Utilita Electricity Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Chocolate teapot electricity company ”

Written on: 07/04/2019 by michaelalecgreger (1 review written)

I’ve phoned this company 4 times now and spoke to around 8 different people and they still can’t resolve my issue completely useless, my best advice is to avoid this company and go for one who actually cares about its customers… Read Full Review

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Lozzy1969's Response to michaelalecgreger's Review

Written on: 07/05/2019

I have been experiencing the same problems. I cannot get through on the phone and I have been advised to contact them via either Facebook or Twitter. I do not want to contact a company via Social Media and not everyone uses it!! I want to speak to someone. Having serious concerns about my switch to them now - sorry about all the problems you have had too.

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★☆☆☆☆

“Phony debts added on to my account”

Written on: 02/04/2019 by lizbowler (1 review written)

I have been a long time customer but have found their customer service plummet of late. Had a fake debt of 1100 put on my meter. I have a disabled son and am currently without benefits whilst waiting for am appeal. Had to put the last of my money on electricity as the company took towards fake debt and now they are happy to let my disabled son starve today. Absolutely disgusted and will be changing supplier without delay..... check your accounts people … Read Full Review

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★☆☆☆☆

“TERRIBLE COMMUNICATION!!”

Written on: 15/02/2019 by lucinda1987 (1 review written)

My mother is 70 years old and received a quarterly bill for almost £800! I do not dispute the costs, what I am terribly appalled with is that they wouldn't communicate such a massive bill, where on earth will my 70 year old mum find £800 at short notice? This has upset her beyond belief and I think its disgusting that Utilita didn't inform her of the costs before they became so extensive. We have switched suppliers now, I would NOT recommend Utilita whatsoever!… Read Full Review

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★☆☆☆☆

“No star in reality”

Written on: 17/01/2019 by Fitchjp384 (1 review written)

Such a waste of star. This is the worst example of Customer Service I have ever received. Today tried to call them re my customer reference number in a loop of same questions three times. Switching back to previous supplier. Sales person quoted one figure already reached have of that an less than three months into the switch!! I still have no account number so I do not know how Utilita can contact me. Prices quoted too much. Not to be trusted… Read Full Review

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★☆☆☆☆

“Awful company!”

Written on: 05/01/2019 by alanburgess (3 reviews written)

Awful company! I tried to switch and they blocked the switch saying that I hadn't paid my final bill - they didn't give me a chance to pay it as they never asked/told me what it was; just blocked the switch! Since then, I've now received another 'final' bill (after paying the other final bill!) Only this isn't an invoice for the money - it's a warning that further action will be taken if I don't pay within 7 days. Isn't it normal to inform someone about money owed before telling them that… Read Full Review

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★☆☆☆☆

“Zero Star Rating”

Written on: 01/12/2018 by IslaWoods108 (1 review written)

Switched to them as they were the cheapest provider and things went wrong from the start. Their temporary key did something to the meter and although credit was showing I had no power. Contacted them and a fitter was booked to attend in 3 hours. Needless to say no fitter arrived until an hour and a half later when I had had to leave for work. As they ignore emails for at least 5 days it took 10 days to get the meters fitted leaving me with no power and as a boiler needs electricity no hot… Read Full Review

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★☆☆☆☆

“Do not switch to this company”

Written on: 13/11/2018 by markdelamare (1 review written)

Switched to Utilita from Bulb in October 2018 because they offered me a cheaper tariff. Had problems from day 1. Smart meter was scheduled for install on 30th Oct. When engineer arrived he had brought the wrong type (we are on Economy 7). Appointment was rescheduled for 8th Nov. Engineer brought correct meter this time but that night our storage heaters did not come on leaving us with no heat. To cut a long story short it took until the 13th Nov to get someone to come and put us on the correct… Read Full Review

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★☆☆☆☆

“ZERO CUSTOMER CARE”

Written on: 12/09/2018 by GuadalupeMaxwell1991 (1 review written)

I informed Utilita my prepay meter had failed on 09/08/18 An appointment was made for 16/08/18:to rectify Engineers arrived within timescale on 16/08/2018 Engineers hummed and harred at meters,I explained not to do any work if could not complete and transfer balances correctly, one engineer telephoned accounts it took around 15 mins they proceeded to remove electricity meter, gas meter defective smart meter and replace at the end of work they said to ring Utilita accounts to reinstate correct… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID!!!!!!”

Written on: 04/09/2018

SWITCHED TO THEM AFTER BEING CONVINCED THEY WERE THE CHEAPEST AROUND!! I got a new smart meter fitted in oct 2017, iv recently received a letter with how much this years bill was, and how much next years bill will be, turns out that they think that £1491.88 is normal for a 2 bedroom flat.... I then decided to get a quote for a new supplier, who are then unable to do a check since utilita haven't done their job by informing the national grid to update their system, so im not even on the system… Read Full Review

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★☆☆☆☆

“Terrible service, avoid like the plague”

Written on: 24/08/2018 by andrewbarton4444 (1 review written)

Left company in Jan 2017, received bill for £175 in August 2018. Tried to call company but 15+ minute wait each time. Even when you do everything perfect they cause you grief… Read Full Review

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Gemmamonday's Response to andrewbarton4444's Review

Written on: 11/02/2019

They've got worse it's nearer an hour to reach customer services now. Agreed avoid avoid avoid!!

