EDF Energy Gas Reviews

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Latest Reviews

★☆☆☆☆

“nightmare changeover”

Written on: 26/06/2013

I decided to change my supplier from edf to sainsburys back in may.I paid my quarterly bills(elec and gas)and started the process.What a nightmare it has been.The electric went through as normal in June and everything seemed fine.Then Edf decided to block the gas.They even said it was due to an outstanding balance owing.However my balance was nill.Every day since May the 18th I have been on the phone to them to ask what the hell are they doing.Now they say it will be august before its… Read Full Review

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★☆☆☆☆

“Total lack of any common sense with this lot”

Written on: 21/03/2013

I changed supplier in October last year and they made such a mess of the gas account after i sent them a final reading. Tried to charge me about an extra 90 quid. Eventually got that sorted but now they say i owe them money. The property they were supplying gas to i sold in January which makes it even more amusing. Please if you want to keep your sanity avoid using this lot , unless you like being put on hold for one hour and 8 minutes, Yes i kid you not… Read Full Review

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Gabriel1234's Comment

Written on: 02/05/2013

I have been there! Pluck figures from the sky, cannot get through on the main call centre lines, while holding try the EDF India direct chat room, it is hilarious and will give you a true indicator of the shambolic lack of communication and lack of service that EDF work too? Standards and service do not exist.

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★★☆☆☆

“If you do not use a lot of gas or electricity consider...”

Written on: 15/03/2013

If you do not use a lot of gas or electricity consider a company which does not charge standing charges because you end up paying much more for that than for what you really use… Read Full Review

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Gabriel1234's Comment

Written on: 02/05/2013

You end up paying 'more' for whatever with EDF!

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★☆☆☆☆

“Customer service well below poor!!!”

Written on: 15/03/2013

Avoid EDF like the plague, customer service is terrible!!!… Read Full Review

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Gabriel1234's Comment

Written on: 02/05/2013

Apparently they do not Train in 'Customer Service' only in Selling the Blue Promise....This is in making you feel Blue and making you so angry the air will be blue around you!

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★☆☆☆☆

“absolutly discraceful”

Written on: 17/01/2013

i have been with edf just 2 months in that space of time they have taken over the wrong house, due to an error of EDf energy agent, and then i was messed about with regards to trying to actually have EDF energy supply the correct house (mine!!!). I used up £15 in les than 2 days, due to them messing up my tarrif, i have honestly never ever in my time of having gas companys supply gas to me been messed about so so much, the call center agents WILL tell you what ever you want to hear :/... they… Read Full Review

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Gabriel1234's Comment

Written on: 02/05/2013

We all learn by our mistakes and lets face it EDF are one major mistake for everyone..

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★☆☆☆☆

“EDF changed pricying policy to force customers to pay more”

Written on: 23/08/2012 by peterfeng9389 (1 review written)

Have been with EDF Engergy for years. Just got new bill showing I need to pay two standing charges because I have 2 meters in house. Have two meters for year which is a fact known to EDF in the begining. They changed their pricing policy starting to charge customer daiyly standing charge. After complaining, they agreed to waive one charge and send electrician to remove one meter. After waiting for months, now they said I will have to get private electrician to it. Their electrician just… Read Full Review

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Gabriel1234's Response to peterfeng9389's Review

Written on: 02/05/2013

Change your supplier and get a legitimate company to provide a service...

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★☆☆☆☆

“Awful customer service.”

Written on: 22/08/2012 by Spartacus11111 (1 review written)

They do not answer the telephone unless you are prepared to 45 minutes. They ignore complaints & emails. They are simply awful. Please avoid… Read Full Review

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★☆☆☆☆

“Sadly, all the problems reported by others are real. ...”

Written on: 02/08/2012 by AnnoyedByTheirTrickery (1 review written)

I switched around eighteen months ago to a 'pay by Direct Debit' account for both gas and electricity.[Online [email protected] v7]. Before that I was with Southern & Scottish, whose service I was quite happy with, but a leading online website advised a switch to save on the bills. EDF have still never sent me a gas bill, despite several contacts via their website AND written letters, to which I have received no replies or even acknowledgements! I see this has affected others, so its either a dire fault… Read Full Review

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★☆☆☆☆

“AVOID EDF LIKE THE PLAGUE!!!!!!!!! ”

Written on: 11/07/2012 by STEELCLAW (1 review written)

This has to be the worst energy company I have ever had the misfortune of dealing with. We moved into a new property that had pre-payment meters and because we wanted them out EDF said they would do this after we had been with them 28 days, so we made the switch. A week into being supplied by EDF they still haven't sent a gas card, I have had to have National Grid out to put some gas on my meter, and was told my card would arrive Monday/Tuesday this week, we are now on Wednesday and the gas is… Read Full Review

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★☆☆☆☆

“15 months late”

