Have had same issues still outstanding for almost a year. The after care is atrocious. I have had to take approx 30 seperate times off of work for issues to be fixed. Half the time they aren’t fixed and they try to cover the job up instead. Issues with heating, boiler, no internet for a month + when move in, toilets blocked, front door broken, back door broken, leaks, broken furniture moved by their workers, broken promises, plumbing issues, garden not laid, garage wasn’t finished, toilets broken, hole in roof the list goes on……,some of these issues still outstanding since last year.

Persimmon massively under valued our property for the part exchange scheme, I believe this is because the other potential buyers property was of less value for them to purchase! I was lead to believe they would offer 105% of our property market value. I have had my own valuations done which were all of the same value. The valuations they had were miles apart and none of it makes sense, They sent three companies out 2 that wasn’t even valuators, they took pictures on a phone to take back to the person that should of been doing the valuation on the day but they couldn’t make it, how they can possibly conclude an accurate valuation for this doesn’t seem right. No negotiation after I voiced my concerns regarding our property not been valued properly, very disappointed with this entire experience and the stress leading up to it with no resolution offered!

Electrics a nightmare and dangerous, loose connections, two zone thermostats wired up wrong, downstairs controls upstairs and vice versa, should you be messing with electric and gas? Still waiting for it to be sorted.

They have lied every step of the way. My neighbours and I paid extra for a “private cul de sac” and were told there would be a park etc. None of this has been built. They are starting phase 2 right next to our houses and haven’t informed us about it at all. They haven’t fulfilled their original plot promises. There is a public footpath running down the bottom of our “private cul de sac” they outright lied about and have continued to try and worm their way out of it. They completely ignore emails and phone calls just hoping you go away. The East Midlands head office is just as ignorant and also lie about promises. Don’t do it.

Permission homes are THE worst company I have ever come across. They have a blatant disregard for anything other than Money. If this excuse for a company were an individual they would go to prison.

If you are Part Exchanging with Persimmons Homes one piece of advice I would give you is to demand that Persimmons carry out the Homebuyers Survey simultaneously with the Estate agents valuations before you pay any Reservation fee or sign the part exchange contact. If you read our experience as below all will come clear: My wife and I signed up to a home buyers part exchange scheme with Persimmon Homes in September 2019. The agreement was for us to exchange our house for an agreed sum and buy a house from Persimmons for an agreed sum. We had valuations carried out by local estate agents as the first steps and were given a Buyer’s Exchange of Contracts Checklist to work through. We began by applying for a mortgage with their recommended mortgage brokers, instructed their recommend conveyancing solicitors and paid a £300 commitment fee, arranged and paid for gas and electricity reports. All was going well until we had The Home Buyers Survey carried out in November. After the surveyor carried out the survey, he informed me that there were some minor issues but wouldn’t go into specifics. I phoned Persimmon several times after the survey and emailed the sales office to get the results from it. 2 weeks past and we assumed that the Survey had passed then in mid November I received a phone call from Persimmons to say that issues had been found and they wanted 2 further surveys; Wood and Timber and Structural Survey. Both surveys found embellished issues with the house and subsequently Persimmon homes would not honour the part exchange. Section 2 of the part exchange contact we signed stipulated that if defects were found on the house we were selling we would be given the option to rectify these at our own costs, which we agreed to do but Persimmons were not interested when we approached them about this. We were eventually refunded £250 from the £500 reservation fee in February 2020 after many phone calls, however we believe that we should have been refunded the remaining £250 as we had the reservation cancelled on us by Persimmons opposed to us changing our minds and cancelling on our own free will. We also paid for the optional extra of an outside tap on the new build that cost us £95 and the £600 we paid to Ison Harrison Solicitors for the conveyancing. All in all Persimmons have left us £945 out of pocket. We requested a full refund for all our costs incurred as the reasons for Persimmons cancelling were beyond our control but Persimmons refused saying they had the right to pull out and are not under any obligation to refund us. Basically, Persimmons has acted like an unscrupulous private seller in doing this. We were out of pocket for simply following the instructions given to us Buyer’s Exchange of Contracts Checklist and we did everything in the order the form that was given to us when we signed the contract. The whole process of the part exchange caused us a great deal of stress and anxiety. It wasn’t as it was sold to us in the showroom as an easy stress-free process I the showroom. In fact it was nightmare from start to finish and we were given lots of misleading information. In our opinion If the house, we were selling was going to be potentially such an issue for Persimmons they should have had the survey carried out at the same time as the estate agents valuation to save us from this hassle and wasting our money and not so far into the process as per my opening paragraph. Anyone part exchanging needs to consider potential issues you may have along the way as from our experience you will be offered no support. They even wanted us to pay for the 2 additional surveys out of our own pocket but we refused. If Persimmons can find an excuse to pull out they will do. For example if not the survey it could be the electrical report etc. The part exchange contract is not worth the paper it is written on as the final section states that Persimmons have the right cancel or withdraw from the scheme at anytime. There is no law that can compel Persimmons to refund you your money if they decide to pull out as home buying and selling are not covered by general consumer law and Persimmons take full advantage of the lack of protection. If for example you book a holiday and the holiday firm cancels then you quite rightly expect a full refund and the travel firm is breaching consumer law if it refuses. Home buyers from large multinational house builders should be offered this same protection. If after reading this you still decide you want to part exchange with them ask the person in the showroom what will happen if things go wrong and use my experience as a hypothetical example. Ask them if you will get your fees back, ask them if they will carry out the Homebuyers survey as the first step rather than towards the end and if not why not? 

