JAL Reviews

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★★★☆☆
3.1 / 5
From 7 reviews
57% of users recommend this
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of food

  • Value For Money

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Latest Reviews

★☆☆☆☆
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“That is too BAD!!”

Written on: 20/11/2021 by TYCHANG (1 review written)

1. JAL does NOT give/offer/extend/consider/allows credit for a future fight, PERIOD, whatever the situation it is. 2. JAL refunds air fare ONLY when you purchase directly with JAL, not if you go through ANY travel agent in the world. 3. JAL will tell you that all travel agents say ANYTHING they want, just like JAL telling me WHATEVER rule applied to keep my USD$2,189.37 air fare without trying to fly even one of the 3 passengers home. 4. JAL will tell you that it's perfectly OK to allow ANY… Read Full Review

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★☆☆☆☆
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“JAL, AN AIRLINE THAT DOES NOT LOOK AFTER ITS PASSENGERS”

Written on: 12/03/2014 by Augustine1950 (1 review written)

We travelled (JL 036) Changi Airport / Haneda Airport & (JL1103) Haneda Airport / Asahikawa Airport. At Singapore, we were issued two sets of boarding passes, one for the Singapore / Tokyo sector & another for the Tokyo / Asahikawa sector. As there were reports of snow storms in Tokyo, we checked with the JAL counter staff who advised that at the moment, that they did not have have adverse information and that all we had to do was clear our bags at Haneda customs and then deposit them at the… Read Full Review

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★★★★★
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“Best Flight ever in economy”

Written on: 21/05/2012

We flew Vancouver to Narita - Narita to Bangkok return. all flights on time comfortable great food great entertainment including video game consoles for kids - constant attention from the air stewards - I felt very ill on the last leg of our long journey the staff gave me 3 seats and made a bed for me to lie down - on waking they came with water and a hot towel - amazing kindness. - seat size fine many people complain too small. Very good… Read Full Review

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★☆☆☆☆
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“The flight was exceptionally uncomfortable. The seat...”

Written on: 29/08/2009

The flight was exceptionally uncomfortable. The seat pitch is very narrow, Quality of the chair is very poor.

The food was below average, in comparison with other asian airlines.

The service was 3/10, due to lack of smiles from the cabin crew

Considering that it was a long haul flight, I thin JAL should improve their in-flight service.

The only good thing was the entertainment centre and the superb skills level of the pilot (smooth landing)

However, I still would recommend JAL over Qantas… Read Full Review

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★★★★★
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“The service was the best I experienced in any...”

Written on: 14/07/2009

The service was the best I experienced in any airlines. Although the food was good overall, it was best between Tokyo and Hanoi. Possibly JAL had to accommodate western palate in their flight from the US. Alcoholic beverages included Japanese sake which is a big plus… Read Full Review

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★★★★★
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“This trip of mine from Manila to Tokyo is one of the...”

Written on: 25/11/2007 by jjkolian (1 review written)

This trip of mine from Manila to Tokyo is one of the smoothest I've ever taken from a total of more than 50 flights. But the ticket is very costly, good thing my sponsored paid for it otherwise I cannot really afford flying through Japanese airlines… Read Full Review

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★★★★★
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“Worth every penny. ”

Written on: 12/06/2007 by phoebet (3 reviews written)

Worth every penny.
I wouldn't consider flying any other airline to Sydney… Read Full Review

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