We have had to replace our Potterton boiler after 6 years - several costly faults, and appalling customer service, along the way. I believe we spent over 15 hours on hold over a week and there was no resolution from Potterton. We were forced to have a Potterton as we moved into a new build- watch out for this and request a different manufacturer from our developer if you can. For your sanity and hair colour, steer clear of Pottertons!

Hours spent on the phone trying to get through to customer service after experiences boiler issues. Only to get unhelpful advice.

had five years now no problems at all

Great boilers and great back up for installers with thier next day call out. I find I only fit Baxi now.

Got Potterton promax HE 28 plus installed four years ago. Since then we have had two divertor valves fitted.... two actuator motors....one pcb board fitted.all at our cost. my wife and I are in our seventies...and cannot afford these kind of costs...but neither can we afford not to pay up as we would be sitting in our home freezing....like we recently had to...as we had to wait five days for an affordable refurbished PCB board coming from England...as boiler kept showing E168 and would not fire up....this error code is not even in your manual !....this model should not be sold to Joe public as its one piece of crap...we have spent quite a bit of our savings on repairs to a four year old boiler...our old boiler was 28 years and never a murmur from it..but then again it wasn't a Potterton... we were tricked into changing it...to old, to noisy, no parts available etc etc...

...and still no answer. For reference Worcester answer the phone within 10 seconds.

what a complete waste of money, bought this boiler from British Gas and they were absolutely superb but the boiler is rubbish. Plumber is struggling to get replacement parts as the diverter valve has started leaking and BAXI insist that you have to buy the whole unit rather than just the piece required. Just forked out £160.00 on something that should only cost a couple of quid plus labour to replace. " PLEASE DON'T BUY THIS BOILER "

we had a baxi potterton fitted by British. Gas and covered by home are. After less than a year the heat exchange unit leaked. British gas visited and called the manufacturers to replace it- they did this after 2 visits, but BG engineers had to come back to take the air out of the system. We have since had several visits from BG and the manufacturer and the heater still makes a loud noise and cuts out. I've just wasted another days holiday for the Baxi engineer not to turn up Reading on line I see it's possibly a fault with the manufacturer .... So if you ask British Gas to fit a new boiler - probably best to get any other make than Baxi. If you pay a company to fit your boiler and to maintain the system I would be a little more forceful than Iave been about recognising their responsibility

I bought a flat in a block where all flats have Potterton Powermax HE boilers and I took out a service insurance with Potterton recently. They tell me I need the flue junction changed plus I booked a boiler service, as offered in the service contract. I made an appointment. I wasted 5 hours waiting the first time – no show. The second appointment, the engineer came and took one look at the new flue inspection hatches and left, saying they were too small. According to Gas Safe Register and Health and Safety Executive (gov site) there is no legal requirement on size. Mine are around 200mm x 150mm but the Potterton service engineer said my correctly fitted hatches had to be 300mm x 300mm. I suspect he was simply trying to get out of doing the job. I would never buy a Potterton boiler again, had I the choice, as the backup service is so poor, never mind the cost of waiting for half hours at a time to get through on the phone at 10p per minute. Sad for British industry.

I have a Potterton Powermax HE. They fitted them in every house on our development and everyone I've spoken to has had problems. The boilers are just out of warranty so we're having to foot the bill. I spent £150 in January this year because it was losing pressure, and now (August) there's a problem with it igniting. Rang 4 plumbers, all of which said they refuse to touch them and one advised to get another boiler as they are useless. What really infuriates me is that because no plumbers will touch this mediocre product I'm forced to do a 12 month plan through Potterton to get it fixed....so I'm now PAYING Potterton to fix the useless product they supplied in the first place. Oh and there customer service is pathetic. Stay well clear!!

Hi guys. I was working today on a Baxi System 100 HE Plus. Boiler fires up and working fine till reaches the set temperature, goes off, cooling off period, fires up again and burner goes off and on, off and on every 3-4 seconds without lock out or any error flashing lights. I have cleaned the ignition probes, replaced the temperature sensor, both overheat stats, checked the wires ok. At the end i have taken off the boiler outlet flue elbow and realised the inner flue seal/O-Ring had been burned out, vanished,causing products off combustion geting back to the fan, sucking in back to the burner causing lack of the air and makeing boiler cutting off and fireing up again and so on without lock out or errors flashing lights. Simple as replaced all flue seals and boiler working fine, smooth and quiet. Co/Co2 ratio 0.0008, perfect. Problem sorted without replacing PCB or Gas Valve or Fan,originaly adviced from Baxi to replace them. God Luck

BAXI aftersale service - absolute joke! -6C outside and they cancelled my anointment twice already!! First, because the engineer 'get stuck' with another job, today due to 'family emergency'. Rubbish, rubbish, rubbish! Highly recommended NOT!!!

British Gas fitted this boiler in 2004, it started to go wrong 2005 and has been breaking down ever since. I have had over 20 call outs from the Homecare team. I wrote to Baxi but as the Homecare hadn't reported this they had no record. When I asked why this hadn't been done Homecare said they only do this if they can't fix it at all. I now find my monthly payments have gone up over the years becuase of the poor history of the boiler they fitted. Had I known this I would have complained after year one.

We had a Baxi Combi 133 HE Plus fitted just over 4 years ago by a Corgi Registered Plumber (ex British Gas employee). We have had nothing but trouble with it. It was 4 weeks out of Guarantee when we were getting loud banging noises when it fired up. Had to have burner replaced costing nearly £300 incl labour. Sent old burner off to Baxi but got no joy from them. After a few months the banging started again. Several visits from plumber did not fix the problem. Joined British Gas scheme and have now had to have the burner replaced again. Still getting banging noise, which is very loud and the neighbours are complaining. Have had B Gas back again last week, he checked it again and said see how it goes. It is still happening and is quite scary at night when all is quiet. Surely this must be a design fault. We have the heating on timer and just leave it to get on with it, so how can it be something we are doing? I am thinking of getting on to Trading Standards as I think the Boiler is not fit for purpose.