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★☆☆☆☆

“Steer Clear”

Written on: 16/03/2018 by JohannaMonahan (1 review written)

Changed to Utilita after being convinced on the doorstep I would save money. Lie number 1, cost increased massively particularly electric. After completing a price comparison I decided to change supplier. Utilita objected claiming I had an outstanding balance. How could I possibly have an outstanding balance on a pay (over the odds) as you go? Now after 40 mins on the phone, they claim I owe the £3 I spent more than that on the phone call!!… Read Full Review

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Fuckfed12's Comment

Written on: 03/04/2018

utilita say that they can "potentially" save you money its not guaranteed, and after the price comparison quote did you decide to change supplier if it costs more money with Utilita? I don't understand why you would switch if it costs you more and your only going to rant about it online

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★☆☆☆☆

“Knocked my door 37/2/18 I love in high rise,not the...”

Written on: 04/03/2018 by Rachelwalker (1 review written)

Knocked my door 37/2/18 I love in high rise,not the first time they persecut me!!!Well this time he said they were working for Birmingham city council,caught me off guard, told me they had in install gas&electric metres in the four blocks,He would be back in 5 days,my mother was here she said the council would write if that's the case,So goggled this shower,omg talk about bad,It was a utter lie some one else had put review on trust pilot saying the same, so emailed they answered 3/2/18.They Do… Read Full Review

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★☆☆☆☆

“Steer clear”

Written on: 27/02/2018 by jessicakendrick (1 review written)

Keep away from them. They won't stop harassing me. I left them because they were bad and yet I still can't get their stink out of my hair. Do yourself a favour and steer well clear… Read Full Review

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★☆☆☆☆

“Worse service ever go else where”

Written on: 14/02/2018 by TatianaHurst (1 review written)

3 times been with out electricity for 2 days freezing temps.Cards don't work !! No help on weekends to connect supply lost freezer fridge contents offered £20 compensation company are disgusting and well over the price they originally say your on expect larger bills a no after service STAY WELL AWAY FROM THIS COMPANY… Read Full Review

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★☆☆☆☆

“please go else where”

Written on: 08/01/2018 by jdWebster334 (1 review written)

very poor customer service ,phone time service is a disgrace, over priced on fuel you state you don't charge standing charge when you do as its on the high price unit of gas ie 7.9p kwh when others charge 3.3p kwh and standing charge so it works out cheaper to go else where so the facts shows in your case you would need to spend £40 per mth to get on the lower rate of gas then it would be reset at the beginning of a mth back to spending £40 before the lower rate is applied and you state free… Read Full Review

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★☆☆☆☆

“no communication/ customer service doesnt exsist”

Written on: 03/12/2017 by 351McNamara (1 review written)

My gran mother moved over to this company.. decided she didn't want it and send a cancellation within the 14 day their policy has. I have tried to contact this company numerous amount of times waiting on the phone 20-40 minutes with no answer any time. I then emailed them with no response then I went to facebook, had seen a post saying their phone lines were down so making the phone call wait even longer.. even though it had been happening for weeks?? so I had my opinion on their they then… Read Full Review

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★☆☆☆☆

“tried to leave - blocked 3 times”

Written on: 08/11/2017 by REALUSELESS (1 review written)

no electricity for nearly 30 days - they have the wrong code and no record of the right one emailed them over 5 times called over ten times over a four week period they are the worst company. on hold ages. then they don't listen. Had to escalate to a complaint. Still no electricity. They gave me a code but it's for the wrong meter. I sent them photos of the meter now this is the 4th time. Totally and utterly ridiculous. Would give them minus stars if I could. Value for money is zero as i… Read Full Review

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★☆☆☆☆

“Sketchy cold call”

Written on: 01/11/2017 by 339Glover (1 review written)

Received a cold call today. Had the wrong address and name for my number. Sketchy about what they were offering. Promised amart meters without having to change company etc. Googled them whilst on the phone and saw the reviews and shared this with the caller stating i wasnt interested. He insulted the type of people who left reviews and simissed any issues i raised. He then became a very aggressive seller and refused to accept no. I hung up. Very thankful for these teviews as they saved me a… Read Full Review

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★☆☆☆☆

“Stay away from this company. ”

Written on: 31/10/2017 by Gailmaynard (1 review written)

I joined utilita company in December and all was great for the first month, then every month the price got higher and higher. My old supplier in winter was around £40 in winter but it got I was paying nearly double that with this company. I called and called but didn't get anywhere. I then got a electrician to look at it and he said that I was being charged the full rate and it hadn't come down like it should have. I got the man to tell customer service and gave the readings to them. I was… Read Full Review

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★☆☆☆☆

“1 star is way to good.”

Written on: 09/10/2017

1 star is way too much. After what appeared a nice discussion with the Utilita sales rep with promises of £180 pa savings, probably more as I was on economy 7 with my old supplier (not needed) a date of 23 April '17 was agreed for installation. In mid April I received a letter stating prices had increased as of 1st April, this was not mentioned in the original meeting. I phoned, listened to hundreds of needless messages and then over an hour waiting for a connection with a customer care rep. I… Read Full Review

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