Utilita Electricity Reviews

Click here if this is your business
★★☆☆☆
1.6 / 5
16% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Utilita Electricity - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“Qustionable. Thinking of changing supplier.”

Written on: 04/06/2021 by tony5763 (1 review written)

Although I've had no electricity problems since I signed up with Utilita energy. I do however have doubt about the numerous emails I get about their so called prize draws. I have been a customer for about a year and a half going on two years and never stood a chance at all of winning anything not even the minimum £10 to my meter. which makes me wonder if its just for them to gain more customers. Although it is very convenient not having to go outside to top up my meter every week I'm… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID UTILITA ”

Written on: 18/05/2021 by MakaylaJamison36 (1 review written)

Disgusting company..They blocked my attempts to change provider THREE times. Every time I called them the so called customer services, I couldn't believe how rude those people were. Glad to say ombudsman service sorted my problem out. Now I await the written apology and a small compensation cheque. AVOID UTILITA AT ALL COSTS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Diabolical company! Avoid at all costs!!”

Written on: 05/05/2020 by SueJackson1 (1 review written)

This is an e-mail we sent to Utilita on 23 April. We have an ongoing dispute with them over our account. They do not reply, they ignore our readings and all we want them to do is sort the account out and pay back the overcharge into our account. We have removed personal details from this review. Dear Sir, I wrote to you last on 26th March 2020 to complain about the on going, inadequate treatment we have received from you as clients. Since then I have been unwell, so have been out of action… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Waste of my time”

Written on: 29/04/2020 by Birdy9000 (1 review written)

It is a hassle. Constantly being told that any balance has been paid off to then be added more that is being plucked out of thin air. They cannot get my address right after many many many many attempts to do so. Each person that I speak to has different information to give me on my account and the balance on it. I have to keep calling them and be on hold for 30 minutes at a time often 3 times calling one after the other. It has been a chore and a waste of my life for someone to tell me, well… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“One star too many”

Written on: 03/04/2020 by AbbyTaleb (1 review written)

This company are an absolute disgrace they are extremely expensive. I was with a company called Eversmart who went bust last year. I was placed with Utilita who informed I didn’t need to do anything as nothing was going to change. I heard nothing for 4 months then received a bill which was massive I contacted them but they said I was on the lowest tariffs. I asked why I was not given the opportunity to move to another company, they said they had sent me a welcome pack out which I have not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid these useless idiots!”

Written on: 27/12/2019 by colinjarvis (1 review written)

I have been with Utilita for three years. I have them as a dual fuel supplier. They have proven to be more expensive than any previous supplier and I am still waiting for them to connect the gas supply. They will not respond to phonecalls Emails or Warmer Home Discount Applications. I am now forced to use fan heaters and they are more expensive to run than my gas central heating. This company should be struck off the list of energy suppliers!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“UTILITA ARE THE WORST. THEY NEVER PICK UP THE PHONE.”

Written on: 18/12/2019 by MarlonMcNally290 (1 review written)

Utilita are the worst, they never pick up the phonr or get back in touch (not even via email) if you move into a property with utilita already there, youll end up paying for previous tenants debt. How can a pay as you ho meter have a debt?? The poorer/ lower wage earners always getting screwed. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Sort it out, Utilita ”

Written on: 12/11/2019 by lwHolden479 (1 review written)

I try give an honest and non bias opinion when I write reviews. I joined Utilita back in Jan 2019. From the onset, I realised they had a problem with the time it was taking to answer the phone. I contacted them(eventually), and was told that Ofgem had off loaded them a bankrupted energy company and they were overwhelmed with new customers. They apolagised and said they will be getting new customer service agents. I had no reason to contact them again till about 6 weeks ago (Sept 2019), and I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Absolutely Awful”

Written on: 27/09/2019 by Alarmfan (1 review written)

I have had to record one star as it was not possible to have no stars which would be a more accurate reflection of this organisation's attitude to customer care… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Chocolate teapot electricity company ”

Written on: 07/04/2019 by michaelalecgreger (1 review written)

I’ve phoned this company 4 times now and spoke to around 8 different people and they still can’t resolve my issue completely useless, my best advice is to avoid this company and go for one who actually cares about its customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lozzy1969's Response to michaelalecgreger's Review

Written on: 07/05/2019

I have been experiencing the same problems. I cannot get through on the phone and I have been advised to contact them via either Facebook or Twitter. I do not want to contact a company via Social Media and not everyone uses it!! I want to speak to someone. Having serious concerns about my switch to them now - sorry about all the problems you have had too.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
Read 1 Comment
★☆☆☆☆

“Phony debts added on to my account”

Written on: 02/04/2019 by lizbowler (1 review written)

I have been a long time customer but have found their customer service plummet of late. Had a fake debt of 1100 put on my meter. I have a disabled son and am currently without benefits whilst waiting for am appeal. Had to put the last of my money on electricity as the company took towards fake debt and now they are happy to let my disabled son starve today. Absolutely disgusted and will be changing supplier without delay..... check your accounts people … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“TERRIBLE COMMUNICATION!!”

