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“Disappointing flower service. Feel very let down”
Written on: 07/06/2020 by Alexander161 (1 review written)
My husband ordered flowers(with chocolates) on 4th June for our 56th Anniversary on 6th June. He was notified they had been sent out at 1a.m. on 6th. Nothing arrived. Due to Covid-19 we couldn't go out as usual, so had planned a lovely meal at home followed by a movie. All day my husband was on edge, looking for these flowers (I didn't know about them at this stage) - so it spoilt his day. Flowers should have arrived between 7a.m. and 7p.m.on 6th June. By 7p.m., we were finishing out meal, with… Read Full Review
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“Dead Flowers Delivers”
Written on: 26/05/2020 by ShellsR (1 review written)
I was sent Roses and Tulip Duo as a leaving gift from work. All the yellow roses were dead only delivery and within 24hrs the tulips were losing petals. Absolutely terrible quality flowers. I emailed customer services and still have heard nothing back. Really would not recommend their flowers… Read Full Review
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“delivery not left in a safe place”
Written on: 22/05/2020 by MilesHarris190 (1 review written)
I have not seen these flowers nor the chocolates ordered to accompany them. However I do know that they were left on a doorstep for 2 hours until the recipient was alerted by a neighbour. They were not left in a porch as reported there is no porch and the delivery photo shows the parcel on the doorstep. I understand from the recipient and neighbour that the delivery man did not knock. Had it not been for the neighbour the parcel could have been there all day by which time both flowers and… Read Full Review
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“disappointed terribly”
Written on: 18/05/2020 by eastgate (1 review written)
I recently received a very disappointing"large summer garden planter" from marks and spencer. The planter was delivered as requested. when opened the planter was firmly fixed in its cardboard box but when planter was lifted out the lavender plant was just about hanging on other plant were damaged, buds off the plants were in the bottom of the box along with a considerable amount of the compost/soil. This planter had obviously been dropped or thrown about despite several notices on the… Read Full Review
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“Dead flowers arrived and they weren’t cheap”
Written on: 05/05/2020 by Bobbymagee01 (1 review written)
Flowers arrived dead as a surprise present. Person receiving them rang and got flowers replaced. Customer service no problems doing this but very embarrassing for me and no compensation offered or apology given to me as I had paid for them . . Don’t order flowers with Marks and Spencer I tried to comment on their website but for some reason it wouldn’t let me leave a poor review. I wonder if it had been a good review could I have posted it ?????… Read Full Review
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“Twice Failed”
Written on: 29/04/2020 by Nannie2 (1 review written)
First bouguet came in a box far too big - broken,mouldy stems and flowers. Rang and complained, Customer Services were very polite and would I like another sent - "yes please"! Tracked second bouquet which was in the holding depot for 4 days before being despatched. Bouquet came in a battered box tied up with masking tape. Flowers again drooping, dead and mouldy. Would I like another bunch sent - "No thank you". Money has been refunded, but that is not the point, there is something going… Read Full Review
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“Waste of Money.”
Written on: 27/04/2020 by JavonLane332 (1 review written)
I received the flowers from a family member,they arrived suitable packed, I was so pleased as I had always admired M&S flowers, initially the flowers were lovely then the following day the roses had given up and others had followed suit. I have had flowers from local Supermarkets at a fraction of the price which I'm sure my relative paid which have been 100% better. I would never myself purchase M&S flower's disgraceful waste of money… Read Full Review
Pottymouth's Comment
Written on: 04/05/2020
Up date on my recent review thanking M&S for the replacement flowers, they had not replaced them at all as I found that my sister had sent them exactly the same flowers as there was the no card with them I presumed wrongly that they felt so bad they replaced them So the morale of my story don't get excited if you have received a half dead bouquet you wont obviously be getting another.
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“Fabulous flowers, great quality, huge thanks M&S”
Written on: 24/04/2020
My flowers arrived on my birthday, well done, beautiful arranged,faultless. Best quality going in my view. Would definitely recommended to friends and family. SK… Read Full Review
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“Why no water ??”
Written on: 15/02/2020 by 383Mitchell (1 review written)
I was sent some Rose's on Valentines Day. I was out when it was delivered. They got left outside my front door. When I got home some if the Rose's were a bit worse for wear. There was a card with them to say water was not included to protect the environment. This is ridiculous as the flowers were in a huge box, lots of cellophane and plastic. I have not told the sender as he would be upset. I was able to revive all but 2 of the 2 dozen Rose's. Please include water. We have plenty of it… Read Full Review
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“Perfect product and excellent service”
Written on: 06/02/2020 by curlydimwit (1 review written)
I ordered some flowers in the afternoon and they were delivered by 10:30am the following morning. My daughter in law said that the flowers were beautiful, she was thrilled with them. I would thoroughly recommend M+S and they will definitely be the company that I will use in future. The service was exactly as described, the price of the flowers was very reasonable and next-day delivery was free! Ordering the flowers could not have been easier… Read Full Review
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“Where do your 4 stars come from???”
