Moneygram Money Transfer Reviews

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★☆☆☆☆
1.2 / 5
6% of users recommend this
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Latest Reviews

★☆☆☆☆

“bad service”

Written on: 04/10/2018 by Ortega286 (1 review written)

I tried using your service for the 1st time yesterday and I will never go thru that awful experience again. I took $2000 out of my bank account went to Walmart gave them cash, money was sent.My receiver was not able to pick up the money, It came back as an error and said I was trying to do fraud.I gave you cash from my Bank in order to help one of my children in another state. I will never recommend or use your service ever.Even the Manager at Walmart called to clear it up. thank you Walmart… Read Full Review

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★☆☆☆☆

“Unprofessional Company”

Written on: 05/08/2018 by 257Lindsay (1 review written)

I have used Money gram for several years. Sent to the same person for years. MoneyGram has NEVER had one issue or complaint about it. Nor have I until today. Today I get an error message. And it says to call. I did, talking to a wall would have been as helpful. Said they were no longer comfortable with my business. And my account was terminated. I asked the only question that matters, why. Why would they be happy to take my money all these years for the SAME transactions and than today stop?… Read Full Review

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★☆☆☆☆

“Delay releasing money to recipient after cashing...”

Written on: 26/06/2018

Walmart assured me that MoneyGram was taken at all Walmarts in Canada - untrue. MoneyGram outlet at Drug Mart in Chilliwack BC cashed 1 transfer and refused to cash the 2nd, insisting on e-transfer to bank acct. Such a transfer caused 4-5 business day delay. Now asserting it is under review. MoneyGram's help desk, in Hondurus no less, asserted that it was under review. So, I called the Drug Mart to adk what the issue was. Got certain amt of runaround but staff finally asserted that the… Read Full Review

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★☆☆☆☆

“Kept my money!!”

Written on: 23/05/2018 by Lopez58 (1 review written)

Sent money to a friend in need. MoneyGram put a hold on the transaction and wouldn’t not allow my friend to pick up the money. When I went into the office I sent the transaction from to cancel and get my money back I was told I couldn’t get the money because it was under review. I was asked a lot of questions over the phone by a MoneyGram representative I answered all of them and a week later I still can’t pick up my money!! Is this even legal? It’s my money!!!… Read Full Review

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★☆☆☆☆

“Rude staff and delay payments”

Written on: 15/04/2018 by TarynHood (1 review written)

If you want to receive a terrible service - use moneygram Jamaica. You’re better off flying to Jamaica to avoid the ignorant staff who are extremely oppressive!!’ It’s extremely sad to see. Customer service is still not the agenda. Better off sending the money with pigeons. … Read Full Review

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★☆☆☆☆

“a lot of problem just adding a middle name”

Written on: 19/11/2017 by 462Driscoll (1 review written)

I call MoneyGram try to add the receiver middle name so she can pick up the money and only way I can do that is go to the location and have the person to call them of course they close and now she can't pick up the money that she needs right now. I will never use them again is so crazy that you have to go to the store and the store is closed… Read Full Review

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★☆☆☆☆

“The WORST!”

Written on: 05/10/2017 by Johnnyt272 (1 review written)

Very diffecult to deal with ask too many questions that are not relevant to the transaction. After 15 minutes of scrutiney from a different country they tell me sorry we are not going to do the transaction!… Read Full Review

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★☆☆☆☆

“Worst People I have ever delt with”

Written on: 10/04/2017 by Sooner93 (1 review written)

I sent money with money gram and my buddy ended not needing the money so I called and canceled the transaction. Their policy states that I would be refunded between 3-10 days. I have been waiting for three weeks and have not received any money back. I call everyday and get the same answer it should be there tomorrow. Then when tomorrow comes it with be tomorrow again. I can't seem to talk to anyone who really speaks English. This is the worst experience I have ever have and as of today I still… Read Full Review

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★☆☆☆☆

“like everybody else got all my info use them only once...”

