Halfords Reviews

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Halfords

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★★☆☆☆

“Discount Offers - Particularly Batteries and Car Parts”

Written on: 03/01/2019 by MikeCook1958 (1 review written)

Why no discounts on Batteries for the ordinary man in the street who frequents Halfords online and offline significantly more than trade card holders. Just bought a £105.00 battery with no discount offered at all. In the store only the things which nobody wants were discounted by 20% - 25%. When I asked the assistant if I could get a discount offered similarly by a National Car part supplier online..he gave me some spiel about them being externally sourced...well no **** Sherlock...China I… Read Full Review

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★★☆☆☆

“4 new tyres”

Written on: 01/12/2017 by Emilioa7 (1 review written)

If you got a lot of time to spare Halfords is for you but not for me booked online for 4new Tyres thought this be quickest way to go gave me a time of 3.30 got there at 3.15 took them 1h45m to change 4tryes don't get a job at quick- fit lads your never last the pace.Used Halfords poole Ringwood road… Read Full Review

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★★☆☆☆

“mot re test”

Written on: 06/09/2017 by jjWentworth290 (1 review written)

i booked mot at halfords and asked was there a charge for re test and i was told twice there is no charge so when the car fialed mot the quote for the work was close to 200 pnds i thought this exsesive for pads and discs ang head light bulb so i took the car to a nother garage and the price was 110 pnds 85pnds cheaper if you the phone to have re test and i was told there would be a charge of 17pnds 50p so beware if u dont pay theyer high prices u will be charged a re test fee the garage is… Read Full Review

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★★☆☆☆

“Poor service”

Written on: 25/01/2017 by mrdinshaw (1 review written)

Took my car to Swansea branch for repairs, which cost nearly £500. Washed my car a few days later and find all the wheel arch covers missing and marks on the paintwork from brake fluid. Won't be going back to them… Read Full Review

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★★☆☆☆

“Mot and sevice ”

Written on: 13/07/2016

Had car booked in for 8.30am for mot and service. Turned up at this time to be told no ramps available!car failed mot to work recently done here. Didn't get car back till late in afternoon and didn't get the 20 %summer discount on promotion summerservice either. Customer services center haven't called me regarding any of these issue's I have raised by email. Apart to say I got my car back! Unprofessional and incompetent… Read Full Review

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★★☆☆☆

“Mot fail”

Written on: 10/05/2016 by 421Smith (1 review written)

£29.99 for an mot not bad , but as we all know it's for a reason and I fell for it , £140 for a track rod end and tracking . Mmm track rod end for a fiesta at most £20 , don't get me wrong the staff were great prices not great . Take my advice go elsewhere for your mot , ideally just go for guys who just do mot's, they are not after your money for repairs , frank Carson news at ten over and out… Read Full Review

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★★☆☆☆

“Cheap MOT`s”

Written on: 04/03/2016 by suffolk (19 reviews written)

My son regularly visits the Colchester Autocentre to MOT his Punto Passed in 2014 but with advisory, rear brakes unbalanced Passed in 2015 but with advisory, rear brakes unbalanced Passed in 2016 but with advisory Rear Springs require changing Now as a garage mechanic I have checked all these items and they were 100% OK Odd though in 2016, the brakes no longer got a mention but the Springs now appeared. Springs shot on a car that has only done less than 30K is ridiculous Perhaps from their… Read Full Review

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★★☆☆☆

“Online Booking Pointless”

Written on: 02/03/2016 by Parkermh329 (1 review written)

I booked online for a brake test at my local Halfords Autocentre (Bicester). On arrival at the confirmed, booked time of 1.30pm I was told that the earliest they could do the test was 3.30pm. When I asked why 1.30pm was showing as free slot online the response was 'I don't do the online bookings'. When I asked how could I know how long I would have to wait when booking an online slot, the response was 'You can't know'. A wasted journey. Their online booking system is worse than useless. Would… Read Full Review

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★★☆☆☆

“poor customer service”

Written on: 24/02/2016 by ChanceCombs (1 review written)

Went to Halfords to buy new wiper blade,found the correct one for my car after using their really useful book. Went to pay.Was offered no greeting,was not asked if I wanted blade fitted.The cashier was obviously in a rush to serve me and be somewhere else. Wiper blade does fit but doesn't sit flush to the windscreen so doesn't clear the screen of water.Wasted £15… Read Full Review

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★★☆☆☆

“Shoddy service”

Written on: 14/01/2016 by Joeelmes (1 review written)

On my first time using them i had one tyre fitted to my Peugeot 107. I used an online company called cartyres.com. Even though I had booked my time slot for the tyre to be fitted I had to wait about 1hr 30mins for it to be done. After driving home I found the handling of the car wasn't great so when I got home I wanted to move the tyre from the front to the back. All I had to remove the wheel was the spare wheel socket wrench. I found 3 of the bolts on the wheel, which I had just had the new… Read Full Review

