Cheshire Building Society Reviews

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★★☆☆☆
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

Summary

On Monday 8th September 2008, the Nationwide Building Society announced plans of a merger with The Cheshire and the Derbyshire Building Society, prompting a flurry of interest in the future of the Cheshire Building Society and its services.

Are you a customer of The Cheshire? How do you find the service you receive? Are you excited or nervous about the takeover by the Nationwide? Send us your reviews and tell us what you think!


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Latest Reviews

★☆☆☆☆

“godawful for cash withdrawal”

Written on: 31/10/2013 by Mary-Ellen (1 review written)

They lied when they said that you can withdraw cash from your ISA - honestly, they did! I've just returned from my local Nationwide Branch to do just that, and was told, "I'm sorry, we can't make a cash payment to you. I know it's awful isn't it, that you can't get at your own money? The best I can suggest, is, for you to go ring this number", pointing at it on my document (letter with my ISA details). In fairness, she did smile, and apologise... well worth investing with 'Cheshire' then… Read Full Review

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★☆☆☆☆

“Incompetent and appalling ”

Written on: 16/05/2013 by UnhappyCustomerOfCheshire (1 review written)

I applied to open and transfer my previous ISA in March, got confirmation that only part of the amount was transferred in April , called in to check what happened, was assured that Cheshire received all the amount from my previous provider and the money was "sitting on a holding account" and that I shouldn't worry. Next thing I know is a cheque from Cheshire for the missing amount. Thank you Cheshire for keeping me In the dark for over 2 months and making me lose my ISA allowance. Hope you… Read Full Review

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★★☆☆☆

“Unimpressed”

Written on: 02/05/2013

Too many cock-ups with my ISA transfer, resulting in stress and lost time, for which, in my opinion, a better-than-average interest rate does not compensate. Moreover, when I mentioned the inconvenience I had been caused as a result of their mistakes, they seemed disinterested… Read Full Review

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★★☆☆☆

“Misinformation and nonsense”

Written on: 01/05/2013 by 13Semitones (1 review written)

I applied for a cash ISA with Cheshire based on their rate, but aware of the poor reviews here. It was a mistake. I had difficulty satisfying their identification requirements, which in part turned out to be because of a mistake in their ID requirements list, and in part because of misinformation I'd received by telephone from them. In the end, my local Nationwide branch - same group - were a lot more helpful (incidentally they were also bemused by Cheshire's list and responses to my previous… Read Full Review

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Feeder540's Response to 13Semitones's Review

Written on: 30/10/2013

First of all it's not Cheshire that carry out the ID checks its another company. The account is postal based as stated I'm terms and conditions. Sort code not required as its a building society. Before you invest a sum of m

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★★★★★

“Decent savings products with decent interest rates”

Written on: 04/05/2012

I have been with the Cheshire since 2008 and have found them to be reliable and hav always recieved good cutomer service on the telephone. … Read Full Review

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★☆☆☆☆

“The customer last”

Written on: 20/04/2012

I applied for a cash ISA online, printed out the documents, followed the instructions to the T end posted all they asked for including a cheque. I soon after received a text and an email thanking me for my application. So far so good... then I received a letter, and a text asking for additional proof of identification which I sent...all before the HMRC cut-off date. With the 6th of April approaching I phoned up to ask about progress and was informed that some of the proof of ID I sent was… Read Full Review

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★★★☆☆

“make a payment”

Written on: 19/04/2012

We have had our badly sold endowment mortgage with CBS for many years, and now owe very little. For some time I have been ringing up and making cash payments reducing the capital owed. today, after answering over 10 questions I was told that I had failed the security clearance, to which I replied "but I want to make a payment". I was told that I could make a payment (£1500) but they couldn't send me the receipt!. I asked her to send the receipt to the address on the account and she told me… Read Full Review

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★☆☆☆☆

“I applied for a 3% ISA transfer fixed rate for one...”

Written on: 11/06/2010

I applied for a 3% ISA transfer fixed rate for one year (on line). They deliberately tell you your forms are incorrectly filled out to prolong the process. Weeks later after my holiday I had a letter saying the forms were still wrong! I rang up and told them that this was beyond a joke and I am capable of filling forms in. They said the interest rate had changed to 2.75% ( a big difference with £30,000.00 to invest) I said if that was the case I did not want my application to go any further… Read Full Review

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★★☆☆☆

“Avoid this mickey mouse building society. We sent off...”

Written on: 28/05/2010

Avoid this mickey mouse building society. We sent off cheques to open a long term bonds. Never heard back from them for ages. Eventually heard back and they said that the account could not be opened because we did not send in the required documents with our application to prove ID.

But their application form said that there was no need to send in ID! They listed IDs needed, which included bills and bank statements. Usual, fair enough, except that they must contain your first name in full… Read Full Review

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★★★★☆

“I've been a customer of Cheshire Building Society for...”

Written on: 09/09/2008

I've been a customer of Cheshire Building Society for a long time and I'm very happy. The branches are always nice and staff polite. I will always be a customer.
I must say I got very excited when I heard that the Nationwide Building society will probably buy The Cheshire. How exciting that we might be able to get even more excellent service and offers from them!… Read Full Review

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