Favor Warehouse - www.favorwarehouse.com

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Favor Warehouse - www.favorwarehouse.com
★★★☆☆
3.0
53.0% of users recommend this
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Latest Reviews

“THIEFS! ”

★☆☆☆☆

written by RALBA on 28/09/2017

HORRIBLE!!! ORDERED $350 IN FAVOURS FOR MY HUSBANDS 60TH BIRTHDAY PARTY AND NEVER RECIEVED THEM. EMAILED THEM AND LEFT MESSAGES FOR MY REFUND. 1 YEAR HAS PASSED AND NOTHING. BUYERS BEWARE!!!

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“TERRIBLE”

★☆☆☆☆

written by Price389 on 29/07/2016

DO NOT ORDER FROM THIS SITE!!!! WORST EVER!!! TOOK MY MONEY SENT NO MERCHANDISE! !!

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“Great customer service saved me from my own poor planning!”

★★★★★

written by Candaceeb on 30/09/2014

I ordered some nice fans for my daughter's outdoor wedding. It was a last minute decision to get these so I didn't place the order until 7 days before the wedding. Favor Warehouse canceled my order because the order would not arrive by the wedding date unless I paid for expedited shipping. They offered the suggestion that I resubmit the order and pay expedited shipping. Unfortunately I did not see their message until it was too late. I very much appreciate not being out-of-pocket for fans that would arrive after the event!!!!!!! I will definitely do business with this company in the future.

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“VERY POOR CUSTOMER SERVICE !!!”

★☆☆☆☆

written by iyGalbraith356 on 19/03/2014

VERY POOR CUSTOMER SERVICE!!!the guy even argue on me on the phone, imagine that! I'm a first time customer. Doesn't even want to compromise because they printed the labels on my order incorrect and they don't even want to admit it. I will never buy another product to this company again. I even regret buying one for my son's baptism. They are not allowing the product to return and they charged another fees for the labels to be reprinted. This company should know know to value the customer, in which they do not! I will not even want to recommend this to anyone else, for sure they will also get disappointed. I should have read the reviews first before placing an order. Tsk! Tsk! Too much disappointment!

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“Rude!!!”

★☆☆☆☆

written by Oregonsprucegoose on 07/03/2014

Tried calling to inquire about some products only to find out that their "customer service line" was a voice recording telling you to email them. Decided to email them asking about their customer service line that gives you no service, a product they sell, and a shipping quote for the single "sample" item they offer that weighs 0.10 pounds they were quoting $15 ground shipping. The Emil I received simply stated "place your order somewhere else". Gladly will place my order somewhere else and just want people to know that a company that you might be trusting to provide you with items for a very important moment in life doesn't care about you as a customer or as a person and is not deserving of your money or business.

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“DON'T DO BUSINESS WITH THEM, THEY DON'T CARE”

★☆☆☆☆

written by on 21/12/2013

I ordered murano glass butterfly wine stoppers from them a month before my friend's bridal shower. I hadn't received them so I called, but couldn't reach anyone, so I emailed them. Then two days later, 5 days before the event, they send me an "URGENT" email saying the stoppers are out of stock. I called and asked them why they didn't tell me with more notice and they said it was the manufacturer's fault. I said it was their's, because I didn't deal with the manufacturer, I dealt with them and they should have been on top of this, particularly because the website asks for the day of the event to ensure timely service. I ended up having to pick a cheaper, less quality product. I asked if I would receive a credit for the price difference between my original order and this new order, and the rep said he refused because he was shipping it to me 2-day and needed the difference to offset the shipping price. I told them the shipping issue was their problem, and I insisted in a credit. Then the rep told me he would refuse to do business with me and hung up on me!!! DON'T DO BUSINESS WITH THEM. TERRIBLE!!!! ABSOLUTELY TERRIBLE!!!

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“Terrible Customer Service / order cancelled without notice”

★☆☆☆☆

written by on 16/12/2012

This is an email I received from their customer service dept. after explaining the difficulty I experienced during selection and checkout - and then voided my purchase: We do not understand why you are having such a hard time navigating the website. All you need to do is search for the item that you want and when you see it, put the quantity you want to order into your shopping cart and click add to cart. Then got to the next item and do the same. When you are done with choosing the items you want to order, you scroll down to right hand side of the screen that prompts you to proceed to checkout. Enter all the billing and shipping information. scroll to drop down window in option 3, to choose your shipping method and see the shipping charge and scroll down to where you choose the credit card you want to use, enter your name as shown on the credit card, expiration date, and then submit your order. You cannot leave items in your shopping cart for more that about half an hour. If you are ordering samples of a few different items, we reserve the right to limit sample orders to 4 - 6 different items, because we cannot fulfill orders with many different items of just 1 or 2 pieces at this time of the year, since we are extremely busy for the holidays and cannot rush sample orders. Thank You, Customer Service

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“GREAT !!”

