Moneyway OneBill Reviews

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★★☆☆☆
2.1 / 5
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Moneyway OneBill

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Latest Reviews

★☆☆☆☆

“ONCE THEY HAVE YOU, THAT'S IT, YOU'RE THEIRS. BUYERS...”

Written on: 09/02/2021 by BillScott65 (1 review written)

I have written a few reviews for Moneyway since August last year. While you are in the process of setting up your finance, they are there for you constantly and can't do enough for you. BUT THEN YOU GET YOUR FINANCE. Like i have said before, I exercised my right to terminate the agreement. In the "Termination" "Your rights" section it states that once you have paid over a set amount and the car is in reasonable condition, you can return the car and PAY NO MORE. Well that's what it states in the… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 01/01/2021 by 2Arsenault (1 review written)

Got car insurance , the pandemic happens I lost my job. I was given the 6 month holiday. Unfortunately as yet not yet been able to find a new job due to all these lock downs and confusing times. I am currently on the universal credit. Money way have said no lower payments it’s all or nothing. Government guide lines dictate lenders should be more understanding. However moneyway have persisted. All or nothing! Morally questionable company… Read Full Review

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★★★★★

“Goodbye to n old friend”

Written on: 17/12/2020 by gman68 (1 review written)

We have been with Onebill for probably 15 years. They were there during the real good times and there when we lost our business. Without them, would have lost everything. The customer service we have received from them has been absolutely phenomenal. I cant fault them in any way in all the time ive been with them. Every single telephone conversation we have had has been helpful, positive & supportive. Today we received a letter that they are closing Onebill and we are gutted. An absolutely… Read Full Review

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★☆☆☆☆

“This star is given due to a minus rating not being...”

Written on: 04/12/2020 by LifeKeppsOnGivin (1 review written)

If you value your sanity please steer as far away from these people as humanity possible. I have been trying to make a payment for 11 months now. Every time I try they ask me for another price of information nation and advice me not to make any further payments until I have a payment plan agreed and in place. Now the arrears on the account are stacking up but they still won’t take a payment and still advice me not to pay anything until a plan is in place. Meanwhile they have added nearly… Read Full Review

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★★★★★

“Brilliant ”

Written on: 27/08/2019 by kimmorrison (2 reviews written)

I have been with this company for the past 14 years, would love if I could add my husband to the account but they wont allow it. However all the other services they offer are brilliant. Cant fault them 100% recommend to everyone… Read Full Review

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★★☆☆☆

“From hero to.....who?”

Written on: 18/09/2018 by northantspete (1 review written)

Ive been with moneyway (secure trust bank one-bill) for 15+ years. Until now I was happy that a) they paid all my bills on one day b) they banked up my overpayments giving me a lovely lump sum which got me out of pickles c) I saved in the long run as they had deals with vendors However, it is now time to say goodbye because: a) Banks give me direct debit rewards (£2 per DD) b) moneyway no longer send me the lump sum, instead spread it to reduce my monthly bills (my money, so I should have… Read Full Review

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★☆☆☆☆

“Reported to Trading Standards”

Written on: 30/03/2017 by Knightrm85 (1 review written)

AVOID THIS COMPANY - NOT WORTH THE 1 STAR!!… Read Full Review

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★★★★★

“excellent customer service”

Written on: 31/01/2017 by Gial222 (1 review written)

This morning I telephoned one bill , and I spoke to a lady called 'dawn' at the shirley/ solihul branch , she was very polite and resolved my query efficiently, she turned a very bad day for me into a really good one , I have been a customer for 17 years now and it's nice to give credit where it is due , so thankyou to dawn for being a great help as you are doing a great job , kind regards n forster… Read Full Review

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★★☆☆☆

“Hello more been very good happy at as at if our own...”

Written on: 09/12/2016 by Randy438 (1 review written)

Hello more been very good happy at as at if our own will wanted under stand most from see we was had his how use below find looking very life with thanks about waiting of it land information wells by mind have please just everyone and did few yes. Best talks include but members or for get there anything… Read Full Review

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★★★★★

“Over all experience with money way was excellent how...”

