Time Warner Cable Reviews - www.timewarnercable.com

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Latest Reviews

★☆☆☆☆

“offer of rebate that disappeared during the rebate process”

Written on: 19/05/2017 by boohoo60 (1 review written)

I have signed up for Time Warner cable when I moved to a rental house in July 2016. They offered me a rebate of $300 gift card if I choose higher priced package and keep the package for three months, they will issue me a $300 gift card. I suckered into a higher package and had it for almost a year now. I realized it has been almost a 10 months and I have not seen any gift card. I just called the TWC to check the status. after 3-4 different department, they told me they no longer has a rebate… Read Full Review

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★☆☆☆☆

“GET YOUR TV AND INTERNET FROM ANOTHER PROVIDER!”

Written on: 10/04/2017 by WART8590 (1 review written)

This is the most unprofessional, least knowledgeable, not give a COW PATTY company that I have ever dealt with!! I made an appointment last week for today to have service hooked up, had her check 3 times to make sure my address was serviceable, they were coming between 8-12, and you guessed! NO SHOW AND NO PHONE CALL!!! I called and was transferred 3 times, told my address was not serviceable, got a supervisor on the phone, and the rest is just just even worth telling. TOO BAD YOU YOU CAN'T… Read Full Review

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★☆☆☆☆

“Should be a "NO star" option”

Written on: 03/01/2017 by uselessinternet (1 review written)

If you have the option to purchase your internet services elsewhere I highly encourage you to do so. Unfortunately, because of where we live this is our only option. We pay $50 per month for what Time Warner calls "High Speed internet" but I can't accomplish anything with this internet. A project that should have taken me an hour has turned into 4 days now. This is do to constant buffering and "Internet is not responding". We have called Time warner on a couple different occasions now only to… Read Full Review

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★☆☆☆☆

“Not helpful”

Written on: 30/11/2016 by ElijahSoto263 (1 review written)

Am currently Timewarner cable user, and am paying 80$ just for internet. When called to add phone service to my account with the same price as they already have a bundle package of Standard TV+Internet+Phone for $90.00...Customer service team tells me it is not possible. I am not happy with the response and nor with the amount am paying just for internet. and am paying this amount from past 1 year. I am really disappointed and hope to find a better internet service with low price than what am… Read Full Review

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★☆☆☆☆

“Worst company I have ever dealt with”

Written on: 11/10/2016

Time warner has been robbing me for over 5 years now. Their internet sucks ass, their tv service sucks more, and their customer service people are idiots. I wait on hold for 2 minutes to hear there is nothing they can day about my cable being out? I will cancel my cable and get my entire apartment complex to cancel this piece of poop company. I don't know how they sleep at night knowing they are so stupid. SCREW YOU TIME WARNER… Read Full Review

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★☆☆☆☆

“terrible ”

Written on: 28/05/2016 by Walterc1960 (1 review written)

If I could give it negative stars I would. Can't even get a simple move order in place it's been since January- it's now almost June! If I was able to go any other carrier in the area I would have been with them a LONG time ago!!! I would recommend to my worst enemy!… Read Full Review

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★☆☆☆☆

“sattelite service would be better”

Written on: 06/11/2015 by axHernandez6 (1 review written)

i have had this over priced service for a yr now. I am being charged 80 bucks for 15 channels and internet and I have double channels and if the wind blows you lose service and if you call twc for help no one can figure it out and they are rude. Worst cable service I have ever had the displeasure to have… Read Full Review

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★☆☆☆☆

“internet set up”

Written on: 02/09/2015 by Dudley95 (1 review written)

each time I call twc ,not very good service. I have to call twice to get help. they don't give a clear answer to you… Read Full Review

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★☆☆☆☆

“I should have listened to existing time warner customers”

Written on: 26/07/2015 by Emanuel160 (1 review written)

I was scheduled to have time Warner cable, Internet & telephone in my home on 7-22-15. The time scheduled for new install was between 1-2 pm.The installer didn't show up till 6 pm. I didn't get a call from TWC explaining why the installed was so late. I told the installer to cancel the order[time warner cable uses contractors as techs for installs in the Louisville, Ky area]. I took a half day off from work to have TWC installed... What a mistake..... I should've listened to the time warner… Read Full Review

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★☆☆☆☆

“Calling it garbage would be a compliment”

Written on: 09/05/2015 by deadparrots (1 review written)

I moved to North Carolina in January. I got my internet and cable hooked up the same day I moved here, so the 3rd. The internet started out great, all of my games would run at 80 ping average, smoother than at my previous home, I was very happy. This all ran normally until about late February, I'd say. My ping had rose to an average of 100, which was very unusual, but I'd accepted it, because I didn't notice any really big lag spikes or any usual lag or anything. I was generally very happy of… Read Full Review

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★☆☆☆☆

“Time Warner Cable - Worse Company EVER !!!!!”

