Crystal Windows & Crystal Home Improvements Reviews - www.crystalwindows.co.uk

★★★★★
4.6 / 5
96.4% of users recommend this
  • Value For Money

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Crystal Windows and Crystal Home Improvements - www.crystalwindows.co.uk

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Latest Reviews

★★★★★

“Front door”

Written on: 20/02/2018 by Gilliangrn (1 review written)

Very polite and pleasant man who fitted my door and 2 windows. Cleared up after him. Very pleased with the result… Read Full Review

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★★★★☆

“Happy Bunnies”

Written on: 20/02/2018 by gxOgle163 (1 review written)

There was no pressure with the initial quote process and good alternative suggestions were put forward to meet our needs. The suggestions was eventually implemented. Although there was some delay initially and half a day was lost due to a technical problem, the final installation exceeded our expectations. The fitters were great in every way possible and did a great job. We love our windows and would highly recommend others to use this company… Read Full Review

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★★★★☆

“Great job done ..lovely window and doors ”

Written on: 20/02/2018 by Kemora (2 reviews written)

Price offered was competitive and we went with Crystal Windows as the rating was A+. Job was done over 2 days in a very neat and tidy Manner. All Windows and doors made good no need to redecorate. Finished product looks beautiful and we love it… Read Full Review

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★★★★★

“Best Double Glazing Company”

Written on: 20/02/2018 by Mia.Mia (1 review written)

This is the second time we have used Crystal Windows. Had the front of the house done a year ago and have now had the back done with patio doors, kitchen door and windows. We also had a front porch done mainly for security reasons and I must say, it has improved the entire look of the house inside and out. Very happy with the quality and the workmen who were very professional and left the place tidy. Can't fault it...highly recommend!!… Read Full Review

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★★★★☆

“Estimate honoured.”

Written on: 20/02/2018 by DJMoore (1 review written)

Estimate was given for 2 bedroom windows and a kitchen door. The bedroom windows are above a pitched roof and there was a concern that scaffolding would be needed. This would obviously add cost to the estimate. A price was given without the scaffolding cost. A couple of days later the Surveyor called to assess the job. He was adamant that scaffolding would be required. I contacted the agent who gave the original estimate and informed him of this news. He stated that the original quotation would… Read Full Review

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★★★★★

“Professional. Punctual. Reliable. ”

Written on: 19/02/2018 by 474Gorman (1 review written)

What we liked as is that they were punctual, they communicated to us whilst they were doing there job letting us know the progress as it was educational to learn more about the method behind the implementation of the door/windows. The experienced and patient gentleman who came to measure the door initially, was able to consult us properly on which type of door is suitable for our home. For further improvement they could've painted the wall to the appropriate color of our hallway instead of… Read Full Review

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★★★★★

“Woburn Avenue instalation”

Written on: 19/02/2018 by AndyJ40 (1 review written)

Crystal was originally recommended to me by a friend, who had had a door installed by them. I arranged an appointment via the sales stall in the Romford shopping centre. The salesman on the stand was courteous, polite very helpful. The Crystal representative came round a few days later, to do the initial sales pitch. Again courteous, polite and very knowledgeable on the product. Once a price was agreed, the surveyor come round and obviously did a vey good job measuring as all the windows and… Read Full Review

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★★★★★

“Very good service and products”

Written on: 19/02/2018 by Mikemont (1 review written)

We had a great experience from start to end with Crystal Windows: very professional staff, smooth process, quick and high-quality job and products, great financing options, flexible/supportive approach to our project and needs. The quoting process was precise and quick, with follow up support until the contract was signed. Job execution was very quick and solid, thanks to multiple builders working on site at the same time, with no issues whatsoever. Coordination of third parties (scaffolding… Read Full Review

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★★★★☆

“Fantastic Job.”

Written on: 18/02/2018 by Kenney86 (1 review written)

Im Very happy with my windows guys was very friendly and clean up after their work is done .good value for money windows looks strong .I would recommend to family to use them also have a very long guarantee which most companies don't offer that service… Read Full Review

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★★★★★

“Very Happy”

Written on: 16/02/2018 by DarylHood (1 review written)

The only downsides was the works were originally scheduled for only 2 days but took 5 days to complete. The other was an unscheduled visit from an engineer which prompted a lot of confusion.. However the engineers were very professional, well mannered and took a lot of pride and care in their work. The standard of work and finish was excellent. Any queries or worries I had was dealt by the engineers with honesty, professionalism and with prompt reaction. Also the turnaround from when the… Read Full Review

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★★★★★

“Cottage upgrade”

Written on: 15/02/2018 by Markysp (1 review written)

Crystal Windows were very efficient friendly and competitive. I was particularly impressed at the speed they responded to a small problem I had after the installation with a window not shutting properly. I was called back the same day and told that another Crystal team was working in my area tomorrow and they could come and look then. The next day they turned up and quickly sorted the problem. The fitting team were very polite and efficient. They worked in a neat and tidy manner and obviously… Read Full Review

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★★★★★

“Excellent ”

Written on: 15/02/2018 by gogojuca (1 review written)

We make a good deal with good materials and good fittings if any budy need windows he has to go to crystals windows Good row materials and good colors… Read Full Review

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★★★★☆

“Overall good service. Door was fitted to our...”

