Phone Card Smile www.phonecardsmile.com Reviews

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Phone Card Smile www.phonecardsmile.com
★★☆☆☆
1.7
17.0% of users recommend this
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Latest Reviews

“NO CUSTOMER SERVICE”

★☆☆☆☆

written by AddisonDrew on 31/12/2014

Tried calling customer service. No answer left message no reply. Sent E-mail two weeks latter no answer to phone call nor E-mail. My recommendation find another phone card

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“GONE DOWNHILL”

★☆☆☆☆

written by Bentley129 on 22/12/2014

Have used Smile for years and all was good. Lately went bad. I was buying Alpha card and was getting my monies worth up until two months ago. Now a 15min call to Thailand cost $6 (20 cent a min). Tried calling customer service to see what's up with no answer. I do not know what happened to them but I am looking for a new provider. I would not recommend them to anyone.

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“I bought $10 1st time and all went well, then I went...”

★☆☆☆☆

written by pixiq8884 on 13/08/2014

I bought $10 1st time and all went well, then I went to recharge for another $10 and it came back with an error, so I tried again and same thing. I checked mt bank statement and sure enough they got $20, so I called the customer svc and left a msg, after 4 msgs on the cust svc voice mail and 6 emails, 2 weeks later still no minutes, no response to the email. So they simply stole my money. 

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“DO NOT BUY”

★☆☆☆☆

written by on 23/02/2014

Phone card smile is a rip-off. They tell you that you have 1 hour and 48 minutes, it disconnects after 1 minute and you lost 10 minutes. Another card I tried said i had 1 hour 20 minutes, used it for 10 minutes. went back on a week later and suddenly I have 0 minutes.

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“PIN Failed!”

★☆☆☆☆

written by TheDude111 on 28/05/2013

I just signed up, I called the local access # and entered my PIN five times. Fail. I called the support number and spoke with a guy who said that I had to call customer service, after a stupid conversation. I told him that HE was customer service! Duh! In the meantime I could use the toll-free number at a much higher rate. I was then given the runaround. They'll have management fix it tomorrow. Right.

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“Phone card Smile ripoff”

★☆☆☆☆

written by on 05/04/2013

We bought many cards from them. They sometimes work. But most of the time they cheat you out of minutes. We were to get 7cents a minute and paid 16-20 most of the time. Switched to Vonage with unlimited USA and international unlimited for what we need for 38 a month. So happy with service. No problems! None no hassles! Love Vonage. Watch your minutes o any phone card they ripp you off and then you call someone in India who gives you a free 15 minutes after ripping you off for 150 minutes. No more

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“Access Number Failed - No Customer Service”

★★★★★

written by on 17/02/2013

My local access number for Nashua NH area has not worked for 4 days and their on-line support doesn't work. Notified by their site reporting system. Still not fixed. Also, there is no customer service number to report the problem.

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“SOLD ME A USED PHONE CARD (TO BUYERS:ALOT OF BUYER 4...”

★☆☆☆☆

written by didnt-get-wa-i-paid on 23/09/2012

i bought the phone card last night at about 8:50 pm and i dail the local number at 8:51 and put in the pin right after, they told me i have $19 DOLLARS i was suprised!!!!! and i paid $20 for it. so i called the phone card company they said i have made two phones calls already, first call is 33 mins and second call is 3 mins i was like. i just bought the fAcking phone card like 1 min ago how in the fAcking world i made 36mins called alrdy. and this is ALFA COMPANY. so i give PHONECARDSMILE.COM A live chat, they told me give them 1 hour they will fix the problem, either they will gives me a new phone card pin, or they will refune my money. thats sound resonable. so i waited ONE DAY not one hour. becouse the phone card was sell to MORE THEN ONE BUYER. WHO KNOW HOW MANY. and do not BUY FROM THIS WEB SITE WARNING YOUR NOT GETTING WHAT YOUR PAYING FOR.!!!!!!!! I had sign up for two years and bought alot of cards from them. and just 1 problem THEY CANT FIX it ALL THEY WILL SAY IS SYSTEM DOWN WAIT. TILL TOMORROW...when you call/text tomorrow SYSTEM DOWN WELL CALL YOU TOMORROW.. EVERY TIME!!!! IF THE BUYS DONT BELIVES TRY IT YOUR SELF WHEN YOU LOSE MONEY THEN YOU WILL BELIVES ME.... DO NO BUY FROM THIS WEB SITE

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Pepperchen's Response to didnt-get-wa-i-paid's Review

Written on: 16/03/2013

NEVER BUY FROM THIS COMPANY. I bought $5 600 minutes card name ASIA TALK. I used it only once for 15 minutes after it was activated. I tried to make a call two weeks later, I found out my time was all gone. Customer service told me there was 99cents maintenance fee after each call. And maintenance fee each week. If this is not rip off then what is.

