Pets at Home Reviews - www.petsathome.com

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★★☆☆☆

“Disappointed ”

Written on: 27/05/2019 by Ls53 (1 review written)

I took our dog in for a full groom. This is the second time I’ve taken her in for this treatment and after the first time she looked amazing. This time....not so much! Our dog is quite a nervous dog and she’s not keen on having her nails clipped so I was prepared when I went to collect her and was told they were unable to clip her front nails. (No problem) Her coat has been trimmed and she’s had a de-shed, but I’m not convinced she has been bathed as she still has her distinctive body… Read Full Review

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★★☆☆☆

“Rude. Rude. Rude. ”

Written on: 15/08/2018 by Marke29 (1 review written)

So I have used pets at home (Taunton branch) for years and years for a variety of different pets mounting to hundreds if not thousands of pounds in the store. I’ve had one or two experiences that I have been unhappy with but this was the nail in the coffin. My partner and I entered the store at 6:45 in the hope of buying a rabbit. We spent 5 or 10 mins looking at their animals for sale until I then approached the lady at the till. I then said “hi is it possible to buy a bunny?” She… Read Full Review

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★★☆☆☆

“Hedge end”

Written on: 08/07/2018 by ParkerBallard (1 review written)

Wasn’t told at time of booking they wouldn’t cut certain dogs. They wouldn’t cut mine but said they would de-shed so she would be cool. They did sod all as far as I can see. She is clean but still full of matted fur. Would NOT bother again… Read Full Review

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★★☆☆☆

“Need to be trained”

Written on: 27/04/2018 by McDaniel97 (1 review written)

Took 2 springer spaniels for a wash and haircut. Cost £84 and we could have done a better job with no training! Barely trimmed the hair on one of them and the jobs done on their ears are appalling, taken too much off and haven’t even evened them out. Wouldn’t go back again… Read Full Review

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★★☆☆☆

“You need to cut prices down”

Written on: 27/02/2018 by SylviaOrtiz368 (1 review written)

My dog looks great normally when i take her to rotherham pk gate.for a hair cut and i dont mind paying the price £40.but when i picked her up last week .i wad shocked i should have told the girl who trimmed her but .i can get a better cut that is for £20.my dog had been cut realy short and they had left stomach bare which we asked them to leave abit of hair on with this cold weather .not good… Read Full Review

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★★☆☆☆

“Medical issues ignored/ Bad groom - Waterlooville Branch”

Written on: 24/02/2018

Totally ignored agreed action, as in dog was not to jump, following hip surgery. Agreed he would be lifted. Turned up early to see them make no effort to lift him and led him off a platform, with the need to jump. No care taken at all. The standard of clipping was also substandard due to "We left his tail as we forgot to ask you what you wanted". They basically did a short cut of around 2 ins at the base of his tail (top only) and left the rest. He was basically clipped short and left with a… Read Full Review

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★★☆☆☆

“Over Priced.”

Written on: 29/01/2018 by Averie119 (1 review written)

I’ve been using the Groom Room in Hull for my dogs last few grooms. We’ve recently got a new puppy and unfortunately, unlike every other groomer in my area the Groom Room doesn’t offer a discount for two dogs so we will not be using them anymore. At £40 a groom it’s prettty expensive for two dogs that will need regular grooms due to their coats. The grooms themselves have been ok, nothing special for the price you pay and one of the girls on the team is pretty arrogant and a bit of… Read Full Review

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★★☆☆☆

“Dog was injured”

Written on: 27/09/2017 by AriaQuinn (1 review written)

Took my 8 month lab in done grest job first time except they couldnt dry head as he was scared so took him back for bath brush and nail clip never again i left him got call to go back as he was not behaving and had escaped out caged and wouldnt let him dry his head again and basically told not to bring him back got home and realised he was limping after a few days clapping him felt something hard took him to vet to be told was a healed wound that had been cleaned up no one else has access to… Read Full Review

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★★☆☆☆

“Grooming in Hamilton”

Written on: 30/06/2017 by Amiya482 (1 review written)

This Pets at home is very close to the park I walk my spaniel so we wandered in to ask about grooming. I booked an appointment and was surprised when asked for a deposit, I had to go back with the money as I hadn't any with me the first time and asked how much it would be and was told £40 , which is a lot more than I usually pay. I had a token do decided to go anyway but was disappointed with the service. Groomers I have visited in the past have always interacted with my dog but these didn't… Read Full Review

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★★☆☆☆

“Groomers is awful. Store is fantastic and 5* (Bromsgrove)”

Written on: 18/06/2017 by Guillermo51 (1 review written)

My dog has been several times to the groomers. After the last and final time he trembles if I bath him and tried to hide under the car seat at the car jet wash when cleaning the car. Really really out of character for my usual laid back pooch. I've never once thought the staff in the groom room customer service is great...they just arent friendly! Also you just get that feeling it is just a job/a conveyer belt and they couldn't care less about the pets who are in their care. I won't be taking… Read Full Review

