Balloon Monkey Reviews - www.balloonmonkey.co.uk

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★☆☆☆☆

“Worst experience ever. Delivery is a disaster! ”

Written on: 17/02/2020 by qxGreer396 (1 review written)

I ordered a big box of balloons for a friend’s birthday as a surprise. Unfortunately they ruined the whole experience.The delivery service is horrible. They were not able to deliver the parcel on time. The box came with a WEEK delay and the balloons were deflated. What a disappointing experience. Almost 30 pound for nothing. Wast of money. I wouldn’t order there again. If they can’t make sure that they can deliver products on time in a good quality they shouldn’t offer birthday or… Read Full Review

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★☆☆☆☆

“TOTALLY HORRIBLE EXPERIENCE”

Written on: 07/09/2019 by Rhys39 (1 review written)

They cancelled my order last minute, without any offer of an alternative or solution to help resolve this issue. Completely ruined a well planned surprise. I ordered 5 days in advance, they had plenty of time to get the order right, but screwed it up and were unapologetic and uncaring. BUYER BEWARE - will NEVER use this company again… Read Full Review

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★☆☆☆☆

“A bunch of monkey's could do a better job.”

Written on: 11/07/2018 by ukjeprox (1 review written)

Do not use this company, I wish that I had read these reviews before I placed an order, they are useless. Their delivery guarantee is not worth any thing. I ordered some balloons for my son's wedding, they did not arrive, all I got from "customer services" was excuse after excuse… Read Full Review

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★☆☆☆☆

“AWFUL ”

Written on: 04/04/2018 by Yates344 (1 review written)

Do not use. AWFUL customer service from the company to the delivery… Read Full Review

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★☆☆☆☆

“Failed to deluver”

Written on: 15/01/2018 by Janetdutch (1 review written)

Not delivered for my granddaughters birthday when on the web page it says garenteed delivery on date chosen… Read Full Review

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★☆☆☆☆

“Failed delivery”

Written on: 11/01/2018 by Silva374 (1 review written)

I ordered a balloon bouquet for my granddaughter's 16th birthday and paid for designated day delivery to make sure that it arrived on the right day. I am so very disappointed to learn that nothing arrived. Very poor service!… Read Full Review

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★☆☆☆☆

“Worst Service Ever”

Written on: 02/01/2018 by jmromerog (1 review written)

I ordered a £32 balloon gift for my husband's birthday, the gift arrived to his workplace on time but one of them was flat. He sent me a picture to thank me but to else tell me that unfortunately one of them was damaged. All his office saw the present and I feel awful as I wanted to impress. I wrote immediately to Balloon Monkey and after 10 days I never received a reply, therefore I wrote again and immediately the came back to me offering a refund of £6 which I think is unacceptable. They… Read Full Review

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★☆☆☆☆

“Balloon not delivered”

Written on: 02/12/2016 by 154Harding (1 review written)

I paid for the delivery of a Balloon to my son for his birthday. I can't comment on the balloon as it DID NOT ARRIVE and still has not one day AFTER his birthday. What a disappointment… Read Full Review

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★☆☆☆☆

“False advertising!!”

Written on: 15/10/2016 by T12ard (1 review written)

Ordered the 'truly giant numbers, 6ft tall' for my son turning 10. Balloons delivered are no different than the number balloons I could have purchased in my local card shop, 2ft tall with 4ft of ribbon! Absolute joke of a company! I would never use again and not recomend. False advertising that trading standards will be informed of… Read Full Review

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★☆☆☆☆

“Non delivery of 18th Birthday Balloon.”

