Premier Holidays Reviews

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3.4 / 5
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Latest Reviews

★☆☆☆☆

“Sadly was diagnosed with Covid 5 days before travel....”

Written on: 16/08/2021 by Gaugei1950 (1 review written)

Sadly was diagnosed with Covid 5 days before travel. T&C's clearly stated i would be able to postpone or amend booking to allow someone else to travel in my place but the company FLATLY REFUSED After a number of emails and long discussion on the phone they said i could amend booking so that someone could travel in my place if i paid £630!!!!!! - which is MORE THAN THE COST OF MY WHOLE HOLIDAY!!!! Aurigny the airline separately confirmed to me that they would not impose any charge for amending… Read Full Review

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★★★★★

“Great safari south africa”

Written on: 21/12/2019 by edwardhootward (1 review written)

I think this was probably the best holiday I’ve ever had. Plus we had some problems getting to the airport 5 hours early and they made it good with a really polite letter and nice gesture. Thanks customer service team. Nice private transfers and stress free travel is rare in 2019. But you guys are pros. Even in Africa where things don’t always run precisely to plan! 100% recommend for all your Safari fun. Ps the horse riding safari is the best in the universe. Lovely animals and a great… Read Full Review

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★☆☆☆☆

“Poor service in Newmarket”

Written on: 12/06/2019 by Slewk (1 review written)

This Agency has served me quite well in the past. However what was objectionable this time was that having made a minor enquiry from one staff member I was told next time I went in that I could only speak to that same person. She was busy with another customer and there was another staff member free who could easily have signed me up for the holiday I wanted. But she refused to deal with me and suggested I try again later. That was ridiculous. Putting customers first? I decamped to TUI who… Read Full Review

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★★★★★

“Fantastic agents with lovely extras!!”

Written on: 22/06/2018 by DMorgan202 (1 review written)

We booked a multi-location holiday with Premier going to Hong Kong, Bangkok, Phuket and Dubai and have to say it was the best experience we could have hoped for. We were a little nervous about so many flights, transfers and hotels with so much that could go wrong but everything ran perfectly. Hotels were all fantastic in great locations, flights were all really good times and the transfers were so fast and professional - best we’ve ever experiened! We were given a little gift when we landed… Read Full Review

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★★★★★

“Brilliant organisation”

Written on: 31/12/2017 by emilylouise2 (1 review written)

We used Premier Holidays to book our 2 week honeymoon to Thailand and the booking process was very simple. Our agent talked us through all of the options and was happy to make amendments quickly and easily to our requirements and fit within our budget. We have just returned from our trip and I was very impressed with the way that everything was organised. All of our private transfers were on time, with professional drivers. All of the hotel check-ins were simple, and we got a few free upgrades… Read Full Review

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★☆☆☆☆

“Avoid at all costs! (wheelchair user) ”

Written on: 28/10/2017 by Soukias (1 review written)

Booked a dream holiday for my 50th birthday with my husband and 12 yr old daughter in Sept/October last year and this turned out to be a complete disaster from beginning to end. At the beginning I thought I was in really good hands but even beforehand I found out I did not get the seats I wanted. As we arrived early at the airport we found out we had been downgraded and were told then they hand no seats for us. I could not believe after all the time I took to book this holiday that Premier… Read Full Review

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★☆☆☆☆

“Terrible! Avoid at all costs!”

Written on: 21/06/2017 by DennisMcLeod36 (1 review written)

I am sorry to say that this company has really left the whole family with a very bad taste in our mouths? I booked a holiday of a lifetime with them and even after painstakingly going through all the hotels etc with their sales staff ( as a wheelchair user) I was given very bad information from them who just took whatever the hotel told them ie. that the hotels were accessible and after getting there were loads of stairs/ steps! They seem to just blame the hotels and ground handlers and take no… Read Full Review

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★☆☆☆☆

“Poor information given to a wheelchair user!”

Written on: 21/04/2017 by hiPrice125 (1 review written)

Appeared good at the beginning but after pointing out that I was a wheelchair user and that I wanted to go to Asia (Singapore, Kuala Lumpur & Langkawi) then went and gave me really bad access info in one place and did not reveal the truth in another! Also had major problems with the airline tickets and ended up being downgraded! I wouldn't book with them if I had a choice… Read Full Review

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★★★★★

“Jersey 2016”

Written on: 28/12/2016 by Delighted16 (1 review written)

We travelled to Jersey in August 2016 with Premier Holidays, and it was the best holiday we have had in a long time. Reps and travel to and from airport were excellent, Hotel was fantastic and Rep at the hotel was most helpful. We have been to Jersey on a few occasions but this was by far the best. The icing on the cake was the chocolates we received on our return. Such a lovely gesture! As senior citizens this was much appreciated by us… Read Full Review

