House of Bath Reviews - www.houseofbath.co.uk

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Latest Reviews

★☆☆☆☆

“Horrendous customer service!”

Written on: 09/05/2018 by Myliem199 (1 review written)

If I could give no stars I would.I ordered 2 hanging wall baskets, however the 2 items delivered were 2 patio heaters each weighing over 9kg. I emailed them to arrange a collection from the address these were DELIVERED to,not the billing address. All you get is an automatic response advising that they will respond within 24 hours. When they eventually responded several days later they confirmed the date of the pick up. However they sent the courier to the billing address & not the DELIVERY… Read Full Review

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★☆☆☆☆

“No Flexibilty, do not order”

Written on: 09/03/2018

Do not use this company! I ordered something for my elderly mum and found within 5 minutes that she had asked another family member to order so within 10 mins of ordering, I tried to cancel! They said it was too late and the order had gone - the company stink and have no flexibility. They send mounds of junk mail/catalogues once they have your details and the live chat advisor cut me off when I complained… Read Full Review

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★★★★☆

“Quality goods ”

Written on: 10/02/2018 by garrymayes (1 review written)

House of bath sell quality goods I've had 4) Egyptian cotton sheets 750 thread lovely. Recently purchased a football leather wallet was excellent value for money! Only problem is they use Hermes to deliver your goods. Good luck!!… Read Full Review

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★☆☆☆☆

“customer services nonexistant”

Written on: 03/01/2018 by susanlindahopson (1 review written)

I ordered a small item for my hall. This never arrived. On parcel tracking courier company wrote"could not deliver due to access problems". Didn't know what this meant as never had a problem before - either with company or courier. When I contacted company (as courier said could not comment to customer) they sent me a form to fill in re missing item (I felt they were accusing me of theft). Form filled in and had to put on a stamp AND mentioned comment by courier. Money refunded but still no… Read Full Review

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★☆☆☆☆

“I ordered two hot water bottle covers which were a...”

Written on: 16/12/2017 by Maher427 (1 review written)

I ordered two hot water bottle covers which were a gift, delivered to someone else. My friend got in touch to ask if I had meant to send her a pair of old men's shoes. It was rather embarrassing that they screwed up the order. She said the box was all battered and tatty and clearly the wrong item. When I tried calling House of Bath, no one picked up the phone, I emailed them and no one replied, I filled out their online form and again no response. Surely they can't make this many mistakes?… Read Full Review

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★☆☆☆☆

“DREADFUL, HORRIBLE EXPERIENCE”

Written on: 17/11/2017 by zwMacKenzie405 (1 review written)

I WOULD RECCOMMEND NO ONE SHOPS WITH THIS COMPANY EVER!. IT WAS THE WORST SHOPPING EXPERIENCE OF MY LIFE. I AM 65.......SO THATS SAYING SOMETHING. NO CUSTOMER SERVICES SUPPORT WHATSOEVER… Read Full Review

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★☆☆☆☆

“Appalling lack of communication ”

Written on: 12/11/2017 by Rigobertog389 (1 review written)

I ordered 2 identical items on 26/09/17. Only one arrived. I telephoned (at 13p per minute) and was told tat there had been a problem with the delivery but that the order for the second item was cancelled. I have still not been credited with this amount nd am now asked to give proof of non- delivery! Moreover, I have had no response to my frequent correspondence. The email address is hard to find nad clearly unused. I am not prepared to spend time on the telephone at premium rates!… Read Full Review

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★☆☆☆☆

“Disgusting service after a Bereavement. ”

Written on: 24/10/2017 by Traceysinclair (1 review written)

My mother ordered a table from house of bath,we received an email on 9th Oct asking for us to arrange a delivery date however,my mother passed away suddenly on the 11th Oct. I emailed Arrow the delivery company and explained the situation requesting the table be delivered to my address as we had 3 weeks to clear my mum's flat out. Arrow replied asking me to get in touch with house of bath. I called house of bath spoke to a lady,she said she would authorise the change of address no problem. This… Read Full Review

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★☆☆☆☆

“Never again ever”

Written on: 16/10/2017 by Yates188 (1 review written)

Made order by post with cheque.Received letter requesting me to reorder and make second payment of same amount before order can be processed,What is that about.? I expect it will be wishful thinking to expect a refund as I have now cancelled my order.No doubt of course the amount has already been debited from my account.Time will tell if I manage to receive a refund… Read Full Review

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★☆☆☆☆

“Worst customer service ever on returned item & refund”

Written on: 31/08/2017

Will never buy from these again Bought a electric fire & it was faulty Called them and was asked to send it back & would get refund in 21 days -over 50 days later, no refund and when I call I get a stupid automated thing at 33 pence a minute which will eventually and after about 5mins &£1.75 later get you in touch with a human . They then tell you they can't find the order even although all details were emailed to them with invoice copy twice. Was asked to email details again and was assured… Read Full Review

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★☆☆☆☆

“Worst site ever!!!”

