Flora Queen Reviews - www.floraqueen.com

★★★☆☆
2.8 / 5
47% of users recommend this
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Latest Reviews

★☆☆☆☆

“Terrible. Extremely terrible”

Written on: 10/01/2018 by UnhappyCustomeRstill (1 review written)

10 Jan - the terrible service saga continues. Latest email from FloraQueen below after my update on Trust Pilot yesterday. THIS is not good enough. You have done nothing to compensate me for the pathetic service from your company. Do you seriously think I will do any further business wth you?! "Unfortunately we are not able to arrange another delivery to this address, but we could offer you 25€ discount code for any other order you would like to place with us within a year. Please let me… Read Full Review

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★☆☆☆☆

“Dreadful - Do not use”

Written on: 05/01/2018

The order process is easy and they take the money very quickly however, the flowers were delivered 10 days late and only after I chased them twice- impossible to talk to anyone and emails are ignored. No apology, no explanation - disgusting service and disappointing. Do not buy from this company.They do not deserve to be in business. I don't believe if I hadn't chased them the flowers would ever have arrived - the recipient didn't know they were being delivered because they were a gift, If I… Read Full Review

Unhappycustomerstill's Comment

Written on: 10/01/2018

FULLY AGREE. POSTED SIMILAR ON TRUST PILOT

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★☆☆☆☆

“Unprofessional Customer service”

Written on: 26/12/2017 by Wellsqi147 (1 review written)

If you have an issue with a delivery you order with Floraqueen, you are screwed. I had flowers delivered in Italy, the price included a vase. The florist left them outside on the floor, rang the bell and was gone before my family opened the door. There was no vase and flowers were withered. I contacted Floraqueen and was really surprised on how they handle their issues. They do not take responsabilities, they are rude, they are not even trying to find an acceptable solution to fix the problem… Read Full Review

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★☆☆☆☆

“Thieves and con-men, avoid at all costs!”

Written on: 29/11/2017 by andykennedy1234 (1 review written)

Ordered a bouquet from their website, what arrived at my girlfriends office looked absolutely nothing like what I paid for. Ugly, damaged, wilted and far fewer flowers than advertised. Also I paid for a small teddy bear holding a love heart which said 'I Love You' in English. The teddy that arrived had no love heart but was wearing a t-shirt which said 'Congratulations' in German... Contacted customer service and after sending many photos I was told a replacement bouquet would be sent the… Read Full Review

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★☆☆☆☆

“Do not trust this company”

Written on: 13/11/2017 by yvesvanlent (1 review written)

I ordered flowers to be delivered in Portugal. First excuse was they could not find the address. After I send the GPS, Google coordinates, a Potugees phonenumber and possible delivery dates they told exceptionaly Floraqueen was going to try again to delive. Next excuse was the recipients were not at home so ignoring delivery dates and phonenumber. Since then no more answers to several of my mails. Thanks you customer service for not answering anymore of my mails. This is a guide on how to… Read Full Review

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★☆☆☆☆

“Very Disappointed”

Written on: 09/11/2017 by Lockhart294 (1 review written)

I ordered some flowers for my Sister who lost her partner. I ordered them from the US to be delivered in Switzerland. The website claims they deliver everywhere in Switzerland. they confirmed the flowers would be delivered the next day. They did not, three days later I sent a message via the website (there is no phone number to call) asking when the flowers would be delivered. They basically said the flowers cannot be delivered and they will refund me the money. I am now waiting for the refund… Read Full Review

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★☆☆☆☆

“Poor service and they just won’t listen to feedback”

Written on: 23/10/2017 by Laylahz340 (1 review written)

I ordered some flowers to my stepmother in Portugal who has Parkinson’s disease. This makes her quite slow at walking. Flora Queens delivery driver came on the right day press the buzzer for the flat and left before my stepmother could even reach the door. It’s only a small flat floor in Queens response is that they deliver tried to deliver on the right day . My opinion is the driver made no attempt to wait and rushed off before delivery. My stepmother heard the doorbell he was not there… Read Full Review

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★★★★★

“Flowers to China”

Written on: 10/10/2017 by Elainebarron62 (1 review written)

I ordered flowers from Floraqueen to be sent to my daughter living in China. I had forgotten that her school had recently moved premises but on the day of delivery, after attempting to deliver flowers to what was now a building site! , they contacted my daughter and asked where they should deliver them to. Because of their trouble and card taken,my daughter received her flowers and on the right day! Not only that, they were absolutely beautiful and exactly how they looked on the website when I… Read Full Review

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★☆☆☆☆

“ I wish I could give this company a Zero rating …”

Written on: 28/09/2017 by CarleeSchultz38 (1 review written)

I wish I could give this company a Zero rating because a MONTH later and after two failed delivery attempts the flowers have still NOT been delivered and we need to chase them up - AGAIN. My sister and I ordered flowers for a family member who had a triple heart bypass surgery. He is based in Germany and we live in New Zealand, so were unable to be there for him at a critical time. FloraQueen did not deliver the flowers to the hospital - and failed to tell us. We needed to chase them… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE”

