Utilita Electricity Reviews

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★★☆☆☆
1.6 / 5
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Latest Reviews

★☆☆☆☆

“no communication/ customer service doesnt exsist”

Written on: 03/12/2017 by 351McNamara (1 review written)

My gran mother moved over to this company.. decided she didn't want it and send a cancellation within the 14 day their policy has. I have tried to contact this company numerous amount of times waiting on the phone 20-40 minutes with no answer any time. I then emailed them with no response then I went to facebook, had seen a post saying their phone lines were down so making the phone call wait even longer.. even though it had been happening for weeks?? so I had my opinion on their they then… Read Full Review

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★☆☆☆☆

“tried to leave - blocked 3 times”

Written on: 08/11/2017 by REALUSELESS (1 review written)

no electricity for nearly 30 days - they have the wrong code and no record of the right one emailed them over 5 times called over ten times over a four week period they are the worst company. on hold ages. then they don't listen. Had to escalate to a complaint. Still no electricity. They gave me a code but it's for the wrong meter. I sent them photos of the meter now this is the 4th time. Totally and utterly ridiculous. Would give them minus stars if I could. Value for money is zero as i… Read Full Review

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★☆☆☆☆

“Sketchy cold call”

Written on: 01/11/2017 by 339Glover (1 review written)

Received a cold call today. Had the wrong address and name for my number. Sketchy about what they were offering. Promised amart meters without having to change company etc. Googled them whilst on the phone and saw the reviews and shared this with the caller stating i wasnt interested. He insulted the type of people who left reviews and simissed any issues i raised. He then became a very aggressive seller and refused to accept no. I hung up. Very thankful for these teviews as they saved me a… Read Full Review

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★☆☆☆☆

“Stay away from this company. ”

Written on: 31/10/2017 by Gailmaynard (1 review written)

I joined utilita company in December and all was great for the first month, then every month the price got higher and higher. My old supplier in winter was around £40 in winter but it got I was paying nearly double that with this company. I called and called but didn't get anywhere. I then got a electrician to look at it and he said that I was being charged the full rate and it hadn't come down like it should have. I got the man to tell customer service and gave the readings to them. I was… Read Full Review

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★☆☆☆☆

“1 star is way to good.”

Written on: 09/10/2017

1 star is way too much. After what appeared a nice discussion with the Utilita sales rep with promises of £180 pa savings, probably more as I was on economy 7 with my old supplier (not needed) a date of 23 April '17 was agreed for installation. In mid April I received a letter stating prices had increased as of 1st April, this was not mentioned in the original meeting. I phoned, listened to hundreds of needless messages and then over an hour waiting for a connection with a customer care rep. I… Read Full Review

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★☆☆☆☆

“Worse service ever”

Written on: 29/07/2017 by Debralee71 (1 review written)

This company tells you that you will save money and give you a great experience and service. This is totally untrue I have just swapped to them and I am using on average £10 per week more on gas and electric and a month later have still not received my payment cards. Terrible service and deceitful in their price promises. If I could have given negative stars on this review I would have… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 03/05/2017 by Thaliae414 (1 review written)

I'm absolutely shocked at how ignorant Utilita are. I had them at previous address and they were great. I moved house and it turned into a complete farce. Customer service were very rude, sent an email and received a rude reply. Started charging me over £3 a day for electricity. When I questioned it they said I was wrong. Looked at changing supplier and they took all my credit away and said if you need us you have our number... I asked for my money back and they said 2-3 weeks minus £1 for… Read Full Review

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★☆☆☆☆

“Worst customer service (ends calls) pricing very high ”

Written on: 02/05/2017 by lawcee (1 review written)

All started off well. However its been six months and I'm truly let down. Energy prices have scored beyond what is expectable. Recently my supply turned off, I spent nearly an hour trying to phone the company kept in a queue and then one of the customer services reps ended the call so I tried again but by this time it was 10pm and the company doors had shut and the phone line too. I had spent £35 in total trying to get my gas supply on just to realise that it was in credit it had simply turned… Read Full Review

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★☆☆☆☆

“isn't good at all ”

Written on: 05/03/2017 by DominiqueShoemaker (1 review written)

They hung up when I was speaking to them, they didn't put the smart meter in right the first time and they didn't transfer over the money from the old meter. Just rude… Read Full Review

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★☆☆☆☆

“Worst Energy supplier in the World!!”

