Sofology Reviews - www.sofology.co.uk

★★★☆☆
3.4 / 5
61% of users recommend this
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  • Value For Money

Summary

Note from Review Centre: Sofaworks rebranded to Sofology in February 2016.
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Latest Reviews

★☆☆☆☆

“Do not buy”

Written on: 23/10/2020 by Brunosm (1 review written)

Ordered a sofa last january,gave £1700 deposit for delivery in April.salesman cocked up & 2 payments went out my bank & left me short.My sofa eventually arrived in July but wasn't the colour I wanted.They said it was my fault as you had 7 days to check paperwork & change it.I was then told to have the colour I wanted I would have to pay another £539 which I did because of the stress it was causing.My sofa came in October & the delivery team removed my front door handles but did not put them… Read Full Review

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★☆☆☆☆

“Worst homeware company ever!!!”

Written on: 19/10/2020 by Liamzed (1 review written)

In all my years of buying furniture and homeware my experience with sofology is by the worst to dates. First they send sofa with no legs and one with an oil stain on it. Then they tell me It’s a 17 week wait for another. Then they fail to send the loan furniture THREE times. Customer service is appalling, it’s takes ages to get through to them and when you do they have no empathy or care regarding your situation . Plus the people you speak to have no level of authority. You can request a… Read Full Review

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★☆☆☆☆

“Never buy online or clearance ”

Written on: 07/10/2020 by BeckhamHarris-Alt (1 review written)

Never order online - always use the store directly. We ordered our sofa in June. It arrived in July with half of it missing. Hold times to customer service were about and hour. We went back and forth for over a month whilst they ‘looked’ for the rest of the sofa. They could not provide us with a replacement as it was a clearance item. We chose another sofa from the clearance. This arrived in October but was 2 parts of a completely different sofa which didn’t even make a whole sofa… Read Full Review

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★☆☆☆☆

“Cannot give no stars or I would”

Written on: 30/09/2020 by Mandywoods (1 review written)

Bought a clearance sofa and chair from Giltbrook store in Nottingham on 20.9.20 - paid and was told it would be removed from the store on Tuesday 22.9.20 - told we would be sent a link and use that to track delivery. Link didn’t and still doesn’t work!!!! Waited heard nothing. - phoned for more than 4hrs couldn’t get through. Went in on 29.9.20 there was my paid for furniture still being sat on by random customers- asked to see Manager (not there) spoke to new Deputy Manager (moved from a… Read Full Review

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★☆☆☆☆

“Extremely Unprofessional and unreliable company!”

Written on: 19/08/2020 by Fiaz123 (1 review written)

We purchased a sofa end of June with delivery guaranteed within 2 weeks. 2 weeks later no news of Sofology, we went to their store in Croydon who told us they cannot do anything that we have to contact their customer service via phone. When we called them after 2 hours of waiting time , their customer service told us that the purchase order was not attached to our sofa and the sofa was sold to another client. They offered us the same sofa in a different color that we accepted. They advised… Read Full Review

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★☆☆☆☆

“Sofa shield insurance (Castelan) a joke!”

Written on: 15/08/2020 by Tiffu (1 review written)

Sofa shield (Castelan) waste of money! Bought Sofology Anastasia 4 seater and 3 seater 18 months ago. Both had to be replaced within the first month due to legs not fitting correctly. 12 months on and the leather on the 4 seater has started to peel. As I purchased the sofa shield (owner by Castelan) thought not an issue, however, was told this is accidental damage but not covered by the policy! Sales rep stated that many types of accidental damage was covered, obviously not this simple one!… Read Full Review

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★★★★☆

“Lovely sofa”

Written on: 07/08/2020 by 9Garrett (1 review written)

I got the 4 and 2 seater belfort and I must say of all the sofas I have had over the years this is the most comfortable. Its also big .well built .I would definitely recommend sofology to anyone. It's the first time I have used them my family and friends love it too… Read Full Review

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★☆☆☆☆

“Lost my sofa”

Written on: 28/07/2020 by John.flavin (1 review written)

We ordered a second choice sofa and footstool on the promise that we would get it within 2 weeks ........... 5 weeks later and after 3 aborted delivery times that we stayed home for !! , they deliver the completely wrong sofa which my wife was told was correct by the delivery guys And felt intimidated so she accepted it . That was the final straw ..... I called them and after another 40 min wait on the phone was told that they cannot locate my sofa and it has to be re made which would be… Read Full Review

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★☆☆☆☆

“Do Not Use”

Written on: 27/07/2020 by Lawrencezc1987 (1 review written)

Do not use this company! I wish I would have seen these reviews before I ordered. We ordered a sofa, foot-stool and 2 cushions over 6 weeks ago, after being quoted 2 weeks for delivery. We received 1 cushion and the foot-stool. We have been told that the sofa is lost in the midlands and the other cushion was delivered to store in error. In chasing receipt of these I have had 7 callbacks offered and none received, and the latest handler hung-up on me when she couldn't help. I raised an… Read Full Review

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★☆☆☆☆

“Avoid at all costs dreadful customer service and company. ”

Written on: 22/07/2020 by NatalieBufton (1 review written)