Written on: 06/07/2012

Moved house in March 2011. Rang EDF with the meter reading. I have just received their inaccurate bill today (addressed to the old house incidentally)....15 months late. They had no explanation why it has taken them so long. Customer services tried to make out that it was because I hadn't informed them of the move at the time! Funny how their electricity colleagues managed to get it sorted straight away. Now trying to argue the meter reading with them as they have charged 300 extra units… Read Full Review

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★★★★★

“Very happy”

Written on: 24/12/2011 by scorpionlsc (7 reviews written)

The problem with review sites is that the tend to be used to voice complaints, and not to show approval. After reading the reports, I nearly by-passed EDF when I decided to change in September, but am pleased that I did not do so. In fact, there were few, if any, good reports of any energy suppliers! The information provided by EDF, regarding the change, was helpful and accurate. The changeover was smooth and exactly as scheduled - compliments to both parties on this. Then I seemed to have a… Read Full Review

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★☆☆☆☆

“Stay clear of EDF energy.”

Written on: 16/09/2011

In December last year we decided to do a comparison on the internet and EDF came out cheaper than my current supplier. Changed to an oline account with EDF. Electricity changed over fairly smoothly but the gas account still is not sorted. I am told that they are supplying my gas and we are paying a minimal amout each month. As yet, 9 months on, we have still not received a gas bill, we cannot access the gas account online, which is what we signed up for. Consequently the gas bill is… Read Full Review

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★☆☆☆☆

“I have tried to set my accounts up so I can access...”

Written on: 06/02/2011

I have tried to set my accounts up so I can access them via the internet but they repeatedly send me details that don't work or their website has problems. The other companyies look as bad too so it makes it difficult to change to a better supplier. The service provided is sub-standard!!… Read Full Review

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★☆☆☆☆

“Switched to edf due to price, but the service is very...”

Written on: 26/01/2011 by moonfisher (1 review written)

Switched to edf due to price, but the service is very poor. Keeped getting emails telling me to log into my account, i was unable to do this as details had not been set up,after 30 minutes on the phone i was told just to re-register as a new customer,only to find you still need to enter your accont number,which i still had not been given. It took about 4 day to get any sort of response by email.I was not told the transfer dates until the supply had already changed over.

I have had letters from… Read Full Review

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★★★★☆

“they do what they promise & the sunderland staff go...”

Written on: 14/01/2011 by malcolm123 (1 review written)

they do what they promise & the sunderland staff go the extra mile to be helpful there was a changeover of computer systems in december which confused my changeover but they still kept things on schedule My (alky ) neighbour changed as well & managed to lose his scottish power key a few days before changeover yet thguy in edf did his best to help & they sent an engineer on 2nd january to get him going nice to see a company that goes the extra mile staff could be slightly bettert trained… Read Full Review

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★☆☆☆☆

“EDF seem to have a policy whereby if you are late...”

Written on: 26/09/2010

EDF seem to have a policy whereby if you are late paying a bill (they give you roughly 10 days which is way too short) they will continuously call you and harass you on a Saturday to pay your bill, automated of course, I had to turn off my phone it got so annoying. This being my first bill so giving them no real reason to use such crass tactics! I will be switching suppliers as soon as I can. If you don't want to be harassed I'd use another supplier which gives you a decent amount of time to… Read Full Review

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★☆☆☆☆

“edf is the worst company to deal with.they send sales...”

Written on: 05/08/2010

edf is the worst company to deal with.they send sales agents round selling energy who dont know what their doing.he told me that they were the cheapest.what a joke.on returning to N POWER.edf sent me a bill for £25 for leaving them early.ok no problem,so i rang them to send the sales man round to collect the money but they refused and passed my debt to a collection agency.the need to face facts and stop robbing the british people… Read Full Review

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★☆☆☆☆

“My experience of EDF energy is that they have a a...”

Written on: 30/05/2010 by lawn (2 reviews written)

My experience of EDF energy is that they have a a consistently shocking customer service and legal dept neither of which appear to talk to each other. Their customer service dept (based in the UK) are simply not empowered to do anything about any situation when it arises. I was bombarded by legal letters from their legal dept whilst discussing the issue at the same time with their customer services team for a period of 5 months. Despite being an EDF customer for the 4 year period prior to the… Read Full Review

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★☆☆☆☆

“EDF are not just the worst energy company for customer...”

Written on: 12/12/2009

EDF are not just the worst energy company for customer service, they are the WORST company for customer service I've ever come across. They are very rude and unhelpful and depending who you get will tell you something totally different.

Unfortunately I gave to give them 1 star but really we should be removing stars from them. Do NOT use them, their customer "service" is disgraceful. Avoid like the plague… Read Full Review

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★☆☆☆☆

“pretty poor really. ”

Written on: 06/06/2009 by tiro79 (7 reviews written)

pretty poor really.
EDF Energy owed me £13 worth of electricity when i moved and even though i had all the details off my old meter they wouldn't pay me it. they ask you how much you think your own electricity should cost so if you overestimate and choose direct debit they take far more off you than they should. they have abandoned any long term plans to help lower income customers deal with their 22% price hike… Read Full Review

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