Sainsbury's Reviews - www.sainsburys.com

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Latest Reviews

★☆☆☆☆

“shame on you sainsburys”

Written on: 17/03/2021 by elliemeg (3 reviews written)

i had a dreadful experience in sainsburys last week with my 21 yr old autistic daughter, they refused to let her buy tobacco, refused to accept her medical card, her passport on her phone, i am her carer and mother they refused to listen to me or let me take her to car and let me buy it. i asked to speak to manager who was totally useless and admitted he knew nothing about autism . he stood there in silence said and did nothing when she had a panic attack, crying, shaking , collapsing. we were… Read Full Review

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★☆☆☆☆

“I did not expect such a disgusting attitude during...”

Written on: 26/02/2021 by ValeriaM. (1 review written)

I did not expect such a disgusting attitude during such a difficult period for everyone. I am in isolation with a confirmed covid diagnosis. I ordered food in Sainsbourg online, indicated that I was on self-isolation. The driver came and called the intercom and told me to go down to the street for groceries. I live on the second floor in a three storey building. I explained that I have a covid and that I cannot leave my apartment. The driver said that he, too, would not go upstairs for safety… Read Full Review

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★☆☆☆☆

“costumer service ”

Written on: 01/02/2021 by GemmaXDX (1 review written)

I am appalled by the lack of costumer service skills at this store working in costumer service myself I understand the difficulties faced everyday but the lack of service I got at this store was terrible when I spoke to a lady called sherel about help with a product I was rudley told that we just sell the products don't no anyting about tham the words I think she was looking for wersorry madam I am unaware of the product let me find someone that can help you I then asked is there anything you… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 13/01/2021 by VL44 (1 review written)

Sainsbury's cancelled my order 3 hours before I was due to collect it and blocked my account due to 'risk prevention'. I earned every penny of the £278.30 I spent which was taken in ADVANCE! What risk? I checked with my bank and there is no fraudulent activity and no concerns on my end. I have an excellent credit rating, not that this matters given I paid in ADVANCE!!!!!! I was dealt with appalling by customer services monster who enjoyed quoting GDPR legislation at me (Dear monster, if you… Read Full Review

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★☆☆☆☆

“Sainsbury's unacceptable returns/refund policy.”

Written on: 16/12/2020 by MikePDG (1 review written)

One star is not due to Sainsbury's product quality or instore experience it is purely because of their poor online contact relating to damaged or spoiled goods. We have been buying online from Sainsbury's every week since March 2020 with an average weekly spend of £110. Our only complaint relates to their refunds/returns policy which used to be convenient & online, but now they have removed this option and replaced it with the following options: Contact by Telephone, Facebook, Twitter & BSL… Read Full Review

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★★★☆☆

“Online shop”

Written on: 06/12/2020 by paulinelincoln (1 review written)

Shopped with sainsbury's a few times, more recently during the pandemic. Not having much choice really, delivery slots are hard to come by with all the supermarkets. I find sainsbury's policy of giving vouchers rather, than refunds towards your next shop, on subs. rather annoying as I dont necessarily want to shop there all the time. Also find their quality of groceries has gone down somewhat. Delivery without bags is bit of a nightmare, I have to bag everything up on the doorstep which takes… Read Full Review

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★★★★★

“Good quality of service!”

Written on: 04/12/2020 by roxanamarin (1 review written)

10 stars, London Beckton Branch our Friday night delivery driver.Good quality of service, good products. Love Sainsbury's!… Read Full Review

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★☆☆☆☆

“Poor overall quality of products & terrible delivery...”

Written on: 27/11/2020 by olShea439 (1 review written)

Just had my Sainsburys delivery 30 minutes ago. I am so irate that I am driven to write this review. I have had orders from Sainsburys in the past & a few weeks back the delivery driver was very helpful & offered to leave the crates behind(so that we can unpack without pressure & time constraints as Sainsburys don't provide bags.)As we are in a vulnerable shielding position...we are reluctant to interact immediately & normally leave the shopping just outside our garden door. This time we had… Read Full Review

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★★☆☆☆

“My first online shopping experience”

Written on: 28/10/2020 by Haytorplodder728 (1 review written)

Everything started well and completed a £70.00 first order. Then during next few days we added to the order making a total of over £130.00, always carefully checking out. The basket confirmed all of the added items, but when payment/delivery was made we only received items in the original order, so effectively only received half our order. Not good for clients or for Sainsburys bottom line No real explanation… Read Full Review

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★★☆☆☆

“Delivery left downstairs ”

Written on: 25/10/2020 by Geedzak (1 review written)

I was very disappointed when after choosing Sainsbury’s because Tesco didn’t have any dates readily available, they came and left my shopping on the first floor stating that “they don’t deliver to the second floor” I told him I was alone and had a baby with me in the flat and he still emptied his trays and just left. I am never shopping with Sainsbury’s online again. Will wait 4 days for Tesco it’s better. They even bring the shopping into my kitchen when I ask them to. If I had… Read Full Review

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★☆☆☆☆

“After four years I've finally had enough of...”