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“phonecardsmile please remember:we do counting our minutes”

★☆☆☆☆

written by on 18/09/2012

this cards only "one time use". no matter how long my first conversation - the second will be "non sufficient funds". For example my first phone cal were 46 min week late i made a second phone call assuming i have more then 4 hours left; in reality there no minutes left, although i used only 46 min from 5 hrs 34 min. NO INFORMATION ABOUT FEES. the phone number (for customer service not for the website) doesn't work. i been using this website for years. and always same problem; i have to call to customer service of the website asking ti restore my minutes. yes, i will recommended this website ONLY IF YOU WILL USE THIS CARD ONCE: ALL MINUTES IN FIRST CALL. I AM VERY UNHAPPY THAT IS NO WHERE ABOUT FEES: WOULD LIKE TO KNOW WHAT I AM PAYING FOR. phonecardsmile.com please remember:we do counting our minutes...

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“Used it for 1hr at most & now systems says...”

★☆☆☆☆

written by on 11/09/2012

Bought $20 card and used maybe about 1hr to call Hong Kong and now system claims. Tried contacting live support online and nothing.

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“This phonecardsmile is a scam, ”

★☆☆☆☆

written by on 17/06/2012

The very first time I purchased a card from this website, it was okay no issue I was very glad. The second time, I started to wonder why I kept on losing minutes, Third time, same thing happen I called the customer technical support, they told me to wait 20 minutes, and try to make a call again. When I called it's not the whole amount of minutes I was losing. Fourth time, same thing happen, I tried to get my bonus minutes for buying the same cards more than four times, it's not giving me the option. Tried to call for help no luck.

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Haina55's Comment

Written on: 10/09/2012

WOW, this sounds like NOTHING NEW with these people.
I signed on last year and have been purchasing phone cards to make calls to the south pacific region because they advertise great rates and it was good
Recently I purchase calling cards that advertise 36mins for my call and the aumated voice when I place the call says 28mins which means 8 mins is already lost before I evn start speaking. Then a few minutes into the call the call gets disconnected and I have to call their Customer services who promise to replace the missing minutes after 10 - 20 mins THEN another cut off before the FINAL message I get is "YOU have INSUFFICIENT FUNDS to make this call" and in all I would have just received just 7.52mins + 7.28 mins or a total of 15mins for the so called 36 mins advertised.
AND when I keep complaining with cutomer services my account got suspended cos they said I committed FRAUD when all I was asking for was the RETURN of lost minutes they stole.
THIS has been my experience...and the Company is BASED in OKLAHOMA

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“Rip-off”

★☆☆☆☆

written by toddmister12 on 26/05/2012

Stay away from this company. Cards do not come closeto minutes promised

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“Phonecardsmile.com THE TRUTH 5/21/2012”

★☆☆☆☆

written by rjkarl53 on 22/05/2012

Bought Fresh card for my wife to call family in Philippines for 2 yrs until I caught my wife who finally told me she never gets the minutes but had no proof of how short she was. Tonight I bought a card called communicator for $20.00. Suppose to be 3 hours 25 minutes. Timed this and stayed on phone. Got exactly 1 hr and 25 minutes. That is 23.5 cents a minute not the 7.3 cents they advertise and when my wife called customer service she can barely hear the East Indian service agent. He finally turns up volume some how and but continues to be rude. Finally he says he will straighten it out and wait a 1/2 hr and then we can use our missing minutes. When we call 1/2 hr later yes it works again but they only added 28 minutes. We tried using the 28 minutes and they only gave us 13 minutes and said we were out of time again. You getting this math? I am still an 1.5 hrs short. Real garbage company! Deceptive advertising/poor cheap service! Put the word out Please!!!! Oh yes because of hassling a rude guy in India I was able to get more minutes (28 that magically became 13) and reduce my 23.5 cents/minute down to about 21 cents per minute. Never again will I ever buy from Phonecardsmile.com!!!!! Will you??????

