Sofology Reviews - www.sofology.co.uk

★★★☆☆
3.4 / 5
60% of users recommend this
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Summary

Note from Review Centre: Sofaworks rebranded to Sofology in February 2016.
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Latest Reviews

★☆☆☆☆

“Appalling Quality, Lead Times and After-Sales Service”

Written on: 27/09/2021 by BillSowerbutts (1 review written)

Absolutely appalling. We ordered a 3 piece suite on Dec 7 2020. It arrived eventually in May 20 2021. It was faulty - the feet of two items were light wood, and the third was black. So replacement feet were requested there and then. Weeks - months passed by with no news. Twice by e-mail and twice by phone we have chased this. Promises were made that we we would be phoned within 24 hours with news - nothing. They have still not arrived. Last Friday the excuse was made that they have been lost… Read Full Review

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★☆☆☆☆

“Avoid - your order won’t arrive !!”

Written on: 25/09/2021 by Welsh1954 (1 review written)

4 months late £4K down… Read Full Review

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★☆☆☆☆

“Awful experience”

Written on: 20/09/2021 by Sylwia77Jaworska (1 review written)

Awful experience Awful experience with scheduling delivery. 4 cancellations, finally got my sofas, however the cleaning kit has not arrived. I am unable to call anyone as you wait over 3 hours and your number in the queue is 13.... pretty much does not change! I have contacted support and no answer either. AVOID this COMPANY!… Read Full Review

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★☆☆☆☆

“You will be lucky for a sofa to last much over one year ”

Written on: 14/09/2021 by Andrewfromhampshire (1 review written)

Poor quality sofa. Seat has lost all shape over one year and when they came to visit was told that’s what to expect for a cheap sofa £1000 for a 2 seater sofa. They feel a years life is about what you can get out of a sofa for one person living alone who works full time. … Read Full Review

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★☆☆☆☆

“Do Not Know What To Say”

Written on: 12/09/2021 by Mijjiy (1 review written)

Had purchased sofa online in good faith. I was told it was a cancelled order. Little did I know from the purchase day till now I would be left without my old sofas and to now without any sofa at all in my house. It all started on the delivery date in June 2021 to have the delivery cancelled on the day. That was not too bad as a replacement sofa came not on the promised day but two days later still no phone to let us know but they just turned up. When we got delivered the sofa we ordered, it was… Read Full Review

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★☆☆☆☆

“3rd Sofa attempt and 3 months into a 2 week ETA”

Written on: 20/08/2021 by whymanben (1 review written)

I don't think I'd have enough space to fit everything that has gone wrong with this purchase in this box based on other people's reviews saying the same. Copied from my Resolver complaint dated 01/08/2021 and still awaiting acknowledgement: "I placed an order for a clearance sofa in May, with an estimated delivery date of 20/05/2021. I found that after a number of issues in booking, numerous phone calls and delays waiting for a change of address, the sofa could not be found in the depot and… Read Full Review

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★☆☆☆☆

“This company is not legit ”

Written on: 18/08/2021 by CeciliaSheridan (1 review written)

I am beyond upset! I ordered a sofa 2 weeks before moving into my home. 2 weeks went by and I get a text saying it was arriving today. Given a time slot. Waited in all day! They didn't arrive. no reason, no emails, no text, no call! So I had to call customer service.. 3 hours on hold then promised they would rebook it and email me. I get no email again! The customer service agent - I recorded it all for evidence as I am assuming it won't arrive again as they haven't bothered to try contact me… Read Full Review

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★☆☆☆☆

“Defective damaged sofas if they ever arrive”

Written on: 12/08/2021 by Wooten255 (1 review written)

Our sofa was sat in their warehouse for 3 weeks and after 16hrs worth of phone calls we finally managed to get this delivered (wish we hadn't bothered) the reason for the delay was that no one had scanned in the sofa for delivery but they confirmed it has been there for weeks. We had raised a complaint and asked for a manager to get back to us however no one has ever got back to us on this or had the courtesy of responding to emails or phone calls. When the sofa did finally arrive one of the… Read Full Review

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★☆☆☆☆

“Avoid at all cost”

Written on: 09/08/2021 by qdGauthier106 (1 review written)

Worst customer service ever. I ordered sofa online. It was easy enough. They said 14 weeks delivery, which I accepted. Then I had a call from an agent saying sofa is ready. Arranged delivery, had confirmation text and email. Sat at home all day. No sofa. I tried calling Sofology. After 2 hours waiting I got through. Spoke to an adviser who said she did not know why my sofa wasn't delivered, there was nothing in the system and she will find out, call me back to arrange another delivery date. She… Read Full Review

Dpbuk's Comment

Written on: 12/08/2021

Had the same experience. To be honest wish the sofa hadn't turned up as when it did it was missing the glides, the legs were faulty and the drivers had to cut the cloth. Disgrace!

