Coventry Building Society Reviews

★★☆☆☆
1.8 / 5
18% of users recommend this
  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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Coventry Building Society

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Latest Reviews

★☆☆☆☆

“40% Unexplained Interest Rate Cut”

Written on: 29/10/2021 by woBaldwin475 (1 review written)

This so-called mutual society has sent me an email announcing a massive cut to their regular saver interest rates from 1.80% to 1.05%. That is a whopping 42% cut. This is just as the Bank rate is about to increase and inflation is about to rocket. No proper reason has been given to account holders for such a big reduction. All they have said is that it is in response to the rates being paid in the market. That is a very weak excuse and doesn’t provide an explanation. If they were to cut… Read Full Review

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★☆☆☆☆

“Don't waste your time”

Written on: 11/08/2021

My goodness am I astounded at the poor mental attributes of the staff at the Highworth branch of the Coventry Building Society. It's not the first time I've been shocked at their attitude and I can tell you this: If you don't respond to them in the manner which they demand then they'll make life very difficult for you. My latest trip resulted in a closed account which involved me eventually depositing my money with the Post Office. I was already an account holder with an existing balance and… Read Full Review

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★☆☆☆☆

“Deliberate non-communication over interest rate cut”

Written on: 06/07/2021 by DrMichaelHr (1 review written)

I opened a Double Access Saver (online) account with the Coventry paying 1.2% interest on 22 September 2020. While preparing my tax return for the 20/21 year, I noticed from the end of year statement issued by the Coventry in April that the account was listed as a Limited Access Saver (online) account paying 0.55% interest. I queried this by phone & was told that the Society had supposedly sent me an email on 10 February telling me of this change. No such e-mail was received. I complained… Read Full Review

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★☆☆☆☆

“Cannot log in”

Written on: 07/10/2020 by mqfbamaj (1 review written)

My land line does not ring and the call to my mobile goes to voice call when I try to log in. Clearly something very wrong. Both numbers checked and are correct. Spent 40 minutes on hold to talk to someone andstill the problem persists! Come on Coventry get it right before you lose customers… Read Full Review

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★☆☆☆☆

“DO NOT USE THE COVENTRY BUILDING SOCIETY”

Written on: 30/08/2018 by Sherlyn471 (1 review written)

I WOULD BE THE FIRST TO RECOMMEND A MUTUAL COMPANY BUT THE COVENTRY BUILDING SOCIETY IS AN EXCEPTION . MY WIFE AND I WANTED AN EASY ACCESS ACCOUNT FOR EACH OF US TO INVEST THE FSCS MAXIMUM. SINCE THE BEGINNING OF AUGUST 2018 WE HAVE HAD A SUCESSION OF LETTERS AND FORMS TO RETURN. DUE TO AN ILLNESS WE MISSED THE 7 DAY DEADLINE FOR A PASSWORD RECEIVED BY POST TO BE ACTIVATED. WE CANNOT RESET ANYTHING ONLINE NOR BY PHONE AND HAVE TO START AGAIN WAITING FOR ANOTHER LETTER TO GET ANOTHER PASSWORD… Read Full Review

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★☆☆☆☆

“Online registration ”

Written on: 05/12/2017 by rvHays439 (1 review written)

Moved an ISA account to Coventry due to an attractive interest rate, however registration to the online account management portal is a nightmare, it is massively convoluted, they bombard you with letters that only confuse matters, resetting my password (which wasn’t actually setup due to the confusion) needs to be done via post, the process of which itself is confusing. Over 1 month later I still don’t have access.. … Read Full Review

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★★★☆☆

“Great Mortgage Service let down by poor online service”

Written on: 31/10/2017 by Ramsey336 (1 review written)

Compared to the banks the online security approach is significantly more difficult than it needs to be - a hard to remember, computer generated log-in code, followed by an archaic grid card system and a personal password. If you struggle to get in it locks you out, makes everything paper based and takes 10 days by the time you get the paper from them and they take 4 days to process it. As this is my main interaction with Coventry my overall impression is unfortunately very poor and I can't… Read Full Review

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★★★★★

“Great fast service ”

Written on: 01/10/2017 by Piercerr22 (1 review written)

Absolutely fantastic, we were waiting ages on a decision from Santander which was going to affect us getting our new home, swapped to conventry. Fast decision, money moved quickly, happily settled in our new home, fantastic service, very pleased, thank you… Read Full Review

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★★★★★

“very polite amazing guy....good service...thank you ”

Written on: 13/09/2017

very polite amazing guy....good service...thank you… Read Full Review

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★☆☆☆☆

“Archaic”

Written on: 20/05/2017 by Acem205 (1 review written)

Just locked myself out of my online account. Tried to reset my password online but this is not possible although there is a button to click to do this. Now have to wait for a form to be sent by post! As soon as I have a new password I will close the account. Ridiculous in this day and age. Good job I don't need the money in the next day or two. … Read Full Review

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★☆☆☆☆

“Can't even change a DD”

Written on: 06/02/2017 by Callumn491 (1 review written)

Tried to change my DD and put it back a massive 4 days. CBS dont allow this and apprently i dont have a complaint. Do yourselves a favour and go with a real bank… Read Full Review

Richardrouse's Comment

Written on: 08/02/2017

That's not how DDs work. If you want to change a DD you speak to the originator (the company taking the money). Your bank or building society can't change DDs.

