TK Maxx Reviews

Click here if this is your business
★★☆☆☆
2.3 / 5
34.4% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
TK Maxx - Ask a question now

Media Gallery for TK Maxx

TK Maxx

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Racist! rude!”

Written on: 04/04/2019 by AriellePower (1 review written)

First off all, the lady which was on click and collect till (she was working on 4th of April 2019 between 3pm and 4pm), she even didn't say hello to me! Than i want to return my item from my previous online order,but she told me to wait, because the lady behind me was the same skin colour as she was and i was not! I told that this is not acceptable, but she told me that i still will need to wait for my click and collect,so i have to move to the side because she WANT to serve the lady behind me!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Today in Waltham Abbey Thank you Tkmax”

Written on: 17/08/2018 by Lily123A (1 review written)

I was so glad I attend today to TKmax sale assistant served me in the fitting room my ankle was swollen and she offered to help me while trying the shoes. What a lovely sale assistant her kindness and brightness shinning through. She did offered me amazing services advise when I could not choose easily and Tkmax should be proud to have her as it is so clear she loves her job and represent Tkmax 100% with her beautiful smile. Long time I did not received such a high class service in fitting… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“unacceptable approach customer service in Cardiff ”

Written on: 28/06/2018 by karmenlondres (1 review written)

It is about a pair of Diesel shoes worn a few times in 3 weeks time. I wanted to return them, the shop assistant asked directly for the shop manager,before even looking at the shoes, the manager of the shop, how he presented when I asked for supervisor, told me that the shoes cannot be returned as they are Diesel shoes and Diesel material is extremely resistant, so I damaged the shoes by my way to take shoes off and the white part of the sole is damaged by me.I tried to explain that this brand… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★☆☆

“Sticky labels”

Written on: 16/05/2018

I really like TK Maxx but I really hate the type of price labels they use, they never come off, always leave a sticky residue. I bought a new plastic water bottle on Sunday and as usual the residue is left all over the bottle. If you use a scourer it dames the bottle. come on TX Maxx get your act together with these labels… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“VERY POOR CUSTOMER SERVICE NOT EVEN A SORRY”

Written on: 10/03/2018 by Darrensandbeck (2 reviews written)

I purchased several pairs of designer socks from TK Maxx. I had worn one pair once before and when putting on for the second time, a hole in the toes had a appeared on the seam. I sent my receipt and picture of the socks and was told that I would have to travel to a store to prove it was a manufacture issue and not caused by me. I had the socks two weeks and worn them once. the very fact that I bothered to contact them, should have at least said sorry, but no, prove that we are at fault… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Click & Collect HA!!!”

Written on: 13/01/2018

Ordered 2 footstools received confirmation of order and which store they should be delivered to. Went into store to collect my order, shop assistant couldn't find my order told to come back another day. Asked her could she try the logistics team as my email says its available. Yes your order has been delivered to a completely different store nowhere near home! So was told I can drive there and pick them up - what!!! "Can't you please transfer back to correct store" - NO. Store Manager came to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Gift Voucher Problem fixed”

Written on: 18/08/2017 by MoMo08 (1 review written)

I ordered an E voucher as a birthday gift and I used the wrong email address for the recipient. When I realised my mistake 3 days after the intended date of receipt, I contacted the company and explained my error. Within 5 minutes it was rectified and the e gift voucher was sent to the correct email address. Great service and thanks for making sure that my friend got her birthday voucher. I'd definitely use this service again and recommend it to others… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling view and treatment of customets”

Written on: 26/03/2017 by NathaliaColeman346 (1 review written)

Oh dear. What it must be like to work for a company that starts from the position that their customers are lying devious people. Contrast this with other organisations who treat their customers with respect and value them. All I can say is if you have a problem with something you bought from T K Maxx then don't be honest with the store manager because all they want to do is wriggle out of any semblance of providing good service. Perhaps I should have realised that low prices mean rock bottom… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst online shopping service - Avoid!”

Written on: 18/01/2017

When you buy online, tkmaxx can change your order, a few days after the confirmation email, by cancelling items and at the same time they won't let you change the order anymore. Support service is not helpful at all. I bought a pair of tables and they cancelled one of them 2 days later. I called support to cancel the other one, as I wanted the pair, and they told me they would cancel the delivery and refund me the next day. They didn't cancel the delivery, instead delivered the table to a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“TK Maxx -Brixton”

Written on: 06/11/2016 by Rom77 (1 review written)

I shopped on this branch on a regular basis but on 2 consecutive occasion,dated 29/10/2016 at 16:24 and on 05/11/2016 at 18:54,one thing for sure that this branch should improve is the way all the cashier are working on the 29th there are only 2 cashier on the till and most of those other staff are just chatting or talking at the back for no apparent reason why ,then on the 5th the cashier who serves me keep on chatting with her colleagues with other stuff without paying attention ,just scan… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“TKmaxx online - Unreliable and inefficient”

