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Latest Reviews

★☆☆☆☆

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“Minus Stars not One!!!!”

Written on: 03/06/2020 by DaveHass (2 reviews written)

It would appear one of the Big Six, now OVO have paid off so many customer service staff (the companies only redeeming feature) - to further feather the nest of their investors and Tory donor owner, whoms personal wealth has just taken and abnormal boost due to this take-over - speaking to someone is a thing of the past! Citing as they do their prioritising the vulnerable. The irony in this, we are all vulnerable to them, not to mention this Crisis being used to allow them to make more profit… Read Full Review

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★★★★★

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“Power failure”

Written on: 21/09/2015 by grumpyoldscot (1 review written)

We do not purchase our energy from Scottish and Southern, however they manage our power distrubution. We had a power cut due to a tree shorting the overhead cables in the street,causing a minor explosion. Although the power was off for quite some hours, to restore the service, we were updated on progress continually throught the day. We cannot fault the emergency crews and office staff, excellent service… Read Full Review

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★☆☆☆☆

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“DONT BOTHER UTTERLY USELESS”

Written on: 10/12/2013

Please see below ref to SOTHERN ELECTRIC HOME SERVICES NEW BOILER INSTALLATION 1, made appointment 3rd & 4th July for installation 2, time booked off work for these dates 3 Phone call from SEC 2 weeks approx before installation can’t do 3rd 4th July AS ENGINEER ON TRAINING COURSE can they come 1st and 2nd July, OK but I have to rearrange my annual leave, £50 compensation accepted. Asked operator if you’re changing the date will you be making sure the Stores for the job will also… Read Full Review

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★☆☆☆☆

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“This is really confusing. I don't know who supplies my...”

Written on: 25/02/2010

This is really confusing. I don't know who supplies my energy. Is Scottish Power the same company as Southern electric, yes I think it is because Southern Electric is a subsidiary of the Scottish and Southern Energy Group. Now this is where things get complex because I am actually with EBICO so I am not sure who my complaint is with.

EBICO is really cheap but they outsource their customer services to Southern Electric, which is part of Scottish and Southern Energy Group and customer services… Read Full Review

Guest's Comment

Written on: 23/06/2011

southern elec (sse) is a separate company to scottish power.

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“I was contacted at home last week by Scottish and...”

Written on: 22/11/2009 by taurustime (28 reviews written)

I was contacted at home last week by Scottish and Southern Energy [SSE] of whom I had been a previous customer. Like most 'switchers', I moved away from them some months ago when a cheaper tariff from an alternative provider became available. Apparently, I was deemed by SSE to be a 'valued customer', presumably because I paid my bill on time! I had been selected for a 'special' tariff that was only being made available to preferred customers. This was despite my being told by him that… Read Full Review