Saga Car Insurance Reviews

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★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“They charge for non fault calls.”

Written on: 26/03/2019 by Holden82 (1 review written)

Rang to inform them that my wife's car had been hit whilst parked in a supermarket car park, no one in it. The third party kindly left a note saying she was responsible and gave her details. I phoned all my insurance companys for my vehicles, as I am a named driver on my wife's insurance and saga were the only ones to say we are going to charge you £14.96 mid term penalty for reporting this. How discussing is that, what a bunch. Will not be using ever again… Read Full Review

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★☆☆☆☆

“Awful customer care”

Written on: 26/02/2019 by Coheny198 (1 review written)

I rang to discuss a change of car part way through a year- I have much cheaper quotes from other companies than Saga so expected them to offer a more competitive rate or refund me for 6 months unused insurance. The 'admin' fees for making changes and what can only be called a fine for cancelling part way through a year made it financially unreasonable to cancel or change to another provider. Essentially I have been financially blackmailed into remaining with an insurance company that has… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Murder”

Written on: 10/02/2019

I have described and published my experience with Saga in detail There was not a step that would not have been bungled by disrespectful and arrogant young people employed in the company and the pretty marketing contains rubbish. My experience entails several points where Saga acted unlawfully. In my opinion, Saga takes the elderly for a ride… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Chancers ”

Written on: 30/08/2018 by Laidlaw4 (1 review written)

Received our renewals which had increased by almost £200.for two cars. Got multi car cover on same basis through Go Compare saving more than £ 160. Do not automatically renew with Saga without getting a comparison quote. They are not the Company they used to be… Read Full Review

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Was this review helpful? 6 0
★☆☆☆☆

“Incompetent, lazy and very arrogant”

Written on: 30/08/2018 by VeryDepressed (1 review written)

Received renewal quote which had increased by £135. Phoned Saga to ask how they could justify the increase and was shocked to hear the response "Ok No problem, would you be interested in receiving information on Saga holidays?" You can guess my response. Went on Go Compare site and got identical cover for £213 as opposed to Saga £465.23 Reading other reviews I'm amazed they have any customers. They certainly don't deserve any… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Beware”

Written on: 04/05/2018 by 386McCurdy (1 review written)

Chose cheapest on comparison website, when I tried to pay, a message said it could not insure me. When I asked why I was told that because I had reported an incident to my previous insurer 15% was added to the online price. I DID NOT AND NEVER HAD MADE A CAR INSURANCE TO ANY INSURANCE COMPANY. BEWARE SAGA CAR INSURANCE… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“very bad.”

Written on: 20/04/2018 by sue-anna (1 review written)

ive had nothing but trouble from this company,i wish hadn't bothered,watch out for the admin fees etc and customer service the worse I have dealt with.avoid at all costs… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Protected no claims my backside”

Written on: 24/01/2018 by joliam (2 reviews written)

Took out a car insurance policy with protected no claims and paid my policy up front which I usually don't do, I got an email telling me that a no fault claim from 18 months ago has shown up on their system and also a claim from 5 years ago for an accident I had in a works vehicle also non fault but disputed by the other driver,I now have been informed that my premium is going up by over 40% and basically protected no claims is not worth the paper its written on. Beware of this company as… Read Full Review

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Was this review helpful? 2 0
★★★★★

“only one you need ”

Written on: 29/10/2017 by Valeria408 (1 review written)

I had a crash , not my fault . Saga were top notch and really looked after me . I have my house contents with them as well , don't waste your time with others cause your wasting it .10/10… Read Full Review

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Was this review helpful? 2 1
★☆☆☆☆

“TOTALLY USELESS AND INEPT”

Written on: 19/10/2017 by winstonchurchil (1 review written)

Insured with saga motor insurance. Was involved in a no fault claim in june of this year (5months ago) unfortunately our renewal fell within days of the incident so we were offered renewal with no no claims as there was an ongoing claim which was not settled. We decided to wait to re insure as the renewal team refused to give us a renewal quote figure after settlement, so we would have been in a position where we may not have received anything back as we would have accepted the inflated renewal… Read Full Review

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Was this review helpful? 1 0
★★★★★

“car and home insurance”

Written on: 05/09/2017 by PedroFitzsimmons250 (1 review written)