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★★★★★

“Couldnt have done more”

Written on: 22/04/2016 by Paul9655 (1 review written)

From the first contact to the box of chocolates we received on our return, everything was just perfect on our recent trip to Thailand and Singapore with Premier. The price was fantastic, all the transfers happened like clock work. Thank you premier… Read Full Review

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★☆☆☆☆

“Going bust! ”

Written on: 20/09/2015 by qhYoung37 (1 review written)

this company is going into administration. . I hope there are not too many holidays that will be ruined!… Read Full Review

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★★★★★

“Fantastic”

Written on: 07/04/2015 by Thelia (1 review written)

Very impressed with Premier Holidays. Our trip to Thailand started with 4 days in Bangkok and a rep was waiting at the airport and showed us to a lovely air conditioned taxi for our trip to our hotel. Next day A rep saw us and was really helpful. We wanted to explore on our own and she gave us loads of tips and didn't push her trips at all once she knew that we wanted to find our own way. Taxi to the airport to Phuket was on time and again top class car. All our encounters with the various… Read Full Review

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★☆☆☆☆

“Get out now before it is to late!! Not a real...”

Written on: 22/09/2014 by Shitno (1 review written)

Get out now before it is to late!! Not a real business!!!!!!!!… Read Full Review

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★★★★★

“excellence at its best”

Written on: 12/05/2014 by Gaigef211 (1 review written)

From making the booking to coming home premier holidays gave excellent service. My husband and I have just returned from two weeks in Thailand. We stayed 4 nights in Bangkok then 10 days cape panwa in Phuket. Premier holidays were very professional and helpful with booking. Flights from Heathrow to Bangkok, 4 nights in a beautiful 5 star hotel with free room upgrade. A half day city tour included and private transfers too. Driver waiting at airport with bottled water and all info for us. Lovely… Read Full Review

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★★★★☆

“Warning !!!”

Written on: 28/03/2014 by Sandiemack (1 review written)

I found Premier Holidays to be professional and friendly and very efficient however I would warn anyone booking their own holiday to take out insurance immediately. After booking last September we found out my partner had cancer, its now terminal and we have had to cancel. Beware - you lose your deposit !! I know its in the terms and conditions and you might think you dont need the insurance straight away - but you do! To the cost, for me, of £500. An amount I could do without losing at… Read Full Review

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★★★★★

“What a faboulus experience”

Written on: 04/12/2013 by johndodding3802 (1 review written)

Booked through Premier Holidays via Travelzoo. I wasn't sure what to expect but on arrival to KL we got picked up in our own taxi. The the next day we had a city trip - part of the package and an E class Mercedes was parked outside our hotel and we couldn't believe we had our own car for the day with a driver who was excellent and showed us all of the city. We then ventured over to Borneo and stayed at the 5 star Shangri La that was superb and the local rep was excellent. Premier holidays… Read Full Review

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★★★★★

“Excellent Service”

Written on: 12/09/2013 by Dives (1 review written)

What can I say, my initial booking was dealt with in every detail, as we wanted one of our connecting flights changed and this was dealt with also our plane seats as requested certain seats. Flight and details of holiday was sent out promptly and tickets also arrived in plenty of time no chasing. Our connecting transport was waiting for us going out and coming back. There is nothing I can fault with this company and will definitely always use them. Also a big thank you on return home they sent… Read Full Review

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★★★★★

“FANTASTIC”

Written on: 02/06/2013 by bfp3061 (1 review written)

Where do I start !! The service from start to finish was perfect the 15 night 3 centre holiday to Thailand staying in Bangkok and elephant hills and khao lak was superb. The flights transfers and service was the best I've had,so organised even to the little touches at the end ( I won't spoil that bit) !!!!! It's nice to compliment a company for a change as I'm also happy to complain !!! I will use this company again,once again thank you Graham and Shelley :) 46 and 48… Read Full Review

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★★★★★

“Easy, efficient and organised”

Written on: 25/05/2013 by JenLott81 (1 review written)

We originally found a deal through Travelzoo for Thailand which led us to using Premier Holidays. The original deal wasn't 100% what we had in mind but after going back and forth for a few days, we finally had our perfect honeymoon booked for 3 weeks in Thailand. From the start, Premier Holidays were helpful, polite and very quick at coming back to us with alternatives, advice and revised quotes. I dealt with several agents there but it didn't matter as they all seemed to know what was going on… Read Full Review

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★☆☆☆☆

“Premier-holidays Lanzarote”

Written on: 16/04/2013

Unfortunately they cost alot of money without the luxury promised - not even a bar of soap was left in the "luxury" villa and no cleaining in 10 days. They wont acknowledge fault or mistakes… Read Full Review

Anono12's Comment

Written on: 18/04/2013

Premier Holidays don't sell Lanzarote, so I think you may have the wrong company.

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