Written on: 05/10/2016 by McKnightxy376 (1 review written)

They have lost my parcel for the second time. They make you wait for ages to give you the money back, as they need to investigate a parcel that has been clearly lost. You have to be chasing them as they don't contact you shortly. If they lose your parcel you will never have the items because they might not have them any longer in stock. They courier company they use is unreliable (poor service and inefficient)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Best Place To Go For Discounted Designer Clothes”

Written on: 21/09/2016 by reviewer1108 (3 reviews written)

I really like TK Maxx, especially for the jewellery & homeware. Although the stores can be a bit messy sometimes, I always leave feeling satisfied with the products I buy. There's a large selection of clothing & an ideal place to buy someone a gift. However I wouldn't recommended going there for something in particular because it might be very hard to find… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“where to go for a shirt”

Written on: 17/09/2016 by Marlief446 (1 review written)

In Bournemouth last Thursday, holidaying for the week. Was a shirt short in my case Went into the city centre and searched for ages for the type of shirt I wanted. A counter assistant in one of the shops recommended I try TKMAXX and pointed me in the right direction. Guess what, well it was there, a blue DKNY summer shirt with short sleeves and at a very reasonable £15. So glad I found this shirt I said that I'd mention how well I'd been served by a cheerful assistant with good service skills… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DISGUSTED WITH TK MAXX”

Written on: 31/05/2016 by qyBanks84 (1 review written)

Ordered medium suitcase, received small. The incompitent customer service team didn't bother to reply to my emails for 5 days so I rang them, they said I have to return it at my expense. I'll take it in store and throw it in their faces insted. Never again. I hate these crappy "budget" retailers who have sod all respect for their customers. They shoot themselves in the foot because I've gone from being a regular customer to never again so it's TK Maxx who will lose out the most… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible customer service ”

Written on: 21/12/2015 by foHarper121 (1 review written)

Visited the tkmaxx shop in New Cross 19/12/2015 9.30 am Purchased a globe, shop assistant was about to bubble wrap item, manager stopped her saying we will only wrap glass, but you can buy a carrier bag, told the manager that would not protect the item, she then offered to cellotape the globe, when i pointed out that this would damage the item, the manager shrugged her shoulders. What type of manager would purposely damage a item. Shop assistant was apologising Totally useless manager… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“Overall good experience”

Written on: 27/11/2015 by FabianDodd221 (1 review written)

I've bought some good clothes from then and the staff are always friendly. Their availability and choice of stock is extremely random so you can't always rely on them having a product but overall they are ok… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rip off”

Written on: 14/05/2015 by Cat1997 (9 reviews written)

Bought a watch online they sent me a totally different inferior product I rang customer service and asked for the watch I paid for They promised to ring back but after several hours I had to ring them to be informed I couldn't have the watch I paid for as it was not in stock and may never have been they called it a listing error I call it fraud they then told me I needed to pay to return wrong product to them as they hadn't bothered to inclose a return label when I dared to complain about the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Simply fantastic, my favourite shop ever!”

Written on: 16/10/2014 by RubenBlair (1 review written)

I absolutely love TKMAXX. Everything you could possibly need under one roof. Amazing customer service, amazing products, amazing prices, favourite brands and more. Not only is the real life shopping experience fantastic but online is great too and your products will be on your doorstep, well packaged and wrapped sometimes even the following day. I highly recommend TKMAXX to anyone reading this you won't be disappointed. Well done TKMAXX keep up the good work. If only more companies could be as… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shoes that fall apart after 1 day”

Written on: 29/09/2014 by MarcoSteele (1 review written)

We bought pair of school shoes that literally fell apart on the first day. We returned them to the Bournemouth store the same week as they were purchased only to be told we were obviously lying as shoes can't fail so quickly. (Clearly at TK Maxx, they can) I raised the case with the HQ who after much debate finally agreed with the store that this is wear and tear and they will not refund the purchase price. Needless to say I am disgusted and will be certain to never shop there again. I also… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“returning items not fit for use, sale of goods rights”

Written on: 27/09/2014 by Stan56 (1 review written)

I tried to return a suitcase i bought for a friend who was due to go away on holiday. 2 days later the friend asked me to return it as she felt the zip was faulty and did not want to risk it comming apart. i attempted to return to case to TK Maxx crown point Leeds and was told i needed a reciept as they could not work out i had paid for it and was turned away. i had bought the case with a credit card and could give the date i purchased it TK maxx line was they could not check… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview