Pets at Home Reviews - www.petsathome.com

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★★★★☆

“Very fast delivery!!”

Written on: 28/05/2020 by jennadams (2 reviews written)

Ordered special prescription food for my dog late yesterday and it arrived before 10am today (Saturday). I wasn’t expecting it until after the bank holiday. Excellent service… Read Full Review

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★★★★☆

“Always Good”

Written on: 05/02/2017 by Sophieh416 (1 review written)

I am very pleased with the Rushden store. Pets have always had clean homes and looked healthy. The store is well stocked and the staff helpful and my dog loves the attention. The groom room is fantastic!… Read Full Review

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★★★★☆

“Terrible manager”

Written on: 09/11/2016

I was visiting the stockport pets at home when a very pleasant young lady offered to help me then a male member of staff came we were disgusting my problem when a manager came over her response was go to a vet without having the full details she then continued to disrespect her staff. I was talking with the young girl when the same manager came up again and shouted at her this girl had finished her shift but the time to stay and help me. I am bitterly disappointed with this manager she should… Read Full Review

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★★★★☆

“Worth it.”

Written on: 21/06/2016 by Joby2 (1 review written)

Has improved over the last year since first using online service, much faster delivery & better email information. Price of free delivery amount has gone up which is a little disappointing. Would recommend to use though. Delivery guy always very polite & cheerful… Read Full Review

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★★★★☆

“Groom room Telford”

Written on: 09/06/2016

Took our cocker spaniel Sky for a long over due haircut today to the groom room at Telford. We are very happy with the results and she looks fantastic. All the girls there were lovely, asking exactly what I wanted in terms of cut etc. They spent time gaining Sky's trust and giving her fuss. I'm a very happy customer… Read Full Review

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★★★★☆

“Online dog food”

Written on: 28/03/2016 by Hayden298 (1 review written)

Ordered james wellbeloved junior, 15kg. More choice of flavours online and a bit cheaper. Delivery very quick , correspondence informing about delivery good (by e-mail & text). Will be using it again… Read Full Review

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★★★★☆

“Varies greatly by location.”

Written on: 03/03/2016 by KaelaLee88 (3 reviews written)

We have been shopping at Pets at Home for just under 2 years now and have bought various items and also 4 Guinea Pigs. We rescued the 5th Guinea Pig using the in-store Support Adoption for Pets section. Overall, we have been happy with the service we have received from the 2 main Pets at Home branches we regularly visit, however there is a big difference in the behavior of the 4 Guinea Pigs we have purchased from them. 2 were bought from one store and the other 2 were bought from the second… Read Full Review

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★★★★☆

“Bolton groom room”

Written on: 27/10/2015 by Wendyuh (1 review written)

Used Bolton groom room at pets at home sine Pippa was a puppy now 3 years old and still enjoying the pampering, the staff are friendly and I feel confident that she is in safe hands when I leave her a big thank you to all staff… Read Full Review

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★★★★☆

“Customer service”

Written on: 26/07/2015 by Petowner24 (1 review written)

I visited St Andrews dock store in Hull today. My husband and I took our rescue terrier for a new harness. I called for assistance as my little dog was very nervous. A young man  was our assistant and I have say he could not have done more for us. He was observant and had a quiet manner about him and could see that our dog was nervous. He had good knowledge of he products to choose from and even went to the trouble of making adjustments to a harness after we had chosen one. Did not feel… Read Full Review

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★★★★☆

“Excellent Service. ”

Written on: 16/07/2015 by Gezz54 (1 review written)

My experience of Pets at home has been very positive. I have visited five different shops and have always been happy with the service, knowledge of staff and condition of pets on display. I have visited on site vet and got very helpful advice. I have adopted three hamsters to date and have been very happy with their condition and care. All in All Very Happy … Read Full Review

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★★★★☆

“Cats grooming.”

