Sainsbury's Reviews - www.sainsburys.com

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Latest Reviews

★☆☆☆☆

“After four years I've finally had enough of...”

Written on: 21/10/2020 by Simon2020b (1 review written)

Once again, last night our order never showed up. Waited and waited, then called, was put on hold for half an hour, and then accidentally disconnected by Sainsbury's while they were taking my details. No one called me back. When I finally got through to them this morning, they said "the driver ran out of time so fulfill the delivery" (or bother contacting us to let us know). No food for the kids breakfast this morning. Not the first time this has happened, so we are shifting to Morrisons… Read Full Review

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★☆☆☆☆

“Unsafe ”

Written on: 18/10/2020 by Grahamworsley (1 review written)

They are not safe for people who can not where a mask.i even saw one lady at the till with wooley gloves on and not sanitizing between customers.is this the best a multi million company can do ?… Read Full Review

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★☆☆☆☆

“Ethnic Minority Treatment by Sainsbury in Beaconsfield ”

Written on: 06/10/2020 by Watsonts426 (1 review written)

"You could have been stealing!?" A young Sainsbury's employee addresses a customer in Smart Shop area today at 17:33. This is witnessed by another employee, a mature lady. My only purpose to visit Sainsbury in BEACONSFIELD today was to process my child's prescription where the pharmacist told me that this will take 10 minutes. Although I did not want anything in particular from the store, I went on to pick up a handset since it was a good time for reductions. I also looked at magazines to kill… Read Full Review

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★★☆☆☆

“No social distancing no masks worn by staff”

Written on: 28/09/2020

My local store ,chard Somerset, I did not see many staff wearing masks when it's now compulsory even checkout staff should. Also wet chicken should be placed inside a clear bag like other shops… Read Full Review

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★★☆☆☆

“Misleading items on website”

Written on: 21/09/2020 by GeofD (21 reviews written)

Sainsburys going down hill. Showing latest products on website but delivering old stock. When complaining, some woman waffled on, but her real meaning was....'tough' Couple that with missing items on delivery..not impressed. Back to Tesco me thinks although never been impressed with them either, but never been misled as Sainsburys do!!… Read Full Review

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★★★★★

“Sainsbury's local in East Dulwich would not be where...”

Written on: 07/08/2020 by tourqeville (1 review written)

Sainsbury's local in East Dulwich would not be where it is today without the tireless and highly efficient workings of one man.  Completely excellent… Read Full Review

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★☆☆☆☆

“buyer beware”

Written on: 12/07/2020 by rjb7 (1 review written)

Sainsbury's first online shop - comedy of errors - substituted 7 items, including rice flour for rice ,they FORGOT to deliver the drinks on order although did not notify us of this the water cress use by date was the same as the date of delivery fruit pie use by date was one day tried to contact to complain only method is phone - not possible to email - I did try eventually I got through to an actual person on the following day - the lady advised she would get the local store manager (… Read Full Review

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★☆☆☆☆

“overzealous Security guard”

Written on: 18/06/2020 by andy1572 (1 review written)

I went to my local Sainsbury's store today in monkseaton, Newcastle to pick up an item, I snapped a photo of the closed checkouts in Argos as I was talking to a friend on whatsapp, I really didn't think there was a problem.. no people or products were in the photo may I add. Upon leaving the store I was confronted by security Infront of all the other shoppers and told it was illegal to take photos in store (it's not I checked) after a brief exchange of words with the older security guard the… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 09/06/2020 by sisterjenny (4 reviews written)

I had major surgery in March the week before lockdown. I can. R out of hospital and could not get a food delivery as I wasn't registered vulnerable on the governments website. Yet have always shopped in Sainsbury's. We have a small Sainsbury's and I used that when I was able to drive but was always closed when I turned up. I complained and had this awful woman ring me from the exec office and all she did was say sorry. Didn't restore my faith in Sainsbury's. But what annoyed me is she passed my… Read Full Review

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★☆☆☆☆

“Product unavailable, imposed £7 delivery charge”

Written on: 28/05/2020 by Tania349 (1 review written)

Ordered a paddling pool and to hit the £40 min for free delivery, added £11 of misc products. At 5am on the day of deliveyr, received an email stating no pool. Order arrived, with a charge of £7 for delivery of £11 of goods. Contacted CS, who said I was the mug for signing up to unrerasobale t&cs and a system which does not allow you the time to either amend the order or indeed cancel it if and when over half of the order value is unavailable, and free delivery is annulled. On the order… Read Full Review

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★★★★☆

“Lack of business sense or not using common sense”

Written on: 10/05/2020 by Gurkhali-jetha (1 review written)

Customer service is not only support business, smiley face, greeting and action is stupid. I bought Elephant Med Atta, it is cost £1.95 it is torn while it shopping or might be torn before I took it from shop floor. While check out she showed me it is torn. I request a bag for cover it. I know if I refuse to buy it will be 100% waste. I am surprise she has not offer a 20 pence bag but she said to me leave the product if you do not want to buy. ( I don't want to buy bag because I am with my… Read Full Review

