I applied for a mortgage at the start of February, I supplied all required documents, and waited. Two weeks later I chased to find out what was happening, the mortgage consultant I had been assigned never answered her phone. When I eventually got an answer from her via email, she listed more documents that were apparently missing, one being a job reference. Instead of calling and asking they had been sending the form to an entirely different address. Within an hour they had all the documents needed do again I waited...patiently. Another two weeks passed no communication at all; I called regularly to get updates when I could reach her I was told we're really busy etc etc you'll have it by the end of the week. Then four and a half weeks after the original application I get a phone call ... hallelujah but nay its not an offer just further question they should have asked at the start....I call back and my mortgage consultant has left at 3:15pm with the promise of a call tomorrow, and no alternative contact so I can answer the questions. I have now lost out on the house as the vendors accepted another offer; this has left me in an unbelievably awkward position...thank you Ipswich!

I was happy with the Ipswich Building Society as I had this mortgage for years but when I split from my partner. They expected me to pay the mortgage even though I'd been kicked out of my house. I kept in contact but after a month they sent a court order which added a grand to the arrears. Sorted that out okay but have just sold the house and there were other charges on top. Would not recommend them.