Balloon Monkey Reviews - www.balloonmonkey.co.uk

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★★☆☆☆
2.3 / 5
34% of users recommend this
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Latest Reviews

★★★★★

“Absolutely Brilliant!!!”

Written on: 10/05/2019

I love love love this company. This is the second time I have used them and it certainly won’t be the last. I ordered a photo balloon both times and the quality is second to none and they last for weeks and weeks. Delivery has been spot on. Thank you Balloon Monkey for another fab balloon. You are amazing!!!… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 05/04/2019 by Vincent75Essex (1 review written)

I found this company by chance whilst looking for balloons for an Afternoon Tea Hen Party and wasn't looking for the standard Hen Party balloons. Found exactly what I wanted in the form of a "Bridal Shower" balloon. I called customer services as I wasn't sure of the exact colour of the balloon on the website. When I called, the advisor wasn't sure either so he walked to the other side of the warehouse and found the balloon so he could confirm the exact colour. I placed the order online… Read Full Review

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★☆☆☆☆

“A bunch of monkey's could do a better job.”

Written on: 11/07/2018 by ukjeprox (1 review written)

Do not use this company, I wish that I had read these reviews before I placed an order, they are useless. Their delivery guarantee is not worth any thing. I ordered some balloons for my son's wedding, they did not arrive, all I got from "customer services" was excuse after excuse… Read Full Review

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★☆☆☆☆

“AWFUL ”

Written on: 04/04/2018 by Yates344 (1 review written)

Do not use. AWFUL customer service from the company to the delivery… Read Full Review

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★☆☆☆☆

“Failed to deluver”

Written on: 15/01/2018 by Janetdutch (1 review written)

Not delivered for my granddaughters birthday when on the web page it says garenteed delivery on date chosen… Read Full Review

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★☆☆☆☆

“Failed delivery”

Written on: 11/01/2018 by Silva374 (1 review written)

I ordered a balloon bouquet for my granddaughter's 16th birthday and paid for designated day delivery to make sure that it arrived on the right day. I am so very disappointed to learn that nothing arrived. Very poor service!… Read Full Review

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★☆☆☆☆

“Worst Service Ever”

Written on: 02/01/2018 by jmromerog (1 review written)

I ordered a £32 balloon gift for my husband's birthday, the gift arrived to his workplace on time but one of them was flat. He sent me a picture to thank me but to else tell me that unfortunately one of them was damaged. All his office saw the present and I feel awful as I wanted to impress. I wrote immediately to Balloon Monkey and after 10 days I never received a reply, therefore I wrote again and immediately the came back to me offering a refund of £6 which I think is unacceptable. They… Read Full Review

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★★★★★

“Good in a crisis”

Written on: 06/10/2017 by McKinnon403 (1 review written)

I ordered with this company for the fourth time and really screwed it up. I found that I had given the wrong address, all my fault. I went to that address but they had sent it back via royal mail. I contacted Balloon Monkey and they said they would send another straight out and not wait for the one to be returned. THIS is when you find out what a company is really like, when things go wrong 5 stars from me… Read Full Review

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★★★★★

“Great Service”

Written on: 19/08/2017 by Niallpollard (1 review written)

We used balloon monkey for the first time this week and inexplicably got our delivery dates wrong! When I contacted the company the day before the event, this is when our error came to light. Despite it being mid afternoon on the Friday, the balloons arrived on Saturday morning so all was good. The person I dealt with at Balloon Monkey was great to help us out when it was not their fault. Great service, will use again!!… Read Full Review

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★★★☆☆

“Very disappointed...”