Written on: 11/04/2015 by Suttonad431 (1 review written)

Awful customer service, installation service, billing, etc... Read the Better Business Bureau regarding how many complaints they have filed against them and not to mention those complaints that individuals never file. Do yourself a big favor, RUN FROM TIME WARNER !!!!!!!!… Read Full Review

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★☆☆☆☆

“Worst”

Written on: 09/04/2015 by BradynWalsh (1 review written)

Worst technicians and coustomer service ever. Came to my house twice and all they did was make excuses to charge me more money. Very bad… Read Full Review

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★☆☆☆☆

“are you kidding me!”

Written on: 25/02/2015 by Bodsnatcher (1 review written)

first let me start off with my local office staff here is outstanding. I called to inquire as to why my bill has gone up this is the second time, after 30 minutes on the chat their employee disconnected chat. This is twice they have done this to me… Read Full Review

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★☆☆☆☆

“AWFUL service”

Written on: 10/01/2015 by TheresaChurchill473 (1 review written)

I never write reviews for companies, but this service is so outrageous that I have to voice it. I will be finding another way to have cable in my home, this company shouldn't even be allowed to be in business with the way they operate… Read Full Review

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★☆☆☆☆

“Terrible warner”

Written on: 23/10/2014 by Darionl173 (1 review written)

This company has the MOST terrible service known to man. I cut my box off many times just to watch regular cable & even that wasted my time. I was watching tv & pixels started messing up, again this is "regular cable" I unhooked my box & still this company isn't worth ish. I believe they need to just end this company IMMEDIATELY!!!! I would never consider this to anyone!!!!!!!!… Read Full Review

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★☆☆☆☆

“Time Warner Sucks”

Written on: 19/09/2014 by Avao346 (1 review written)

I hate time warner cable. I have had it less than 1 year and I have had to change out cable boxes 3 different times and I continue to have the same problem. I would be in the middle of a show and it would turn channels by its self and then begin to reboot itself. I cant even get through a 1 hour show without it doing that. Then it takes forever to reboot. Then they tell you to trade out your cable box as if it isn't an inconvenience to do so. We host parties all the time that involve movie… Read Full Review

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★☆☆☆☆

“The worst company of all time”

Written on: 09/09/2014 by Haydenld360 (1 review written)

Time warner cable has to be the worst company and worst customer service I have ever experienced. Extremely overpriced and they literally offer nothing. Don't bother trying to call and have someone help you unless you have at least 2 hours of time to waste on hold. Every single call I have made to this company has been 45+ minutes. They'll say "let me look up your account" and put you on hold for 10 minutes for something that takes 30 seconds. I have had a technician come to my house 3 times… Read Full Review

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★☆☆☆☆

“horrible”

Written on: 14/08/2014 by DianaSelf (1 review written)

slow internet horrible service would not recommened to anyone… Read Full Review

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★☆☆☆☆

“Horrible Company Horrible Service”

Written on: 02/08/2014 by CampbellKnight448 (1 review written)

With no warning our contract expired & every month the y increases our bill without telling us why. Finally we called to find out what was going on & all they offered was a new contract. Hell NO! We decided to cancel our service & they charged us for an additional month of service insisting they needed a 30 day cancelation notice. After they screwed us over for almost a year instead of helping they screwed us one last time. Do not get Time Warner Cable. If we all boycott hopefully they will… Read Full Review

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★☆☆☆☆

“TWC is the WORST!!!”

Written on: 17/07/2014 by AaravBurke332 (1 review written)

I have had many internet providers in my time and TWC is without a doubt the worst I have ever had. Our internet doesn't work over half of the time and the customer service department is not helpful at all. Each time I have called, I have been on the phone with them for well over an hour each call and nothing ever seems to get done to fix the problem. I am currently on hold with TWC right now and have been holding for over 25 min to talk to the 4th person today. I would not recommend them to… Read Full Review

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