Absolutely abysmal after sale contact, refusal to acknowledge responsibility for shoddy standards

brought from Guilden park harlow terrible staff very unhelpful change of staff all the time I am not sure if they know what they are doing on date of exchange completion getting keys went in and was told to check over for faults (there should not have been faults) new house they should be checking for that shoddy workmanship the sales office could not answer any questions when asked about the house paid extra to upgrade kitchen I wish I had told them not to fit one as if that is what is called upgraded I would not like to see the ones fitted that were not upgraded brought carpet package but asked not to fit just supply the lounge as I paid for it but they fitted the rest of the house and did not supply the lounge so paid but did not get damaged windows damaged tiles paint on tiles I could go on and on I would recommend looking to purchase elsewhere if I was buying a new house again

I urge anyone who has put down a reservation deposit to pull out now. I didn't listen, I thought it can't be that bad. I did my research and met several people on the earlier phase who had no problems, they were happy with their homes. Now it appears that they were reluctant to say otherwise. On this development, or cult as I'd prefer to call it, it's very much "keep your mouth shout, pretend you're happy, write a five star review and we will fix your snags". Sales team (lady) is the most two-faced person I've ever met. Prepared to make her self look good and pass blame onto her colleagues, she's got no clue about data protection and gives out far too much information about other residents Build and finishing quality = absolutely appalling, my new house looks like it had previously been lived in by squatters. Damage to windows, doors, driveway, kitchen, flooring, paintwork, woodwork, carpets, plumbing.......... the list is endless. Head office have so far been ok with acknowledging the shoddy work, but the trades they send round to fix/repair/make good are clearly unskilled or just don't care enough to do a good job. Now I'm faced with having to do a lot of work myself and pay other people to get it looking to a decent standard. I cannot have them keep coming in and making things worse. You cannot blob gloss paint over badly glossed wood and expect a good finish, nor can you hide the mistakes with 4 inches of mastic. Communication between customer care, site management and maintenance staff is non existent. I've had people turn up to do jobs that are on other houses' snagging list, and I'm sure the jobs which haven't been done at my house have probably been carried out on someone else's house. The constant change in management positions on site leaves me having to chase and explain things over and over again. It's making me ill. I can't concentrate on anything else and every day that someone is in my house to "fix" something I dread going home, not that I can even call it home. If I could turn back the clock - I certainly wouldn't have bought with Persimmon. For those of you reading this who have exchanged, good luck and I sincerely hope you have a better experience. If you've paid thousands on upgrades, you might be well looked after, it certainly makes a different on this development - the more you paid in extras, the more attention is paid to finishing your house at a decent standard. Although I will add, no fancy granite worktop and glossy cupboard doors will improve the quality of the kitchen carcasses (they are terrible).