Written on: 18/12/2016 by JakaylaBrewer (1 review written)

I ordered a balloon bouquet for delivery on my parents wedding anniversary, which was on a Friday. On the delivery day I received an email from Balloon Monkey advising that there had been a problem with my delivery and they would need to re-send it. This would be delivered on Monday - three days after their anniversary. I cancelled the order and they did refund me speedily but it was a massive disappointment. Luckily I still had time to order flowers from elsewhere for same day… Read Full Review

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★☆☆☆☆

“Balloon not delivered”

Written on: 02/12/2016 by 154Harding (1 review written)

I paid for the delivery of a Balloon to my son for his birthday. I can't comment on the balloon as it DID NOT ARRIVE and still has not one day AFTER his birthday. What a disappointment… Read Full Review

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★☆☆☆☆

“False advertising!!”

Written on: 15/10/2016 by T12ard (1 review written)

Ordered the 'truly giant numbers, 6ft tall' for my son turning 10. Balloons delivered are no different than the number balloons I could have purchased in my local card shop, 2ft tall with 4ft of ribbon! Absolute joke of a company! I would never use again and not recomend. False advertising that trading standards will be informed of… Read Full Review

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★☆☆☆☆

“Non delivery of 18th Birthday Balloon.”

Written on: 13/09/2016

I ordered my only son a huge 18th Birthday balloon. It didn't arrive. Not impressed. I tracked the order & it stated it was at the depot. It's no good at the depot. Very very disappointed… Read Full Review

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★★★★★

“Nailed it ”

Written on: 24/06/2016 by Englishor470 (1 review written)

I ordered at 3.30pm on a Wednesday and it arrived 10am the next day so it did exactly what it said on the tin + way more fun than flowers. I will use them again… Read Full Review

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★☆☆☆☆

“Dont bother expensive and waste of money”

Written on: 20/03/2016 by Dust1 (1 review written)

Wished I had read the reviews on this company first yes the balloon arrived on time as I had paid extra for it too yes it had happy anniversary but did it play congratulations NO which I paid extra for the one balloon cost me £30 and reading other reviews and problems they have I would say to other buyers use another company … Read Full Review

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★☆☆☆☆

“Waste of £28 ”

Written on: 02/02/2016 by HAB119 (1 review written)

I spent £33 to buy an extravagant gift for a friend of 38 years who had got through heart surgery and I couldn't be with her. Arrived 2 days later than GUARANTEED and she had left the address I had sent it to. GUARANTEED is, in their small print, not guaranteed and has a £5 refund for failure....... paid £28 for nothing except enhancing their bank balance!… Read Full Review

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★☆☆☆☆

“Really- Don't use them. Don't waste your money. ”

Written on: 20/06/2015 by HaleighSlaughter389 (1 review written)

Yet again balloon monkey have ruined a special family occasion.We are still waiting for birthday balloons from January. Minimal compensation received for that. But it isn't really the money is it. So, what kind of idiot was I to try again. An idiot who thinks lightening doesn't,strike twice. An idiot who pays an extra 17 quid to make sure we are actually at home when our anniversary balloons arrive. But no. The order tracker works fine. Fine enough to inform me that our order will be 5 hours… Read Full Review

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★★★★★

“I'd use again”

Written on: 07/05/2015 by CheekyTina (1 review written)

I'm very happy with my order. It looked great and was soo different to any other idea on the internet. I can't wait for my fiance to open it. It looks great and came when it came was suppose to. I have read many bad reviews on this site and was really starting to worry about my order not arriving however it was here today at 1:45 and the balloon was exactly as i saw on the website. I hope other's receive the same customer service as I received today :)… Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 04/04/2015 by 323May (1 review written)

I ordered balloons the value of £30 for guaranteed next day delivery an received nothing!!!! Will be taking this further… Read Full Review

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★☆☆☆☆

“do NOT every try to use Balloon Monkey”

Written on: 25/02/2015 by boxingday83 (1 review written)

Ordered balloon and mug set for my boyfriend.which cost over 50 pounds, Balloon cames ok but never received the mug.now after 10 days I am still chasing them. they never reply your emails and never answer the phone. Bottom line: Avoid to use them if you can. Plenty companies do the same thing or if you want to try your luck make sure you pay with credit card therefor at least you can claim your money back at some point… Read Full Review

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