Written on: 30/11/2015

Over all experience with money way was excellent how ever car I got on finance NOT GOOD problem after problem has cost me over £1.500 parts and labour and still needs new timeing belt kit due to the costs I missed payments and car is now being taken this week as I'm down with it! Money way how ever not their fault! Over all money way have been good to my self I had a lovely new car for a bit 9 out of 10… Read Full Review

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★☆☆☆☆

“No good ”

Written on: 25/11/2015 by Ranj701 (2 reviews written)

Only good to getting high interest loans on sub standard vehicles from car shop! All top end dealers don't use them, when a vehicle has had previous faults for over a year and accident damge they won't back you! They will only listen to car shop as they get do much business , the two together are a bad combination! Avoid! use zuto or 24/7 car finsnce and ask them not to approach money way finance! I'm taking my case to court level but I being a fully qualified motor engineer I'm willing to… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 07/05/2015 by Leticia1994 (1 review written)

Moneyway front load the interest, which means they calculate the interest at the start, lump it on the amount borrowed, so you are paying the FULL amount right from the start. When it comes to settling early it will not be as low as what you think because you pay the interest back first, then what you originally borrowed! I have just been caught out by these guys! Avoid these people if you can, just another dodgy wolf in sheeps clothing from the financial services industry. They do not treat… Read Full Review

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★☆☆☆☆

“Nice to you until you run into trouble.”

Written on: 30/04/2015 by 337Gauthier (1 review written)

I have motor finance with moneyway. Back in November some drunken idiot crashed into my parked car and wrote it off. Churchill paid £7000 of my balance, my gap insurance cleared another £1400 and I was advised that I only owed £280 (this took them 5 months to get to that figure) Come to today - I now owe £5000!!!!!!!!! I have been incorrectly advised. Moneyway - ran by monkeys. £5000 has accumulated in 1 month. Do not ever go with these idiots no matter how desperate you are. They're nice… Read Full Review

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★☆☆☆☆

“Beware not treated fairly”

Written on: 11/04/2015 by Roche414 (1 review written)

I have been a loyal customer of moneyway for over 20years they have decided to change the way of paying for the council tax and by doing so they have put my bills up by £80 a month and feel that this is acceptable wake up moneyways im not in any dept with you and if you decide to change things without letting me know then thats your fault not mine and I shouldnt be made to pay more money for your mistakes I will canx my account asap with you.You do not deservr to be in buisness if this is the… Read Full Review

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★☆☆☆☆

“STAY CLEAR OF THIS COMPANY !!”

Written on: 02/04/2015 by Zayden200 (1 review written)

I have used moneyway for 15 years it was secure homes before and never had a problem until moneyway took over .I can't believe they just decide to change the way i have paid my council tax without informing me and then have the cheek to say it's the council that have changed it .When I spoke to the council it was moneyway that decided to just change my payment plan without even a letter or a phone call .I pay for moneyway to pay my bills not make a decision to change my account without… Read Full Review

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★☆☆☆☆

“Continued Mistakes”

Written on: 24/10/2014 by vlHumphries191 (1 review written)

My mum has been with them for 35 years and have been excellent untill they have got a lot bigger. She has had three very major mistakes. The didnt pay her water bill like they were supposed to and didnt tell her untill the bill was huge. They appologised which she excepted as it had been the first mistake. The next year the same thing happened and my poor mum had to pay off the big arrears off each week as she can ill afford sudden big bills which is why she uses tehm. Now! Just had another… Read Full Review

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★☆☆☆☆

“Rude, inarticulate, incompetent”

Written on: 22/09/2014 by loulou0000 (1 review written)

Pay every month by direct debit, missed one month as in hospital with infection after mastectomy and they say I defaulted and threatening court or debt collectors! Get this, it's Sept 2014, they've sent me the letter in relation to last November 2013! Had to ring back 3 times to get a half decent, articulate member of staff! They're a disgrace and if they're that hard up for money, should try getting rid of their idiot staff! … Read Full Review

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★☆☆☆☆

“DONT TOUCH EVEN WITH THE STICK !!!”

Written on: 27/06/2014 by HannahFrost (1 review written)

This is the worst company i ever dealt with,would give them less then 1 star it that was possible. They make mistakes and take money from your account then they blame you for it. It looks like they cant even deal with their own accounts so how are they gonna manage yours??? They call you about 3 times every day and ask questions youve already answered, CAN'T they read the notes they put on themselves!! I had an agreement with them for less than 7 days, i cancelled it once checked what other… Read Full Review

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★☆☆☆☆

“total rip offs”

Written on: 25/06/2014 by barrett66 (1 review written)

Got my car through money way to find out i owe £1000 and if i don't pay by seven that day then the car will be repossessed i didn't cancel direct debit the bank didn't but they did but they are denying it even though i have proof from the bank very rude and not helpful on the phone will make sure i never use them again there a total bunch of prats stay well clear… Read Full Review

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★☆☆☆☆

“Harassment”

Written on: 25/06/2014 by 35McCall (1 review written)

I bought a music system from Anderton's On line and initially I was going to pay through a Moneyway loan, but I changed my mind and decided not to use their services. I went through the correct procedure including telephone calls to make sure that I did not need any money from them and I paid for my goods outright via credit card. I few months later whe I was checking my accounts I noticed that they had taken money off my account that I didn't owe them. I rang them to find out what was… Read Full Review

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