Written on: 15/02/2019 by lucinda1987 (1 review written)

My mother is 70 years old and received a quarterly bill for almost £800! I do not dispute the costs, what I am terribly appalled with is that they wouldn't communicate such a massive bill, where on earth will my 70 year old mum find £800 at short notice? This has upset her beyond belief and I think its disgusting that Utilita didn't inform her of the costs before they became so extensive. We have switched suppliers now, I would NOT recommend Utilita whatsoever!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“No star in reality”

Written on: 17/01/2019 by Fitchjp384 (1 review written)

Such a waste of star. This is the worst example of Customer Service I have ever received. Today tried to call them re my customer reference number in a loop of same questions three times. Switching back to previous supplier. Sales person quoted one figure already reached have of that an less than three months into the switch!! I still have no account number so I do not know how Utilita can contact me. Prices quoted too much. Not to be trusted… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Awful company!”

Written on: 05/01/2019 by alanburgess (3 reviews written)

Awful company! I tried to switch and they blocked the switch saying that I hadn't paid my final bill - they didn't give me a chance to pay it as they never asked/told me what it was; just blocked the switch! Since then, I've now received another 'final' bill (after paying the other final bill!) Only this isn't an invoice for the money - it's a warning that further action will be taken if I don't pay within 7 days. Isn't it normal to inform someone about money owed before telling them that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Zero Star Rating”

Written on: 01/12/2018 by IslaWoods108 (1 review written)

Switched to them as they were the cheapest provider and things went wrong from the start. Their temporary key did something to the meter and although credit was showing I had no power. Contacted them and a fitter was booked to attend in 3 hours. Needless to say no fitter arrived until an hour and a half later when I had had to leave for work. As they ignore emails for at least 5 days it took 10 days to get the meters fitted leaving me with no power and as a boiler needs electricity no hot… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not switch to this company”

Written on: 13/11/2018 by markdelamare (1 review written)

Switched to Utilita from Bulb in October 2018 because they offered me a cheaper tariff. Had problems from day 1. Smart meter was scheduled for install on 30th Oct. When engineer arrived he had brought the wrong type (we are on Economy 7). Appointment was rescheduled for 8th Nov. Engineer brought correct meter this time but that night our storage heaters did not come on leaving us with no heat. To cut a long story short it took until the 13th Nov to get someone to come and put us on the correct… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“ZERO CUSTOMER CARE”

Written on: 12/09/2018 by GuadalupeMaxwell1991 (1 review written)

I informed Utilita my prepay meter had failed on 09/08/18 An appointment was made for 16/08/18:to rectify Engineers arrived within timescale on 16/08/2018 Engineers hummed and harred at meters,I explained not to do any work if could not complete and transfer balances correctly, one engineer telephoned accounts it took around 15 mins they proceeded to remove electricity meter, gas meter defective smart meter and replace at the end of work they said to ring Utilita accounts to reinstate correct… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“AVOID AVOID AVOID!!!!!!”

Written on: 04/09/2018

SWITCHED TO THEM AFTER BEING CONVINCED THEY WERE THE CHEAPEST AROUND!! I got a new smart meter fitted in oct 2017, iv recently received a letter with how much this years bill was, and how much next years bill will be, turns out that they think that £1491.88 is normal for a 2 bedroom flat.... I then decided to get a quote for a new supplier, who are then unable to do a check since utilita haven't done their job by informing the national grid to update their system, so im not even on the system… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Terrible service, avoid like the plague”

Written on: 24/08/2018 by andrewbarton4444 (1 review written)

Left company in Jan 2017, received bill for £175 in August 2018. Tried to call company but 15+ minute wait each time. Even when you do everything perfect they cause you grief… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gemmamonday's Response to andrewbarton4444's Review

Written on: 11/02/2019

They've got worse it's nearer an hour to reach customer services now. Agreed avoid avoid avoid!!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“Steer Clear”

Written on: 16/03/2018 by JohannaMonahan (1 review written)

Changed to Utilita after being convinced on the doorstep I would save money. Lie number 1, cost increased massively particularly electric. After completing a price comparison I decided to change supplier. Utilita objected claiming I had an outstanding balance. How could I possibly have an outstanding balance on a pay (over the odds) as you go? Now after 40 mins on the phone, they claim I owe the £3 I spent more than that on the phone call!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Fuckfed12's Comment

Written on: 03/04/2018

utilita say that they can "potentially" save you money its not guaranteed, and after the price comparison quote did you decide to change supplier if it costs more money with Utilita? I don't understand why you would switch if it costs you more and your only going to rant about it online

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
Read 1 Comment
overview