ACER Computers GB - A truly terrible company with no customer support or any idea of looking after the customer... do not buy from this company Back in January this year I bought from PC world a brand new Acer computer. After only a couple of days it packed up completely... OK so I was miffed but these things do occasionally happen , so I sent it back in the confidence that the Acer company would fix it or replace it... HAH! my first mistake, what a crippled customer returns, customer repair and customer service department they must have? definitely with this company the customer comes last and is to be viewed as an irritation. No acknowledgement of receipt of my computer (did I mention it was brand new and cost £649?) arrived in my Email, so Luckily I had the tracking number... my word it had arrived, they were just keeping it a secret. So I emailed them, " I see my computer has arrived, how is it doing? - We will allocate it to our repairs department! - OK! A little time went by... Hows my computer doing? "we are still examining it"... OK Meanwhile several weeks had further gone by "Hi its me, Hows my computer doing?" we are awaiting parts - OH? But you make these don't you? and you sell them from an online store as well? why don't you just send me a replacement, after all its been quite a while? we are awaiting parts - OK more time went by, I was beginning to pine for my lovely brand new computer... in fact I had nearly forgotten what it looked like or what I had named it! "Hi, its me again... hows my computer?" The parts have arrived! (WooHoo) A week went by, I had become so desperate I'd had to go out and buy another computer just to get things done... so then I rang the company. please put in your reference number... beep, beep, beepity, beep, beep! your product has been repaired said a recorded voice - Brilliant. To get a few extra details IE what was wrong I hung on for the operator... Hi, your system says that my computer has been repaired, may I ask some questions? Sure what is your number? I gave it to her... "er... your computer is still awaiting parts" So, its not fixed then? "I'm not sure, the poor lady was waiting for me to explode, I felt she had similar conversations all the time there at good old Acer! I didn't shout at her, its not her fault that her company is owned and managed by incompetent mini brains, who don't have customer satisfaction anywhere in their mission statement. So back to the Email "Where's my bloody computer, you remember the nice shiny brand new one that I bought from PC world for £649, sent to you for resurrection and now haven't seen for over 6 weeks... do you remember it? because I don't! "It's being repaired?" "Prove it!" end of Email New Email - Hi remember me? I sent a computer for repairs... it was new... you made it... it cost £649... Don't bother fixing it, just send it back, I'll return it to the shop, I'll try to get my money back, I really don't want it back as God knows what you have done with it! They replied... So, you don't want us to repair it? and just send it back? - Do you get the feeling no repairs were ever started? me to! Acer is an absolutely terrible company, They're actually worse than that, but I can't find the words! Still awaiting the return of my broken brand new not good at all Acer computer!

I used to have a $499 dell laptop that blew up. It had win xp on it. I switched to Acer when I noticed that the netbook was invented. I got a netbook red with win 7 starter on it. The computer was 10 inch like the ipad first editions were. I was surprised that the netbook was so powerful to me! I computer had a 1 gb hard drive and some usb ports. I used the netbook for the internet and email. I used the sd card slot for my first digital camera. The computer accepted the card and transferred my pictures and video in seconds. I was so happy. People say that don't like acer, but they are wrong. I am happy with their cheap and good computers. They are realible and don't over hear. The netbook was still being used when win 10 first came out. I started getting notices that I can get a Slim version of win 10 soon. I installed it over win 7. The win 10 os worked well on the netbook as well. I used the netbook on the charger, plugged it a lot. The battery got shot, my fault. I was sad but glad to get a new laptop. I got a Lenovo with 10 on it, another story- My new netbook is 11 inch spin with touch screen. Acer and I love it!

