SCS Sofas Reviews - www.scssofas.co.uk

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★★☆☆☆

“Poor Service, Good Product”

Written on: 28/08/2020 by Gerald1972 (1 review written)

Bought carpets for 3 rooms, was dissuaded by the carpet specialist to get someone out to confirm measurements. We were advised at the point of purchase fitters would lift carpet but not remove this. Fitters arrived and were surprised carpets were still down, they advised this was not the first occasion customers were misinformed. They were very helpful and did another job while I pulled up the carpets in a hour (thankfully I was able to do this alone, others may not have been able to do this)… Read Full Review

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★★☆☆☆

“Salesmans patter not truthful”

Written on: 22/11/2019 by Dkdkdk20 (1 review written)

Went in to scs for a carpet the salesman asked what i wanted so i said a carpet but not sure of colour yet as i want a chesterfield sofa first. Oh chesterfields aren't made any more, if you want leather then you need barker and stonehouse if fabric you are talkig thousands and custom made. Ok, what a liar - at least 3 of his competitors at metrocentre made chesterfields and not for thousands!!! Lost my carpet sale as if he could do this about one thing he would do the same Bout another. He… Read Full Review

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★★☆☆☆

“Vancover 4 seater”

Written on: 20/11/2018

We bought the Vancouver 4 seater sofa with the upgraded foam filled seats and I can honestly say it's the worst, most uncomfortable sofa that I have ever owned. The back cushions within a week started to sag and the foam seats have got the indentation of our body within a few days of using. I would not recommend buying this sofa and if I had the chance i would of sent it back straight away… Read Full Review

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★★☆☆☆

“only part suite delivered”

Written on: 17/11/2017 by memo2012 (1 review written)

Ordered and paid for 3 piece suite in august was told delivery 5 weeks but was not contacted until middle of October and then informed after arranging delivery one of the chairs was missing contacted store very lax in information had to keep phoning as they were not coming back to me they were always waiting on information contacted delivery company who were very helpful and they would contact store on my behalf 2 days later store phoned missing chair had been found finally received on 13th… Read Full Review

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★★☆☆☆

“bad customer relations”

Written on: 03/11/2017 by Maureen54 (1 review written)

bought theLaguna suite.on the 9/10/17....paid cash.....When I asked for a swatch of the material to match up my carpet...they said they didn't do this.....considering the amount of money spent you would at least think they could afford to give you a swatch.....rubbish I was to wait 5 weeks for this to arrive..and sure enough I got a phone call from a very rude person mumbling something about my suite...when I asked them to slow down I could hear the person sigh and continue with child like… Read Full Review

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Was this review helpful? 1 0
★★☆☆☆

“Sofa looks brown ment to grey”

Written on: 26/01/2017

My sofa arrived today ordered Aaron highland 3 and 2 seater in grey but looks brown at first thought it was lighting. But new it looked different to the one I ordered. Has anyone else had this problem. Am going to take one of the cushions into the store tomorrow just to have this checked if it is grey am going colour blind… Read Full Review

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★★☆☆☆

“cheap and cheerful manufacturing ”

Written on: 14/12/2016 by qxMitchell245 (1 review written)

Took delivery of two split settees today.noticed that neither of them line up where they join,a leg is split and cushion on chaise settee is distorted and points upwards.engineer booked for a weeks time...I've only had them a few hours.shocking quality.never again… Read Full Review

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★★☆☆☆

“Could be better”

Written on: 27/11/2016 by Crawford375 (1 review written)

I got a new sofa from here took a long time but got it and men were lovely but when I got my sofa I got a 20% off on carpet so went to shop and they kept saying no 10% but luckily I have proof but ordered carpet on 14 and still waiting and called shop and they are saying next week but said 7 to 10 days but not going to be here for that time and when in shop I thought the price for deliver for carpet was £30 pound and £70 pound to get laid I just thought that was really a lot on top off £260… Read Full Review

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★★☆☆☆

“Sale and poor advice”

Written on: 22/11/2016

As winter was approaching and I am not in good health and not able to go out alone decided a new comfortable chair would be a good investment. Friends took me to SCS branch at Stoke and there was my ideal chair, a Lazyboy leather recliner. After much discussion with manager and assistant it was purchased with a two seater settee. We were shown a care pack and advised to treat the furniture on delivery. Furniture was duly sent but no care pack and as my friends were on a month's vacation I… Read Full Review

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★★☆☆☆

“Our leather suite was delivered with some damage and...”

