Do not buy a toaster fire hazard !!! Nearly burnt my kitchen down last week due to fault in timer or the mechanism that pops toast up! Melted my cupboard . Came down to a smoke filled house . Rang customer service and they tried to tell me a new model had replaced the " heritage " . Said would take upto 4 weeks for complaint to be dealt with . Came on the Internet to check if others had had similar experience with this toaster , bingo !!! This product should have been recalled months ago !!

Me and wife bought the Russell Hobbs cream kettle, toaster and coffee maker from ARGOS in Wolverhampton around July 2012, the kettle was covered in rust hole after flaking, we wrote to customer service who were very uninterested and dismissive but eventually asked for us to send it to them at our cost of £10 and then sent us a new replacement without an apology, and now the 4 slice toaster, only 3 works. the customer service are ajoke and products worse, buy another brand.

Agree with all on here, I would say the toaster is dangerous as it never flips the toast out so you are always using something to get toast out, toasters I have had in past would shoot the bread up to the ceiling not this one utter rubbish. The lady that said that she thought that some of the reviews were a little hard on item will find out later. The kettle great for the first couple of months the it started leaking at the base of the kettle again another dangerous item. overall total rubbish do not buy any of there range you will regret. Russell Hobbs needs to take notice of reviews or close there doors and pack up trading.

Bought the toaster at the end of february from Sainsbury's and less than one month later one side stopped working !! Absolute rubbish Wont waste anymore time on the subject.

From reading the previous reviews it appears that people have been horribly cruel towards this magnificent and majestic toaster. Me and toasty first met in a bar a couple of months ago, I noticed her perched upon a stool with her beautiful metal frame gathering the attention of all the men, I didn't think I stood a chance with such a sexy toaster. I swallowed my pride and approached her, it turns out she liked me, and we instantly hit it off, later we consumated the relationship, and have been living together ever since. We are now considering having children, but are struggling on what we should name our baby toaster. I like the name Gary, but she prefers Russ. What do you guys think? We would also love for you to be at the wedding. So let me know if you're coming. The wedding is in July, no one is coming so far, but hopefully some of you might turn up.

WE bought the Russel Hobbs toaster in November 2012 from argos £49.99 we could not get the toater to brown the bread and so we rang russell hobbs and explained our situation they advised we take it back for a replacement which we did when we arrived home we tried the 2nd toaster straight away and 2 of the elements did not get red so we rang the manufacturer and explained what happened they said they had not had any problems with this model but could send out a courier to collect and repair or replace the model I just laughed and went back to Argos got my refund, at £49.99 the toaster is probably as good as the customer service I am sure they are fully aware that many people have reported this problem they must have loads of returns I will avoid any products with this company name on in future.I wish I had read the reviews first as they are all nearly saying the same thing.

We loved the colour...stunning, glossy, red, and very stylish. Unlike many other reports, below, this one even produced fairly good results ( maybe a bit under done at the lower edge), but generally acceptable. Yesterday the toaster developed a "live to earth" short-circuit, taking out the house RCD. The toaster is just over 12 months old, but I expect a toaster, which is used at most 4 time per week (and therefore been used ~200 times), to last longer than this. If this is now the design standard for Russell Hobbs then I have no intention of ever buying another Russell Hobbs appliance, which is a pity, as I had one of their old fashioned stainless steel kettles for 15 years back in the 80's. Obviously things change and designs get cheaper, so I'll pay a bit more for a competitors item next time.

I have a 4 slice Russell Hobbs glass toaster that has the same fault as the others mentioned on this site, I also stupidly purchased a matching kettle - over £100 on both products. I now find that after only 18 months the toaster has blown and the kettle has a wobbly handle which was enough cause for a product recall on some batch numbers but apparently not mine. My argument with Russell Hobbs continues - I too will NEVER buy any other product from their range of brands.

As per the other reviews......same fault. I returned it to Russell Hobbs who said that whilst it was outside the years guarantee they couldn't solve the problem for free but were prepared to offer me a replacement at a discounted price. I stupidly agreed to this and am now going through the exact same problem with toaster number 2!!!!! Built in obsolesence (always appear to break just after the 12 months guarantee expires!) at a time when we are being encouraged to not scrap items.......also not repairable. Either designed this way intentionally or just a rubbish 4 slice toaster!

Customer services was poor rubbish - they just said they would sell me another for 1/2 price as it's outside the 1-year warranty period.

I am totally disappointed with the performance of the Russel Hobbs 4 Slice Toaster as I have owned mine for only one year and find that it continuously ejects the slices prematurly. We usually have to hold the handles down manually in order to get any sort of toast.
Very unsatisfactory.