Sofology Reviews - www.sofology.co.uk

★★★☆☆
3.4 / 5
61% of users recommend this
  • Customer Service

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  • Value For Money

Summary

Note from Review Centre: Sofaworks rebranded to Sofology in February 2016.
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Latest Reviews

★☆☆☆☆

“Avoid!!!”

Written on: 10/03/2020 by Adyson344 (1 review written)

had to call in to book a delivery, finally arranged for being delivered today. Took a day off, waited for the sofa all day and guess what? surprise. Someone from Sofology just decided to cancel my delivery. So I'm now sitting on the floor contemplating on how great the sofa that I paid for in advance would feel like.”… Read Full Review

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★☆☆☆☆

“Unbelievable bad service and lack of communication....”

Written on: 08/03/2020 by Wantasolution (1 review written)

I purchased a sofa bed from sofology at the end of December. As we are doing a lot of work on our house, I decided to spread the cost over the 4 years with the interest free credit. I was informed that the credit agreement was with Barclays. They attempted to deliver the sofa bed on 14 February. Unfortunately, it wouldn't get through the door of the room due to a funny angle, so they had to take it away. This I admit was not their fault. However, in their efforts to get the sofa in they did… Read Full Review

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★☆☆☆☆

“Sofology extended warranty”

Written on: 27/02/2020 by fzNielsen300 (1 review written)

Purchased what I was told would be an extended warranty through Sofology and would be covered for any eventuality try to make a claim and rejected as low and behold not covered by warranty which turns out to be no more than accidental damage cover that is the same as what my home insurance would cover I feel that Sofology missold the insurance as something it is not and once your warranty is up it is up and tough luck you’re on your own regarding poor materials or workmanship that may not… Read Full Review

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★☆☆☆☆

“Absolute shower of a company ”

Written on: 25/02/2020 by ELB80 (1 review written)

If you are looking to buy a new sofa, do yourself a favour and don’t buy from sofology. The service in store was great but that’s as far as your positive experience will go. First lot of furniture arrived and both of the sofas were damaged. We were told it would take 3 days to do a report on the damaged furniture and someone would contact us. After numerous phone calls and no damage report 3 days turned into 5 weeks. After the threat of cancelling the order we were finally offered… Read Full Review

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★★★★★

“Great job”

Written on: 25/02/2020 by 323Smith (1 review written)

The two men (15 c) were great. They had to more or less disassemble the sofa to get it in. Then they rebuilt it in situ. The sofa is great we made a good choice. The team noticed that the bottom cloth had been stapled previously and was starting to fray, they put in a call straight away and in no time Sofology contacted us to arrange a visit to replace the whole bottom cloth. The appointment is soon to happen so all very quick. All in all I would recommend Sofology to anyone who wants a new… Read Full Review

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★★★★★

“Brilliant service ”

Written on: 20/02/2020 by Reyeswc1987 (1 review written)

SOFOLOGY HAS BEEN BRILLIANT - I read all of the bad reviews (and was really worried) but I must say they have been fantastic from start to finish. We bought the sofas from the sofology clearance online so got a great price. The sofas then arrived really quickly and we were kept up to date regarding the delivery time slot etc. Then on the day we were unable to get them through the door (DOH!) and the delivery team managed to get them through the window, put the legs on, got them into position… Read Full Review

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★★☆☆☆

“49 days to correct defects NUMEROUS PROMISES NO APOLOGY!!”

Written on: 18/02/2020 by AntTandBarbT (1 review written)

Sofa, Arm chair & Bucket Chair all three items delivered 17th December, Defects NOT obvious but parts missing, legs not fitted properly -unsafe, seat back loose. Notice of complaint sent and acknowledge on 17th December. Despite much communication and promises the faults were not rectified until 4th February. [The Repair Company man was excellent]- Sofology have not even apologised for their lack of care and inept attitude and service CASE No 601468… Read Full Review

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★☆☆☆☆

“Sofolgy = shabby”

Written on: 03/02/2020 by Briley281 (1 review written)

After purchasing a sofa from sofology all seemed well until 6 months after delivery, that’s where it all went downhill. The wooden feet of the sofas started to split as they were not solid wood, but laminated, after all this time they are still in the bag waiting for someone to come out and fit them...... Now after a phone call today regarding the fabric wearing unnaturally and bobbling in certain places we have been told that the cover we paid for does not cover bobbling/fraying etc so we… Read Full Review

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★☆☆☆☆

“Sofa delivered with a hole ”

Written on: 18/01/2020

The sofa was delivered with a hole in the front, they wouldn't let me reject the delivery. After 5.5 months of countless phone calls, emails and engineer visits, they have finally admitted they cannot resolve the issue… Read Full Review

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★☆☆☆☆

“Appalled.”

