I too am disgusted at the attitude of the DYSON company nothing but problems with cheap plastic parts breaking and costly to be repaired, having had the last repair in August 1012 on the inner door the catch has now broken and I am unable to get one to replace it as E-SPARES tell me DYSON have ceased all manufacture of parts. What a let down, how long will it be before this attitude extends to there other products....??? Steer clear of DYSON.... I fear??

Received a letter from Dyson about a month ago stating that they will now no longer be sending Dyson Engineers to fix this particular model as they have stopped making spare parts for it..How wonderful! They did how ever give me a £50 voucher to help pay for a new washing machine..... I have had every fault under the sun and every year i have had to call out the Dyson Engineers and virtually every part has been replaced even the twin drum..I paid £900 in 2001 and i expected a lot better for my money...My Dyson vacum (Animal DC08) has faired no better,again every single part has been replaced...No more James Dyson appliances for us,Never!!!!

I bought my Dyson CR01 Contrarotator in 1998 or 1999 and paid just over a 1000 pounds for it through my home catalogue. It was new on the market and I wanted the best. It has been wonderful over the last 9 years and still going strong. Dyson have constantly insured it for me, and under the constant extended warranties, and insurance cover they have never complained about it's age, and replaced the doors, the motors, the soap dish, the drum, in fact, other than the shell of it, which I might add, is still in perfect condition, I still have a perfect washing machine which is used twice minimum every day of the week . Thankyou Dyson. If ever I had to buy a new washing machine I would buy exactly the same machine again.

Don't buy the Dyson CR01 Memory is my advice. I have a dyson and I have had problem after problem with it and unfortunatly dyson customer services do not care at the faulty products they sell.
Problems are as follows,
clothes torn apart, flooding in kitchen, drum fell out twice, fault f15 on panel,fault f11 on panel, fault 3 on panel e.t.c.
I can sit here all day and list the faults my dyson washing machine has had but Im sure you have made your mind up by now.

I head a family of six. Prior to buying the Dyson, we would go through one washing machine every 14 - 15 months. We have tried them all - Zanussi, Hotpoint, Servis, etc. After the warranty expired, so did the washing machine and the repair cost simply did not make sense - it was cheaper to buy a new machine. We have now had the Dyson CR01 for more than 5 years. It is a brilliant machine and, when it breaks down, I call out Dyson and pay the 85. They fix it and also look for anything else that requires attention. Since new, I have called out Dysons three or four times. Until such time as Dysons release a new washing machine, I shall keep calling them out to repair this one - no other manufacturer comes close to the Dyson wash quality

Please do not bother, I paid £800 worst £800 ever spent. Thought you get what you pay for (as the saying goes) well i don't think so!

The Dyson CR01 Memory is a superb washer.

I'm really disappointed as I was expecting the Dyson CR01 Memory to last for a while - I really liked the design and my kitchen was planned around it - now I have a great big hole in my life (kitchen) and it can`t be replaced. Stay clear, you will be disappointed and after you have had a Dyson it's really hard to go back to conventional washing machines. 600 pounds wont buy me anything as big.

We have had the Dyson CR01 Memory washing machine for almost three years, which we paid 1999,00 euro for!

The control panel has been changed twice, and now we have another problem. Once we had to wait two weeks for an engineer. That is much too long for us - a family of 7 people. We are very disappointed, as we use the machine at least once a day.

A review from the Netherlands

Had my CR01 for 15 months now and it is absolutley brilliant.You get loads in (7kg)and it come out really clean first time,The main advantages we have found are speed of wash,capacity and wash performance.Had one minor problem with the soap dish and an engineer came out within 2 hours and replaced the whole assy not just the cracked part,Excellant back up.The engineer knew the product and had the parts to fix it there and then.Our previous washer a servis it took 3 days to get some one out and a week for the parts.Yes it is expensive,but worth it for the aftercare

I work for dyson. The Dyson CR01 washine machine looks good and works well. there have been problems with a lot of machines though. i recommend waiting until the next model is released and the bugs should be out of them.

Whilst the Dyson CR01 Memory washing machine boasts all these wonderful facilities, it can hardly be considered reliable when you only manage to get 1 wash out of the machine.
The old Hoover machine we bought five years ago second hand for £120 is by far a better and more reliable machine.
Obtaining a service engineer when it is suitable for you is a nightmare.
I recommend not to purchase this machine, for those that have I hope your having better luck than me. I was very happy with my DC01 but more than just annoyed at the CR01 mem.