Coventry were right - you don't have a complaint. It's hardly their fault if you don't know how DDs work.

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★☆☆☆☆

“Incompetence is an understatement for this lot.”

Written on: 30/12/2016 by mgh1961 (1 review written)

What an absolute circus of a company. Because of their mistakes, I was ripped off for over £100.000 in money and property. When you raised a complaint with them. They have a problem of telling you the wrong information or wrong things when speaking with them over the phone. When you make any complaint with them, they evade everything that makes them look bad. For all justified reasons, I am now looking into legal action being brought against them. They will always dispute what you have said or… Read Full Review

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★☆☆☆☆

“Poor Communication. Ridiculous Processes.”

Written on: 01/11/2016 by Wolster01 (1 review written)

Simply the most frustrating experience possible. Call centre full of people doggedly following a process. No supervisors or managers available to have a real world conversation about any aspect of the loan. Completely avoid at all costs… Read Full Review

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★☆☆☆☆

“Interest rate decrease”

Written on: 11/08/2016 by JohnW2016 (1 review written)

The Bank rate fell by .25% last week. Coventry BS have just e-mailed me to say that the interest rate on my savings account will decrease by .35%. Why is it a bigger decrease than the bank rate? The money is not the issue - a few pounds a year maximum. It's the principal that matters to me. What a dreadfully cynical way to treat loyal customers. I am clearly not important to the Coventry so I'm just going to close my account with them. Don't suppose they'll care but it's the only option… Read Full Review

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★★☆☆☆

“Rude and ignorant ”

Written on: 05/08/2016

I never usually write reviews but felt I had to on this occasion. I phoned Coventry to apply for a mortgage decision in principle. I thought I had all the required documents and earn £90,000/year and a 30% deposit, so felt it would be easy to apply. Oh boy, was I was wrong. I have a e-savings account with Coventry but I didn't have the account number and grid card immediately to hand and couldn't remember my password. I was asked to provide this and couldn't. I really couldn't see the… Read Full Review

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★☆☆☆☆

“Home wreckers”

Written on: 15/06/2016 by Sallyjane321 (2 reviews written)

I wouldn't give this company any rating!me and my partner had a mortgage offer at the end of February 2016 we gave them everything they asked for.me and my partner are both self employed earnings over £70,000 we wanted to borrow £270,000 have 380,000 deposite.they just kept asking for the same stuff over and over again even our accountent got fed up with them asking for stuff he had sent them,any last Wednesday 8th June 2016 they only offered us £194,000 hello where the hell did they come up… Read Full Review

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★☆☆☆☆

“Junior isa to adult isa. impossible to gain access to...”

Written on: 15/04/2016

Husband opened junior isa for daughter a few years ago, she turned 18 just under a month ago and we have found it impossible to gain access to it so she can move it to another account with another society. She has had nothing since turning 18 with what her account balance is, nothing at the end of the tax year to say what she has or what interest is in there. She was told a ridiculous grid card security thing would be sent out after the first one went missing which has come through and she has… Read Full Review

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★★★★★

“Online Savings - very efficient service”

Written on: 25/03/2016 by 218Weeks (1 review written)

I don't normally bother to write reviews, but I have been so impressed by the efficiency of Coventry Building Society, I feel they deserve a mention. I operate online Savings accounts - with other building societies too - and find Coventry Building Society is by far the easiest to use and most efficient. Highly recommended!… Read Full Review

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★☆☆☆☆

“Coventry Building Society Mortgage”

Written on: 11/03/2016

Got mortgage in principal approved with Coventry and they were still processing mortgage 6 weeks later. They Had asked for details of numerous references etc and contacted none of them as I checked. They then decided they were happy with payslips and didn't need employer ref but requested maternity reference for my wife instead then never contacted the employer referee. This stuff went on and on and on.We ran a Barclays application 1 week ago as we were getting twitchy, and it was approved in 7… Read Full Review

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★☆☆☆☆

“Time wasters, don't apply for a mortgage with them”

Written on: 18/01/2016 by Adalynns391 (1 review written)

I applied for a mortgage with them, had AIP approved then on full application it was declined due to credit scoring apparently, I have checked my credit file with all credit reference agencies and I have an excellent score in all of them, seriously I don't know who would be their best candidate for a mortgage if someone with maximum scores is declined! Never missed a mortgage payment, never missed a credit card payment… Read Full Review

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