I got excellent service today for house and car insurance and as per last year a very pleasant transaction ...i'm well pleased with reasonable price and conversation with staff member i spoke to....thanks… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“EXPENSIVE”

Written on: 01/08/2017 by Jacoby222 (1 review written)

Having changed my car was quoted at renewal £441,but online quote through comparison site £369 both with SAGA???? ON PHONE told not able to match the online quote??due to it being a renewal price??? told if I cancel policy,after 28 days they can then match online quotes//////whats that all about… Read Full Review

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★★☆☆☆

“Totally misleading information”

Written on: 18/07/2017 by Romeoy171 (1 review written)

I insured my second car through saga. This is a car used for classic car shows. I contacted the company to ask about modifications. I explained that wanted to fit four rally lights and some decals to create a homage to the rally cars of the period. I was told the decals were fine, but I could only fit two spotlights. I went ahead with the mods and informed the company. I even offered them a picture for their records and duly sent it to them. Imagine my surprise when they cancelled my insurance… Read Full Review

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★☆☆☆☆

“Shockingly bad service from Saga - AVOID AVOID AVOID”

Written on: 14/06/2017 by Griffith453 (1 review written)

Shockingly bad handling of my accident claim and resolution offer. Garage they offered me to repair car were appauling. Firstly they gave me a hire car with a punture and a boot full of rubbish. After being repaired garage bought my car back with white paint all over it, it was collected again and paint removed then it was returned again with screws and bolts missing from the rear wheel arch, collected car again and i was told now all resolved so returned car to me a third time with absolutely… Read Full Review

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★☆☆☆☆

“Lazy Customer Services”

Written on: 11/06/2017 by jdybnsn2 (10 reviews written)

Rang to change my policy as I had changed my car 15 minutes before their phone line closed. However, really annoyed to find that although they will answer the phone, they not deal with your call - they want to give you a 24 hour call back instead. Simply just lazy !! Why not just close your phone line earlier instead of irritating your customer by refusing to deal with enquiries there & then. By the time they take your details could have sorted things...If I had wanted to called you tomorrow I… Read Full Review

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★☆☆☆☆

“Disgusting ”

Written on: 05/05/2017

I wouldn't touch this insurance firm again with a barge pole, my husbands car was torched when he left it over night in our local pub car park on early hours of Monday morning, we informed saga straight away as so did the other two people who's cars were damaged there's were removed within one and a half hrs, ours is still there burnt out dangerous vehicle to the public and a eyesore for the liscencee who owns the pub as it's giving her business the wrong impression, to be told again tonight… Read Full Review

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★☆☆☆☆

“Do not use Saga.”

Written on: 30/04/2017 by 246Clay (1 review written)

Do not use Saga.When you have an accident their customer service is diabolical. They are so un organised and un-professional. It takes for ever for them to reply to an email.Also they hide key information in the terms and conditions and do not put in on the policy.As they are dealing with vulnerable people they should operate in a more professional manner… Read Full Review

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Was this review helpful? 1 0
★★★★★

“Excellent serviced”

Written on: 16/03/2017 by JenniferAnneS (1 review written)

I am insured with Saga and had an incident with my car, and because it was old it was written off! The service from Saga has been excellent from the friendly and efficient people at the end of the phone to organising a courtesy car and ending today with the payment arriving. All this took just one month, I can't praise them enough, I'll be staying with them when my insurance is due for renewal if the quote is reasonable… Read Full Review

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★☆☆☆☆

“Trying to get cover for new car ”

Written on: 03/03/2017 by 318Chase (1 review written)

Having saga motor insurance for the past two years with no claims thought it would be easy to insure my new car but was told because someone someone came out of a side road and collided with my wife's car and admitted full responsibility in 2014 and although she is insured by. Lv saga couldn't give me a quote to insure my car said their system wouldn't allow it. Time they changed there system! Ps never been in an accident or had a polnt on my licence in over 30 years !… Read Full Review

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★☆☆☆☆

“No back up”

Written on: 26/02/2017 by LondonHickey (1 review written)

I would stay clear of saga, if you have an accident they will not back you, you will receive no support what so ever, I would rather risk driving uninsured than sign up with them… Read Full Review

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