refused the order I have not refused anything and who the hell have you spoken to exactly tesco direct is poo taken day off work and now have to spend more to make up for tesco mistake!!!!… Read Full Review

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★☆☆☆☆

“Unreliable! Wouldn’t recommend.”

Written on: 13/11/2016 by Sadier1956 (1 review written)

I ordered an inflatable mattress on Friday morning because I was having some friends over. Choose the click and collect service– next day delivery .It’s Sunday evening, and the mattress is still not ‘’ready to collect’’ and my guests had to spend the night somewhere else… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 01/11/2016 by paul11111 (1 review written)

Goods not received having contacted Tesco to be informed that the ordered good were delivered to the store as I requested but to the back door where no one answered so the delivery driver left a card!! This is a large store in Hereford with no one to answer the door!! Why didn't the delivery driver go to the main entrance? Tesco need to employ more intelligent people. This was a present for a child who will now be disappointed. NEVER USE THEM AGAIN… Read Full Review

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