Written on: 05/04/2017 by GregoryPatterson78 (1 review written)

like everybody else got all my info use them only once online and then block the account. there are doing fraud with our personal informations. that is why they need ssn birthday etc. there are a bunch of people running in the same problem. when i ask them why i can't use my acc on line they say that they dont have an answer. unbelievable. when u send money inside a location they don't ask for ssn birthday etc. please somebody got to do somethig about it… Read Full Review

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★☆☆☆☆

“A complete waste of time and effort”

Written on: 11/03/2017 by Marissaa430 (1 review written)

I urgently needed to send money to my son in China. I completed the transaction and received an email confirmation that the money had reached its destination. Not so!! I phoned them to ask why my son could not access his money and was told that the transaction had been cancelled due to their security team "not being comfortable with it", whatever that means. This is the first time I have used Moneygram and it will be the last… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 03/03/2017 by Raymond188 (1 review written)

I have never used this service prior to today. I called, asked how long it would take for the recipient to get the money. I was told ten minutes. It cost me almost $100 to send the money. I called the recipient to say it had been sent. It was crucial to get the money there right away. I explained to the person I dealt with on my end, who I was sending it to and why. Gave ID, names addresses, etc. 45 minutes later it was still not available to this person. I called the office, which by the way… Read Full Review

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★☆☆☆☆

“STICK WITH WESTERN UNION...”

Written on: 22/07/2016 by Augustusc326 (1 review written)

Will never use again!!!! Transaction was delayed causing missed bus AND train!!!… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 28/12/2015 by qoSullivan114 (1 review written)

They don't even deserve one star. WORST COMPANY EVER! They let a fraudulent person take funds without a reference number. Talked to customer service and didn't help resolve the issue at all. Worst customer service ever and unsecure company. WARNING don't use them ever to send money… Read Full Review

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★☆☆☆☆

“Moneygram Stole Christmas ”

Written on: 23/12/2015 by UnhappyMoneygram (1 review written)

Sent four transactions to Africa on Dec 19. Only one went through. Called Moneygram and was passed from person to person without the problem being solved. Moneygram then said problem was with their system and can only be solved on Jan 06 2016. Therefore three families relaying on that money will no have no food thanks to Moneygram. AM USING WESTERN UNION FROM NOW ON.!!!! Moneygram is a disgraceful and unsympathetic company… Read Full Review

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★☆☆☆☆

“They are horrible”

Written on: 13/12/2015 by Carrgn1972 (1 review written)

They ask more questions than the Department of Defense just to send money, after over 15 questions they tell you "your identity could not be verified" WHAT? And they do not tell you what question you got wrong...they are stupid, will NEVER try to use their services again… Read Full Review

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★☆☆☆☆

“Thugs and idiots”

Written on: 29/11/2015 by tombinga (1 review written)

Never did like Moneygram but their rates were cheaper, I got what I paid for. First, you must always deal with some one over the phone, unless you use internet -- but the limits there are hassles and deterrents. Sent recent transfer overseas, the recipient went to pick it up. Even though his name matched and he had the reference number and amount -- Moneygram's agent accused him of cheating, detained him under security guards most of the day, took his identification documents. Reason -- I… Read Full Review

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★☆☆☆☆

“WORST EXPERIENCE EVER”

Written on: 22/11/2015 by AngryMom86 (1 review written)

These people are ridiculous, not only did they hold my money (a large amount) for 3 days denying a refund but the Money Gram agents ( 5 of the 8 that I spoke with) were extremely rude, I was even told to shut up and listen at one point. Me and my children were forced to sleep in a car, stranded in a city where it is 20 degrees outside for 2 days while waiting for our money. No empathy, horrible customer service, very unorganized. I give them -7 stars… Read Full Review

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★☆☆☆☆

“Transfer of funds”

Written on: 01/11/2015 by DaniaCarson (1 review written)

This is my second time using this service and both times I have had issues. I don't usually write reviews but this service is horrible. I do not recommend using this service if you have an alternative option your best bet is to use another service. HORRIBLE… Read Full Review

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★☆☆☆☆

“SLOW TRANSFER- NOT TRUE TO THEIR STATEMENT 24 hours...”

Written on: 29/10/2015 by concernedconsumer2015 (1 review written)

I transfered money to my mother in the Philippines and on the agent's store it has a note there "transfer will be received within 24hours". I transfered the money since Saturday, 24 October but until now its already 29th October the money is still not credited on my mother's bank account. This is very disappointing especially that my family need the money immediately for a very urgent purpose. Not just for shopping or leisure. I called the customer service 2 times already and both of them… Read Full Review

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★☆☆☆☆

“Awful online service”

Written on: 22/09/2015 by cxMoran210 (1 review written)

Declined my transaction even though I provided all the information they needed. DO NOT WASTE TIME. Calling customer service is also NO HELP… Read Full Review

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