Tool Net Reviews - www.tool-net.co.uk

★★★★☆
4.4 / 5
89% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“Tool Net Purchase”

Written on: 18/01/2018 by tdg1964 (1 review written)

A great company to deal with, found the website easy to navigate with plenty of information about the individual items I was interested in. Ordering the required items was very easy and the ability to use Amazon to pay at the checkout made things very easy, delivery was within the period quoted and was very well packed. All round a very good service A++ will shop with them again… Read Full Review

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★★★★★

“good service”

Written on: 18/01/2018 by oahughes (1 review written)

quick and easy to deal with… Read Full Review

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★★★★★

“A Godsend”

Written on: 17/01/2018 by Repton (1 review written)

Bought one of these after reading AutoExpress Went to refuel the other day and the car would not restart-battery Attached the power pack and hey presto it started, to my great relief Have an old car abroad,so I have ordered another one… Read Full Review

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★★★★★

“DeWalt drill & Impact Driver”

Written on: 14/01/2018 by StephenGilmore (1 review written)

Delighted with purchase, very good value for this set especially as it comes with TWO 5Ah batteries. Arrived on time, good email communication regarding delivery etc. Very happy with Service… Read Full Review

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★★★★★

“Very good service”

Written on: 09/01/2018 by Haysex478 (1 review written)

They have been a pleasure to deal with very helpful . I ordered something and through no fault of theirs item was not available in no time they were in touch about problem with a solution which I had no objection with . So I would recommend this firm to all my friends… Read Full Review

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★☆☆☆☆

“Items ordered expecting delivery within 4 days still...”

Written on: 29/12/2017 by elderslie (1 review written)

I ordered brushes for our Rotabroach on the 28th November expecting a delivery of 4 days maximum. It's now 29th December 31 days later and still no sign of them. Told they were dispatch via Royal Mail 24 on 19th December don't believe it. Can't be tracked with Royal Mail until they try to deliver. Until we receive these brushes we can't use our Rotabroach. In my opinion this company is not interested in giving a service and don't care about their customers… Read Full Review

Toolnet's Response to elderslie's Review

Written on: 03/01/2018

Dear Customer

Thank you for your review. I am sorry to hear that you have not received your order by the 29th of Dec. We have been closed over the Christmas period until January. I could not see on your order that you have contacted us regards this? The order was sent on the 19th of Dec as per Royal Mail. Could you please contact us to advise whether you have now had the order and the service team can resolve this for you.

Kind Regards
Tool-net

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★★★★★

“good service”

Written on: 18/12/2017 by AngelinaEvans208 (1 review written)

Parcel arrived as arranged and left in a safe place as directed and product also a good price… Read Full Review

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★★★★☆

“Pricing”

Written on: 10/12/2017 by Griffithnf313 (1 review written)

Competitive prices, time will tell regarding customer service?… Read Full Review

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★☆☆☆☆

“NO NO NO”

Written on: 09/12/2017 by Francescar192 (1 review written)

Placed order worth over £2200 and waited and waited 12 days later still waiting and they cant give me any info on my order like when I will get it.Worst customer service ever. Just try to speak to someone ha ha ha good luck with that. Never Again they are a JOKE… Read Full Review

Toolnet's Comment

Written on: 12/12/2017

Dear Customer

Thank you for your review. Could you please advise on your order number so we can look into this for you? If you contact us, you will get a response within 24 hours at the latest.

Kind Regards
Tool-net

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★★★★★

“Keenly priced and fit for purpose.”

Written on: 08/12/2017 by Peaktraveller (1 review written)

I have purchased a number of items from Tool-NET and have been very happy with the items purchased, pricing and delivery schedules. Recommended… Read Full Review

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★☆☆☆☆

“STILL AWAITING A REFUND 2 MONTHS AFTER CANCELLING ORDER!”

Written on: 07/12/2017 by ihHoward128 (1 review written)

STILL AWAITING A REFUND 2 MONTHS AFTER CANCELLING ORDER! Ordered a ladder 19th September. I was then informed that they were out of stock until 18th October, I kept the order. 10th October I was informed that this had now moved to the 6th November so cancelled my order and informed to wait 1-2 days for refund. 6th December still awaiting a refund. This is nearly 3 months that you will have had my £250 without communication. Note on their website that the phone number which is rarely answered… Read Full Review

Toolnet's Comment

Written on: 08/12/2017

Dear Customer

Thank you for your review. I am very sorry to hear that you are still waiting for your refund could you please advise on your order number so we can look into this for you? We have had trouble with our phones but this has been rectified and our payments line is open Monday-Friday between 10:00 and 16:00. You can email us any time and we will get back to you no later than 24 hours working hours, usually much faster than that.

We look forward to hearing back from you soon so we can resolve this for you.

Kind Regards
Tool-net

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★★☆☆☆

“Master Lock Safe”

Written on: 06/12/2017

No way to get hold of them, relying on Facebook etc Telephone just says its an order number, but you can't even order… Read Full Review

Toolnet's Comment

Written on: 08/12/2017

Dear Customer

Thank you for your review. We are sorry you are having trouble getting hold of us. Have you tried emailing us? We have a full time customer service team working Monday - Friday from 9am until 5pm who can answer any queries you may have. We have a payments line that is open between 10am and 4pm. If you could please email us your query, someone will get in touch to support you with your query as soon as possible.

We hope to hear back from you soon.

Kind Regards
Tool-net

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★★★★☆

“Prompt delivery and competitive pricing...”

Written on: 06/12/2017

Prompt delivery and competitive pricing structure. Difficult to communicate with by telephone despite showing a contact no. on the website… Read Full Review

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★★★★★

“good”

Written on: 06/12/2017 by Bauerei18 (1 review written)

Good prompt delivery also customer service was good no problems with the goods… Read Full Review

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★★★★★

“Cannot fault the service received from Tool-Net.co.uk...”

Written on: 25/11/2017 by Dajafe (1 review written)

Cannot fault the service received from Tool-Net.co.uk so far. Easy to use mobile friendly website and a great price. Ordered placed late on Thursday and delivered Saturday morning. Product exactly as described and courier used (UKMail) was polite and helpful. Definitely adding Tool-Net to my list of favourites… Read Full Review

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★★★★★

“Excellent service, price and product”

Written on: 23/11/2017 by Shelton1 (1 review written)

I Bought 2 CK Magma technicicans tool cases recently, this website was the most competitively priced and delivered when promised. I even got £20 worth of vouchers to spend when I next use the website which I have. I would not hesitate to recommend this website… Read Full Review

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★★★★★

“Tool-net Review”

Written on: 22/11/2017 by LMWilson281188 (1 review written)

Came across this site initially through Google when looking for new screwdrivers, ordered online and delivery was quick. The pricing is better than anywhere else on the net. Always seem to have plenty of offers available too. Would highly recommend to anyone wanting to buy tools… Read Full Review

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★★★★★

“TOOL-NET review”

Written on: 22/11/2017 by JohnMayes8008 (1 review written)

Great products, great service and great prices. Can't ask for anymore than that! I would not hesitate to recommend TOOL-NET to anyone else… Read Full Review

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★★★★★

“Great Value & Shipping to Ireland”

Written on: 09/11/2017 by sammmmmmmm (1 review written)

Very good value on name brand equipment. Shipping roughly 1 week to ireland from order date. Very large selection of products… Read Full Review

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★★★★★

“Fence post brackets”

Written on: 05/11/2017 by Goldtimer (1 review written)

couldn't find these any cheaper and ordering & payment online no problems and delivery mega fast packaging very good whole experience was seamless will definitely use again… Read Full Review

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