Absolutely appalling build quality I think they use the cheapest materials and labour. Check out mynewhomeblog.com Looks like some irate resident is spilling out the beans

Seaton sands Hartlepool The worst experience we have ever had , we been in 3 months from day one no hand over then they lost the keys , we done the 7 day and 28 day snag list ,still waiting nothing been done , just endless false promises by the site manager and then a phone call from the customer manager saying the site manager is rubbish don't go through him but still as of now he also done nothing , they are all back stabbers blaming each other and promising jobs then not doing, only advise I would say is don't listen to a word they say and make sure the jobs are done before moving in

Bought at Bishopsgate i was informed by the sales advisor 2 weeks for an up date about the water she said speak to your solicitor also spoken her yesterday now she is saying that my collegue should have updated you about that passing the blame on to some one else i asked are still moving by the date we where given she replied by couple of more weeks soory its out of my hand speak to your solicitors

i went to buy a house and enquired and spkoke a lady yes you can reserve but cant give you a date to move in due to water i have been trying get answers its always the same i have herd that 2 more people pulled out because of same issue my i spoke to my friend who had bought at mallory he said yes dont buy there ......................

DO NOT BUY ANYTHING FROM THEM. Terrible customer service, shoddy build quality, and bad value for money. It appears that as soon as they have taken your money they move on to the next development and forget you exist. 3 years later we are still trying to get issues sorted which were raised with them in the first 2 months. If I could rate them less than 1 star I would.

Worst company to buy your 1st home from!!!! Rushed me to move in probably wasn’t even finished!! Walls are not even straight Front door damaged Carpet damaged Wrong underlay for carpet Kitchen doors missing Oven wasn’t even screwed in The electrical box isn’t labelled up so don’t know what’s for what! Damaged patio doors Ceiling is wonky Door hinges all damaged Wasn’t given a tour Didn’t know where my water shut off was

In March this year I visited the Sales office at Hollybank, Wombwell to enquire on the part exchange scheme offered by Persimmon Homes. Following the satisfactory mortgage check on my financial status and visits by 3 estate agents arranged by Persimmon Homes to my property, I was informed by Persimmon Homes in a letter on 5 April 2018 that Persimmon Homes agreed to purchase my property I entered into the part-exchange scheme in good faith, based on my understanding that Persimmon Homes would honour its agreement, in return I agreed to: - Pay £400 to G M Wilson for the purchase of the new property and sale of my existing property - agreed to let the estate agent arranged by Persimmon Homes to market my property and accept viewings - Arrange for the Energy performance certificate, gas and electric safety certificate to be provided to Persimmon Homes, the total cost of providing the certificates was £375 including remedial work required by Persimmon Homes In addition, I made the following payments to Persimmon Homes: 28 March £500 reservation fees 24 April £644 deposit for the upgrade of the new property A total of £1144 I have kept my part of the agreement as stated above, in the hope that once the new house is ready, Persimmon Homes would also honour their agreement to complete the transaction. Indeed Persimmon Homes had found a buyer for my house as soon as my property went on the market. The lady who was to buy my property visited my property twice and informed me that her daughter lives across the road from my property. On 31 May I received an email via G M Wilson requesting the washing machine to be removed from my property on completion, also a phone call from the sales office on 10 June 2018 informing that the completion date would be 29 June 2018, led me to believe that everything was in order. The next morning 11 June 2018 I received an email from the G M Wilson that Persimmon Homes would no longer proceed with the part exchange deal, this came to me as a shock. The reason I quote: ''As the resale purchaser has withdrawn due to the un-adopted road and we think it likely that the same issue will arise with any further purchaser on a resale then my client feels that this is too much risk for us to proceed.'' The email was indeed impersonal, she offers absolutely no apologies for the trouble and financial commitment I have already put into this deal. Also I cannot accept the above statement as the reason for Persimmon Home's withdrawal from the part exchange deal for the following reasons: a) I had already informed Persimmon Homes in a questionnaire as well as in writing (via G M Wilson) in early April that the road outside my existing property belonged to Britannia Homes, following the bankruptcy of Britannia Homes, the council took over the running of the road. If this was an issue to Persimmon Homes, they should have stopped the part exchange deal then, and I would not have paid £644 and £375 stated above. b) As mentioned above, the purchaser of my property has a daughter who lives across the road, if the unadopted road is an issue, it would also be an issue to her. c) Many properties have been bought and sold in my estate in the last many years, and in fact 2 properties have been sold in February and March this year, this proves that the unadopted road highlighted had not been an issue to the potential buyers of properties in my estate I feel disgusted at how Persimmon Home have treated me, just two weeks before completion they pull out of the part exchange deal and left me high and dry, after I have made substantial finacial commitment to the deal. The £400 payment to the solicitor and £375 for the certificate are simply money wasted, money that I have spent for nothing. Persimmon Homes does not treat their customers fairly, I believe that they have no regards for the financial commitment made by their customers. I have been totally committed to the deal but Persimmon Homes broke up the agreement. It is an injustice that Persimmon Homes is allowed to pull out of the deal and keep the money I paid to Persimmon Homes. I don't see why I should suffered financially through no fault of my own, but as a result of the decision made by Persimmon Homes to walk away from the deal. I have lost £2000 (including £500 reservation fee and £644 a deposit for the upgrade of the new house). It is disgusting that I paid Persimmon Homes £644 for the upgrade of their house that I will not live in!! I am totally disgusted by how I have been treated by Persimmon Homes. It is an unscrupulous company, I would advise everyone not to deal with them at all, they dont care about their reputation, treat their customers like dirt!