Written on: 11/09/2014 by efBriggs105 (1 review written)

I have two Ragdoll cats who require regular grooming. Speke, Liverpool store really helpful with advice and excellent service. I will be regular customer… Read Full Review

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★★★★☆

“We brought a rabbit”

Written on: 01/06/2014 by Jadelycymichael (1 review written)

We brought a Rabbit today at pets at home in Wimbledon the woman who served us was so helpful and very nice. Couldn't complaine about anything… Read Full Review

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★★★★☆

“Great”

Written on: 29/04/2014 by Jaquanh138 (1 review written)

I have bought 7 hamsters from the last 4 years there only 2 have died the others are fine I would strongly recommend buying hamsters from there and great service… Read Full Review

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★★★★☆

“very helpful advice ”

Written on: 20/02/2014 by Evie26 (1 review written)

I was in the Preston store recently and asked an assistant about hamsters and cages. She was extremely helpful and spent a lot of time with me and my daughter answering all our questions. I do have reservations about Pets at Home because of press reports and negative reviews, but credit where credit is due to this very helpful assistant. Can't give 5 stars as I haven't bought a pet yet but with regard to help and advice it was excellent… Read Full Review

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★★★★☆

“Very helpful”

Written on: 17/11/2013 by JanineS (1 review written)

We went into the Stevenage Shop today and I have to say the staff were unbelievably helpful. We don't have any pets but my son is making a Nativity scene for a school project and we needed some straw for the stable. We were very cheeky and asked a member of staff if they would be able to give us a handful of straw for the project as we have no friends who have animals that need straw. The member of staff disappeared and a few moments later came back with a bag of hay and very kindly gave my… Read Full Review

Firebyrd's Response to JanineS's Review

Written on: 19/11/2013

had you purchased an animal from them I think you would have had a different view.

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★★★★☆

“good shop”

Written on: 09/10/2013

pets at home is a excellent shop to buy a pet or stuff for a pet. I got a rabbit from there and he is excellent and friendly, they have a wide range of good quality, helpful products. we buy all are pet needs from there and I have found no faults. the pets eat the food and don't leave any, I am glad I found pets at home because its got plenty of things that are so helpful! its not too expensive but I would prefer it if the price went down but the hamsters are very cheap and are friendly to… Read Full Review

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★★★★☆

“good fish,ok staff”

Written on: 08/07/2013

The fish seem healthy and active,BUT the staff don't seem to know much about the fish.I just bought a sucking loach thinking it would stay small but I looked on the internet and it can apparently grow to up to 8-15 inches!I'll have to buy a new tank AGAIN soon!… Read Full Review

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★★★★☆

“Online ordering”

Written on: 09/01/2013

A good service and it saved me having to carry the fishmonger 10kg home. A wide selection of goods but a bit pricey… Read Full Review

Xmillyx's Comment

Written on: 10/01/2013

we bought a hamster from pets at home 6 days ago and it now looks like it has wet tail we have a vets appointment in the moring but i will be making a complaint and my little boys who are 2 and 6 will be very upset if their hamster dies that they spent the christmas money on

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★★★★☆

“Never had a problem with our local Pets At Home”

Written on: 20/09/2012

Can only speak with experience of our local branch in King's Lynn, but over the years we have had various rabbits, hamsters, gerbils (the oldest gerbil is now 6 years old) and, as of yesterday, 3 beautiful and healthy looking guinea pigs. At various times pets from other sources have come to us with problems not always apparent on buying - it happens and is distressing. Unfortunately it is quite possible that not all stores/staff/conditions are always what they should be and obviously with… Read Full Review

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★★★★☆

“Very happy with the rabbit I bought.”

Written on: 19/09/2012

I purchased a rabbit 3 years ago from Pets at Home in Livingston. The young male rabbit was in a large pen with other males and separated from the females. My rabbit is fantastic - Alert, fearless,amusing,happy and gentle. I have looked after the rabbit really well, visited the vets, ensured it has had vacinations and been neutered. In contrast one month later I purchased/rescued a rabbit from a pet shop that had been in a cage 2ft x 2ft for over 2 months - that I am aware. The rabbit was… Read Full Review

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