Written on: 03/01/2020 by aronmsh (1 review written)

Sofology seem to upset more people than not and here is my experience.. I ordered express delivery to get my new sofa delivered before Christmas as we had just moved into a new property (wife and two children) it was meant to be delivered on the 20th of December but instead didn’t even book it in for delivery.. then having tried getting into contact with them and numerous arguments over the phone it was rearranged to the 4th of January which is tomorrow. Now this morning receive a text… Read Full Review

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★★★★★

“Fantastic customer supporting ”

Written on: 27/12/2019 by Rocheew115 (1 review written)

18 months after our purchase we required some technical support. Sent a request Xmas eve and received a really prompt response, new part arrived day after Boxing Day, sadly I had got it wrong but it was resolved immediately. I cannot believe the speed with which they turned this around, especially during Christmas. Excellent service all round. Massive thank you!… Read Full Review

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★☆☆☆☆

“Never buy insurance from them big promise about care...”

Written on: 24/11/2019 by Dr.navy (1 review written)

Never buy insurance from them big promise about care but never deliver you end up paying more . Nice to hear about great service on trustpilot but be careful when you buy from sofology as when you buy a sofa from them they make you buy insurance to protect your sofa. I buy a leather sofa £1800 and they make me buy insurance which they say will cover anything happen even lost colour or stains they will repair it at no cost. Guest what just under 8 months both side of my sofa edge slide colour… Read Full Review

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★☆☆☆☆

“Awful quality, don’t be fooled by advertising photos”

Written on: 17/10/2019

Our settee arrived after a farcical delivery, seat cushions flat as a pancake, not full enough to fill the cushion cover. Looks like it’s 30 years worn and not at all like the showroom or photos advertising this sofa. Awful customer services. Don’t want to know once they have your money. Complained from day 1, eventually sent out a technician nearly a month later who said no fault! Sent me videos how to plump up the seat cushions...makes no difference at all with no filling to plump!… Read Full Review

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★☆☆☆☆

“False advertising”

Written on: 11/10/2019 by Kirbybc439 (1 review written)

I was very happy, until the sofa turned up in the wrong colour. I ordered black and got a hideous grey/brown colour. They have turned their backs on me saying that is correct. Please be careful you don't fall the same way. I just wish I read the reviews about them sooner!… Read Full Review

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★☆☆☆☆

“poor quality”

Written on: 09/10/2019 by JamyaBurnham (1 review written)

Vesper microfiber 2.5, 2 seater sofa. seats puddling, bump on front of cushion, indentation where your head has been will not puff out, 2 seater has different height of cushion at front ends. Was told in store microfiber does not stretch,material puddling.Technician been seen the bump and different height of seats. Told me microfiber does stretch,said tell them your not happy with it. Customer service now says in email problem solved, emailed back how can it be your technician has seen this.I… Read Full Review

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★☆☆☆☆

“only 5% of customers would re-shop with sofology. DO...”

Written on: 20/09/2019 by Dgilbody (1 review written)

Only 5% of customers would re-shop with Sofology, this is a shocking but very true statistic. If my experience is testament to this fact I would estimate this business is heading for failure in the very near future in a challenging retail market. I can’t stress enough to potential customers DO NOT BUY FROM THIS COMPANY. I am going to find it hard to articulate into a brief statement the utterly unbelievable experience and current situation I am experiencing with this company. Firstly, I… Read Full Review

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Was this review helpful? 7 0
★☆☆☆☆

“AVOID LIKE THE PLAGUE ”

Written on: 18/09/2019 by Sofologyarerubbish (1 review written)

STAY WELL CLEAR OF SOFOLOGY! Terrible quality sofas and the sofacare insurance is a total farce! Had a few stains build up over a couple of years, tried to get them out to remove the stains using the policy I had paid for and they have refused!! The arm on the sofa has collapsed and apparently it's not covered! Disgusting after sales service! ONE STAR IS ONE TOO MANY FOR THIS LOT!… Read Full Review

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★☆☆☆☆

“Unbelievably terrible quality”

Written on: 06/09/2019 by Charlie58 (1 review written)

Sofology Lawrence corner sofa The staff in the store were great, the sofa we ordered looked top quality. The uphostery tight, top quality leather with every section conecting up perfectly with no gaps all stitching in perfect alignment. Just what we wanted, a quality sofa built to last and cope with the rough and tumble of our two and a half year old twins. This all backed up with the promises and insurances peddled by the sales staff, after all, she has the "very same piece of… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 25/06/2019

Was initially very happy with sofa when it arrived, however the feet were not colour we expected being a very pale blonde colour instead of the stained look on the website. In addition it gives the appearance of a gap between sofa and feet because the sofa lining sits on top of feet and gives impression of a gap. We rang Sofology and were told Head Office would contact. We were called back shortly afterwards by a person who did not identify himself and who did not have our name correct and who… Read Full Review

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★☆☆☆☆

“absymal after-service”

Written on: 17/05/2019 by cliffhead1 (1 review written)

Do not buy from Sofolgy if you want a decent leather suite . I bought a £5000.00 5 piece suite which after one days use the leather in one chair was badly puddled and the seat interior slops to the left . Looking at sofolgy reviews is an eye-opener . Customer service sent out a technician who told us that he would make a report that suggested we had a manufactures fault . I rang customer service a week later and they said the techs report said '' no fault was found ' UNBELIEVABLE !!! Do NOT… Read Full Review

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