First, grab some pop-corn. Sitting comfortably? How I wish I'd seen the other reviews for this company before I bought a computer from them (over a year ago now). All I wanted was a fairly basic, inexpensive PC, and Acer systems seemed to fit the bill. For a while, everything was fine, and I had no reason to contact Acer. Unfortunately, this changed shortly after the warranty on the system expired. The (onboard) graphics card started failing. It was a little frustrating to have this happen so soon after the warranty ran out, but my initial reaction was "oh well, these things happen, I'll just go and buy a low end, standalone graphics card". Unfortunately, in addition to my first error (buying from Acer), I compounded the error in that I bought a micro-ATX system from them, which meant I needed to purchase a low-profile graphics card. I decided to contact Acer to see if they could provide any info as to what cards would be compatible with the truly pathetic 220W power supply (yes, they still make them) in the system. I acknowledged that my system was out of warranty, but all I wanted was some information. Cue crickets. Over two weeks later I finally got a response, which can be summarised as follows "Your system is out of warranty". Really? I had no idea. As I didn't fancy waiting another two weeks for a response, I just went ahead and bought the lowest spec low profile GPU I could find and fitted that. It didn't work, the power supply was just too weak. So, my next effort, get a decent power supply. Which introduced me to the next problem - non-standard components. The form factor of Acer's micro-ATX systems is such that standard micro-ATX PSUs don't fit inside them! Seriously. So, I emailed Acer (still being polite at this point) and asked if they could let me know where I could get hold of the proprietary PSUs they used. More crickets. I never heard back from them. I continued on with the ailing system for a little while, simply accepting that watching a DVD was out of the question. Then the system decided to periodically go on strike. I'd switch it on, hear the fans whirring, but nothing would happen. When researching this symptom online I found it to be a very common occurrence with Acer systems, and no one seemed to have a consistent solution to the problem. My solution was this; randomly disconnect and reattach various cables and peripherals, switch it on and off somewhere between 3 and 15 times and eventually it would boot properly. Suffice it to say, I didn't put up with this for very long, and decided to buy a new system (not from Acer, in case there is any doubt). This company is a complete joke, and it gets worse, I've had the misfortune of dealing with this company over a separate faulty system (not an Acer), for which they turned out to have the maintenance contract (arggghhhhh!). I'll write a separate review for that (companies this bad deserve the additional low ratings!). Let's just say, if you want a low quality system, with non-standard components, and the worst customer service experience you'll ever have... choose Acer.

I had an Acer V243H 24" Monitor with LED backlight which failed during its warranty period i.e. screen started flickering when any dark areas were on screen. I contacted Acer and returned it under warranty. They sent a courier to collect the monitor which was good. The problem came however when they needed to replace the monitor because my model was no longer available. They didnt ask me if the monitor they were going to send me was suitable for my needs, they just sent it. What they sent was an Acer G245H, which doesnt have an LED backlight, and has a poorer contrast ratio. They said it was selected by their engineers as an equivalent model, and refused to exchange it leaving me with little choice bu to either accept it or sell it on ebay and buy a replacement. After this my opinion of Acer went from very good to I will never buy from again. If I bought a 3d monitor and had to exchange it would they replace it with a 2d one and say its equivalent. When I bought the monitor, if it wasnt LED backlit I didnt even consider it for purchase due to the extra power consumption of the standard LCD monitors. If you had a diesel car and it gor warranty replaced with a petrol model would you be happy? After all you went with diesel because of the extra miles per gallon, so why replace a monitor with LED backlight with a standard back light monitor? I expect to get a lot more than 1 year 4 months out of a monitor that cost £180 at time of purchase and will never buy an Acer product again.

Really bad service and awful customer support. Laptop was less than 3 months old when it started to shutdown suddenly and without closing windows. Initially Acer even denied that it was under warranty. Reckon I've spent £50 in phone charges (premium rate number must be used). In next 3 months it has gone back 4 times and the problem is still not fixed. Lesson learnt? If you buy Acer, keep the box - you're going to need it!

The computer works well, however the machine seems to have problem in recognising its own drivers and the built-in webcam is often not recognised and the screen flickers a lot with dark colours - which makes it almost impossible to use at times.

Very poor customer service - ACER are renowned for it apparently!