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“Why no water ??”
Written on: 15/02/2020 by 383Mitchell (1 review written)
I was sent some Rose's on Valentines Day. I was out when it was delivered. They got left outside my front door. When I got home some if the Rose's were a bit worse for wear. There was a card with them to say water was not included to protect the environment. This is ridiculous as the flowers were in a huge box, lots of cellophane and plastic. I have not told the sender as he would be upset. I was able to revive all but 2 of the 2 dozen Rose's. Please include water. We have plenty of it… Read Full Review
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“Perfect product and excellent service”
Written on: 06/02/2020 by curlydimwit (1 review written)
I ordered some flowers in the afternoon and they were delivered by 10:30am the following morning. My daughter in law said that the flowers were beautiful, she was thrilled with them. I would thoroughly recommend M+S and they will definitely be the company that I will use in future. The service was exactly as described, the price of the flowers was very reasonable and next-day delivery was free! Ordering the flowers could not have been easier… Read Full Review
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“Where do your 4 stars come from???”
Written on: 30/12/2019
The card board box on packing is perfect.Untill it is dumped on your door step in pouring rain left over night until found.No note to say it is there .This happened twice this Christmas Other years it has laid on the door step in snow and ice for up to 5 days.One plant this year contained 4 lovely plants perfectly packed and a 3/4lb box of biscuits slammed into the front plant. There was ocean's of space in the box.Fortunately it looks very nice back to front. The 2nd bundle of flowers were… Read Full Review
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“Wrongly named”
Written on: 23/12/2019 by Poorservicr (1 review written)
several weeks ago I sent flowers to some friends. Their young daughter had died. The flowers had the wrong name on them and the person taking the call hope my day would be fun! Today flowers arrived at my sons mother in law addressed to Mr and Mrs. She is widowed. This afternoon flowers she sent us arrived addressed just to my husband. Never again will I use this service again.It will be easier to use a local florist… Read Full Review
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“Don’t bother wasting your money”
Written on: 10/12/2019 by Housewife24 (1 review written)
After 44 years of marriage and 43 years receiving flowers from my husband this year (2019) he ordered marks and spencer flowers for home delivery. - After spending the day being thrown about in a white van they arrived (one day gone out of the five that Marks and Spencer give them to live) well three days have past the Gerberas have lost the will to live and as usual roses never make it past day one. The foliage is curling up its leaves in despair. Why do you bother offering such a service you… Read Full Review
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“Disgusting ”
Written on: 25/07/2019 by vanessagreen (1 review written)
I ordered a £35 bouquet of flowers, for my mums anniversary. When they come they looked nothing like the picture. All the roses had wilted. Very very disappointed as this, was a sad day as we had lost dad too. I would never ever order from Marks and Spencer again. I've told my family and friends too. Very poor!… Read Full Review
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“Large bunch of Peonies bought in store”
Written on: 30/06/2019
I bought a large bunch of peonies in bud from my local (large) M&S store, in the hope I would get wonderful flowers in a short time. What a disappointment! The buds eventually withered and went brown, rotting at the base. They were very expensive and as I now know were a complete waste of money!! If I could give less than 1 star I would!… Read Full Review
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“Dead bouquet for birthday”
Written on: 10/05/2019 by BeckhamShea157 (1 review written)
Flowers arrived evening of my birthday looking the worse for wear!! The box prevents you seeing the condition of them before the driver leaves! They did not recover in spite of leaving them in an appropriate place and adding the flower food supplied! However it was total resuscitation tactics or the bin I chose the bin. Would not recommend marks and spencer flower delivery to my worst enemy!! I have had to chose one star above to progress thro this but my honest choice would have been none! … Read Full Review
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“Fantastic flowers”
Written on: 27/04/2019 by Brennan453 (1 review written)
Received flowers for Mothers Day 31st March. Lovely bouquet, large chrysanthemums delicately wrapped to preserve flowers, spray chrysanthemums, roses, Berber a and foliage, beautiful condition. Although over past weeks have refreshed flowers and thrown out wilted roses I still have left ( after now, four weeks) two large and two spray chrysanthemums that are still in good condition. ( not turned brown or wilted). Never had delivered flowers last so long. Well done Marks and Spencer will… Read Full Review
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“FLOWERS ARRIVED DEAD!!”
