Marks & Spencer Flowers /flowers Reviews - www.marksandspencer.com

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Marks and Spencer Flowers www.marksandspencer.com/flowers

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Latest Reviews

★☆☆☆☆

“My mums 80th birthday. Flowers and chocolates did not...”

Written on: 21/11/2017 by Brians279 (1 review written)

My mums 80th birthday. Flowers and chocolates did not arrive. Absolutely unforgiveable… Read Full Review

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★☆☆☆☆

“Late, spelling of names wrong, ruined the whole thing”

Written on: 13/11/2017 by KatrinaDavidson (1 review written)

They arrived a day late, so celebration done and gone. My first name was spelled wrongly on card, as was my surname, as was the sender's name, and in the middle of the card they wrote "pooy" !. Is that supposed to be a damn joke?!!! Offensive, whoever took the order couldn't spell or even take down the spellings correctly  Don't want to keep the card which I've always done as a momento before, it's ridiculous, flowers look nice but don't think they're going to open, and whole thing spoiled… Read Full Review

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★☆☆☆☆

“Horrendous service. No customer service phones not answeed”

Written on: 27/10/2017 by Arshadkhan1959 (1 review written)

What a disgraceful company. Waited for someone to speak to for 40mins still no one answered I gaveup in the end. Their flowers are expensive, service appalling. Flowers were more or less dead when they arrived. Would not use them. Suggest you go to Prestige flower service instead. Will never use them again they are past their sale by date… Read Full Review

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★★★★☆

“Magnificent flowers!!!!”

Written on: 28/09/2017 by Maximo497 (1 review written)

Best flowers I have ever had delivered from any online order!!! My son sent the order from Australia, for my birthday, and my husband and I gasped when we opened the box they were so beautiful.!! order only let down by the non inclusion of the written message from my son, and no care instruction card… Read Full Review

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★☆☆☆☆

“Water leaking, box bashed about”

Written on: 14/09/2017 by JennyLarsen476 (1 review written)

Flowers arrived in a soggy bashed up box, delivery man mentioned this in a very matter of fact way, as of to say "well what can you do?". Disgraceful service, don't waste your money with these… Read Full Review

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★☆☆☆☆

“Roses dried out and some flower heads going brown”

Written on: 26/08/2017 by Petebu1 (9 reviews written)

Ordering Pink roses for our wedding anniversary they arrive as ordered, the day before. On opening the packaging I found the flowers dried out, they where certainly not fresh or usable! I had to ask my wife to look before the day I was to present the flowers to her and fortunately she just laughed a said "Ah, they must be from Marks and Spencer." This is her experience of receiving M&S flowers from work and birthdays over the last 2 years! I immediately called M&S customer services and the… Read Full Review

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★☆☆☆☆

“Disappointing standard fuschia”

Written on: 16/08/2017 by 19McDowell (1 review written)

I feel i have to write on behalf of my husband. On the 14th June he received a standard fuschia for his birthday. When he opened the box he found a lot of flowers had dropped off,he thought it was a bit odd but as there was plenty of flowers sill on was otherwise pleased as he loves fuschias. He is not a novice with these plants having grown them for years and looked after the bush in the proper way. However this week only two months after receiving this bush it is completely DEAD he was… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 13/06/2017

The scented rose and lavender planter , a gift from my Mum, arrived 5days after dispatch date. The container had been tipped on its side. Severely damaged plants/compost everywhere.flowers NOT scented/lavender stems pushed into compost were dead . In the past I haven't told my Mum that I have had some dreadful flowers delivered from m&s, this time I had not choice. When Mum went to store to complain she was given a full refund & flowers worth £13 as a good will gesture. You might think that's… Read Full Review

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★☆☆☆☆

“Hyacinth gift bag”

Written on: 30/04/2017 by Elisha331 (1 review written)

On 15th of April I received a Hyacinth gift bag from my son for my birthday. I followed the instructions on the enclosed leaflet. I waited for my blooms to open. This only took 1 day. I have to say how disappointed I was with them. After a couple of days they began to loose the colour and by the fifth day they had to be disposed of. I realise Hyacinths are not often usd as a cut flower but I thought they would have lasted longer than five days. I will in the kindest way tell my son not to… Read Full Review

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★★★☆☆

“Fair trade rose and alstromeria”

Written on: 16/04/2017 by Arnoldla75 (1 review written)