Written on: 15/02/2018 by Mahmudur27 (1 review written)

Overall good service. Door was fitted to our specifications & expectation. No issues with anything apart from initially had to deal with a typical sales man who started quoting very high price !!! Don’t think there are any need for it as they have great product along side very desirable Buy now pay later options. Just be honest with the pricing this will make a difference from a good service to a great service ! And will help reputations as most of the comany’s Business comes from… Read Full Review

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★★★★★

“Very speedy honest service”

Written on: 14/02/2018 by Abrils68 (1 review written)

Quick efficient process from quote to installation. No problems. All staff knowledgeable, friendly and competent… Read Full Review

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★★★★★

“Excellent company with brilliant installers”

Written on: 14/02/2018 by mpembrey (1 review written)

I needed to have my 30 year old patio doors, and back door, replaced. I did my research and got quotes from 4 companies. Crystal were not the cheapest but I was impressed by their salesman, and the service they gave prior to installation. On the day of the work being carried out, the installers arrived at 8am and worked solidly without a break until just before 3pm. They were courteous, efficient and totally trustworthy. They covered everything with dustsheets, explained every step of the… Read Full Review

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★★★★★

“Installation of French Doors / Back door ”

Written on: 13/02/2018 by Li22irR (1 review written)

Installation of French doors and a back door ( half glass) - all went to plan - guy arrived about 9am on the day arranged. Work was neat / tidy - no mess - well none that I saw! Super new doors - all done by the afternoon. Full explanation of the products - locking mechanism etc. Would recommend this company - reasonable price - no ‘hard sell’ - good value. All staff were knowledgable professional and polite - everything went to plan from the order / survey / installation… Read Full Review

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★★★★★

“Best windows ever!”

Written on: 13/02/2018 by ChristineSango64 (1 review written)

My windows were fitted efficiently and swiftly. All staff involved in the process were friendly and knowledgeable. They worked around my working patterns and cleaned up all their mess. My house now looks good and feels very warm. I would recommend Crystal windows time and time again… Read Full Review

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★★★★☆

“Impressive new bi-fold doors”

Written on: 13/02/2018 by Nathan355 (1 review written)

Firstly the guys who fitted my doors and windows were friendly, efficient and tidy, really nice guys. They explained everything in detail once finished. I made a very quick decision to buy the doors and wondered if I had made the wrong decision, however the doors are now fitted and look amazing. I recently moved in to my new home which had old patio doors with about 4 rectangular panels 4 top small windows and lots of while pvc blocking the light and now it is so much brighter. The doors… Read Full Review

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★★★★★

“Another satisfactory installation by Crystal”

Written on: 13/02/2018 by CrystalReview (1 review written)

We were very impressed with our installation. Firstly, the surveyor who had been to our house before. He worked quietly and diligently and was very thorough. Secondly, the window fitters. Two young men who arrived early and were keen to get on. They prepared the surrounding area with sheets to avoid too much mess. Apart from being hard workers, working well together, they were also pleasant and respectful. They got the job done in a day despite a few unavoidable hiccups and the very bad… Read Full Review

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★☆☆☆☆

“Out of Guarantee ”

Written on: 10/02/2018 by LeroyMcDaniel1947 (1 review written)

Had the installation done just over 10 years ago and fairly happy, BUT, now out of guarantee and the french doors have dropped a little in the middle and need adjusting, not expecting this to be a freebie. Complete turndown. "Our engineers do NOT turn out for installations post guarantee" even when you offer to pay. CRYSTAL - only interest is flogging their double glazing and for the rest take a run and jump… Read Full Review

Crystalwindows's Comment

Written on: 12/02/2018

Dear Sir / Madam
Please contact crystal service department to resolve this issue.

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Drogue's Comment

Written on: 12/02/2018

Thank you for the offer.

Had the expected customer service been available when I called instead of a very firm "Our engineers do NOT turn out for installations post guarantee" then I would have been satisfied.

Now it is too late. Other double glazing contractors have similar attitudes to those expressed by Crystal, that unless there is the likelihood of a deal worth a few thousand pounds they have no interest in providing customer service.

Driven by the need to fix the problem I resorted to do it yourself. It hardly needed an "engineer" to resolve.

Poorly fixed locating plates in the frame had caused the door to stand proud from the seal, this, in turn, caused a gap allowing fresh air to enter via the seal.

Net result, problem solved at no cost to me, loss of income to Crystal and resultant bad review.

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