Written on: 10/04/2019
Marks and Spencer only publish limited reviews on their website which hardly lets customers assess their products. You can’t mention issues with delivery or poor customer service which is kind of relevant when your flowers are delivered dead. I’m glad sites like this exist! We ordered a £35 bouquet of roses and lilies for my mum for Mother’s Day 2019 and they arrived half dead. 9 of the 14 roses had to be thrown in the bin. When my mum phoned immediately after delivery to complain… Read Full Review
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“awful delivery experience”
Written on: 12/03/2019 by Warrenxs1977 (1 review written)
The company will not publish reviews which relate to delivery but, DELIVERY MATTERS ! I ordered a gift on Feb 21st for delivery on Monday, March 4th. Yodel tracking information indicated that delivery would be between 15:00pm and 17:00pm, so in daylight hours, which would have been perfect . However, when I checked my emails at night instead of seeing a delivery confirmation, I found that at 4 pm there was an email advising a delay, ( no reason given) and stating that delivery would now be… Read Full Review
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“The flowers I bought were disgraceful for the money”
Written on: 02/03/2019 by Gracelyng350 (1 review written)
I purchased flowers for a friend, I had them sent to me so that I could give them to her myself. When I opened the box I was shocked. £30 the flowers cost but there was about £5.00 worth, they were in bad condition and looked half way through their life some being bent over. I was disgusted and so embarrassed giving them to my friend but had no time to buy any others. Thank you Marks and Spencer never again will I order from you… Read Full Review
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“Birthday flowers appalling service”
Written on: 12/11/2018 by DavidWilkinson72 (1 review written)
Ordered flowers for wife’s birthday on 7th November 2018 to be delivered on 10th November. On 9th November received a message from DPD stating that the flowers would be delivered on the 12th November. Contacted Marks immediately and was told that they could do nothing as they could not contact DPD. Needless to say the flowers did not arrive on the 10th so I requested a refund. Hopeless. No wonder they are sliding down the pan… Read Full Review
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“Didn't deliver ”
Written on: 04/09/2018 by ElainePeeke (1 review written)
Ordered birthday flowers for my friend, they didn't arrive!!! Very disappointed. Marks and Spencers thought £5 compensation would help. It didn't. Would not recommend… Read Full Review
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“non delivery of mothers day flowers”
Written on: 17/03/2018 by Batyam76 (1 review written)
After not delivering my mothers day flowers from my daughter due to a problem with M&S- my daughter received a full refund and a £10 voucher as way of an apology. To say we were both "gutted" about this is an understatement.To add even more "Insult to injury" today 17/3/18 I received a Large box containing flowers from M&S as way of yet another excuse. Inside was 6 bunches of daffodils, each still with an elastic band around them, and 2 bunches of tulips. "Garage" bought flowers came to mind!… Read Full Review
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“absolutely awful arrangement of flowers”
Written on: 13/03/2018 by Luciano453 (1 review written)
really, what a dreadful arrangement of flowers, nothing went together and it was a very measly bunch. so awful compared to our local florist… Read Full Review
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“Flower review”
Written on: 13/03/2018 by Osvaldo1970 (1 review written)
Just received a small bunch of flowers from marks and Spencer at least a week old, such a small bunch I had trouble finding a vase small enough I doubt if they will last a day. Cheap flowers that I could probably buy in a supermarket for £3 or £4. Came in a massive box, adding to more wast to our environment… Read Full Review
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“Mother’s Day flowers ”
Written on: 12/03/2018 by Brighouseporter (1 review written)
Really disappointed with the delivery service for my Mother’s Day flowers. My dear son at uni bought me these flowers for Mother’s Day & was gutted when I hadn’t received them yesterday as he had received a text saying to expect delivery between 8 to 5. They have turned up today ( Monday afternoon ) & the delivery van driver said he had come to work today to find 60 boxes of flowers waiting to be delivered on van. I highly recommend you change delivery suppliers !… Read Full Review
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“Best roses Ever”
Written on: 05/03/2018 by logie17 (1 review written)
On 12th Feb i purchased a bunch of valentine roses priced at £5 from M&S in Eastbourne. Did not expect them to last but it is now 5th March and they are just beginning to go.I buy flowers every week usually from the supermarket at around the same price as the M&S ones but believe me they are not a patch on the ones from M&S.Best roses ever .Well done… Read Full Review
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“Not just any flowers..m&s fliwers!”
Written on: 27/02/2018 by MrsAnderson16 (1 review written)
I was sent a huge bouquet of flowers by my husband at the weekend. They were roses, the delivery box was wet and ripped as if it had been chucked all over the van and the flowers were all open and going brown as if they were ready for the bin. We complained sent pics and they said that they would re deliver the flowers and give a refund. The flowers were due to be re delivered on Monday.:::: no flowers arrived. I have just come in (Tuesday) and the flowers have been dumped in the door step. No… Read Full Review
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