Written on: 24/04/2017 by Pi-Wacket (1 review written)

This site is dreadful, it is deliberately set up to make contact through e-mail impossible. I refuse to pay them to talk to me when the call is being paid for by me in the first place. I am (was) a new customer due for a 20% discount. With great difficulty I managed to find the items I wanted (not the same as the catalogue) spending a few pence under £90. When entering my final details I put in the code for free delivery which came with the catalogue. Up came you cannot have two coded items… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM HERE!”

Written on: 27/03/2017 by ReginaldMcWilliams169 (1 review written)

I ordered a 15 tog Egyptian Cotton Duvet (£47.20). What I received was not the item I ordered and certainly not the item in the image on their website. It was a cheap duvet in a plastic bag with 'Hollow fibre duvet' on the side. No reference to any tog rating was on the packaging, a complete swizz! Then the fun started....attemting to contact 'customer service'. Please be aware that this company charge you 13p per minute (plus your network charge) for the priviledge of speaking to them… Read Full Review

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★☆☆☆☆

“Bath mats”

Written on: 24/01/2017 by Valeriap148 (1 review written)

November 2016 ordered a set bath mats pedestal mats and towels all in same colour pedestal mats and towels arrived Beth mats out of stock delivery 2-3 weeks. Ok can wait that long. Letters arrived December &January(2017) still a delay. Now informed it would be mid February 2017 is this the longest waiting time for goods that are still be touted in their catalogues. Paid for and other items been washed but WANT to complete my set. Will never buy from them again so one good customer list for ever… Read Full Review

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★★★★★

“Good value”

Written on: 23/11/2016 by eddduck1948 (44 reviews written)

Purchased a toilet seat at a good price. Excellent design and quality. It was out of stock but emails were received about this. It came after about 4 days - no problem. Also had a couple of things from them - had no trouble at all… Read Full Review

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★☆☆☆☆

“worst customer service I have encountered.”

Written on: 14/04/2016 by AaravFinch (1 review written)

Ordered a shoe rack from here. Got an email confirming delivery however never received it. Called House of Bath and they said there was an issue with their courier Hermes and that they would refund and I should call again next day to reorder.Called next day item sold out. Spoke to the manager that day and she was "over the moon" excited about how she had personally spoken to their warehouse manager and he was 100% confident they would send out the storage unit the second it hit their… Read Full Review

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★☆☆☆☆

“Very often Out of Stock”

Written on: 19/01/2016 by AliaRossiItalian (1 review written)

Used this company on three occasions and twice the items have not arrived after the normal delivery time. On phoning, I was informed 'the item is out of stock and a delivery date some time away is promised which does not mean anything. Cheque has been cashed and no advice sent to me saying the item was not available for immediate delivery. Total lack of customer service. Staff try to keep you on the telephone which is just a ploy to give them an income and this for very poor service… Read Full Review

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★☆☆☆☆

“Disgusted ”

Written on: 19/01/2016 by MyahHaynes263 (1 review written)

If I could give this zeros stars I would. I placed an order before the new year, when it arrived about 2 weeks later it wasn't even the item I had ordered, contacted customer services who said I had to place a new order and pay for it again then send the original back for a refund. she said she would put it through at the same price as I had used a discount code and that she would send it next day delivery, although I had to pay the full amount and she said she would refund the difference into… Read Full Review

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★☆☆☆☆

“Out of stock items for Christmas”

Written on: 31/12/2015

I ordered 6 items for Christmas presents from House of Bath Xmas catalogue at the end of November. Only one of the 4 delivered items arrived when predicted. For the other two, the delivery date has been put back regularly - now I am given February as a delivery date. When I queried this and wrote a review for the company, I eventually got an email saying basically that they cannot show negative reviews on their products if there is a problem with late delivery. Rather than get their act… Read Full Review

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★☆☆☆☆

“Xmas tree”

Written on: 22/12/2015 by Baldwin269 (1 review written)

Ordered a xmas tree three weeks before the big day broken a week before xmas the trees lights were flashing very fast then after a hour never flashed again we bought this tree to save money but we made our kids cry instead Wish we went to Argos instead… Read Full Review

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★★★★★

“Satisfied with items purchased”

Written on: 23/05/2015 by DonavanAyers (1 review written)

I ordered toe protectors and a front door mat and they arrived within a few days. I was quite happy with the items received but after reading the other reviews I shal have to think carefully before ordering from House of Bath again… Read Full Review

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