Written on: 13/09/2016

I ordered my only son a huge 18th Birthday balloon. It didn't arrive. Not impressed. I tracked the order & it stated it was at the depot. It's no good at the depot. Very very disappointed… Read Full Review

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★☆☆☆☆

“Dont bother expensive and waste of money”

Written on: 20/03/2016 by Dust1 (1 review written)

Wished I had read the reviews on this company first yes the balloon arrived on time as I had paid extra for it too yes it had happy anniversary but did it play congratulations NO which I paid extra for the one balloon cost me £30 and reading other reviews and problems they have I would say to other buyers use another company … Read Full Review

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★☆☆☆☆

“Waste of £28 ”

Written on: 02/02/2016 by HAB119 (1 review written)

I spent £33 to buy an extravagant gift for a friend of 38 years who had got through heart surgery and I couldn't be with her. Arrived 2 days later than GUARANTEED and she had left the address I had sent it to. GUARANTEED is, in their small print, not guaranteed and has a £5 refund for failure....... paid £28 for nothing except enhancing their bank balance!… Read Full Review

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★☆☆☆☆

“Really- Don't use them. Don't waste your money. ”

Written on: 20/06/2015 by HaleighSlaughter389 (1 review written)

Yet again balloon monkey have ruined a special family occasion.We are still waiting for birthday balloons from January. Minimal compensation received for that. But it isn't really the money is it. So, what kind of idiot was I to try again. An idiot who thinks lightening doesn't,strike twice. An idiot who pays an extra 17 quid to make sure we are actually at home when our anniversary balloons arrive. But no. The order tracker works fine. Fine enough to inform me that our order will be 5 hours… Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 04/04/2015 by 323May (1 review written)

I ordered balloons the value of £30 for guaranteed next day delivery an received nothing!!!! Will be taking this further… Read Full Review

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★☆☆☆☆

“do NOT every try to use Balloon Monkey”

Written on: 25/02/2015 by boxingday83 (1 review written)

Ordered balloon and mug set for my boyfriend.which cost over 50 pounds, Balloon cames ok but never received the mug.now after 10 days I am still chasing them. they never reply your emails and never answer the phone. Bottom line: Avoid to use them if you can. Plenty companies do the same thing or if you want to try your luck make sure you pay with credit card therefor at least you can claim your money back at some point… Read Full Review

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★☆☆☆☆

“Should have read the reviews before ordering -...”

Written on: 19/02/2015 by CrystalColeman (1 review written)

Ordered Valentines Balloons with guaranteed courier delivery on 14th February 2015 - they didn't even try to deliver them. I emailed the company and received a copy of the tracking log - see below. They arrived 2 days too late. If they can't provide a service, or use a contractor courier company who don't deliver on time, then they should look at their policy and stop "guaranteeing courier delivery". Have been offered 50% refund but I want full refund. I purchased the balloons, plus added… Read Full Review

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★☆☆☆☆

“Very disappointed”

Written on: 07/12/2014

What a disappointment. Ordered 18th balloon well in advance. Easy site to complete purchase. Had return email saying balloon would be delivered guaranteed before one o clock on birthday day. Didn't arrive and had to spoil surprise to check delivery. Was delivered following day, no one at home but had added a message to leave at neighbours, which it wasn't. Had to collect from Royal Mail. Did contact company who apologised and refunded £5.00 bit of a com as paid £17.00 in total. Was offered… Read Full Review

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★☆☆☆☆

“Disappointed - delivery not made ”

Written on: 18/11/2014 by Jaelyn256 (1 review written)

I was extremely disappointed that my order did not arrive to the recipient on the date as requested. The order was placed well in advance and extra was paid for guaranteed day delivery. The whole purpose of the above was to ensure that the recipient received the order as a surprise on their birthday. I then had to contact the recipient to enquire regarding delivery when I did not hear from them. This in my opinion ruined the whole surprise! I called up twice to get the tracking details and… Read Full Review

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★☆☆☆☆

“Failed twice in a row!”

Written on: 06/08/2014 by TheCaramelBunny (1 review written)

Two experiences with this company who don't care less how much you pay for decent service as they are incapable of providing it! One completely failed delivery and now a completed delivery sent with an out of date cake! Disgusting service. Avoid like the plague!… Read Full Review

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★☆☆☆☆

“Balloon still not delivered - AVOID AVOID AVOID”

Written on: 01/08/2014

Pre-ordered an 18th Birthday balloon through the website and paid the upgrade for guaranteed delivery day. On the day the delivery was due, i tried calling numerous times to obtain a tracking number to confirm delivery had been made. Eventually managed to get through on the "callers from abroad" number. Got the reference and tracked the item, and found it was at a sorting office 100 miles away from the delivery address.. called Royal Mail who told me there was no way it was going to be… Read Full Review

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