You hear all the right noises on ordering but from then on down hill . Shop told to have no dialogue with you as escalation team involved , escalation team not communicating with you so who do you speak to ??? Email now gone to CEO, SARs request put in verbally and in writing. Retail Ombudsman contacted along with FISA. Now told we’ve lost your sofa !!!!!!!!!! Absolute joke Do not buy anything from them !… Read Full Review

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★☆☆☆☆

“Dodgy company be careful ”

Written on: 18/07/2020 by Imranakhai (1 review written)

We have waited 5 months,we received email to book the delivery date online,so in order to do that we had to pay the rest of the balance, we did that and delivery slot disappeared.  Everyone please beware before u buy from Sofology.customer service is no existent. Take 40 mins to answer and when they do pick up they say they cannot help and and if we cancel then we will lose the deposit. Now they r saying we won’t receive the sofas until end of August. Terrible service… Read Full Review

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★☆☆☆☆

“Wait until you receive your goods before posting a review”

Written on: 07/07/2020 by Aleena430 (1 review written)

Sofology are a bit crafty as they email you soon after you order your sofa asking for you to post a review and this review site for Sofology is full of 5 star reviews from customer who have recently placed an order before they have had chance to enjoy (or otherwise) the full "Sofology experience" - 6 months later when you are still waiting for delivery your 5 star review may not seem so true Anyway here is my experience Ordered December 30th 2019 appreciate weve had covid so have been… Read Full Review

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★☆☆☆☆

“WHERE'S MY SOFA???????”

Written on: 06/07/2020 by AnthonyJohnson1982 (1 review written)

I purchased a sofa on 8/6/2020 based on being told it would arrive within 2-3 weeks (3 Weeks maximum) We missed the 3 week deadline. So after calling up and being palmed off constantly with the same story by the main contact for deliveries - I decided to keep turning up to the showroom every 2-3 days. This helped and got me a delivery date for 4/7/2020. I waited all Saturday for my sofa after receiving a confirmation email it would arrive. Around 2pm I still hadn't heard anything so I called… Read Full Review

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★★☆☆☆

“Bad customer service ”

Written on: 19/06/2020 by eyLake460 (1 review written)

I ordered a sofa, the ordering process was easy and I booked a delivery slot. 7 months after having my sofa the material went bobbly and the seat cushions went baggy. The sofa was from the Coco range and was over £1000. I spoke to customer services and sent pictures, they got back to me very quickly but they closed the case saying the material is known for causing fuzziness and going bobbly… Read Full Review

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★☆☆☆☆

“WORST PURCHASE EVER”

Written on: 07/06/2020

Bought a 3 seater and within a week seats on both side went out of alignment by 3 inches each, one went backwards and another sideways. Sofa looking really broken and out of shape. Their customer service sent an 'expert' who was so rude in his behavior and left within 5 minutes after inserting few screws. Sofa went out of shape again within the next 2 days and since then I am trying to convince them to rectify this. All guests who visited us since then pointed at the fault of our sofa as it is… Read Full Review

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★☆☆☆☆

“Avoid!!!”

Written on: 10/03/2020 by Adyson344 (1 review written)

had to call in to book a delivery, finally arranged for being delivered today. Took a day off, waited for the sofa all day and guess what? surprise. Someone from Sofology just decided to cancel my delivery. So I'm now sitting on the floor contemplating on how great the sofa that I paid for in advance would feel like.”… Read Full Review

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★☆☆☆☆

“Unbelievable bad service and lack of communication....”

Written on: 08/03/2020 by Wantasolution (1 review written)

I purchased a sofa bed from sofology at the end of December. As we are doing a lot of work on our house, I decided to spread the cost over the 4 years with the interest free credit. I was informed that the credit agreement was with Barclays. They attempted to deliver the sofa bed on 14 February. Unfortunately, it wouldn't get through the door of the room due to a funny angle, so they had to take it away. This I admit was not their fault. However, in their efforts to get the sofa in they did… Read Full Review

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★☆☆☆☆

“Sofology extended warranty”

Written on: 27/02/2020 by fzNielsen300 (1 review written)

Purchased what I was told would be an extended warranty through Sofology and would be covered for any eventuality try to make a claim and rejected as low and behold not covered by warranty which turns out to be no more than accidental damage cover that is the same as what my home insurance would cover I feel that Sofology missold the insurance as something it is not and once your warranty is up it is up and tough luck you’re on your own regarding poor materials or workmanship that may not… Read Full Review

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★☆☆☆☆

“Absolute shower of a company ”

Written on: 25/02/2020 by ELB80 (1 review written)

If you are looking to buy a new sofa, do yourself a favour and don’t buy from sofology. The service in store was great but that’s as far as your positive experience will go. First lot of furniture arrived and both of the sofas were damaged. We were told it would take 3 days to do a report on the damaged furniture and someone would contact us. After numerous phone calls and no damage report 3 days turned into 5 weeks. After the threat of cancelling the order we were finally offered… Read Full Review

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★★★★★

“Great job”

Written on: 25/02/2020 by 323Smith (1 review written)

The two men (15 c) were great. They had to more or less disassemble the sofa to get it in. Then they rebuilt it in situ. The sofa is great we made a good choice. The team noticed that the bottom cloth had been stapled previously and was starting to fray, they put in a call straight away and in no time Sofology contacted us to arrange a visit to replace the whole bottom cloth. The appointment is soon to happen so all very quick. All in all I would recommend Sofology to anyone who wants a new… Read Full Review

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