Very generous bunch of flowers arrived Wednesday unfortunately one rose already dead and by Friday half of them had died. No flower food with the delivery. Alstromeria and soldago fine lasting well. Quantity and delivery great but quality of roses poor. Although the Christmas flowers we received were lovely and excellent quality these were disappointing. … Read Full Review

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★☆☆☆☆

“Why would anyone choose Yodel”

Written on: 13/04/2017 by pblackburn68 (1 review written)

I think the title says it all. If I had known they would use Yodel to 'deliver' then I would have used someone else. Last M&S flower delivery from me… Read Full Review

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★★★☆☆

“They need to up their game”

Written on: 04/04/2017 by Matthews1981 (1 review written)

The M&S website specifically doesn't allow us to post a review that mentions delivery, which means feedback there only focusses on the flowers themselves, and they also do a feedback request re the packaging. The packaging was fine and the flowers well protected, but my Mum had stayed in for the whole day they were supposed to arrive. An hour after their last chance I phoned M&S and it seems the flowers had never been on the van and they had no idea where they were, despite the fact that I'd… Read Full Review

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★★★☆☆

“Mothers day flower”

Written on: 03/04/2017 by 466Bennett (1 review written)

I had flower bought for me for mothers day they was in box. When topped up with water it leaked all over. After sending email was abit worried after reading some of these comments they said they would send me a voucher to which this morning i got it. They do need to improve but think they dealt with it very well and quick… Read Full Review

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★☆☆☆☆

“Mother's day bouquet”

Written on: 28/03/2017 by KoltenOrr (1 review written)

In an effort to avoid the Mother's Day rush I ordered flowers to be delivered today. The bouquet that arrived was extremely poor - half of the roses were dead and all contents suffered from a lack moisture. The call centre person was reluctant to accept the criticism quoting how M&S flowers were usually 'perfect'. Eventually I was offered a replacement bouquet...........will keep you posted!… Read Full Review

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★★★☆☆

“flowers broken and flattened”

Written on: 28/03/2017 by Drew38 (1 review written)

I received from my son in Germany one of your outdoor tubs of plants, in this tub a box of chocolates had just been put on top of the display resulting in a broken plant and two completely flattened little pink flowers. Surely these chocolates could have been placed down the side of the tub thus preventing any damage to my gift for Mothers day… Read Full Review

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★☆☆☆☆

“Wrong flowers and inferior quality”

Written on: 27/03/2017 by Weberur461 (1 review written)

I order a large bouquet of roses and freesias in a gift box for my mother on Mother's Day at a cost of £45. Although they were delivered on time they were not the correct flowers. What arrived was a small bunch of roses and lilies wrapped in tissue paper. They were of very poor quality and 1 day after delivery the roses were dead! There was no card delivered with the flowers so she didn't know who they were from. So disappointing and it ruined what was supposed to be a lovely surprise. I… Read Full Review

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★☆☆☆☆

“classic flowering barrel a few plants out of the soil...”

Written on: 25/03/2017 by bridget76 (1 review written)

The "classic flowering barrel" was delivered on 24/03/2017 as a gift for mothers day. When the box was opened a few plants were laying in the base of the cardboard box and not planted in the soil and soil was part in the barrel and part in the box. This packaging was unsuitable to transporting a pot with plants and was probably destroyed in transit in the delivery van. The cost was £30 which was a rip off … Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 20/03/2017

Order initially delayed by 24 hours only to be told delay would be 72 hours. After an hour and a half on the phone with no satisfactory resolution - order cancelled. Very bad customer service. Would never use again… Read Full Review

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★★★☆☆

“Delivery included in price but delivery offers poor...”

Written on: 13/03/2017 by sammy_2 (3 reviews written)

I ordered a bouquet of flowers for a friend and was happy to see that delivery was included in the price. However, the delivery person just left them in front of her flat (she lives in London) and they were presumably stolen or never delivered. I would have thought that a signed-for delivery would be necessary, especially in London. Was going to order on Waitrose but delivery was quite expensive, but now I wish I had ordered elsewhere. Would not recommend… Read Full Review

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★★☆☆☆

“Late delivery”

Written on: 17/02/2017 by vkSlaughter149 (1 review written)

I ordered some flowers on behalf of my elderly father for my mother on Valentine's day was not aware that they would be delivered between 7am -7pm after tracking the order in the morning at 10.15 it told me that there was 165 deliveries before mine .I appreciate it is a busy day but surely marks and spencers should ensure their couriers take on extra staff to cover this the flowers were eventually delivered at 6.58 pm the day was nearly over and I was not happy that my disabled mother had the… Read Full Review

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