Flora Queen Reviews - www.floraqueen.com

★★★☆☆
2.7 / 5
44% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Flora Queen www.floraqueen.com - Ask a question now

Media Gallery for Flora Queen www.floraqueen.com

Flora Queen www.floraqueen.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“At first I thought they were not efficient but then it...”

Written on: 06/09/2020 by mrsdaingarling (1 review written)

At first I thought they were not efficient but then it became obvious the whole system is set up to pretend and delay and just take your money and Don’t deliver The first thank you for ‘trusting us’ then supposedly let you track your order. Roses and lillies( ha ha) for my daughter and new baby in Italy. £60 worth or so I thought. Ordered on the 3 rd Sept For delivery on 5 th But no first they say they are ‘being prepared‘ still on the 5 th Not delivered same on 6 th then they claim… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Horrible service”

Written on: 28/07/2020 by Dariagokhman (1 review written)

The most horrible service ever! Order that was prepaid 1 week in advance was not delivered on requested date and time! Highly not recommended unless you want to ruin somebody’s holiday… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“SCAM ALERT”

Written on: 10/06/2020 by Jolie486 (1 review written)

Flowers never arrived, cannot get into contact with anybody. Will be reported… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“My husband has ordered a special gift of 50 red roses...”

Written on: 06/06/2020 by Irinaengland (1 review written)

My husband has ordered a special gift of 50 red roses for my anniversary. The flowers haven’t arrived on time indeed they have failed to arrived until one week later. We have refused to accept them of course as it was 1 week too late. We still haven’t received a refund and they don’t reply to our emails. I would think twice now to order the flowers on line and never recommend anyone to oder from flora queen… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Took my money, never delivered my order and have...”

Written on: 15/05/2020 by fionadwyer (1 review written)

Took my money, never delivered my order and have ignored countless emails I've sent. … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not use”

Written on: 11/05/2020 by Asrubins (1 review written)

Delivered late Delivered half dead flowers Added an item I didn't want and wouldn't amend the order (even though website and Ts and Cs say you can) You are ignored if you raise a service request or complaint … Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Terrible company”

Written on: 29/04/2020 by Eatoncm65 (1 review written)

Absolutely useless company flowers were never delivered and I was given 3 different dates they would be delivered they never showed up and after the 3rd date they just started ignoring my emails, never use this company… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“The most worst service. Was ordered bouquet of 14 rose...”

Written on: 25/04/2020 by KeonMcCall243 (1 review written)

The most worst service. Was ordered bouquet of 14 rose and 5 lillies for 75 euro. Was received bouquet of 4 roses and 2 lillies. Customer service said, that you received what you have ordered Never order here if you dont want that… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Avoid at all costs”

Written on: 20/04/2020

I wish there was the ability to leave 0 stars. Customer service has been impressively abysmal and my order still hasn't arrived, now 4 weeks late. Please for the love of god order from another website and don't make the mistake I did. No offer of refund, no reply to correspondence. Absolutely awful… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Categorically do not recommend this service”

Written on: 16/04/2020 by AlexanderKatashevtsev (1 review written)

I categorically do not recommend this service, because they charge money, but are not responsible for the delivery date. It is clear that in the case of coronavirus it is difficult to meet the deadlines, but if it is known that delivery is completely impossible, then why take the money and then refuse to return it. In addition, they themselves are not aware of the delivery until you put them with nose. Disgusting company, I highly NOT recommend it… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Ordered flowers for my wife's 50th on behalf of her...”

Written on: 09/04/2020 by richardforward (1 review written)

Ordered flowers for my wife's 50th on behalf of her parents which never arrived. No response from Floraqueen at all. I called a number in Barcelona which was never answered and no responses to emails or their contact form. Their website looks very professional but don't be fooled. I feel very let down. Avoid at all costs… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Never buy from this website”

Written on: 09/04/2020 by Annili (1 review written)

I never received my order for a $100 purchase and I highly recommend to stay away from this online website. non-professionals that get their money and don't follow up on the orders they receive. It is not fair towards the customers who want to surprise their loved ones with a surprise and trust a company like this… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT USE - They will take your money but will not...”

Written on: 01/04/2020 by Emmago (1 review written)

I order flowers for mothers day and they have not arrived. I have been onto them over several emails asking for a refund. They kept saying the order will arrive. Then they sent me a email saying that it had arrived and it had not. I sent them another email asking for proof of delivery and they never came back to me.  Do not use them unless you want to lose a lot of money. Disgraceful. I will be reporting them to the EU Consumer rights… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid at any costs!”

Written on: 28/12/2019 by kicacar (1 review written)

My gift was never delivered. They quickly gave up on the delivery and promised a refund. After 9 days I am still waiting. Furthermore, I had booked this with almost three weeks in advance. They had plenty of time to make it happen.  Do not use them!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Delivery to Hagen, Germany”

Written on: 23/12/2019 by KathleenKlein (1 review written)

- Delivery driver dropped flowers at front door, never rang bell or knocked. Recipient saw delivery truck pull away and thats how she knew flowers were delivered. - Paid for "deluxe" but amount of flowers delivered was less than pictured. - Some of the flowers and greenery had brown edges. - Card was blank even though I requested a message. - Response to my inquiry from FloraQueen was less than satisfactory, offering discount on next order...will not be using FloraQueen ever again. Waste of… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“No delivery”

Written on: 17/06/2019

I sent flowers to a friend in hospital for cancer surgery. She was alone and my flowers would have made a difference. They did not arrive. The company did not provide a reason. Their juvenile emails were full of emojis . I am waiting for a refund. Notjhing can make up for my friend not receiving this gift. AVOID FLORAQUEEN… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Mother’s Day ruined, money lost”

Written on: 21/05/2019 by innachu (1 review written)

I have ordered Mother’s Day flowers for my mother and payed extra for urgent delivery on the weekend. The flowers did not arrive and after contacting the help service I am told that the address that I have been using for her post that would always arrive there and was provided to us by her estate agent is not correct/complete, without any other explanation. I am told to call (there is no email provided) the courier within a limited scope of hours. Which I keep trying and within those hours I… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Use Any Other Flower Company”

Written on: 24/02/2019

Unacceptable service! And on Valentine's Day!! There is nothing more to be said. I ordered flowers Valentine's Day online knowing they would likely arrive the next day. Over $100 USD for 2 dozen roses. Actually, they never arrived until 6 days later after 4 emailed complaints to FloraQueen. They NEVER attempted to contact me. Not once to say they are having difficulties. NEVER. I had to go to them to find out what happened. It took 2 days for them to offer me a 20% discount on my next… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Alert Worst Company to deal with ”

Written on: 13/01/2019 by MissCanada2019 (1 review written)

I placed 3 orders for 3 Gift Baskets & paid for. One order arrived 3 days later! One order was a gift basket with ten items on 2 items arrived! Third order was a gift basket with Nine items and they deliver cheap flowers instead! When I paid for a gift basket! When, I find out about wrong delivery for last order they tell me will deliver a correct order for Free**They Charged Me** Yes they deliver but not to the person order was for but to a coffee shop in the building? I asked to speak to a… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Flowers not delivered-ignoring emails”

Written on: 17/08/2018

So the flowers I ordered for my daughter did not arrive. At 5pm they sent me an email to tell me they could not deliver for another 5 days. Requested a refund but emails are being ignored… Read Full Review

Report this review
Was this review helpful? 0 0
overview