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★★☆☆☆

“wont take again”

Written on: 01/04/2017 by tg26 (1 review written)

took my 3 month old puppy for 1st time at retail park manchester. they hadn't even spent 25 minutes on him that was for wash trim & nails. wasn't much difference. they told me he was trying to bite & he needed training put in place. I have since taken him to different place who spent longer time on him & said he was no trouble at all… Read Full Review

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★★☆☆☆

“Don't listen to customer”

Written on: 21/11/2016 by Flores115 (1 review written)

took my westie to be washed and cut. Told them what I wanted and they don't take no notice. Only good thing he is not scruffy anymore… Read Full Review

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★★☆☆☆

“Will not return”

Written on: 24/04/2016 by Laurynp17 (1 review written)

Took dog to North Shields store to get nails clipped. They said only front paws needed doing. This took 2 minutes and they charged £8.00. Paid £5.00 5 weeks ago!… Read Full Review

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★★☆☆☆

“Staff need trained”

Written on: 22/04/2016 by KelsieSanchez (1 review written)

Over the past four months we have bought two rats and a rabbit from the store in Edinburgh. After being checked by the staff, we were told first of all that the rats were male. But once we got them home it became clear that they were females. Really obvious to the fact that females have nipples and males don't. As rats are known for being one of the easiest pets to sex, we found this a really weak performance from the staff which work with these animals each day. But whatever, we moved on and… Read Full Review

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★★☆☆☆

“Tougher toy snake, £18, a bargain - NOT”

Written on: 08/01/2016 by Armouredshrimp (2 reviews written)

Having bought several soft toys for our eight month old chocolate lab puppy, we decided to spend £18 on a tougher toy. We liked it because the fabric felt strong however within five minutes the stuffing was all over the place. The big dislike is that we seem to have paid a lot more money for something he could chew up more quickly. The other thing I actually quite dislike about the way that pets at home work, is that they seem to choke off any opportunity to genuinely review their… Read Full Review

Deewally's Response to Armouredshrimp's Review

Written on: 02/05/2016

I'm sorry your toy did not last long, although they are generally more durable than alot of toys they are not none destructible, pets at home offer a no quibble service and the toy could of been returned and you could of had your money back, I hope you take this opportunity if this should ever arise again.

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★★☆☆☆

“Exchanges”

Written on: 31/12/2015

Was kindly gifted a Xmas jumper for my dog. When exchanging for different size was only given sale price even though was originally bought at full price. A bit unfair!!!… Read Full Review

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★★☆☆☆

“horrible”

Written on: 09/05/2015

My dog had an appointment at the pets at home groomers, i bring my dog to the pets at home groomers quite often but an incident happened that i am not very happy with. My dog went to her appointment which took about and hour and 30 minutes. i went there and got my dog with my dad as i got home i started seeing blood on my dogs leg i looked and there was cut a nasty cut on her leg, we tended to it quickly and know she is OK. I am so frustrated and infuriated, they should have told us what… Read Full Review

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★★☆☆☆

“Poor animal housing”

Written on: 01/04/2015 by teri47 (1 review written)

Having recently visited your York rd, Doncaster store and i really think your animal pens need an urgent update, they are very outdated. One bottle holder in the guinea pig pen was broken and a very battered bottle hang off it, also the other water bottles were way past their use by dates. I am sure you will want to address this immediately as I am planning to visit it again… Read Full Review

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★★☆☆☆

“Don't Buy Any Fish Here!”

Written on: 21/01/2015 by Debbie1966 (2 reviews written)

Please do not buy any fish of any kind from here...We have had coldwater fish for many years, so know quite alot ( through experience) about the care and needs of fish. When we visted the store in Charlton, we went to look at the fish and couldn't believe what we discovered. .In one tank, there were THREE fish dead, while others fed on them.. Because their fiilter system runs through every tank, all infections and parasites ( white spot, etc) will be spread to every single fish!!... I have had… Read Full Review

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★★☆☆☆

“Gender confusion”

Written on: 19/10/2014 by Cfoster12kd1 (1 review written)

for my birthday I got two small furries. I was unsure if they were male or female however I already had two female rats which I purchased a year before.the man took the rats I was interested in and after fifteen minutes alerted me that they were definitely female when we took them home we released with our othe two female rats and they began to jump on each other,we thought they were just playing but three weeks later and my females gave birth to twelve and thirteen rats. We complained but… Read Full Review

Emmalouise.thomsonx's Response to Cfoster12kd1's Review

Written on: 10/01/2015

I asked for to male hamsters from Pets at Home and one was a female was not happy as we didnt have an extra cage luckily my friend had one

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