Sainsbury's Reviews - www.sainsburys.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Left with no food”

Written on: 11/05/2022 by Maliyah381 (1 review written)

Most of the time I have had a pleasant experience with drivers delivering my order. However today the driver wanted to see my passport or driving license because apparently that's become the protocol and he told me to check my emails. I checked my emails and all the delivery information, NOTHING was stated that i need to show the driver my passport. Feel victimised. So he left me with no food. I spoke to online manager who said it may be because you look under 18, to which I replied that would… Read Full Review

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★★★★★

“ Very helpful manager at Sainsburys in Warlingham”

Written on: 22/03/2022 by Daleside (1 review written)

Today I had a Hermes 'return' parcel to drop off at Sainsburys in Warlingham. Firstly I couldn't find where the drop off was and then I finally found it in the car park. A really chap who was working at Sainsburys tried to help me return the package, but no luck. Then the manager, saw us and she was brilliant. She had so much patience, (which I was lacking!) and she wouldn't give up, finally she found out how to do it and I was able to return my parcel. She was so kind and I wanted the store to… Read Full Review

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★☆☆☆☆

“Unfair treatment ”

Written on: 26/01/2022 by Harveyjm26 (1 review written)

I been working in sainsburys warehouse for nearly three year's worked very hard always gave me 100% I was with agency for 2 year's then sainsburys gave me a contract my probation was 3 months after 4 to 6 weeks they done my first review and my performance was very good attitude was good attendance 100% never been late so that was all good up until 4 weeks Then I was supposed to have 2nd review after 12 weeks which I never had because off lack off management I kept asking them for my review but… Read Full Review

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★★★★★

“Milk”

Written on: 22/01/2022 by Reillytc148 (1 review written)

My local sainsburys didn’t have any 1 pint size full milk. So I bough a carton of Graham’s Farm milk very impressed with their milk really tasted good. I buy a small full fat milk to bake scones. Will be trying their other milk too as impressed with the quality Hoping Sainsburys will be stocking it long term… Read Full Review

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★★★★★

“Techryde: Best Online Food Ordering Software”

Written on: 12/01/2022 by techryde (1 review written)

Techryde is an Best Online Food Ordering Software for USA, Canada and India… Read Full Review

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★☆☆☆☆

“Poor check outs. Do not value customers.”

Written on: 05/01/2022 by Malia388 (1 review written)

Using self checkout or not picking up a receipt is a big mistake. If another person uses the till after you its not posible to reprint your receipt.You will then have to explain to the police why you have no receipt or why your pack of socks have not had the security tag deactivated. The staff ask, do you want a receipt. They should check for security tags or force you to have a receipt. At the self checkout it would be usefull to be informed if security tags are on your purchases. Very poor… Read Full Review

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★☆☆☆☆

“Xmas Online Order”

Written on: 20/12/2021 by Jeramiahj473 (1 review written)

I did a Xmas online order on 13 December 2021. due to Covid and family not being able to travel, I wished to cancel and request a refund of my deposit. On reading their FAQs it says the cut off date for cancellations is 10th December!! 3 days before I ordered so in other words there is no option to cancel. I have tried speaking to Sainsburys via social media and their Food to Order Team telephone line only to be fobbed off and told there is nothing they can do. I won't be shopping at Sainsburys… Read Full Review

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★☆☆☆☆

“Dreadful customer service - they don't care less”

Written on: 15/11/2021

Dreadful customer service, the worst of all supermarkets by far. They send inappropriate substitutions and then ignore you when you ask for a resolution. They don't listen, don't care about helping their customers, and fobb you off. Awful company, there are plenty of better (and cheaper) options out there. Shame on you Sainsburys its no wonder you are losing all your customers… Read Full Review

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★★★★★

“I would like to mention the staff at Sainsbury express...”

Written on: 26/10/2021 by 219England (1 review written)

I would like to mention the staff at Sainsbury express in Stockwell London. They are all so cheerful and helpful. Especially Two people I del with. One is hard working and always has a smile, same as the other. I look forward to going there as they always make me smile… Read Full Review

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★☆☆☆☆

“Not good at all ”

Written on: 24/10/2021 by Missangell (1 review written)

Sainsburys used to be brilliant I went in last week all the things I normally buy gone no marmite cheese,no Peru peri noodles,no Muller toffee yogurt I done what I call a standard shop half a small trolley nearly £100 everyone says tesco mega store o much better so ill be shopping there in future I suggest dont put products out then remove in a month very annoying… Read Full Review

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★☆☆☆☆

“Disgraceful customer service by manager ”

Written on: 25/09/2021 by UnhappyCustomertoday (1 review written)

Disgusting service by the store when reporting a health and safety concern which resulted in the Manager removing my elderly father and myself from the store. I’m fed up with the Folkestone West Park Farms stores shocking service. I have never received such poor service. Avoid shopping here as it only causes stress. I am a key worker and used to have respect for the colleagues of this store who worked tirelessly during the peak of the pandemic but a small minority of managers at this store… Read Full Review

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★☆☆☆☆

“Rude cashier”

Written on: 03/08/2021 by Whitetiger900 (1 review written)

I thought my situation with one of the cashiers was resolved by the, Manager( who is lovely) - but one member of staff thought it was ok to say to me”I am sick of you” then when I thought the situation was resolved - she thought it was ok to say to a member of staff - I can’t serve him - she thought I didn’t hear her but I did! I think it’s rude - and bad manners to whisper- especially when I was facing the checkout; I won’t be shopping there anymore - and I’ve not done so since… Read Full Review

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★☆☆☆☆

“Shocking service, feel badly let down.”