By far the worst company i have ever dealt with in my life. I have worked in sales and customer service for years and never experienced this level of rudeness or incompetence. This company preys on young first time buyers desperate to move and promises a lot of things that cant be delivered in reality. In my case we were railroaded into signing an agreement to complete within a month to receive free carpets, 5% deposit and 1200 to pay out the end of our current tenancy. We then found out that the property was always being sold at a 5% discount with carpets included and the 1200 was not legally possible due to the help to buy scheme. That aside, when i called up to complain i was eventually called back by sales manager who i have recently found out has a reputation for her terrible and aggresive customer service tacticts. She proceeded to call my entire family liars, told me if i didnt agree to complete within 3 weeks they would remove the carpets and deposit on offer. When told her i felt i had been misold to she then told me to F off before hanging up the phone on me. After recovering from the shock of this appauling approach to a customer expressing disatisfaction, i passed this information onto my girlfriend, who proceeded to call head office to log a complaint. She eventually receieved a callback from a woman ( best friend apparantly of the sales manager) who advised my girlfriend that we were liars, and bow they had serious doubts about selling a hoise to us as they felt we were untrustworthy. She argued with my girlfriend for over 15 minutes telling her she knew the sales manager personally and refused to believe our concerns around how we were dealt. It became clear that this woman is cut from the same cloth as the sales manager and after speaking to others who have worked/still work for persimmon their motto is "you have to be tough with customers". This appauling experience made us withdraw our offer on the property to begin our search again. AVOID THIS COMPANY AT ALL COSTS. SALES MANAGER IS A DISGRACE TO THE INDUSTRY AND SHOULD BE INVESTIGATED!!!!!

Where to start?? Once they have your money its "ha ha..see you later chump." Quality of build is so poor, materials are weak and cheap. Staff always change so no continuity in contact. HNBC are scared of them and run away when you ask for their help. Finish around the new estate is so bad I refuse to let my kids play in the area. Honestly we have no pavements. Ever seen an estate with no pavements?? Last but not least...they are poor at everything. STAY AWAY. or if your stupid enough to jump in, like me, then prepare to fight for everything that they promised you when you bought the house. If it's in writing, don't bother, would be as well be written in Martian on Grease Proof Paper cause they don't care.