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★☆☆☆☆

“Absolute terrible company ”

Written on: 04/08/2021 by Mikeyp2005 (1 review written)

Shocking customer service, never respond to emails. Happy to take your money and then provide a service which I can only describe as appalling. Would not recommend this company to anyone. Shame because the sofa's are actually nice… Read Full Review

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★☆☆☆☆

“Worst Customer service ever”

Written on: 31/07/2021 by Ashmic53 (1 review written)

Goods delivered months late, then faulty and dont work, customer service harder to find than the invisible man, just doesnt exist, I think their support centre must be in Brigadoon as no one answers phones, no response to emails, and in the odd occasion you do get someone after hours on the phone, they tell you what you want to hear but it never comes through. Currently on the phone an hour and 20 minutes and have been caller number 8 for over 30 minutes, thats how poor the customer service is… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 30/07/2021 by Gwendine (1 review written)

The same as everyone else ordered table pain in full never arrived on due date have spent hours and I mean hours try to contact them told we will look into it this has not happened in nutshell they have my money and I have no goods avoid this company at all costs don't say you haven't been warned tempted to go into store and just take my table from the showroom probably get arrested though I just can't believe this company is still trading… Read Full Review

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★☆☆☆☆

“Items missing from order and unable to get hold of anyone ”

Written on: 14/07/2021 by Nikkimc10 (1 review written)

We brought a sofa and footstool which was delivered on the 1st. However there was a broken bracket on the sofa and no footstool. I have not received any correspondance or phone calls from sofology to let me know where my footstool is or about the broken bracket. They have however taken the fullpayment for the items the day after deliver. I have called them held on for over an hour for the phone to go dead. I have been in the store and been told sorry cant help as we are sales. I have logged on… Read Full Review

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★☆☆☆☆

“Customer service? No idea what it means. ”

Written on: 28/06/2021 by cqStrong19 (1 review written)

No customer service! Not bad but no service at all… We have ordered a sofa from their website last month. The sofa was supposed to be delivered in two weeks but then they called to change the date to 22nd of June to which we agreed. The guy calls on 21st and says we don’t have one seat of your sofa and asks me if they can just fix the three seats and install the fourth one later. I requested to get the entire sofa assembled on a single day and they said they will deliver on 25th. We have… Read Full Review

Toyotaman78's Comment

Written on: 02/07/2021

I need to write my own review on my own nightmare experience - similar lines; cqStrong19I don’t know how on Earth you managed to have a couple of 30min hold times but your 4hr 30min wait and even the call then being dropped are entirely in line with my experience. I’m on hold again, number 27 in the queue. I’ve spent a whole 6hrs now on hold since they tried to deliver an incomplete order last Friday and an still waiting for them to call me back as promised on Monday (it’s now a Friday, 7 days after).

This company is seriously messed up and we’re also left with no furniture all because some idiot didn’t read/confirm the order. That doesn’t surprise me as They called weeks before saying I had a £940 balance to settle that had already been paid by Castelan insurance!!

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★☆☆☆☆

“Worst Experience Ever”

Written on: 28/06/2021 by jwSalazar88 (1 review written)

I bought a sofa from the Horwich branch in May and paid in full. Got an email to say it would be delivered the following Tuesday between 7-11. Waited in all day no sofa delivered. No emails no message nothing. After trying to contact Customer service for over an hour I rang the shop where I had purchased it from and they apparently rebooked it for the following week. Waited in all day, no sofa again, same scenario. Customer service no answer, shop rebooked delivery for following week. Same… Read Full Review

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★☆☆☆☆

“i would rather this was zero as we have had two lots...”

Written on: 23/06/2021 by wcgs2007 (1 review written)

i would rather this was zero as we have had two lots of furniture for this company the first had faulty recliners which they wanted to replace the mechanisms but i said no I want it all replaced, after waiting 10 weeks we received our replace suite only to find this had faults again we got the same response we can repair it. this company seems to think people spend all this money on furniture and will accept repairs afraid not told them take it back and refund my money. the biggest problem… Read Full Review

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★☆☆☆☆

“The worst Customer Service I have ever experienced”

Written on: 07/06/2021

I have had an ongoing dispute with Sofology since January, 2021. My wife is disabled, and I am now in my 70’s and disinclined to move heavy furniture around any more than I need to. When completing our order, the salesman mentioned that, at extra cost, we could have “Sofaglides” fitted. We were not shown examples, but were given to understand that “Sofaglides” represented a method by which “castors” retracted into the base of the furniture when someone sat down, but were… Read Full Review

Dcpen's Comment

Written on: 16/06/2021

I am similarly unimpressed with their sofaglides. They do not work on carpet that has any sort of pile. The weight of the sofas negate create an impression in the carpet which makes the glides useless. Only buy if you have a hardwood or laminate floor.

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★☆☆☆☆

“Poor service and lack of courtesy ”

Written on: 10/05/2021 by Psychvirgo (1 review written)

I bought two sofas n lot of cushions from sofology store in Horwich in Oct 2020. My sofas were delivered in February 2021. The drivers informed me that two of my cushions were missing and that they will be delivered in a week. When this did not happen, I contacted sofology by telephone. I was told that someone would get in touch with me in 48 hours. This did not happen. I sent an email via the sofology site and had no response after the immediate confirmation that you had received my… Read Full Review

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★☆☆☆☆

“Before you buy from this Company just try and conact them”

Written on: 09/05/2021 by 101Duggan (1 review written)

and then you will see what you are dealing with. Broken promises -- may well have not been the truth they told me. More than an hour on hold --- awful way to treat customers. Do not get back to you. Said they were going to deliver my sofa and then called 10 minutes before delivery and said there had been a mix up and the sofa was not on the van ....????? EH ????? How strange??? Go elsewhere is my recommendation… Read Full Review

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★☆☆☆☆

“Rubbish goods rubbish company”

Written on: 29/04/2021 by wrRoberts284 (1 review written)

Bought a two seater and three seater sofa and a storage foot stall looked and felt good when we sat on them in the showroom placed our order which included a cleaning kit and special caps on the feet so we could move the furniture around on our laminated floor. Delivery was a few month’s but suited us as we was building an extension to move into,paid balance of money delivery arrived two good men unloaded unwrapped all the furniture put on the special caps and cleared all the polythene… Read Full Review

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