Written on: 18/04/2016 by 339Childers (1 review written)

Our leather suite was delivered with some damage and we where told to phone customer services. A very rude man eventually came and repaired the faults that where obviously manufacturing defects and no apology has come from SCS. What is really annoying is the £6.10 phone charge for calling customer services twice, 019 numbers and where kept on hold perhaps to run up the charge. We where genuine customers and paid cash, they are ripping off customers trying to contacting them to report their… Read Full Review

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★★☆☆☆

“VERY POOR SERVICE”

Written on: 06/04/2016

Ordered 2 seater and 3 seater settee plus footstool. Delivery date agreed was the beginning of March. No one contacted us to say that there would be a delay and we were told that it was most unusual for the furniture not to be in on time (Oh how I wish we had read the online reviews.) When the furniture was finally available for delivery we were not given any option but told that it would be on a tuesday which is the only day I work. I refused to take a day off work to wait in for a delivery… Read Full Review

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★★☆☆☆

“Terrible service”

Written on: 11/03/2016 by Spencere338 (1 review written)

Got a music sofa from scs in huddersfield. Wasnt the original sofa we wanted but didnt want to wait 10 weeks for a sofa. Been waiting a week for this one and was told it would arrive in the morning. Which i thought woild be great and could get stuff done the rest of the day. Been sat waiting now all day its nearly 2 pm now and still no sofa, leaving me with elss time to go to my flat to get the rest of my things and do some house work for the rest of the day. Having phoned them and veing told… Read Full Review

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★★☆☆☆

“Not very comfy”

Written on: 09/02/2016 by KatS27 (2 reviews written)

We purchased our standard back 4 seater sofa a couple of years ago now. We initially had a problem with the back cushions getting out of shape. SCS sent someone out who filled the cushions with more filler. This remedied the situation for a while but it has since returned. We paid extra for foam seats, I only wish this option was available for the back cushions as the sofa looks mishapen and is terribly uncomfortable. We regularly plump the cushions but it doesnt really make much of a… Read Full Review

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★★☆☆☆

“Never ever again”

Written on: 26/01/2016

Purchased a sofa bed in Nov 2015 also bought extra cover (not worth the paper it's written on) Delivered on time but noticed a small tear in fabric.Unfortunately didn't notice it within72hrs so SCS say not there issue but the extra cover providers. Contacted them but not there issue either they apparently only cover stain damage etc.This has been on ongoing issue for the past 6/52 So we have a sofa bed with a tear that no one wants to do anything about and we paid £80 for extra cover. No… Read Full Review

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★★☆☆☆

“Poor quality”

Written on: 18/11/2015 by Fedupbob69 (1 review written)

Bought a Chesterfield suite in summer 2015. 9 weeks to arrive and when it did arrive it was nothing like the one in the showroom. The leather on the arms is so thin and cheap it marked within a couple of weeks and i doubt it will last long. Nothing like the quality of the display suite… Read Full Review

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★★☆☆☆

“Delivery delays unconvincing explanation”

Written on: 26/10/2015 by Skench (1 review written)

Ordered leather suite from SCS Colchester 14 weeks ago. Paperwork says 10 to 12 weeks. Still waiting. Chased branch today who rang me back after saying they would ring head office. Said there had been a delay on the leather which their head office had not told them about. Said the suite was leaving the manufacturer today(handy!) But would still be another 4 weeks. Not a convincing story. Now worried after reading loads of bad reviews. Have had no seating for 4 weeks as had to get rid of the… Read Full Review

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★★☆☆☆

“We received our new sofa with a dint in the arm”

Written on: 17/10/2015 by Thaddeusz340 (1 review written)

Our new sofa come with a dint in the arm towards the top.SCS sent a technician out to do a repair.looking at it when I got home from work after he had done a repair. I found the repaired area was now lumpy it felt as if a peace of material had been shoved up the arm from the bottom of the sofa. I turned the sofa over and found they had peeled the underneath back and stappeled it back on.It now looks like a shop seconds sofa They can have it back. … Read Full Review

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★★☆☆☆

“O M G”

Written on: 15/09/2015 by Zuummm (1 review written)

Avoid this place at all costs, salesman pressure you to buy, after you say no, they will start offering all sorts of discounts until you accept it, after agreeing a price and promising home delivery is included he adds delivery at £60. Myself being a fool signed contract without reading thoroughly, I trusted him to keep his word, more fool me... Salesman informs me delivery is within 8 weeks then rings me after 3 weeks informing me the sofa is ready to be delivered because they don't have the… Read Full Review

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★★☆☆☆

“Will never buy from SCS again.”

Written on: 27/06/2015 by LinaFischer362 (1 review written)

Bought corner sofa and carpet in Dec 2014. Wrong sofa construction information given by salesman in showroom. Told the salesman we had an awkward corner in house making manouvering difficult. Salesman assured sofa will be delivere in three pieces. When sofa delivered, came in just two pieces. Delivery men unable to make manouver and gave up leaving me to try and shift sofa. I had to rely on the kindness of a busy loacl builder, whi withing 10 mins of my call for help came and solved the… Read Full Review

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★★☆☆☆

“Delivery”

Written on: 10/06/2015 by graememoon (1 review written)

Was told by salesman they had 3 of the suites i picked in warehouse ready for delivery......LIES He also told me delivery would be between 10 - 12 weeks......MORE LIES After being told by store it would be with them on Monday 8th June then delivered to me its still not arrived and they now can't tell me when it will. 14 weeks and counting. AVOID THIS STORE IF POSSIBLE… Read Full Review

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