Written on: 29/07/2021 by JoeBloggswoman (1 review written)

Made an online order and was pleased to see the Bollinger champagne was on offer so I ordered a bottle to put by for Christmas.The night before my order was due, apparently they'd run out of Bolly and sent me a substitution which was full price but refunded the difference of £5.Imagine my annoyance when I saw they were still selling the Bolly but at full price, then saw the champagne sub they'd sent me was £10 off. So not only did I not get my Bollinger but was sent an inferior champagne… Read Full Review

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★☆☆☆☆

“Non Vegan Vegan Ready Meal”

Written on: 23/07/2021 by marf1368 (1 review written)

I am not often moved to make a fuss but I find myself in a chain reaction of increasing disappointment and despair. We did a family shop online on Friday 16 July, nothing unusual there. However a portion of the shop included items for a vegan consumer….not always the easiest of tasks. Imagine my surprise then when I notice an email from Sainsbury’s telling me that a vegan ready meal I had purchased actually contained milk, beef and pork…..not very vegan at all. I wanted to raise my… Read Full Review

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★☆☆☆☆

“poor website”

Written on: 17/07/2021 by Holder138 (1 review written)

the site drops out. you loose your order. it is slow. back to Tesco… Read Full Review

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★☆☆☆☆

“shame on you sainsburys”

Written on: 17/03/2021 by elliemeg (3 reviews written)

i had a dreadful experience in sainsburys last week with my 21 yr old autistic daughter, they refused to let her buy tobacco, refused to accept her medical card, her passport on her phone, i am her carer and mother they refused to listen to me or let me take her to car and let me buy it. i asked to speak to manager who was totally useless and admitted he knew nothing about autism . he stood there in silence said and did nothing when she had a panic attack, crying, shaking , collapsing. we were… Read Full Review

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Waz1855's Response to elliemeg's Review

Written on: 18/10/2021

Think25 is a tool they use to access a persons age. If your daughter couldn't provide a. Passport b. A driving licence or c. A resident card then she will be refused. Original documents are accepted a picture off a phone is not. You buying it for her is a proxy sale as well if no id is provided to the cashier.
Your daughter just needs to remember to bring id if shes buying restricted products.

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Elliemeg's reply to Waz1855's Comment

Written on: 18/10/2021

it wasnt all about the fact they wouldnt serve either of us it was their behaviour and attitude, they left her collapsed on the floor did nothing , they should have got a first aider to her and they didnt, if i hadnt of asked for a chair and water they would have done nothing ; i have a disability pass and rail card they refused that, they refused a photo of her passport , she has autism and therefore wont carry things like this with as shes scared to lose them, this isnt a normal case of someone trying it on this is lady with autism , people with disabilites should be helped more and dealt with differently , ive never had this problem anywhere else EVER , the manager was absolutely useless, showed no understanding or compassion at all, i get that some try it on but shes 22 and the smoking age is 18 !!!!! , i had evidence of my age and as an older mother it wouldnt have been realistically possible for me to have had her , sometimes common sense and understanding is needing, not all situations are the same

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Elliemeg's reply to Elliemeg's Comment

Written on: 18/10/2021

that should have said impossible not possible

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★☆☆☆☆

“I did not expect such a disgusting attitude during...”

Written on: 26/02/2021 by ValeriaM. (1 review written)

I did not expect such a disgusting attitude during such a difficult period for everyone. I am in isolation with a confirmed covid diagnosis. I ordered food in Sainsbourg online, indicated that I was on self-isolation. The driver came and called the intercom and told me to go down to the street for groceries. I live on the second floor in a three storey building. I explained that I have a covid and that I cannot leave my apartment. The driver said that he, too, would not go upstairs for safety… Read Full Review

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★☆☆☆☆

“costumer service ”

Written on: 01/02/2021 by GemmaXDX (1 review written)

I am appalled by the lack of costumer service skills at this store working in costumer service myself I understand the difficulties faced everyday but the lack of service I got at this store was terrible when I spoke to a lady called sherel about help with a product I was rudley told that we just sell the products don't no anyting about tham the words I think she was looking for wersorry madam I am unaware of the product let me find someone that can help you I then asked is there anything you… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 13/01/2021 by VL44 (1 review written)

Sainsbury's cancelled my order 3 hours before I was due to collect it and blocked my account due to 'risk prevention'. I earned every penny of the £278.30 I spent which was taken in ADVANCE! What risk? I checked with my bank and there is no fraudulent activity and no concerns on my end. I have an excellent credit rating, not that this matters given I paid in ADVANCE!!!!!! I was dealt with appalling by customer services monster who enjoyed quoting GDPR legislation at me (Dear monster, if you… Read Full Review

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★☆☆☆☆

“Sainsbury's unacceptable returns/refund policy.”

Written on: 16/12/2020 by MikePDG (1 review written)

One star is not due to Sainsbury's product quality or instore experience it is purely because of their poor online contact relating to damaged or spoiled goods. We have been buying online from Sainsbury's every week since March 2020 with an average weekly spend of £110. Our only complaint relates to their refunds/returns policy which used to be convenient & online, but now they have removed this option and replaced it with the following options: Contact by Telephone, Facebook, Twitter & BSL… Read Full Review

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