Written on: 21/10/2020 by Simon2020b (1 review written)

Once again, last night our order never showed up. Waited and waited, then called, was put on hold for half an hour, and then accidentally disconnected by Sainsbury's while they were taking my details. No one called me back. When I finally got through to them this morning, they said "the driver ran out of time so fulfill the delivery" (or bother contacting us to let us know). No food for the kids breakfast this morning. Not the first time this has happened, so we are shifting to Morrisons… Read Full Review

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★☆☆☆☆

“Unsafe ”

Written on: 18/10/2020 by Grahamworsley (1 review written)

They are not safe for people who can not where a mask.i even saw one lady at the till with wooley gloves on and not sanitizing between customers.is this the best a multi million company can do ?… Read Full Review

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★☆☆☆☆

“Ethnic Minority Treatment by Sainsbury in Beaconsfield ”

Written on: 06/10/2020 by Watsonts426 (1 review written)

"You could have been stealing!?" A young Sainsbury's employee addresses a customer in Smart Shop area today at 17:33. This is witnessed by another employee, a mature lady. My only purpose to visit Sainsbury in BEACONSFIELD today was to process my child's prescription where the pharmacist told me that this will take 10 minutes. Although I did not want anything in particular from the store, I went on to pick up a handset since it was a good time for reductions. I also looked at magazines to kill… Read Full Review

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★★☆☆☆

“No social distancing no masks worn by staff”

Written on: 28/09/2020

My local store ,chard Somerset, I did not see many staff wearing masks when it's now compulsory even checkout staff should. Also wet chicken should be placed inside a clear bag like other shops… Read Full Review

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★★☆☆☆

“Misleading items on website”

Written on: 21/09/2020 by GeofD (22 reviews written)

Sainsburys going down hill. Showing latest products on website but delivering old stock. When complaining, some woman waffled on, but her real meaning was....'tough' Couple that with missing items on delivery..not impressed. Back to Tesco me thinks although never been impressed with them either, but never been misled as Sainsburys do!!… Read Full Review

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★★★★★

“Sainsbury's local in East Dulwich would not be where...”

Written on: 07/08/2020 by tourqeville (1 review written)

Sainsbury's local in East Dulwich would not be where it is today without the tireless and highly efficient workings of one man.  Completely excellent… Read Full Review

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★☆☆☆☆

“buyer beware”

Written on: 12/07/2020 by rjb7 (1 review written)

Sainsbury's first online shop - comedy of errors - substituted 7 items, including rice flour for rice ,they FORGOT to deliver the drinks on order although did not notify us of this the water cress use by date was the same as the date of delivery fruit pie use by date was one day tried to contact to complain only method is phone - not possible to email - I did try eventually I got through to an actual person on the following day - the lady advised she would get the local store manager (… Read Full Review

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★☆☆☆☆

“overzealous Security guard”

Written on: 18/06/2020 by andy1572 (1 review written)

I went to my local Sainsbury's store today in monkseaton, Newcastle to pick up an item, I snapped a photo of the closed checkouts in Argos as I was talking to a friend on whatsapp, I really didn't think there was a problem.. no people or products were in the photo may I add. Upon leaving the store I was confronted by security Infront of all the other shoppers and told it was illegal to take photos in store (it's not I checked) after a brief exchange of words with the older security guard the… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 09/06/2020 by sisterjenny (4 reviews written)

I had major surgery in March the week before lockdown. I can. R out of hospital and could not get a food delivery as I wasn't registered vulnerable on the governments website. Yet have always shopped in Sainsbury's. We have a small Sainsbury's and I used that when I was able to drive but was always closed when I turned up. I complained and had this awful woman ring me from the exec office and all she did was say sorry. Didn't restore my faith in Sainsbury's. But what annoyed me is she passed my… Read Full Review

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★☆☆☆☆

“Product unavailable, imposed £7 delivery charge”

Written on: 28/05/2020 by Tania349 (1 review written)

Ordered a paddling pool and to hit the £40 min for free delivery, added £11 of misc products. At 5am on the day of deliveyr, received an email stating no pool. Order arrived, with a charge of £7 for delivery of £11 of goods. Contacted CS, who said I was the mug for signing up to unrerasobale t&cs and a system which does not allow you the time to either amend the order or indeed cancel it if and when over half of the order value is unavailable, and free delivery is annulled. On the order… Read Full Review

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