Written on: 30/12/2019
The card board box on packing is perfect.Untill it is dumped on your door step in pouring rain left over night until found.No note to say it is there .This happened twice this Christmas Other years it has laid on the door step in snow and ice for up to 5 days.One plant this year contained 4 lovely plants perfectly packed and a 3/4lb box of biscuits slammed into the front plant. There was ocean's of space in the box.Fortunately it looks very nice back to front. The 2nd bundle of flowers were… Read Full Review
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“Wrongly named”
Written on: 23/12/2019 by Poorservicr (1 review written)
several weeks ago I sent flowers to some friends. Their young daughter had died. The flowers had the wrong name on them and the person taking the call hope my day would be fun! Today flowers arrived at my sons mother in law addressed to Mr and Mrs. She is widowed. This afternoon flowers she sent us arrived addressed just to my husband. Never again will I use this service again.It will be easier to use a local florist… Read Full Review
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“Don’t bother wasting your money”
Written on: 10/12/2019 by Housewife24 (1 review written)
After 44 years of marriage and 43 years receiving flowers from my husband this year (2019) he ordered marks and spencer flowers for home delivery. - After spending the day being thrown about in a white van they arrived (one day gone out of the five that Marks and Spencer give them to live) well three days have past the Gerberas have lost the will to live and as usual roses never make it past day one. The foliage is curling up its leaves in despair. Why do you bother offering such a service you… Read Full Review
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“Disgusting ”
Written on: 25/07/2019 by vanessagreen (1 review written)
I ordered a £35 bouquet of flowers, for my mums anniversary. When they come they looked nothing like the picture. All the roses had wilted. Very very disappointed as this, was a sad day as we had lost dad too. I would never ever order from Marks and Spencer again. I've told my family and friends too. Very poor!… Read Full Review
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“Large bunch of Peonies bought in store”
Written on: 30/06/2019
I bought a large bunch of peonies in bud from my local (large) M&S store, in the hope I would get wonderful flowers in a short time. What a disappointment! The buds eventually withered and went brown, rotting at the base. They were very expensive and as I now know were a complete waste of money!! If I could give less than 1 star I would!… Read Full Review
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“Dead bouquet for birthday”
Written on: 10/05/2019 by BeckhamShea157 (1 review written)
Flowers arrived evening of my birthday looking the worse for wear!! The box prevents you seeing the condition of them before the driver leaves! They did not recover in spite of leaving them in an appropriate place and adding the flower food supplied! However it was total resuscitation tactics or the bin I chose the bin. Would not recommend marks and spencer flower delivery to my worst enemy!! I have had to chose one star above to progress thro this but my honest choice would have been none! … Read Full Review
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“Fantastic flowers”
Written on: 27/04/2019 by Brennan453 (1 review written)
Received flowers for Mothers Day 31st March. Lovely bouquet, large chrysanthemums delicately wrapped to preserve flowers, spray chrysanthemums, roses, Berber a and foliage, beautiful condition. Although over past weeks have refreshed flowers and thrown out wilted roses I still have left ( after now, four weeks) two large and two spray chrysanthemums that are still in good condition. ( not turned brown or wilted). Never had delivered flowers last so long. Well done Marks and Spencer will… Read Full Review
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“FLOWERS ARRIVED DEAD!!”
Written on: 10/04/2019
Marks and Spencer only publish limited reviews on their website which hardly lets customers assess their products. You can’t mention issues with delivery or poor customer service which is kind of relevant when your flowers are delivered dead. I’m glad sites like this exist! We ordered a £35 bouquet of roses and lilies for my mum for Mother’s Day 2019 and they arrived half dead. 9 of the 14 roses had to be thrown in the bin. When my mum phoned immediately after delivery to complain… Read Full Review
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“awful delivery experience”
Written on: 12/03/2019 by Warrenxs1977 (1 review written)
The company will not publish reviews which relate to delivery but, DELIVERY MATTERS ! I ordered a gift on Feb 21st for delivery on Monday, March 4th. Yodel tracking information indicated that delivery would be between 15:00pm and 17:00pm, so in daylight hours, which would have been perfect . However, when I checked my emails at night instead of seeing a delivery confirmation, I found that at 4 pm there was an email advising a delay, ( no reason given) and stating that delivery would now be… Read Full Review
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“The flowers I bought were disgraceful for the money”
Written on: 02/03/2019 by Gracelyng350 (1 review written)
I purchased flowers for a friend, I had them sent to me so that I could give them to her myself. When I opened the box I was shocked. £30 the flowers cost but there was about £5.00 worth, they were in bad condition and looked half way through their life some being bent over. I was disgusted and so embarrassed giving them to my friend but had no time to buy any others. Thank you Marks and Spencer never again will I order from you… Read Full Review
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Pottymouth's Comment
Written on: 30/04/2020
Thank you M&S.
Received flower's today virtually identical to the ones that came and gave up on the second day. I assume they were a replacement from Marks, and really appreciate the response, faith restored absolutely.