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★☆☆☆☆

“SAINSBURY'S?.. TRULY TRULY HORRIFYING (REALLY) ”

Written on: 28/04/2020 by Karl.UK (1 review written)

SHOULD BE 'ZERO' STARS! NEVER, AND I MEAN 'NEVER' IN MY LIFE WILL I EVER SHOP AT SAINSBURYS AGAIN.... BUT before you read my review... PLEASE I PLEAD WITH YOU - just take a close look at the MANY MANY MANY negative reviews made (and increasingly being made at an exponential rate) by customers from all ages, genders, backgrounds etc.. EVEN the very elderly, disabled, vulnerable and mothers with infants are being treated badly and regularly being abused. God, it's TRULY TRULY HORRIFYING… Read Full Review

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★☆☆☆☆

“Outrageous - ”

Written on: 25/04/2020 by gcO'Brien224 (1 review written)

I decided to use the on-line shop after a disgusting experience when queuing. My daughter had not jumped queue she had joined me after parking. We were treated like criminals by a staff member. Now I find after spending £42 .00 on-line that you are replacing unsuitable items. You can’t substitute self-raising flour for plain flour. Anybody will tell you it doesn’t work that way. You want an on-shopping voucher for £28.00 which over 50% of my shopping bill. It’s outrageous I have a very… Read Full Review

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★☆☆☆☆

“NOT LIVING UP TO THE PROMISE OF DELIVERING TO...”

Written on: 22/04/2020 by Herronrath (1 review written)

Sainsburys claim to care about people who are vulnerable to the corona virus, In Edinburgh the facts are different. Our experience has influenced our decision to switch loyalty to other supermarkets and boycott Sainsburys in the future. VERY POOR SERVICE AND EVEN WORSE CUSTOMER CARE… Read Full Review

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★☆☆☆☆

“Disgusting spoilt and damaged produce”

Written on: 11/04/2020 by billyeye (1 review written)

Picked up my click and collect order of over £400 today. Food was to be distributed to several elderly people unable to leave home. Produce was disgusting. Fresh and cooked meats between one and three days to use. Vegetables with visible mould. Cooked chicken with one day to use, stank when opened. fresh fruit not only bruised and pitted but several items with finger nail marks and cuts to skin. Almost all packages had been opened. Sainsburys obviously passing on all spoilt stock to click and… Read Full Review

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★☆☆☆☆

“Confused”

Written on: 10/04/2020 by Amiyahq266 (1 review written)

Thought it easier to paste my complaint to the CEOs office: It is beyond disappointing that you cannot be bothered responding, choosing instead to continually churn out completely nonsensical genetic emails. There are 14 slots a day across 20 days on your online booking calender. That's 280 slots for collection and 280 for delivery. So 560 slots showing and all unavailable. I've tried 6 nearest stores with the same results. That's 3,360 slots all unavailable. My mother may not be on a… Read Full Review

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★☆☆☆☆

“This is Sainsbury’s for you”

Written on: 08/04/2020 by GiannaMadden384 (1 review written)

This morning I went to my local store which is long lane se1 Then I went to the by some cigarettes to the counter, I asked the girl at the counter for 5 packs of cigarettes and I asked if I can pay in 2 transactions as I would prefer not to touch the card machine because of the Coronavirus as Sainsbury ads on the tv advice people to pay contactless when possible, This is her response (this looks very dodgy to me so I will contact my manager ) (the transaction is only £44 contactless limit… Read Full Review

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★☆☆☆☆

“Vulnerable account register”

Written on: 06/04/2020 by 496McKinney (1 review written)

Still not able to answer the helpline phone 3 hours 14 minutes just how do the old vulnerable over 70s people register, you may have a government list but most people over 70 don’t have online accounts with Sainsburys so how do you contact or even know they are your customers it becomes a real drain on family members trying to register them with Sainsburys. And if your phone lines are genuinely that busy why cant we skip the 5 minute introduction when re-dialing and why don’t you increase… Read Full Review

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★☆☆☆☆

“Dissapionting”

Written on: 28/03/2020 by Homeshopping (1 review written)

I am not on gov uk web site as I claim no benifits but my gp has emailed me to say that I fall into the serious group because of my health conditions have told me to stay in doors for the next 12 weeks I am a long and loyal customer paying my yearly subscription and shopping in stores I have had a delivery cancelled after waiting on the phone for an hour and half explained my situation was told my delivery would come the next day. That order was cancelled also but this time not a phone call… Read Full Review

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★★★☆☆

“Elderly opening hours”

Written on: 18/03/2020 by Tobias32 (1 review written)

I think it's great you are making a elderly opening hour at start of business but you have not considered that pensioners bus passed do not start until 9.30 am so many will not be able to get to your stores for opening time can you please think of a solution… Read Full Review

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