Written on: 27/02/2017 by Ahmed0029 (1 review written)

They said they were cheaper than British Gas so I switched, after switching they charged me £36 for 42 days and with British Gas I would pay £30 for 90 days. They usually take 45 minutes to pick up a call anytime day you call customer services and the customer services representives don't know what they are talking about. I am switching to a different energy company!!… Read Full Review

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★☆☆☆☆

“Horrible misleading untrstworty”

Written on: 24/02/2017 by 133Strickland (1 review written)

Don't even deserve one star salesman tricked me into signing me up with the promising thing that I've never received and charging me a bomb for electric and gas been trying to contact them for 2 month no responds put phone down on me when I confronted them they still haven't registerd my GaS meter so cannot switch until they do this now going down the legal route… Read Full Review

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★☆☆☆☆

“Worst Company Ever”

Written on: 13/02/2017 by KinleyBennett372 (1 review written)

Do yourself a favour & steer clear. What the promise never arrives....first no pre-payment cards which I have chased on more then one occasion before receiving. Today is possibly the end of the straw I have been waiting in all day for an engineer to come to change my meters over (not the first time its been arranged) despite an email being received this morning to notify me that I would have an engineer with me before lunchtime I am still waiting (now 2.20pm). After finally getting through to… Read Full Review

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★☆☆☆☆

“Stay well clear”

Written on: 10/01/2017 by 59Cowan (1 review written)

Customer service is ABSOLUTELY SHOCKING. Cannot get through on the phone just kept on hold for over an hour every time then they cut you off. They do not respond to call back requests as stated on the website. I have only been with them for a month and am going to change supplier as soon as I can… Read Full Review

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★☆☆☆☆

“Doorstep Miselling”

Written on: 10/01/2017 by afAlexander227 (1 review written)

A salesman from utilita coldcalled me. The sales tactics used by this company border on illegal. They are trying to get you to sign up for a smartmeter with them without explaining that this means you will also be moving your energy supply to them. Despite me asking the salesman if it meant I would be changing energy supply three times he failed to answer the question. He was a cocky arrogant individual and when I finally got bored of asking him the same question and told him that I was not… Read Full Review

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★☆☆☆☆

“Shocking ”

Written on: 09/01/2017 by NoelleHopkins (1 review written)

What a joke of a company been waiting since November for them to install a smart meters 3 times canceled as engineer is sick like they have only one engineer wouldn't waste my breath on them avoid !!!!… Read Full Review

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★☆☆☆☆

“Horrendous”

Written on: 06/01/2017 by Sherlyn202 (1 review written)

This conpany is the worst ever was with them for 4 weeks without any cards rang up twice still no top up cards 4 weks later! Didnt get sent an in home display then when it did arrive it didnt work! Iv switched back to ovo they were the best company! When you run off supply with utilita it takes about 40 mins to connect again! And when you do connect it goes on and off about 3 times before staying on! Stay aeay from this company! Never no one to answer your calls they leave you on hold for 40… Read Full Review

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Coips74's Comment

Written on: 07/01/2017

I had very similar situation only they cut my supply off out of blue had no way of topping up as they hadn't told me anything or sent cards reference numbers. When I finally got threw they told me I had run out of emergency credit!! I didn't no we had had switched as they said could take up to 28 days. I too have just switched back to ovo after lots of phone calls to utilita( that they don't answer) make false promises its disgusting iam fuming! Save yourself a lot of hassle and don't use this company

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★☆☆☆☆

“Should never have changed gas companies.”

Written on: 05/01/2017 by ...lori...m (1 review written)

Since joining utilita over 6 months ago nothing was done to fit my meters. Until my gas meter stopped working and they fitted my new gas meter. This gas meter is horrendous to use the key pad as you have to get on your hands and knees to even see the screen let alone type in a 16 digit voucher number. The voucher doesn't even top up work meaning everytime I need gas I have to phone the company. To top it all of I'm being left well over 24 hours with no heating or hot water a 2 year old and a 12… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 31/12/2016 by Kasey424 (1 review written)

Changed from British gas what a mistake . Promised a smart meter that did not and is not happening . Can't get through to them the recorded message always says the same we are busier than usual . No gas supply and can't get through to them . But only thing they did fast was. Hanged over my supply… Read Full Review

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★☆☆☆☆

“Awful avoid”

Written on: 07/12/2016 by So-marie (1 review written)

Opened up a complaint as not happy....asked to speak to a manager they replied there isn't any available......Told them reason for complaint they said they would get a manager to call me......They then called me back saying nothing they can do about my complaint and no manager will call me back.....Never before have I not been able to speak to a manager in any other company....Contacting trading standards......Avoid totally awful… Read Full Review

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Karl1965's Response to So-marie's Review

Written on: 09/12/2016

im going thru the same apparently they have no complaints department no managers the staff you do get to talk to are rude or trained liars on there site it gives you 3 phone numbers
Utilita
Head Office Contact
Customer Services Contact
Complaints Service they am all the same department im going to complain ofgen and get the ombudsman involved

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★☆☆☆☆

“Useless”

Written on: 06/12/2016 by AllissonConnolly1958 (1 review written)

worst company ever, expensive for a start. Expect to be on hold a good 30 mins when trying to get through to customer service. Engineers dont turn up and then have to wait another fortnight to rebook. Freedom unit is rubbish, only works as and when. Fed up with the lot of it and looking to seitch suppliers asap. AVOID… Read Full Review

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