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★★☆☆☆

“ don't know what they are doing or just can't be bothered”

Written on: 14/12/2015 by WayneCraig (1 review written)

It was a Sunday afternoon and I went Halfords in Coventry as my car notified me that there was a "parking light failure" I wen to Halfords to purchase the bulb and get it fitted. The lady at the till said she would get someone to check which bulb it was. She told me to pull into the fitting area and someone would check. Her colleague came over to the car and told me that the light was working then he said oh no its not then he said it's working again. He then told me that there was a fault… Read Full Review

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★★☆☆☆

“bulb fit”

Written on: 01/12/2015 by sila (1 review written)

i have to tell the staff how to replace the bub bad from Halfords hope they can give better training to their staff… Read Full Review

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★★☆☆☆

“Ford Focus DPF”

Written on: 20/08/2015 by Jordanq285 (1 review written)

Had to take car into Halfords for dpf fault. Cost of repairs was not made clear and finished up will bill over £1k. Tried to get explanation of costs ie parts/labour but without much success. Cannot be sure that I have been charged correctly for the work carried out… Read Full Review

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★★☆☆☆

“Scare tactics and over inflated quotes”

Written on: 27/05/2015 by Donovanez135 (1 review written)

I bought a new (to me) car and decided to take it to Halfords for a service. They flagged up a number of "urgent" issues with the suspension, engine and brakes. They implied the car was unsafe and wouldn't pass an MOT. They quoted over £1200 to get the car back up to scratch. I thought this did not sound right so I went elsewhere for a second opinion. The second garage said the car was 'sound' and only needed the front brakes at a cost of £200. They could find none of the other faults… Read Full Review

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★★☆☆☆

“car service”

Written on: 19/04/2015 by Pattni (1 review written)

Halfords Intermittent service schedule states 49 items to be checked. No written list of items checked is provided for customer and inspite of various written communication and acknowledged by Halfords of receipt of my email I have no proof thus I have no trust that their listed items were actioned...... avoid or seek legal document for peace of mind… Read Full Review

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★★☆☆☆

“employee stealing work?”

Written on: 12/04/2015 by Beck1 (1 review written)

i recently visited the Salisbury branch of Halfords to purchase some service items for my car. The employee that i was dealing with told me he could get the parts cheaper than Halfords sold them for and also he was a trained Mercedes mechanic and could do the service for me for a reasonable price. I declined his offer and just paid for my service items and left. I felt that if this person could stab his employer in the back, what kind of mechanic could he be? not very trustworthy i guess. It… Read Full Review

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★★☆☆☆

“car battery”

Written on: 02/04/2015 by Jorge209 (1 review written)

Needed a new battery for my car the sales assistant said would I like to have it fitted for £10 as he started to replace the battery I could see was clueless broke one of clips that holds on the battery cover I ended up showing and telling him how to do the job… Read Full Review

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★★☆☆☆

“POOR SERVICE AND COMMUNICATION”

Written on: 03/03/2015 by phartley (1 review written)

I never write reviews but felt that the last 2 visits to my local Halfords Autocentre were so poor that it was vital to write a review in the hope that service standards and communication can improve. I run my own driving school so I know how important good performance has to be. Last August I needed the wheel alignment adjusting and the handbrake tension tightened. They did the job but the alignment was so poor that I had to put opposite lock on to drive in a straight line and had to take… Read Full Review

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★★☆☆☆

“Poor service!”

Written on: 16/01/2015 by DaltonRollison39 (4 reviews written)

Once I went to get the clutch plates replaced. But even after 8 hours they had not even checked the conditions. Once I urged, some untrained ‘technician’ came to me and billed me for replacing break pads!… Read Full Review

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★★☆☆☆

“£900?? quote for work that doesn't need doing”

Written on: 28/11/2014 by Willoughbyyr323 (1 review written)

Won't mention where I took my car. But was booked in on Thursday at 12.30PM for a free "no obligation brake inspection" I arrived at 11am appoligised for being early but they said "we'll look at it just leave it with us" thought they were pleasant enough handed over the keys and walked away, I assumed as according to their website it would take approx an hour so I went home and expecred a call at 2PM......nothing so I waited some more..5pm nothing...I recived a phone call at 11am the next day… Read Full Review

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Jimmydclarke's Comment

Written on: 28/11/2014

Funny thing is I have some mechanical knowledge and my first ever job was working for Ford so I know how much parts are at trade prices anyway. I could actually repair my brakes myself but as there brakes I didn't want to get it wrong. I didn't mention any of this when I took it in or collected it i actually played stupid a little bit, loved the bit on the phone when they tried to explain everything I already knew but i was like "oh really?" lol however looking at the report I don't know where they are trying to source these parts from must be harrods...

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