Flora Queen Reviews - www.floraqueen.com

★★★☆☆
2.7 / 5
45% of users recommend this
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Latest Reviews

★☆☆☆☆

“Avoid at any costs!”

Written on: 28/12/2019 by kicacar (1 review written)

My gift was never delivered. They quickly gave up on the delivery and promised a refund. After 9 days I am still waiting. Furthermore, I had booked this with almost three weeks in advance. They had plenty of time to make it happen.  Do not use them!… Read Full Review

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★☆☆☆☆

“Delivery to Hagen, Germany”

Written on: 23/12/2019 by KathleenKlein (1 review written)

- Delivery driver dropped flowers at front door, never rang bell or knocked. Recipient saw delivery truck pull away and thats how she knew flowers were delivered. - Paid for "deluxe" but amount of flowers delivered was less than pictured. - Some of the flowers and greenery had brown edges. - Card was blank even though I requested a message. - Response to my inquiry from FloraQueen was less than satisfactory, offering discount on next order...will not be using FloraQueen ever again. Waste of… Read Full Review

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★☆☆☆☆

“No delivery”

Written on: 17/06/2019

I sent flowers to a friend in hospital for cancer surgery. She was alone and my flowers would have made a difference. They did not arrive. The company did not provide a reason. Their juvenile emails were full of emojis . I am waiting for a refund. Notjhing can make up for my friend not receiving this gift. AVOID FLORAQUEEN… Read Full Review

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★☆☆☆☆

“Mother’s Day ruined, money lost”

Written on: 21/05/2019 by innachu (1 review written)

I have ordered Mother’s Day flowers for my mother and payed extra for urgent delivery on the weekend. The flowers did not arrive and after contacting the help service I am told that the address that I have been using for her post that would always arrive there and was provided to us by her estate agent is not correct/complete, without any other explanation. I am told to call (there is no email provided) the courier within a limited scope of hours. Which I keep trying and within those hours I… Read Full Review

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★☆☆☆☆

“Use Any Other Flower Company”

Written on: 24/02/2019

Unacceptable service! And on Valentine's Day!! There is nothing more to be said. I ordered flowers Valentine's Day online knowing they would likely arrive the next day. Over $100 USD for 2 dozen roses. Actually, they never arrived until 6 days later after 4 emailed complaints to FloraQueen. They NEVER attempted to contact me. Not once to say they are having difficulties. NEVER. I had to go to them to find out what happened. It took 2 days for them to offer me a 20% discount on my next… Read Full Review

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★☆☆☆☆

“Alert Worst Company to deal with ”

Written on: 13/01/2019 by MissCanada2019 (1 review written)

I placed 3 orders for 3 Gift Baskets & paid for. One order arrived 3 days later! One order was a gift basket with ten items on 2 items arrived! Third order was a gift basket with Nine items and they deliver cheap flowers instead! When I paid for a gift basket! When, I find out about wrong delivery for last order they tell me will deliver a correct order for Free**They Charged Me** Yes they deliver but not to the person order was for but to a coffee shop in the building? I asked to speak to a… Read Full Review

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★☆☆☆☆

“Flowers not delivered-ignoring emails”

Written on: 17/08/2018

So the flowers I ordered for my daughter did not arrive. At 5pm they sent me an email to tell me they could not deliver for another 5 days. Requested a refund but emails are being ignored… Read Full Review

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★☆☆☆☆

“Terrible Service ”

Written on: 09/07/2018

I shared an earlier review, but felt it’s only fair to go into a little more detail. Service was terrible! I’m still waiting for their response. They delivered the order to the wrong person. When I got my email stating the order had been delivered, I noted that the recepiant hadn’t received it. I contacted the team at Flora Queen, and a guy I spoke to asked me to call the florist in the other country myself. When I stated I didn’t know which florist the company had used in Hong Kong… Read Full Review

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★☆☆☆☆

“Keep away from floraQuin”

Written on: 27/05/2018 by Azul23 (1 review written)

This company has disability to deliver flowers on time. I was sending flowers many times always were on time but putting orders many days ahead was not warranty of on time delivery FloraQueen never again!!!!!! The product 24 hours later still was not delivered… Read Full Review

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★☆☆☆☆

“An absolute shower”

Written on: 06/04/2018 by LandenNoonan (1 review written)

This 'company' is just such a total waste of anyone's time and money. There particular head office is based in Barcelona and have failed to make my delivery in Cadiz. Three times they asked for the delivery address as they 'had no record of it'. Four days later and they are asking me to confirm the address but their link is all in Spanish and therefore useless. It is not possible to speak to any one, no phone numbers, no customer service. My original delivery date was 2nd April, they took… Read Full Review

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★☆☆☆☆

“Unreliable terrible service”

Written on: 01/04/2018 by Passing-comment (1 review written)