Written on: 17/06/2017 by Carsonbl231 (1 review written)

I ordered some flowers for a friend in hospital in Germany. I paid for same day delivery and ordered a vase and card as well. The flowers eventually turned up at the hospital FOUR days later and my friend had left the hospital. Despite numerous emails and phone calls this matter is still not resolved. I am shocked at the service - don't use this company if you don't want to waste your money like I have… Read Full Review

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★☆☆☆☆

“Do not buy from this website”

Written on: 15/02/2017 by Ballard2 (1 review written)

I purchased a £40 bouquet of flowers for my mothers birthday, the flowers arrived (after the allotted time of by 1400 hrs) and my mother called me to let me know. I asked if she liked them and she said she wasn't impressed, as I'd picked a fabulous looking bouquet I was shocked. She sent me a photo of the flowers and they were completely different to the ones I ordered and were quite frankly not worth £5. Floraqueen refuse to give me a refund and say the flowers are of comparable quality, I… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 14/12/2016 by Sadmoose (1 review written)

The flower was for our mother 60th birthday! We ordered the flower the week before to make sure of the delivery day! It was important for us to have the flower delivered the day of because none of us kids was able to be with our mother so we thought receiving flower from us would have made her day ! Unfortunately the flower did not show the day of but instead the next day with a delivery guy saying " today or yesterday what does really matter" . Well it did matter for us ! I would not… Read Full Review

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★☆☆☆☆

“Terrible dead flowers not delivere eventually collected ”

Written on: 30/11/2016

The flowers were for a birthday. They did not arrive. Customer service claimed my mother was not in Eventually her husband went to a depot and collected a box of dead flowers 6 days after the date The customer service feedback was hard and there was only tracker to say she had not been in. They did not ring her or me. 60 euro for flowers never delivered. Dead on collection and no apology. The worst service I have ever had from any service . I have contacted them through the web every day… Read Full Review

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★☆☆☆☆

“Do not use them ”

Written on: 20/10/2016 by kiJones487 (1 review written)

Ordered cologne chocolates and champagne for my fathers 80th birthday they confirmed my order and delivery date But never delivered Tried to call and email but response will have to contact my credit card company to get my money back . Be aware and believe the bad reviews this company has Foolishly I gave them a chance and got ripped off… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY THEY ARE OUT TO TAKE YOUR MONEY”

Written on: 11/10/2016 by ShirleyMacLean (1 review written)

I ordered some flowers for my mother in Vienna and I had given clear instructions to contact my sister as my mother is elderly and cannot come to the door. My sister was never called and the delivery simply left a note with an address to collect the flowers. When my sister when to the address for the next two days the place was closed! When I emailed FloraQueen to explain the problem and ask for a second delivery of obviously fresh flowers or cancel my order with a refund they denied both… Read Full Review

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★☆☆☆☆

“Flowers not delivered ”

Written on: 03/09/2016 by Dakotaq244 (1 review written)

Customer service ...non existent ...emailed three times and still no flowers, no refund and now 5 days passed without a response or refund!… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE AND CUSTOMER SERVICE”

Written on: 04/08/2016 by Jase350 (1 review written)

THEY WERE SUPPOSED TO DELIVER FLOWERS TO MY FIREND ON A FIRDAY, SHE WAS NOT HOME SO INSTEAD OF LEAVING THE PERISHABLE MERCHANDISE BY THE DOOR THY LEFT A NOTE FOR THE FLOWERS TO BE PICKED UP AT THE POST OFFICE ON MONDAY. AS YOU CAN IMAGINE, 4 DAYS LATER, WHAT KIND OF FLOWERS SHE RECEIVED. THEY WERE TRASHED RIGHT AT THE POST OFFICE. TOOK FOR EVER TO GET A RESPONCE FROM CUSTOMER SERVICE AND THEY THINK THEY DID A FINE JOB, DO NOT USE THIS COMPANY THEY ARE TERRIBLE… Read Full Review

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★☆☆☆☆

“Absolutely the worst”

Written on: 03/08/2016 by Schneideros174 (1 review written)

I have ordered flowers to be delivered in Austria on a Friday. Since no one was home, instead of leaving the flowers by the door like other normal businesses do they left a note instead. The flowers had to be picked up at the post office on Monday since the post office is closed on Saturday and Sunday. By the time they picked up it was trash and had to be thrown out. I have made long distance calls to Spain, I have written emails to customer service. No response whatsoever, I am disputing the… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 23/07/2016 by 438Pruitt (1 review written)

Stick with Interflora. FLORA GUEEN is a joke. There is no customer service number and no one answers emails. My mom's birthday flowers failed to be delivered and my local contact received a message saying there was a problem with the address...there wasn't. The address was correct. My order online was showing as 'delivered' when it had not been. No solution offered, No one called to sort out the delivery. Radio silence! I am completely unable to get in touch with anyone from the company. They… Read Full Review

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★☆☆☆☆

“disappointing”

Written on: 22/07/2016 by 34Hagan (1 review written)

Having received confirmation was told there was an issue with order on the day of delivery. Feeling very let down by this company and would not recommend… Read Full Review

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