Advertised as 25 stems... only 18 received. Nearly a 3rd missing.. Customer service was appalling.

Have just received flowers from marks & Spencer ordered online from my daughter. They are disgusting, half dead and about a quarter of the size of the picture. She purposely picked it as she knows I love peonies, didn’t contain any!!! Absolute rubbish and complete waste of money, shame on you marks & Spencer

Received flowers from my church group, brown dead and drooping ready for the bin how can you deliver such rubbish, I’m really disappointed and upset. How can you send such rubbish to a very sick person

My wife received some flowers, from her son, for Mothers Day. They were wilted, and in terrible condition. Only place to put them was in the bin. Massive waste of money.

Very disappointed with flowers ordered for delivery to my mother. If I lived closer I would rather have gone to Tesco or Asda and pay half the price to wha was delivered

My son ordered flowers for me for Mother’s Day and they were very disappointing.They were a small bunch and wilted and very poor value. Next year I think he’ll go to Lidl as theirs were bigger and half the price! Come on M&S get your act together from a loyal but very dissatisfied customer

I ordered flowers for friends B’Day on 8th.Mar., & to date, they have not arrived. Please advise

M&S used DPD for our flower delivery, and they were utterly useless. Despite the clear labelleing on the box, it was not stored in the right position, something had been placed on it, and as a result it was delivered to us damaged with the flowers all squashed upside down. No online mechanism to complain or obtain an (even partial) refund. Complete disgrace, will never use again.

My sister sent me roses and freesias today as it is my 79th birthday tomorrow and I immediately opened after the Courier delivered them. The leaves were all wilted and petals on roses were curled and not at all fresh. Dare not tell my 82 year old sister. This is not the first time. No good complaining as they do NOTHING. Save your money and go elsewhere.

My son bought me a bunch of mixed Protea and Feinbos as part of Birthday present. To say they were disappointing is an understatement. The large Protea never came out and the smaller ones are yet to make an appearance, some of the dried flowers were all bent and had to go straight in the bin. I feel so sorry for my son, though I would never tell him .He knew I would enjoy the collection, as I lived in South Africa for a few years and saw the genuine article on the Garden Route.

I ordered the Red Amaryllis Bouquet for a sick friend for Christmas. Despite several emails advising of delivery times they didn’t arrive. They finally arrived on Christmas Eve very late. My dog growled, I went to the door to find the box dumped on the drive with no sign of the courier. The box was crushed, the blooms all damaged and dry flowers having been in transit 2-3 days(according to tracking) I then have the hassle of sourcing flowers from another supplier. This is the second time M flowers have let me down. Looking at these reviews I should have read them before ordering.

Very poor quality. Flowers arrived limp, battered, bruised, with some flower heads broken off. Two stems broken. Not what I would expect from M&S. Will not be recommending this service.

Flowers delivered in a box that looked as if an elephant stood on it. Pink and white stripy carnations arranged with orange mini chrysanthemum. Ghastly combination of colours obviously chosen by someone with no taste. Will have to pretend that the bouquet was beautiful.

The package was dumped on my doorstep, soaking wet, the Yodel driver fled, didn't ring the bell we saw the van disappearing and went to the door. Hopeless gift the parcel had also been stepped on ruining the flowers. I otherwise would not complain but so furious I called my family immediately to Never do this again. There were supposed to be other contents biscuits and something else, well where are these then? Completely hopeless M&S, so infuriated I gave you lowest rating 1 star, on choosing this form of delivery you deserved less.

My son ordered flowers for my birthday 30 September,half were dead on arrival. A replacement was sent today 3 October and the same story half were dead. I have told your operator I do not want another replacement and I expect my son will expect a refund. Why should people buy flowers from you when there are plenty of other retailers offering a better service. A friend sent bereavement flowers and they too arrived dead! It is NOT enough to offer a replacement get it sorted otherwise you risk losing customers.

I ordered flowers for ny daughters anniversary. They arrived late the following day via Yodel.. The flowers were just in a box with no water or get. The roses were half dead and dropping and the other flowers on their last legs Why do they send flowers out like that? If I had read the reviews I would not have ordered them.. They were lovely flowers ruined what a waste.. M&S should aware they are destroying their brand

I ordered a bouquet of peonies to cheer myself up before an operation. I really wish I hadn't bothered as the resulting delivery was appalling. The foliage was completely wilted and it appeared that the flowers had not seen water for a considerable time. I would never buy from M&S online again and clearly do not recommend. Very disappointing.

Just received delivery of flowers from Marks & Spencer as a Thankyou from my sister. Arrived limp and in poor condition. Some of the flowers were already brown and dying. Second bad experience with m&s flowers in 2 months as valentines flowers had to be returned as when unpackaged were broken and dying and not prepared to pay £40 for them! DONT buy flowers from M&S unless you need disappointment in your life!