Sent flowers to my daughter who lives in Hamburg, Germany relating to the birth of her first child. I chose a product from Flora Queen's offerings. The flowers missed the confirmed delivery date by three days and about half were dead on the day of eventual delivery and the rest died the next day. I am of course aware that flowers depicted in the online brochure are not necessarily the same as the product delivered because of seasonal availability, but the flowers that were delivered bird no… Read Full Review

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★☆☆☆☆

“TOXIC”

Written on: 16/03/2018 by spiderone (1 review written)

Appauling outfit. DO NOT TOUCH WITH A BARGE POLE. I am in the UK and ordered online to have flowers delivered for our daughters birthday in USA (NO FAIL) on the day. I was told that was not a problem and paid an additional cost to ensure a time slot for delivery.. The time slot passed on that day ...NO delivery. I emailed them and they said that the florist had received the order and they were being delivered.Still no delivery a day later and latest email states...as they have not heard back… Read Full Review

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★☆☆☆☆

“BAD,BAD,BAD”

Written on: 26/02/2018 by pavelgorenbein (1 review written)

Properly ordered and payed on 11.02.2018, to deliver the flowers on 24.02.2018 to Nuremberg, Germany (not to remote village). The flowers delivered on 26.02.2018. The quality - bad. Frosted flowers… Read Full Review

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★☆☆☆☆

“Horrendous”

Written on: 17/02/2018 by RossPiper (1 review written)

Horrendous. I'm so angry I have been suckered into this. I only just read all the reviews and so many people have had the same issue. Use DHL for delivery service so have no control, unable to deliver to a work address when the office is open all day. Claim that the recipient was not there even though they are there at work all day and were waiting for the delivery. Do not notify you or get back to you with information on where or what is going on, the woman on the phone couldn't wait to get… Read Full Review

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★☆☆☆☆

“Horrendous”

Written on: 17/02/2018 by RossPiper (1 review written)

Horrendous. I only wish I had read these reviews earlier. Not sure how a company like this is running??? Use DHL for delivery service so have no control, unable to deliver to a work address when the office is open all day. Claim that the recipient was not there even though they are there at work all day and were waiting for the delivery. Do not notify you or get back to you with information on where or what is going on, the woman on the phone couldn't wait to get rid of me and stated they she… Read Full Review

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★☆☆☆☆

“Terrible service, bad company, Please read!”

Written on: 05/02/2018 by Deshawnp166 (1 review written)

They get your money and then they outsource everything. In case there was some issue with the delivery, instead of they solving it (after all, you payed them) they blame who ever other company they outsourced the service and tell you to deal with them directly instead of they solving the problem, is incredible. I blame it on me that i didn't read sufficient reviews about them, because now I can see all the other unsatisfied customers like me writing a review. An this company has MANY bad… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 03/02/2018 by Review2018 (1 review written)

Gave one star but would have given none if that option had been available. Placed 2 x orders. First arrived late and the second bare (the petals had fallen off). Both plants died within a short space of time. FloraQueen offered me 30% off my "next order" - as if - by way if compensation. Do not use this company unless you want to throw your money away… Read Full Review

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★☆☆☆☆

“Terrible. Extremely terrible”

Written on: 10/01/2018 by UnhappyCustomeRstill (1 review written)

10 Jan - the terrible service saga continues. Latest email from FloraQueen below after my update on Trust Pilot yesterday. THIS is not good enough. You have done nothing to compensate me for the pathetic service from your company. Do you seriously think I will do any further business wth you?! "Unfortunately we are not able to arrange another delivery to this address, but we could offer you 25€ discount code for any other order you would like to place with us within a year. Please let me… Read Full Review

Flowerpowerx72Xx's Response to UnhappyCustomeRstill's Review

Written on: 19/01/2018

Hi, if you are located in Europe you can try the European Consumer Centre, they may be able to help you. I had some issues with Floraqueen too. Don't give up :-)

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★☆☆☆☆

“Dreadful - Do not use”

Written on: 05/01/2018

The order process is easy and they take the money very quickly however, the flowers were delivered 10 days late and only after I chased them twice- impossible to talk to anyone and emails are ignored. No apology, no explanation - disgusting service and disappointing. Do not buy from this company.They do not deserve to be in business. I don't believe if I hadn't chased them the flowers would ever have arrived - the recipient didn't know they were being delivered because they were a gift, If I… Read Full Review

Unhappycustomerstill's Comment

Written on: 10/01/2018

FULLY AGREE. POSTED SIMILAR ON TRUST PILOT

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★☆☆☆☆

“Unprofessional Customer service”

Written on: 26/12/2017 by Wellsqi147 (1 review written)

If you have an issue with a delivery you order with Floraqueen, you are screwed. I had flowers delivered in Italy, the price included a vase. The florist left them outside on the floor, rang the bell and was gone before my family opened the door. There was no vase and flowers were withered. I contacted Floraqueen and was really surprised on how they handle their issues. They do not take responsabilities, they are rude, they are not even trying to find an acceptable solution to fix the problem… Read Full Review

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