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“scam scam scam”

★☆☆☆☆

written by on 29/04/2012

bought a big red 10.00 dollar card was to be or the web page said 4.8 cents a minute!!!!!!! and 209 minutes for 10.00 only got 90 minutes of talk time ,do not buy from this place

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“WONDERFUL AFRICA PHONE CARD”

★☆☆☆☆

written by on 27/04/2012

I CALLED THERE CONSUMER SERVICE THE LADY WAS VERY RUDE WAITED MY MONEY.. RUDE CONSUMER SERVICE REPRESENTATIVE...DON'T HOW TO TALK THERE CONSUMER DON'T BUY IT.

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Haina55's Comment

Written on: 10/09/2012

the main woman in the Oklahoma office, she's always polite and helpful...just to get some minutes reinstated..

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“big scam never buy it ”

★☆☆☆☆

written by gemi77 on 03/04/2012

it's very bad card to buy i lost 1 full hours on the fist call and it was dropped customer support do nothing to you i will contact my bank to get my money back it takes 2 dollars service fee in advance bad bad bad card

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“This card is a scam! Read the Terms of Service, you'll see”

★☆☆☆☆

written by cgon on 05/02/2012

Here's what their TOS states: Use Google Voice for $0.02/minute instead and save yourself the hassel. BY USING THIS CARD, YOU AGREE TO THE FOLLOWING: A SURCHARGE OF 99¢ (SUBJECT TO INCREASE) APPLIES TO PAY PHONE CALLS. CALL TIMES ARE ROUNDED TO THE NEXT 3 MINUTE(S) INCREMENT. A WEEKLY MAINTENANCE FEE OF 99¢ APPLIES. FCC MANDATED UNIVERSAL SERVICE FUND, TRS FUND, AND OTHER REGULATORY FEES APPLY BY LAW AND WILL REDUCE CARD CALLING TIME. A POST CALL FEE MAY APPLY AT THE END OF EACH CALL DEPENDING ON DESTINATION AND LENGTH OF EACH CALL. A 10% TO 20% CARD COMMUNICATION FEE IS ADDED DURING ALL CALLS OVER FIVE MINUTES, AND THE PERCENTAGE WILL VARY DEPENDING ON LENGTH AND DESTINATION OF EACH CALL. CALLS ORIGINATING FROM OUTSIDE OF 48 CONTIGUOUS U.S. STATES MAY INCUR AN ADDITIONAL CHARGE OF UP TO $0.19 PER MINUTE. CARD EXPIRES 180 DAYS FROM FIRST USE

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“DO NOT BUY FROM PHONECARDSMILE.COM. IT IS A SCAM COMPANY.”

★☆☆☆☆

written by on 22/12/2011

Phonecardsmile.com is a scam company. I bought a card that it listed for 9.1 cent/minute when in actuality it was 14.3 cents per minutes. Secondly, I bought another card for $10.00 with a service fee of $1.00, instead my credit card was charged $12.00 for this transaction. Either somebody does not not common addition or the company thinks its buyers do not know common addition. I try contacting customer service, but it said my pin, which they gave me was invalid. I believe the nice reviews here are written by phonecardsmile associates.

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“best rechargeable phone card”

★★★★★

written by bettypeets on 23/10/2011

i've used phonecardsmile for more then 4 months now and i have to say they offer one of the best rechargeable phone card compare to other company that i have used. Their rates lower than others as well. last but not least the quality almost like landline. I would recommend phonecardsmile to anyone need to call international

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“Do not buy till you have read this”

★★★★★

written by raylittle on 17/10/2011

phonecardsmile one of the site i have used other than nobelcom, speedypin, comfi. I must say phonecardsmile offer better than everyone around as far as the phone card quality. All phonecards i have tried having some issue either minutes not deliver or quality not what i expected. Since then i tried PINLESS which they said much better then regular card, YES INDEED! i've been with phonecardsmile for more than a year now and their PINLESS is work great for me. If you must choose caling card, pick African Dream. Overall rating for phonecardsmile.com A

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