★★★★★

written by c.thomas11 on 16/08/2011

I ordered them for a baptism and was scary after i read some reviews from this site.... they arrived before i expected and they are beautiful ( for the price) i was waiting for something that looks cheap but they are very good as a little present to the guests , i recommend this place 100%

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“Worst online ordering experience ever!”

★☆☆☆☆

written by on 09/07/2011

My wedding is about 1 month away, was undecided on favors and finally committed. Large bottles of wine with wine stoppers, ordered 100 stoppers, and was hugely disappointed with the quality. So disappointed that for the first time ever I have written a review to prevent anyone else from having a similar experience. Huge disappointment!!!

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“I don't usually bother to write reviews, BUT this is...”

★☆☆☆☆

written by on 11/02/2011

I don't usually bother to write reviews, BUT this is an exception!! The customer service lady was VERY RUDE!! I asked to speak with a manager and he wasn't as rude, but not helpful since he was trying to say I ordered it wrong! I wil DEFINITELY NOT recommend this company to anyone. The quality of the labels were cheap like someone did it on their home computer!! If there was a ZERO star I would rate

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“Loved the favors we received. Everything was delivered...”

★★★★★

written by on 02/01/2011

Loved the favors we received. Everything was delivered on time and in perfect condition.
Product quality exceeded our expectations on every level. Customer service was friendly, responsive and helpful.

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“Excellent customer service! A representative rescued...”

★★★★★

written by on 18/11/2010

Excellent customer service! A representative rescued me when I realized the favors I ordered were out of stock. They were needed for our bridal shower that coming weekend! The rep guided me through other choices, and we decided on favors that were just perfect. She personally checked that these favors were in stock, and assured me that they would arrive in plenty of time for the shower. They did! I never dreamed that the customer service representative receiving calls regarding my website order would be so kind and personable. She took on my concerns as her own and made sure that my needs were met. On top of this fast and friendly service, I found that the prices offered by this company are much better than prices on other websites. Please know that I will recommend your company to anyone who is looking for original, affordable favors with a personal touch.

Thank you for a wonderful shopping experience!

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“Everything was perfect start to finish with...”

★★★★★

written by on 27/10/2010

Everything was perfect start to finish with favorwarehouse. They are true professionals and the best at what they do in my opinion. I have been a happy customer for 4 years and will keep coming back for all of our event needs. It just doesn't get any better than this!

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“I ordered a photo book mark from favour house. The...”

★★☆☆☆

written by on 27/10/2010

I ordered a photo book mark from favour house. The merchandises arrived earlier than expected, but when I opened the box, majority of the favours were defective. The miniature picture frame attached to the bookmark were not attached. So now I have to go through each items and stick them together myself. It's such a hassle! And not only that, I live in Canada and I had to pay $40 on hidden cost fees. My budget was only 100 for the favours and I ended up exceeding that to $150.

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“Everything was perfect start to finish. Thank you very...”

★★★★★

written by on 26/10/2010

Everything was perfect start to finish. Thank you very much favorwarehouse!

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“ordered favors for our wedding at favorwarehouse.com...”

★★★★★

written by on 23/10/2010

ordered favors for our wedding at favorwarehouse.com read one or two bad reviews and was worried that we would have a less than stellar experience. Well. I am happy to report that my favors arrived earlier than quoted on their site and everything was really beautiful. I cannot believe I only paid $.99 cents each for these bottle stoppers. Amazing.

My two cents: These bad reviews I read are probably from one or two ex employees trying to get them a bad name. It happened to me too. My business serves the entire nation and one disgruntled ex employee got fired for coming in late all the time and blasted us on 10 different sites for 2 weeks after that.

Will I recommend? Absolutely. These guys were top notch.

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“Great selection. Great prices. ”

★★★★★

written by on 23/10/2010

Great selection. Great prices.
Customer service always answers with a live person who is very helpful and definitely US based which was a nice surprise

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“Excellent Site, BEST customer service ever! ”

★★★★★

written by on 22/10/2010

Excellent Site, BEST customer service ever!
I ordered Murano Glass Bottle Stoppers for our wedding and they were just amazing. Everything was delivered fast and in perfect condition.

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“Got our favors through Favor Warehouse. We waited...”

★★★★★

written by on 22/10/2010

Got our favors through Favor Warehouse. We waited until the very last minute and thought it would definitely be too late. Customer service got on the phone with us and reassured us that they ship rush orders all the time and it would be no problem.
Everything did come in time and the items we ordered were true to the pictures on their site. Customer service was excellent!

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“Orderd our favors through them. Favors were great and...”

★★★★★

written by on 22/10/2010

Orderd our favors through them. Favors were great and guests were happy.
Only spoke with customer service once to check statis of order and they were nice.

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